Bedienungsanleitung Canadian Spa Company Grand Rapids 2021 (Seite 8 von 9) (Englisch)

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GRAND RAPIDS SPA

PART 10:

TROUBLESHOOTING

Problems

Causes Solutions

Spa Pump

Does Not

Operate

• RCD tripped

• RCD broken

• Check power source

• Power failure

• Reset RCD/check if the cable is rated 2kW / 13amp

Spa Pump

Does Not

Heat Properly

• Temperature set is too low

• Filter Cartridge is dirty,

change lter every 3-4 weeks

• Water level is too low

• Heating element failed

• Ensure inlet/outlet ports are not blocked

• Set to a higher temperature

• Clean/replace the lter cartridge

• Fill water to min. water level

• Spa is not fully inated

Jet Massage

System Does Not

Work

• Pump is too hot

• 30-minute auto shut off

feature is activated

• Something is wrong with

the control panel

• Unplug the RCD cord

• When the pump has cooled, reset the RCD and

press ‘JETS’ to reactivate

Water Filtration

Is Not Working

• Dirty filter cartridge

• Inlet/outlet port blocked

• Air lock

• Something is wrong with

the control panel

• Clean/replace the lter cartridge

• Clean the inlet/outlet ports

• Purge air from the pump as previously outlined

Portable Control

Unit Leaking

• Adapter seal improperly

located

• Water leakage from pump

body

• Check the pump body

• Check O-ring

• Separate PCU from Spa

Spa Leaking • Spa is torn or

punctured

• Use provided repair patch

as previously outlined

Water Is Not Clean • Insufcient ltering time

• Dirty lter or

incorrect cartridge used

• Check chemical treatment

• Clean/replace the lter cartridge

• Change the spa water completely

• Refer to the chemical manufacturer’s

instructions.

Red Light

Blinking

• Spa has reached set

temperature

•

The PCU does not stop heating until the current water

temperature reaches the set temperature indicated by the

‘blinking’ red light.

For Service Support please contact us anytime:

support.canadianspacompany.com

WARRANTY

Vinyl Warranty: Canadian Spa Company warrants the vinyl nish against defects in material and workmanship and specically

against splitting at seams for the period of one (1) year from the original purchase date to the original purchaser. If Canadian Spa

Co. determines the vinyl to be defective during this period, Canadian Spa Co. will repair or, at its option, replace the defective spa

liner/bladder or top Lid Bladder or outer Vinyl without charge to the customer.

Plumbing Warranty: Canadian Spa Co. warrants the plumbing of the spa will remain free from leaks for the period of one (1) year

from the date of purchase to the original purchaser.

Equipment Warranty: Canadian Spa Co. warrants the equipment pack (pump, blower, heater, and control system) against

malfunction and defects of the materials and workmanship for one (1) year from the date of the purchase to the original purchaser.

Extent of Warranty: This Limited Warranty applies to portable spas manufactured after January 1 2021 and sold by authorised

Canadian Spa Company dealers to residential retail customers. This Limited Warranty is given only to the rst retail purchaser and

terminates upon transfer of ownership. No warranty is provided on lters or any dealer installed accessories.

Cost of installation, removal, and/or shipping of the spa, is not covered by this Limited Warranty, this is a return to base warranty.

In the event that Canadian Spa Co. deems the removal of the spa to a place of repair necessary or that the spa must be replaced,

any and all costs of the spa removal and replacement (landscaping, decking, fencing and/or structure removal, alteration and/or

replacement; or other costs of providing access to the spa) will be up to the purchaser.

This Warranty applies only to spas in single family, residential installations.

This Limited Warranty becomes void if the spa is placed in commercial or hire application.

What is covered:

The repair or replacement of your Canadian Spa Company spa (at Canadian Spa Company discretion) if it is found to be defective

due to faulty materials, workmanship or function within 1 year of purchase or delivery (if any part is no longer available or out of

manufacture Canadian Spa Company will replace it with a functional replacement part). Where this spa is sold outside the EU, this

guarantee will only be valid if the spa is used in the country in which it was sold. Where this spa is sold within the EU, this

guarantee will only be valid (i) if the spa is used in the country in which it was sold or (ii) if the spa is used in Austria, Belgium,

France, Germany, Ireland, Italy, Netherlands, Spain or the United Kingdom and the same model as this spa is sold at the same

voltage rating in the relevant country.

What is not covered:

Canadian Spa Company does not guarantee the repair or replacement of a product where a defect is the result of:

• Accidental damage, faults caused by negligent use or care, misuse, neglect, carelessness or operation or handling of the

Spa which is not in accordance with the Canadian Spa Manual.

• Normal wear and tear

Summary of Cover:

• The guarantee becomes effective at the date of purchase (or the date of delivery if this is later)

• You must provide proof of (both the original and any subsequent) delivery/purchase before any work can be carried

out on your Canadian Spa Company spa. Without this proof, any work carried out will be chargeable. Keep your receipt

or delivery note.

• All work carried out by Canadian Spa Company or its authorised agents.

• Any parts which are replaced by Canadian Spa Company will become the property of Canadian Spa Company.

• The repair or replacement of your Canadian Spa Company spa under guarantee will not extend the period of guarantee.

• The guarantee provides benets which are additional to and do not affect your statutory rights as a consumer.

The guarantee for this product is 1 year from the date of purchase.

Please register your guarantee within 30 days of your purchase date. To help us ensure you receive prompt and efcient service,

please register immediately after purchase. Please keep the receipt showing the date of purchase.

IMPORTANT : PLEASE KEEP ALL ORIGINAL PACKAGING IN CASE OF WARRANTY ISSUES

If you experience any problems, please do not hesitate to contact your local dealer or our after sales service immediately. Any defect or damage

caused by installation, alteration, or repair, by anyone who is not an employee of Canadian Spa Co., or authorised service technician, is not covered

by the Warranty. This Warranty becomes void if the spa has been subjected to misuse, abuse, alteration, or attempted alteration, repairs or

attempted repairs by anyone other than an authorised Canadian Spa Co. service technician, improper installation, improper water chemistry,

improper maintenance, acts of god, or damage caused beyond the control of Canadian Spa Co. Misuse and abuse shall include any operation of the

spas other than as directed in the Canadian Spa Co. Manual. This Warranty applies only to spas in single family, residential installations. This Limited

Warranty becomes void if the spa is placed in commercial application or hire.

Canadian Spa Co. Manufacturing extends the following

Warranties to the original purchasers of its portable Spas:

(14) (15)

GRAND RAPIDS SPA

Canadian Spa Company Grand Rapids 2021 Seite 8

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