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Owners Manual
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Limited Warranty
LIMITED WARRANTY
Canadian Spa Co. Manufacturing extends the following warranties
to the original purchasers of its portable spas:
Structural Warranty: Canadian Spa Co. warrants structure of
the spa shell against water loss due to structural failure for the
period of 25 years from the date of purchase by the original owner.
If in Canadian Spa Co. opinion, structure proves to be defective
Canadian Spa Co. will repair or, at its option, replace the defective
structure without charge to the customer
Surface Warranty: Canadian Spa Co. warrants the acrylic finish
against defects in material and workmanship and specifically
against blistering, cracking or delamination for the period of two
(2) years from the original purchase date to the original purchaser.
If, in Canadian Spa Co. opinion, the surface proves to be defective
during this period, Canadian Spa Co. will repair or, at its option,
replace the defective spa shell without charge to the customer.
Plumbing Warranty: Canadian Spa Co. warrants the plumbing of
the spa will remain free from leaks for the period of two (2) years
from the date of purchase to the original purchaser.
Equipment Warranty: Canadian Spa Co. warrants the equipment
pack (pump, blowers, heater, and control system) against mal-
function and defects in the materials and workmanship for two (2)
years from the date of purchase to the original purchaser.
Skirting Warranty: Canadian Spa Co. warrants the wood
skirting surrounding the spa to be free from defects in materials
and workmanship at the time of purchase. Because wood is a
natural product and subject to weathering, any fading, crazing,
cracking or warping of the wood finish is not covered.
Extent of Warranty: This Limited Warranty applies to portable
spas manufactured after January 1st 2016 and sold by authorised
Canadian Spa Co. dealers to residential retail customers. This
Limited Warranty is given only to the first retail purchaser and
terminates upon transfer of ownership. No warranty is provided on
light bulbs, light lens covers, filters or any dealer installed
accessories. Cost of installation, removal and/or shipping of the
spa is not covered by this Limited Warranty. In the event Canadian
Spa Co. deems necessary the removal of the spa to a place of
repair or that the spa must be replaced, any and all costs of the
spa removal and replacement; landscaping, decking, fencing and/
or structure removal, alteration and/or replacement; or other costs
of providing access to the spa will be for the purchaser. This
Warranty applies only to spas in single family, residential
installations. This Limited Warranty becomes void if the spa is
placed in commercial application.
Guarantee of the insulating cover: Canadian Spa Co. guarantees
that the cover the purchase is free from defects in materials and
workmanship. Where the cover is exposed to strong external
influences such as extreme weather conditions, regular
maintenance or protection is essential . Canadian Spa Co. warrants
the cover for the period of two (2) years. Defects caused by
misuse or insufficient care are not covered by the warranty.
TERMS, CONDITIONS AND LIMITATIONS
Any defect or damage caused by installation, alteration or repair by
anyone who is not an employee of Canadian Spa Co. or authorised
service technician is not covered by the Warranty. This Warranty
becomes void if the spa has been subjected to misuse, abuse,
alteration or attempted alteration, repairs or attempted repairs by
anyone other than an authorised Canadian Spa Co. service tech-
nician, improper installation, improper water chemistry, improper
maintenance, acts of god, or damage caused beyond the control of
Canadian Spa Co. Misuse and abuse shall include any operation of
the spas other than as directed in the Canadian Spa Co. Manual.
Examples of misuse and abuse include, without limitation:
Damage of the spa surface caused by leaving the spa uncovered
while the spa is empty of water or due to covering the spa with
plastic film of any kind.
Damage to the spa surface caused by contact with cleaners or
solvents.
Damage caused by the operation of the spas at water
temperatures outside of the range of 2 – 40 degrees Celsius.
Damage caused by unapproved sanitizer such as calcium
hypochlorite, tri-chlor type chlorine or any sanitising chemical
that may remain undissolved on the spa surface.
Damage caused by failure to provide even sufficient support for
the spa.
Warranty Performance: In the event of a defect covered under the
terms of this Limited Warranty, notify your authorised Canadian Spa
Co dealer. A Canadian Spa Co. authorised service technician will
repair the spa subject to the Terms and Conditions of this Limited
Warranty. Use all reasonable means to protect the spa from further
damage. Reasonable travel charges may be assessed by Canadian
Spa Co. or its authorised service technician if the spa is located
outside the nearest authorised service technician’s service area.
This warranty covers parts ONLY and does not include travel or on-
site service charges unless a Service Contract has been purchased
from Canadian Spa Co. Ltd.
Disclaimers: Canadian Spa Co. or any of its authorised service
technicians shall not be held liable for injury, inconvenience, loss
of use, chemical or water damage, transportation costs, continent
liabilities or any other incidental or consequential costs, expenses
or damage as result of any deficiency or alleged deficiency of the
spa. In no event shall Canadian Spa Co. be liable, for any reason or
cause, in excess of the amount paid for the product. No other
warranties, expressed or implied, are valid. No agent, dealer,
distributor, Service Company or other party is authorised to
change, modify or extend the terms of this Limited Warranty in any
manner whatsoever.
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