Bedienungsanleitung Candy CBWM 814D-S (Seite 65 von 112) (Deutsch, Englisch, Französisch, Italienisch, Spanisch)

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7. THROUBLESHOOTING AND WARRANTY

If you believe the washing machine is not working correctly, consult the quick guide

provided below which includes some practical tips on how to fix the most common

problems.

ERROR CODE FORMAT

Error shown

Possible causes and practical solutions

E2 (with display)

2 flashes of the LEDs

(without display)

The machine cannot load water.

Make sure the water supply tap is open.

Make sure the water supply hose isn’t bent, kinked or trapped.

Make sure the drain pipe is at the proper height (see installation section).

Close the water supply tap, unscrew the filler hose from the back of

the washing machine and make sure the “anti-sand” filter is clean

and not blocked.

E3 (with display)

3 flashes of the LEDs

(without display)

The washing machine does not drain water.

Make sure the filter is not clogged.

Make sure the drain hose isn’t bent, kinked or trapped.

Make sure the home drainage system is not blocked and is allowing

water to flow through without obstruction. Try to drain the water in the sink.

E4 (with display)

4 flashes of the LEDs

(without display)

There is too much foam and/or water.

Ensure the correct amount of detergent is being used and the

detergent is designed for use in a washing machine.

E7 (with display)

7 flashes of the LEDs

(without display)

Door problem.

Make sure the door is correctly closed.

Make sure the clothes inside the drum are not preventing the door

from closing fully.

If the door is locked, turn off and unplug the washing machine from

the electrical supply socket, wait 2-3 minutes and reopen the door.

Any other code

Turn off and unplug the washing machine, wait a minute. Turn on the

machine and restart a program. If the error occurs again contact an

Authorised Customer Service Centre directly.

FOR SMART TOUCH MODELS

The Candy simply-Fi app has a Smart Check-up function that allows you to confirm

the functionality and status of the product at any time. To use the Candy simply-Fi app

you will need an Android smartphone with NFC technology.

More info can be found on the App.

If the display of the machine is showing an error (by a code or blinking LEDs), you

should turn on the App on your Android smartphone, with NFC on.

Place your smart phone against the Smart Touch logo on the control panel. You should

now be able to read the fault directory to solve the issue.

! Models with a display: the error is shown by a number preceded by the letter “E”

(example: E2 = Error 2).

! Models without display: an error is shown by a sequence of flashes of every LED.

The error code is shown by the number of flashes followed by a pause of 5 seconds

(example: two flashes – pause 5 seconds – two flashes – repeating = Error 2).

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Candy CBWM 814D-S Seite 65

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