Bedienungsanleitung Canon MF4450 Image Class (Seite 138 von 164) (Englisch)

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Troubleshooting

If messages appear, see the following and solve the problem.

e-Manual → Troubleshooting → Display Messages

An error code is a 3-digit code recorded as an error log when an error occurs.

You can view the code in the following locations.

Error codes for fax jobs

• Error send report

• Error receive report

• Job history in the system status screen

＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊

＊＊＊＊＊＊

Error Report (Send)

Send job resulted in error.

Job No.

Address

Name

Start Time

Call Length

Sheets

Result

0123

0123456789

name

01/01 02:07 AM

01'15

#018 Busy/No Signal

Error code

01/01/2011 02:07 PM FAX 123XXXXXXX CANON P.0001

For details on the reports, refer to the following.

e-Manual → Basic Operation → Setting the Report to Print Automatically

For details on the error code, see the following.

#001

Cause A document may be jammed.

Action Remove the jammed document.

#003

Cause A high volume of data is causing the transmission to take a very long time.

Action 1 Reduce the scanning resolution, and then try to send the document again.

Action 2 Reduce the scanning resolution or ask the sender to divide the document before sending it again.

#005

Cause 1 A fax recipient did not respond within 35 seconds.

Action

Repeat the procedure from the first step. Additionally, ask the recipient to check the fax machine. If you are making an

overseas call, add a pause to the fax number.

Cause 2 The recipient may not be using a G3 fax machine.

Action

Ask the recipient what type of fax machine is being used, and then send the document to the recipient’s G3 fax

machine. If the recipient does not have a G3 fax machine, send the document again using a communication mode

compatible with the recipient’s fax machine.

#012

Cause The recipient’s machine has run out of paper.

Action Ask the recipient to ensure that paper is loaded in their machine.

#018

Cause 1 Redialing was not able to obtain any response. The line may be in use or disconnected.

Action

Wait a moment, and then try again. If you are still unable to send the document, ask the recipient to verify that the fax

machine is turned ON. If the line is busy, wait a few moments, and try to send the document again.

Cause 2 You were not able to send the document because the line is busy or disconnected.

Action Verify that the recipient can communicate with you, and then try again.

Cause 3 The settings on the recipient’s machine are incompatible with yours.

Action Verify that the recipient can communicate with you, and then try again.

Cause 4 No pause was added to the fax number when attempting an international fax transmission.

Action

Add a pause after the country code or the recipient’s fax number, and then redial the number. If you want to send the

document to a recipient that is registered under a onetouch key, change the settings for international sending in the

detailed setting screen.

Display Message

Error Codes

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