682875
3
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Vorherige Seite
1/286
Nächste Seite
TS300 series
Online Manual
Basic Operation
Network
Maintenance
Overview of the Machine
Information about Paper
Printing
Copying
Scanning
Frequently Asked Questions
List of Support Code for Error
English
Contents
Using Online Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Symbols Used in This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Touch-enabled Device Users (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Trademarks and Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Basic Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Printing Photos from a Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Printing Photos from a Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Easy-PhotoPrint+ Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Easy-PhotoPrint+ Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Restrictions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Network Connection Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Default Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Another Printer Found with Same Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Connecting to Another Computer via LAN/Changing from USB to LAN Connection. . . . . . . . . . . . . . . . 38
Printing Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Changing Wireless LAN Connection Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Handling Paper, FINE Cartridges, etc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Loading Plain Paper / Photo Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Replacing a FINE Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Replacing a FINE Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Ink Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
If Printing Is Faint or Uneven. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Maintenance Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Printing the Nozzle Check Pattern. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Examining the Nozzle Check Pattern. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Cleaning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Deep Print Head Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Performing Maintenance Functions from Your Computer (macOS). . . . . . . . . . . . . . . . . . 67
Opening Remote UI for Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Cleaning the Print Heads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Adjusting Print Head Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Cleaning Paper Feed Rollers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Cleaning Inside the Printer (Bottom Plate Cleaning). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
WEEE (EU&EEA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Handling Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Legal Restrictions on Printing/Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Printer Handling Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Transporting Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
When Repairing, Lending, or Disposing of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Keeping Print Quality High. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Main Components and Their Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Main Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Rear View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Inside View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Confirming that the Power Is On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Turning the Printer On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Checking the Power Plug/Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Unplugging the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Changing Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Changing Printer Settings from Your Computer (macOS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Managing the Printer Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Changing the Printer Operation Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Changing Settings from Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Initializing Printer Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Switching/Disabling Wireless Connection Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Information about Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Supported Media Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Paper Load Limit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Unsupported Media Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Handling Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Printing from Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Printing from Application Software (AirPrint). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Printing Using AirPrint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Adding AirPrint Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
How to Open AirPrint Printer Settings Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Display the Printing Status Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Deleting the Undesired Print Job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Removing AirPrint Printer That Is No Longer Required from List of Printers. . . . . . . . . . . . . . . . . 137
Printing Using Canon Application Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Easy-PhotoPrint+ Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing Using a Web Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Printing from Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Printing from iPhone/iPad/iPod touch (iOS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Printing from Smartphone/Tablet (Android). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Printing with Wireless Direct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Paper Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Making Copy Using Smartphone/Tablet (Smartphone Copy). . . . . . . . . . . . . . 149
Changing Settings Using Web Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Network Settings and Common Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Network Communication Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Cannot Find Printer on Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows). . . . . . . . . . . . . 160
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-
Checking Power Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-
Checking PC Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-
Checking Printer's Wireless LAN Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-
Checking Wireless LAN Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-
Checking Printer's IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-
Checking Security Software Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-
Checking Wireless Router Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Cannot Proceed beyond Printer Connection Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Cannot Find Printer while Using Wireless LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Cannot Find Printer after Searching it on Printer Detection Screen During Setup. . . . . . . . . . . . 174
Searching Printer by IP Address or Host Name During Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Network Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Printer Suddenly Stopped Working for Some Reason. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Network Key Unknown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings. . . . . . . . . . . 185
Administrator Password Set for Printer Unknown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Printing Is Slow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Cannot Access to Internet on Wireless LAN from Communication Device. . . . . . . . . . . . . . . . . . 189
Ink Level Not Shown on Printer Status Monitor (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Cannot Print or Connect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Other Network Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Checking Network Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Restoring to Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Message Appears on Computer During Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Connecting Printer and Wireless Router Using Easy wireless connect. . . . . . . . . . . . . . . . . . . . . 198
Cannot Connect Smartphone/Tablet to Wireless Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Downloading Canon PRINT Inkjet/SELPHY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Checking Wireless Router SSID/Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Checking Wireless Router SSID for Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Privacy Separator/SSID Separator/Network Separation Function. . . . . . . . . . . . . . . . . . . . . . . . . 203
Setting Up Using Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Error Occurs During Wireless LAN Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Checking Status Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Problems while Printing from Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Cannot Print from Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Cannot Find Printer from Smartphone/Tablet while Using Bluetooth. . . . . . . . . . . . . . . . . . . . . . . . . . 213
Printing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Printing Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Ink Is Not Coming Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Paper Does Not Feed Properly/"No Paper" Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Print Results Are Unsatisfactory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear. . . . . . . . . . . . . . . . . 225
Colors Are Unclear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Lines Are Misaligned. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Paper Is Smudged / Printed Surface Is Scratched. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Cannot Complete Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Lines Incomplete or Missing (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Images Incomplete or Missing (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Ink Blots / Paper Curl. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Back of Paper Is Smudged. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Uneven or Streaked Colors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Printing Stops. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Cannot Print Using AirPrint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Mechanical Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Printer Does Not Turn On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Power Shuts Off By Itself. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
USB Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Cannot Communicate with Printer via USB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Installation and Download Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Cannot Install Printer Driver (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Errors and Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
An Error Occurs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Message (Support Code) Appears. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
List of Support Code for Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
List of Support Code for Error (Paper Jams). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
1300. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Paper Is Jammed inside Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
1000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
1200. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
1203. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
1401. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
1430. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
1485. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
1682. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
1686. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
1688. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
168A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
1700. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
1890. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
4102. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
4103. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
5100. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
5200. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
5B00. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
6000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
Using Online Manual
Operating Environment
Symbols Used in This Document
Touch-enabled Device Users (Windows)
Printing Online Manual
Trademarks and Licenses
Screenshots in This Manual
8
Symbols Used in This Document
Warning
Instructions that, if ignored, could result in death or serious personal injury caused by incorrect
operation of the equipment. These must be observed for safe operation.
Caution
Instructions that, if ignored, could result in personal injury or material damage caused by incorrect
operation of the equipment. These must be observed for safe operation.
Important
Instructions including important information. To avoid damage and injury or improper use of the product,
be sure to read these indications.
Note
Instructions including notes for operation and additional explanations.
Basics
Instructions explaining basic operations of your product.
Note
Icons may vary depending on your product.
9
Touch-enabled Device Users (Windows)
For touch actions, you need to replace "right-click" in this document with the action set on the operating
system. For example, if the action is set to "press and hold" on your operating system, replace "right-click"
with "press and hold."
10
Trademarks and Licenses
Microsoft is a registered trademark of Microsoft Corporation.
Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other
countries.
Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other
countries.
Internet Explorer is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or
other countries.
Mac, Mac OS, AirPort, App Store, AirPrint, the AirPrint logo, Safari, Bonjour, iPad, iPhone and iPod
touch are trademarks of Apple Inc., registered in the U.S. and other countries. macOS is a trademarks
of Apple Inc.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under
license.
Google Cloud Print, Google Chrome, Chrome OS, Chromebook, Android, Google Play, Google Drive,
Google Apps and Google Analytics are either registered trademarks or trademarks of Google Inc.
Adobe, Flash, Photoshop, Photoshop Elements, Lightroom, Adobe RGB and Adobe RGB (1998) are
either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or
other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc.
Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its
subsidiaries and/or affiliates in the USA and/or other countries.
Note
The formal name of Windows Vista is Microsoft Windows Vista operating system.
Copyright (c) 2003-2015 Apple Inc. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided
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following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and
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THIS SOFTWARE IS PROVIDED BY APPLE AND ITS CONTRIBUTORS "AS IS" AND ANY EXPRESS
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LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR
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11
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THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
---- Part 7: Fabasoft R&D Software GmbH & Co KG copyright notice (BSD) -----
Copyright (c) Fabasoft R&D Software GmbH & Co KG, 2003 oss@fabasoft.com
Author: Bernhard Penz <bernhard.penz@fabasoft.com>
Redistribution and use in source and binary forms, with or without modification, are permitted provided
that the following conditions are met:
* Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
* Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
* The name of Fabasoft R&D Software GmbH & Co KG or any of its subsidiaries, brand or product names
may not be used to endorse or promote products derived from this software without specific prior written
permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDER ``AS IS'' AND ANY EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO
EVENT SHALL THE COPYRIGHT HOLDER BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
17
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER
IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING
IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGE.
---- Part 8: Apple Inc. copyright notice (BSD) -----
Copyright (c) 2007 Apple Inc. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided
that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and
the following disclaimer in the documentation and/or other materials provided with the distribution.
3. Neither the name of Apple Inc. ("Apple") nor the names of its contributors may be used to endorse or
promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY APPLE AND ITS CONTRIBUTORS "AS IS" AND ANY EXPRESS
OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO
EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR
OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF
THE POSSIBILITY OF SUCH DAMAGE.
---- Part 9: ScienceLogic, LLC copyright notice (BSD) -----
Copyright (c) 2009, ScienceLogic, LLC
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided
that the following conditions are met:
* Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
* Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
* Neither the name of ScienceLogic, LLC nor the names of its contributors may be used to endorse or
promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND
ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE
18
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR
TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF
THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
LEADTOOLS
Copyright (C) 1991-2009 LEAD Technologies, Inc.
CMap Resources
-----------------------------------------------------------
Copyright 1990-2009 Adobe Systems Incorporated.
All rights reserved.
Copyright 1990-2010 Adobe Systems Incorporated.
All rights reserved.
Redistribution and use in source and binary forms, with or
without modification, are permitted provided that the
following conditions are met:
Redistributions of source code must retain the above
copyright notice, this list of conditions and the following
disclaimer.
Redistributions in binary form must reproduce the above
copyright notice, this list of conditions and the following
disclaimer in the documentation and/or other materials
provided with the distribution.
Neither the name of Adobe Systems Incorporated nor the names
of its contributors may be used to endorse or promote
products derived from this software without specific prior
written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND
CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR
CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT
NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR
OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
-----------------------------------------------------------
19
MIT License
Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and
associated documentation files (the "Software"), to deal in the Software without restriction, including
without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies
of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following
conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial
portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER
IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN
CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Written by Joel Sherrill <joel@OARcorp.com>.
COPYRIGHT (c) 1989-2000.
On-Line Applications Research Corporation (OAR).
Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby
granted, provided that this entire notice is included in all copies of any software which is or includes a
copy or modification of this software.
THIS SOFTWARE IS BEING PROVIDED "AS IS", WITHOUT ANY EXPRESS OR IMPLIED WARRANTY.
IN PARTICULAR, THE AUTHOR MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND
CONCERNING THE MERCHANTABILITY OF THIS SOFTWARE OR ITS FITNESS FOR ANY
PARTICULAR PURPOSE.
(1) Red Hat Incorporated
Copyright (c) 1994-2009 Red Hat, Inc. All rights reserved.
This copyrighted material is made available to anyone wishing to use, modify, copy, or redistribute it
subject to the terms and conditions of the BSD License. This program is distributed in the hope that it will
be useful, but WITHOUT ANY WARRANTY expressed or implied, including the implied warranties of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. A copy of this license is available at
http://www.opensource.org/licenses. Any Red Hat trademarks that are incorporated in the source code or
documentation are not subject to the BSD License and may only be used or replicated with the express
permission of Red Hat, Inc.
(2) University of California, Berkeley
Copyright (c) 1981-2000 The Regents of the University of California.
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided
that the following conditions are met:
20
* Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
* Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
* Neither the name of the University nor the names of its contributors may be used to endorse or promote
products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND
ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR
ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON
ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE,
EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The following applies only to products supporting Wi-Fi.
(c) 2009-2013 by Jeff Mott. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided
that the following conditions are met:
* Redistributions of source code must retain the above copyright notice, this list of conditions, and the
following disclaimer.
* Redistributions in binary form must reproduce the above copyright notice, this list of conditions, and the
following disclaimer in the documentation or other materials provided with the distribution.
* Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote
products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS,"
AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR
TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF
THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
21
Basic Operation
Printing Photos from a Computer
Printing Photos from a Smartphone/Tablet
22
Printing Photos from a Computer
This section describes how to print photos with My Image Garden.
1. Open the paper support (A).
2.
Pull out the paper output tray (B) and the output tray extension (C).
3.
Load paper vertically WITH THE PRINT SIDE FACING YOU.
4.
Adjust the paper guide (D) with the paper left side.
23
After loading paper on the rear tray, either of the Paper lamp lights up.
5. Check paper size setting.
If the paper size loaded on the rear tray is different from the Paper lamp indication (E), press the Paper
Select button (F) to change the selection.
6.
Click the My Image Garden icon (G) in Quick Menu.
The Guide Menu screen is displayed.
Note
The number and types of icons displayed vary depending on your region, the registered printer/
scanner and the installed applications.
7. Click the Photo Print icon (H).
24
8.
Click the folder (I) with photos you want to print.
9.
Click the photos (J) you want to print.
For Windows:
To select two or more photos at a time, click photos while pressing the Ctrl key.
For macOS:
To select two or more photos at a time, click photos while pressing the command key.
10.
Click Print (K).
11. Specify the number of copies, etc.
For Windows:
Specify the number of copies, your printer name, media type, etc.
25
For macOS:
Specify the number of copies.
12.
Start printing.
For Windows:
Click Print.
For macOS:
Click Print.
When the Print dialog starts, specify your printer name, paper size, etc., then click Print.
Note
My Image Garden lets you use images on your computer, such as photos taken with a digital camera, in
a number of ways.
For Windows:
My Image Garden Guide
For macOS:
My Image Garden Guide
If your printer is not displayed on macOS, the AirPrint setting in My Image Garden may not be correct.
For details on how to set correctly, refer to a heading for AirPrint-enabled Printer on below page.
Making Settings According to Printer Status
26
Printing Photos from a Smartphone/Tablet
This section describes how to print photos with Canon PRINT Inkjet/SELPHY.
For details on how to download Canon PRINT Inkjet/SELPHY, see below.
Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/SELPHY
1.
Open the paper support (A).
2.
Pull out the paper output tray (B) and the output tray extension (C).
3.
Load paper vertically WITH THE PRINT SIDE FACING YOU.
4.
Adjust the paper guide (D) with the paper left side.
27
After loading paper on the rear tray, either of the Paper lamp lights up.
5.
Check paper size setting.
If the paper size loaded on the rear tray is different from the Paper lamp indication (E), press the Paper
Select button (F) to change the selection.
6.
Start (Canon PRINT Inkjet/SELPHY) from your smartphone/tablet.
7. Select Photo Print on Canon PRINT Inkjet/SELPHY.
The list of photos saved on your smartphone/tablet is displayed.
8. Select a photo.
You can also select multiple photos at once.
9. Specify the number of copies, paper size, etc.
10. Select Print.
28
General Notes (Easy-PhotoPrint+)
Easy-PhotoPrint+ Operating Requirements
Cookies
What Is Easy-PhotoPrint+?
Easy-PhotoPrint+ Features Starting Easy-PhotoPrint+
Easy-PhotoPrint+ Screens
Top Menu Screen Select template Screen
Image source list Screen Item Edit Screen
Print Settings Screen
Troubleshooting
29
General Notes (Easy-PhotoPrint+)
Easy-PhotoPrint+ Operating Requirements
Cookies
What Is Easy-PhotoPrint+?
Easy-PhotoPrint+ Features Starting Easy-PhotoPrint+
Easy-PhotoPrint+ Screens
Top Menu Screen Select template Screen
Image source list Screen Item Edit Screen
Print Settings Screen
Troubleshooting
30
Network
Available Connection Methods
The following connection methods are available on the printer.
Wireless Connection
Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router.
If you have a wireless router, we recommend you use one for wireless connection.
Connection methods vary depending on the wireless router type.
You can change network settings such as the SSID and security protocol on the printer.
When the connection between a device and a wireless router is completed and (Wi-Fi icon) is
displayed in the device's screen, you can connect the device to the printer using the wireless router.
Wireless Direct
Connect the printer and devices (e.g. computer/smartphone/tablet) without using a wireless router.
While you are using the printer with Wireless Direct, Internet connection from the printer becomes
unavailable. In that case, web services for the printer cannot be used.
If you connect a device connected to the Internet via a wireless router to the printer that is in the
Wireless Direct, the connection between the device and wireless router will be disabled. In that case,
the connection of the device may switch to a mobile data connection automatically depending on
your device. Transmission fees for connecting to the Internet using a mobile data connection apply.
In the Wireless Direct, you can connect up to five devices at the same time. If you try to connect a
sixth device while five devices are already connected, an error will appear. If an error appears,
disconnect a device you do not use and configure settings again.
Network settings such as the SSID and security protocol are specified automatically.
Note
You can connect the printer and computer using a USB cable (USB connection). Prepare a USB
cable. For details, see Connecting to Another Computer via LAN/Changing from USB to LAN
Connection.
Network Connection Settings/Setup
Perform connection setup for the printer and computer/smartphone/tablet.
For more on setup procedure, click here.
Changing Network Settings
See below for changing connection settings for the printer and computer/smartphone/tablet.
To change network connection method:
31
Changing Wireless LAN Connection Method
Changing Connection Mode
To add computer/smartphone/tablet to the printer:
Connecting to Another Computer via LAN/Changing from USB to LAN Connection
To use Wireless Direct temporarily:
Printing with Wireless Direct
IJ Network Device Setup Utility
IJ Network Device Setup Utility checks or diagnoses the settings of the printer and those of computer and
restores the status of them if anything is wrong with network connection. Select either link below to download
IJ Network Device Setup Utility.
For Windows
For macOS
Performing/Changing Network Settings (Windows)
For Windows, you can perform network settings using IJ Network Device Setup Utility.
IJ Network Device Setup Utility (Windows)
Diagnosing and Repairing Network Settings (Windows/macOS)
You can diagnose or repair network settings using IJ Network Device Setup Utility.
For Windows:
IJ Network Device Setup Utility (Windows)
For macOS:
IJ Network Device Setup Utility (Mac OS)
Network Connection Tips
See below for tips on using the printer via network connection.
Network Connection Tips
Changing Printer's Setting Using Web Browser
Troubleshooting
See Network Settings and Common Problems for troubleshooting on network connection.
Notice/Restriction
See below for details.
Restrictions on network settings:
Restrictions
Notices when printing using web service:
Notice for Web Service Printing
32
Restrictions
When connecting another device while a device (such as a computer) is already connected to the printer,
connect it using the same connection method as the connected device.
If you connect using a different connection method, the connection to the device in use will be disabled.
Connect via wireless router
Make sure your device and the wireless router are connected. For details on checking these settings,
see the manual supplied with the wireless router or contact its manufacturer.
As for a device already connected to the printer without using a wireless router, reconnect it via a
wireless router.
Configuration, router functions, setup procedures and security settings of wireless routers vary
depending on the system environment. For details, see the manual for your wireless router or contact
its manufacturer.
This printer does not support IEEE802.11ac, IEEE802.11a, or IEEE802.11n (5 GHz). Check if your
device supports IEEE802.11n (2.4 GHz), IEEE802.11g or IEEE802.11b.
If your device is set to the "IEEE802.11n only" mode, WEP or TKIP cannot be used as a security
protocol. Change the security protocol for your device to something other than WEP and TKIP or
change the setting to something other than "IEEE802.11n only."
The connection between your device and the wireless router will be temporarily disabled while the
setting is changed. Do not proceed to the next screen of this guide until setup is complete.
For office use, consult your network administrator.
Note that if you connect to a network with no security protection, your personal information could be
disclosed to a third party.
Wireless Direct (Access Point Mode)
Important
If a device is connected to the Internet via a wireless router, and you then connect it to a printer in
Wireless Direct mode, the existing connection between the device and wireless router will be
disabled. In that case, the connection of the device may switch to a mobile data connection
automatically depending on your device. When you connect to the Internet using a mobile data
connection, charges may apply depending on your contract.
When you connect a device and the printer using Wireless Direct, the connection information will
be saved to Wi-Fi settings. The device may be connected to the printer automatically even after
disconnecting it or connecting it to another wireless router.
To prevent automatic connection to the printer in Wireless Direct mode, change the connection
mode after using the printer, or set not to connect automatically in the Wi-Fi settings of the
device.
For details on checking or changing the wireless router settings, see the wireless router manual
or contact its manufacturer.
If you connect a device and the printer using Wireless Direct, Internet connection may become
unavailable depending on your environment. In that case, web services for the printer cannot be used.
33
In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a
sixth device while five devices are already connected, an error will appear.
If an error appears, disconnect a device that does not use the printer, then configure settings again.
Devices connected to the printer using Wireless Direct cannot communicate with each other.
Firmware updates for the printer are not available while using Wireless Direct.
When a device has been connected to the printer without using a wireless router and you want to set
it up again using the same connection method, disconnect it first. Disable the connection between the
device and printer in the Wi-Fi setting screen.
34
Network Connection Tips
Default Network Settings
Another Printer Found with Same Name
Connecting to Another Computer via LAN/Changing from USB to LAN
Connection
Printing Network Settings
Changing Wireless LAN Connection Method
35
Default Network Settings
LAN Connection Defaults
Item Default
Change LAN Disable LAN
SSID BJNPSETUP
Wireless LAN security Disable
IP address (IPv4) Auto setup
IP address (IPv6) Auto setup
Set printer name* XXXXXXXXXXXX
Enable/disable IPv6 Enable
Enable/disable WSD Enable
Timeout setting 15 minutes
Enable/disable Bonjour Enable
Service name Canon TS300 series
LPR protocol setting Enable
RAW protocol Enable
LLMNR Active
PictBridge communication Enable
("XX" represents alphanumeric characters.)
* Default value depends on printer.
Wireless Direct Defaults
Item Default
SSID (Identifier for Wireless Direct) XXXXXX-TS300series *
Password Printer serial number
Wireless LAN security WPA2-PSK (AES)
*(XXXXXX is the last six digits of MAC address of the printer.)
36
Another Printer Found with Same Name
When the printer is found during setup, other printers with the same name may appear on the results
screen.
Select a printer with checking the printer settings against those on detection result screen.
For Windows:
Check the printer's MAC address or serial to select the correct printer from the results.
For macOS:
The printer names appear with the MAC address added at the end or as the printer name specified by
Bonjour.
Check identifiers such as the MAC address, the printer name specified by Bonjour, and the printer's
serial number to select the printer from among those that appear.
Note
Serial number may not appear on result screen.
To check the printer's MAC address and the serial number, print out the network settings information using
the operation panel.
Printing Network Settings
37
Connecting to Another Computer via LAN/Changing from USB to
LAN Connection
For Windows:
For macOS:
For Windows:
To add a computer to connect to the printer on a LAN or to change from USB to LAN connection, perform
setup using the Setup CD-ROM or from the web page.
For macOS:
To connect an additional computer to the printer via LAN, or to change from USB to LAN connection,
perform setup from the web page.
38
Printing Network Settings
Use the operation panel to print the printer's current network settings.
Important
The network settings printout contains important information about your network. Handle it with care.
1.
Make sure printer is turned on.
2.
Load three sheets of A4 or Letter-sized plain paper.
3.
Press Information button.
The printer starts printing the network setting information.
The following information on the printer's network setting is printed out. (Some setting values are not
displayed depending on the printer settings.)
Item Num-
ber
Item Description Setting
1 Product Information Product information
1-1 Product Name Product name XXXXXXXX
1-2 ROM Version ROM version XXXXXXXX
1-3 Serial Number Serial number XXXXXXXX
2 Network Diagnostics Network diagnostics
2-1 Diagnostic Result Diagnostic result XXXXXXXX
2-2 Result Codes Result codes XXXXXXXX
2-3 Result Code Details Result code details http://canon.com/ijnwt
3 Wireless LAN Wireless LAN Enable/Disable
3-1 WPS PIN CODE WPS PIN code XXXXXXXX
3-2 Infrastructure Infrastructure Enable/Disable
3-2-1 Signal Strength Signal strength 0 to 100 [%]
3-2-2 Link Quality Link quality 0 to 100 [%]
3-2-3 Frequency Frequency XX (GHz)
3-2-4 MAC Address MAC address XX:XX:XX:XX:XX:XX
3-2-5 Connection Connection status Active/Inactive
3-2-6 SSID SSID Wireless LAN SSID
39
3-2-7 Channel Channel XX (1 to 13)
3-2-8 Encryption Encryption method None/WEP/TKIP/AES
3-2-9 WEP Key Length WEP key length (bits) Inactive/128/64
3-2-10 Authentication Authentication method None/auto/open/shared/WPA-PSK/WPA2-PSK
3-2-11 TCP/IPv4 TCP/IPv4 Enable
3-2-12 IP Address IP address XXX.XXX.XXX.XXX
3-2-13 Subnet Mask Subnet mask XXX.XXX.XXX.XXX
3-2-14 Default Gateway Default gateway XXX.XXX.XXX.XXX
3-2-15 TCP/IPv6 TCP/IPv6 Enable/Disable
3-2-16 Link Local Address Link local address XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-2-17 Link Local Prefix
Length
Link local prefix length XXX
3-2-18 Stateless Address1 Stateless address 1 XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-2-19 Stateless Prefix
Length1
Stateless prefix length
1
XXX
3-2-20 Stateless Address2 Stateless address 2 XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-2-21 Stateless Prefix
Length2
Stateless prefix length
2
XXX
3-2-22 Stateless Address3 Stateless address 3 XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-2-23 Stateless Prefix
Length3
Stateless prefix length
3
XXX
3-2-24 Stateless Address4 Stateless address 4 XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-2-25 Stateless Prefix
Length4
Stateless prefix length
4
XXX
3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-2-27 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
40
3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-2-29 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-2-33 IPsec IPsec setting Active
3-2-34 Security Protocol Security method ESP/ESP & AH/AH
3-3 Access Point Mode Operation mode for
Wireless Direct
Enable/Disable
3-3-1 MAC Address MAC address XX:XX:XX:XX:XX:XX
3-3-2 Connection Connection status Active/Inactive
3-3-3 SSID SSID Wireless Direct SSID
3-3-4 Password Password Wireless Direct password (10 alphanumeric characters)
3-3-5 Channel Channel 3
3-3-6 Encryption Encryption method AES
3-3-7 Authentication Authentication method WPA2-PSK
3-3-8 TCP/IPv4 TCP/IPv4 Enable
3-3-9 IP Address IP address XXX.XXX.XXX.XXX
3-3-10 Subnet Mask Subnet mask XXX.XXX.XXX.XXX
3-3-11 Default Gateway Default gateway XXX.XXX.XXX.XXX
3-3-12 TCP/IPv6 TCP/IPv6 Enable/Disable
3-3-13 Link Local Address Link local address XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-3-14 Link Local Prefix
Length
Link local prefix length XXX
3-3-15 IPsec IPsec setting Active
3-3-16 Security Protocol Security method
5 Other Settings Other settings
5-1 Printer Name Printer name Printer name (Up to 15 alphanumeric characters)
5-4 WSD Printing WSD printing setting Enable/Disable
5-5 WSD Timeout Timeout 1/5/10/15/20 [min]
5-6 LPD Printing LPD printing setting Enable/Disable
41
5-7 RAW Printing RAW printing setting Enable/Disable
5-9 Bonjour Bonjour setting Enable/Disable
5-10 Bonjour Service
Name
Bonjour service name Bonjour service name (Up to 52 alphanumeric charac-
ters)
5-11 LLMNR LLMNR setting Enable/Disable
5-12 SNMP SNMP setting Enable/Disable
5-13 PictBridge Commun. PictBridge Communi-
cation
Enable/Disable
5-14 DNS Server Obtain DNS server
address automatically
Auto/Manual
5-15 Primary Server Primary server ad-
dress
XXX.XXX.XXX.XXX
5-16 Secondary Server Secondary server ad-
dress
XXX.XXX.XXX.XXX
5-17 Proxy Server Proxy server setting Enable/Disable
5-18 Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX
5-19 Proxy Port Proxy port specifica-
tion
1 to 65535
5-20 Cert. Fin-
gerprt(SHA-1)
Certificate finger-
print(SHA-1)
XXXXXXXX XXXXXXXX XXXXXXXX
XXXXXXXX XXXXXXXX
5-21 Cert. Fin-
gerprt(SHA-256)
Certificate finger-
print(SHA-256)
XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX
XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX
6 Bluetooth Bluetooth settings
6-1 Bluetooth Setting Bluetooth Enable/Disable
6-2 Bluetooth PIN Code Bluetooth PIN code XXXXXXXX
6-3 Bluetooth Device Ad-
dress
Bluetooth device ad-
dress of the printer
XXXXXXXX
6-4 Peer Device Address Device address of
paired device
XXXXXXXX
6-5 Bluetooth Device
Name
Bluetooth device
name of the printer
XXXXXXXX
("XX" represents alphanumeric characters.)
42
Changing Wireless LAN Connection Method
Follow either procedure below to change wireless LAN connection method (infrastructure or Wireless
Direct).
For Windows:
Redo setup using the Setup CD-ROM or from the web page.
Perform settings on the Network Settings screen on IJ Network Device Setup Utility.
Important
Before you perform settings using IJ Network Device Setup Utility, turn on Easy wireless
connect mode on the printer following the procedure below.
1. Make sure printer is turned on.
2. Press Direct button and release it when Direct lamp flashes.
Follow instructions on your smartphone or tablet.
For macOS:
Redo setup from the web page.
43
Handling Paper, FINE Cartridges, etc.
Loading Paper
Replacing a FINE Cartridge
44
Loading Paper
Loading Plain Paper / Photo Paper
45
Loading Plain Paper / Photo Paper
You can load plain paper or photo paper.
Important
If you cut plain paper into small size such as 4" x 6" (10 x 15 cm) to perform trial print, it can cause
paper jams.
Note
We recommend Canon genuine photo paper for printing photos.
For details on the Canon genuine paper, see Supported Media Types.
You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour
Paper SAT213.
For the page size and paper weight you can use for this printer, see Supported Media Types.
1.
Prepare paper.
Align the edges of paper. If paper is curled, flatten it.
Note
Align the edges of paper neatly before loading. Loading paper without aligning the edges may
cause paper jams.
If paper is curled, hold the curled corners and gently bend them in the opposite direction until the
paper becomes completely flat.
For details on how to flatten curled paper, see
Check3
in Paper Is Smudged / Printed Surface Is
Scratched.
2. Load paper.
1. Open the paper support (A).
46
2. Pull out the paper output tray (B) and the output tray extension (C).
3.
Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING
YOU.
4.
Adjust the paper guide (D) with the paper left side.
Do not slide the paper guide too hard against the paper. The paper may not be fed properly.
Important
Always load paper in the portrait orientation (E). Loading paper in the landscape orientation (F) can
cause paper jams.
47
Note
Do not load sheets of paper higher than the load limit mark (G).
After loading paper on the rear tray, either of the Paper lamp lights up according to the paper size loaded
last.
5. Check paper size setting.
If the paper size loaded on the rear tray is different from the Paper lamp indication (H), press the Paper
Select button (I) to change the selection.
Note
After loading paper, select the size and type of the loaded paper on the print settings screen of the
computer.
There are various types of paper, such as paper with a special surface coating for printing photos at
optimal quality and paper suitable for documents. Each media type has specific preset settings
(how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with
optimal image quality. The wrong paper settings may cause poor printout color quality or scratches
48
on the printed surface. If you notice blurring or uneven colors, increase the print quality setting and
try printing again.
To prevent incorrect printing, this printer has a function that detects whether the size set for the
paper loaded on the rear tray matches the paper settings. Before printing, make paper settings in
accordance with the rear tray paper size setting. When this function is enabled, the Alarm lamp
flashes if these settings do not match to prevent incorrect printing. When the Alarm lamp flashes,
check and correct the paper settings.
49
Replacing a FINE Cartridge
Replacing a FINE Cartridge
Ink Tips
50
Replacing a FINE Cartridge
When remaining ink cautions or errors occur, the Alarm lamp will flash to inform you of the error. In this
state, the printer cannot print. Count the number of flashes and take appropriate action.
An Error Occurs
While using the printer, the periphery of the paper output slot may become dirty with ink.
Before replacing the FINE Cartridge, clean the periphery of the paper output slot.
Replacing Procedure
When you need to replace a FINE cartridge, follow the procedure below.
Important
Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The printer may
not print properly if you touch them.
If you remove a FINE cartridge, replace it immediately. Do not leave the printer with the FINE
cartridge removed.
Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to
clog.
Furthermore, with such a FINE cartridge, the printer will not be able to inform you when to replace the
FINE cartridge properly.
Once a FINE cartridge has been installed, do not remove it from the printer and leave it out in the
open. This will cause the FINE cartridge to dry out, and the printer may not operate properly when it
is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.
Note
For Windows, if a FINE cartridge runs out of ink, you can print with either color or black FINE
cartridge, in whichever ink remains, only for a while. However the print quality may be reduced
compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order
to obtain optimum qualities.
Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of
the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the printer
cannot print.
For information on how to configure this setting, see below.
Setting the FINE Cartridge to be Used
51
Color ink may be consumed even when printing a black-and-white document or when black-and-
white printing is specified.
Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the
print head, which may be necessary to maintain the performance of the printer. When ink runs out,
replace the FINE cartridge immediately with a new one.
Ink Tips
1.
Make sure that the power is turned on.
2.
Retract the paper output tray and the output tray extension.
3.
Open the cover.
The FINE cartridge holder moves to the replacement position.
Caution
Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE
cartridge holder until it stops completely.
Important
The inside of the printer may be stained with ink. Be careful not to stain your hands or clothing
when replacing the FINE cartridge. You can easily wipe off the ink from the inside of the printer
with tissue paper or the like.
Do not touch the metallic parts or other parts inside the printer.
If the cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far left
and an error occurs. In this case, close the cover, then open it again.
4. Remove the empty FINE cartridge.
1. Push down the FINE cartridge until it clicks.
52
2. Remove the FINE cartridge.
Important
Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
Discard the empty FINE cartridge according to the local laws and regulations regarding disposal
of consumables.
5.
Prepare a new FINE cartridge.
1. Take a new FINE cartridge out of its package and remove the protective tape (C) gently.
53
Important
If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area.
Handle a FINE cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective
tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local
laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The printer may
not print properly if you touch them.
6.
Install the FINE cartridge.
1.
Insert the new FINE cartridge at a slant into the FINE cartridge holder.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be
installed into the right slot.
54
Important
Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge
holder, or cause trouble with the FINE cartridge.
2. Push the FINE cartridge in and up firmly until it snaps into place.
Important
Check if the FINE cartridge is installed correctly.
55
The printer cannot print unless both the color FINE cartridge and black FINE cartridge are
installed. Be sure to install both cartridges.
7.
Close the cover.
Note
If the Alarm lamp flashes after the cover is closed, take appropriate action.
An Error Occurs
The printer may make noise during operation.
8.
Adjust the print head position.
For Windows:
Adjusting Print Head Position
For macOS:
Adjusting Print Head Position
After replacing the FINE cartridge, align the print head.
Note
When print head alignment is performed, the printer starts cleaning the print head automatically
before printing the print head alignment sheet. Do not perform any other operations until the
printer completes the cleaning of the print head.
56
Ink Tips
How is ink used for various purposes other than printing?
Ink may be used for purposes other than printing. Ink is not only used for printing, but also for cleaning the
print head to maintain the optimal printing quality.
The printer has the function to automatically clean the ink jet nozzles to prevent clogging. In the cleaning
procedure, used ink for nozzle cleaning is limited to a small amount.
Does black-and-white printing use color ink?
Black-and-white printing may use ink other than black ink depending on the type of printing paper or the
settings on the computer. So, color ink is consumed even when printing in black-and-white.
57
Maintenance
If Printing Is Faint or Uneven
Performing Maintenance Functions from Your Computer (Windows)
Performing Maintenance Functions from Your Computer (macOS)
Cleaning
58
If Printing Is Faint or Uneven
Maintenance Procedure
Printing the Nozzle Check Pattern
Examining the Nozzle Check Pattern
Cleaning the Print Head
Deep Print Head Cleaning
59
Maintenance Procedure
If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned
printed ruled lines), perform the maintenance procedure below.
Important
Do not rinse or wipe the FINE cartridge. This can cause trouble with the FINE cartridge.
Note
Check if ink remains in the FINE cartridge.
For Windows:
Checking Ink Status from Your Computer
For macOS:
Checking Ink Status from Your Computer
Check if the FINE cartridge is installed correctly.
Replacing Procedure
Also check if the protective tape on the bottom of the FINE cartridge is removed.
If the Alarm lamp lights or flashes, see An Error Occurs.
Changing settings on the computer may improve the print result.
Changing the Print Quality and Correcting Image Data
When the Print Results Are Blurred or Uneven:
Step1
Print the nozzle check pattern.
From the printer
Printing the Nozzle Check Pattern
From the computer
For Windows:
Printing a Nozzle Check Pattern
For macOS:
Printing a Nozzle Check Pattern
Step2
Examine the nozzle check pattern.
60
If there are missing lines or horizontal white streaks in the pattern:
Step3
Clean the print head.
From the printer
Cleaning the Print Head
From the computer
For Windows:
Cleaning the Print Heads
For macOS:
Cleaning the Print Heads
After cleaning the print head, print and examine the nozzle check pattern: Step1
If the problem is not resolved after performing from step 1 to step 3 twice:
Step4
Clean the print head deeply.
From the printer
Deep Print Head Cleaning
From the computer
For Windows:
Cleaning the Print Heads
For macOS:
Cleaning the Print Heads
If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours.
If the problem is still not resolved:
Step5
Replace the FINE cartridge.
Replacing a FINE Cartridge
Note
If the problem is still not resolved after replacing the FINE cartridge, contact your nearest Canon
service center to request a repair.
61
When the Print Results Are Not Even such as the Ruled Lines Are
Misaligned:
Step
Align the print head.
For Windows:
Adjusting Print Head Position
For macOS:
Adjusting Print Head Position
62
Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle.
Note
If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the FINE
cartridge whose ink is low.
You need to prepare: a sheet of A4 or Letter-sized plain paper
1.
Make sure that the power is turned on.
2.
Load a sheet of A4 or Letter-sized plain paper on the rear tray.
3.
Pull out the paper output tray and the output tray extension.
4.
Press and hold RESUME button and release it when Alarm lamp flashes 1 time.
The nozzle check pattern will be printed.
Do not perform any other operations until the printer completes the printing of the nozzle check pattern.
5.
Examine the nozzle check pattern.
63
Examining the Nozzle Check Pattern
Examine the nozzle check pattern, and clean the print head if necessary.
1. Check if there are missing lines in the pattern (A) or horizontal white streaks in the pattern
(B).
If there are missing lines in the pattern (A):
(C) Good
(D) Bad (lines are missing)
If there are horizontal white streaks in the pattern (B):
(E) Good
(F) Bad (horizontal white streaks are present)
If any color in the pattern (A) or the pattern (B) is not printed:
(Example: Magenta pattern is not printed)
If one of the above is applied, Cleaning the print head is required.
64
Cleaning the Print Head
Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check
pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head
consumes ink, so clean the print head only when necessary.
1. Make sure that the power is turned on.
2.
Press and hold RESUME button and release it when Alarm lamp flashes 2 times.
The printer starts cleaning the print head.
The cleaning will be complete when the ON lamp lights after flashing.
Do not perform any other operations until the printer completes the cleaning of the print head. This takes
about 30 seconds.
3.
Check the print head condition.
To check the print head condition, print the nozzle check pattern.
Note
If the problem is not resolved after cleaning the print head twice, clean the print head deeply.
65
Deep Print Head Cleaning
If print quality does not improve by the standard cleaning of the print head, clean the print head deeply.
Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean
the print head deeply only when necessary.
1. Make sure that the power is turned on.
2.
Press and hold RESUME button and release it when Alarm lamp flashes 3 times.
The printer starts cleaning the print head deeply.
The cleaning will be complete when the ON lamp lights after flashing.
Do not perform any other operations until the printer completes the deep cleaning of the print head. This
takes about 1 minute.
3.
Check the print head condition.
To check the print head condition, print the nozzle check pattern.
If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours.
If the problem is still not resolved,
replace the FINE cartridge with a new one.
If the problem is still not resolved after replacing the FINE cartridge, contact your nearest Canon service
center to request a repair.
66
Performing Maintenance Functions from Your Computer (macOS)
Opening Remote UI for Maintenance
Cleaning the Print Heads
Adjusting Print Head Position
Checking Ink Status from Your Computer
67
Opening Remote UI for Maintenance
You can perform maintenance of printer and change the settings from a Remote UI.
The following is the procedure to open a Remote UI.
1. Open System Preferences, and select Printers & Scanners
2.
Select your model from the printer list, and click Options & Supplies...
3.
Click Show Printer Webpage... in General tab
Remote UI starts.
Note
The password may have to be entered after Remote UI starts. In such a case, enter the password
and click OK. In case you do not know the password, click About password and cookies.
Related Topics
Cleaning the Print Heads
Adjusting Print Head Position
Checking Ink Status from Your Computer
Printing a Nozzle Check Pattern
Managing the Printer Power
Changing the Printer Operation Mode
Reducing the Printer Noise
68
Cleaning the Print Heads
The print head cleaning function allows you to clear up clogged print head nozzle. Perform print head
cleaning if printing is faint or a specific color fails to print, even though there is enough ink.
Cleaning
1.
Select Utilities from Remote UI
2.
Click Cleaning
Before running the cleaning, check the following items:
Check whether the printer is on and open the printer's cover.
Check the following items for each ink. Then, if necessary, perform Cleaning.
Is there ink remaining in the cartridge?
Did you push in the ink cartridge completely until you heard a clicking sound?
If the orange tape is there, has it been peeled off completely?
Any remaining tape will hinder ink output.
Did you install the ink cartridges in their correct positions?
3.
Execute cleaning
Make sure that the printer is on and then click Yes.
Print head cleaning starts.
4.
Complete cleaning
Next, the message for nozzle check pattern printing is displayed.
5.
Check the results
To check whether the print quality has improved, click Yes. To cancel the check process, click No.
If cleaning the head once does not resolve the print head problem, clean it once more.
Important
Cleaning consumes a small amount of ink.
Cleaning the print head frequently will rapidly deplete your printer's ink supply. Consequently, perform
cleaning only when necessary.
Deep cleaning
Deep cleaning is more thorough than cleaning. Perform deep cleaning when two Cleaning attempts do
not resolve the print head problem.
1. Select Utilities from Remote UI
2.
Click Deep cleaning
69
Before running the deep cleaning, check the following items:
Check whether the printer is on and open the printer's cover.
Check the following items for each ink. Then, if necessary, perform Deep cleaning.
Is there ink remaining in the cartridge?
Did you push in the ink cartridge completely until you heard a clicking sound?
If the orange tape is there, has it been peeled off completely?
Any remaining tape will hinder ink output.
Did you install the ink cartridges in their correct positions?
3.
Execute deep cleaning
Make sure that the printer is on and then click Yes.
Print head deep cleaning starts.
4.
Complete deep cleaning
Next, the message for nozzle check pattern printing is displayed.
5.
Check the results
To check whether the print quality has improved, click Yes. To cancel the check process, click No.
Important
Deep cleaning consumes a larger amount of ink than Cleaning.
Cleaning the print head frequently will rapidly deplete your printer's ink supply. Consequently, perform
cleaning only when necessary.
Note
If there is no sign of improvement after Deep cleaning, turn off the printer, wait 24 hours, and then
perform Deep cleaning again. If there is still no sign of improvement, see "Ink Is Not Coming Out."
Related Topic
Printing a Nozzle Check Pattern
70
Adjusting Print Head Position
Any error in the print head installation position can cause color and line shifts. Adjusting the print head
position improves print results.
Manual head alignment
1.
Select Utilities from Remote UI
2.
Click Manual head alignment
A message appears.
3.
Load paper in printer
In the rear tray, load 2 sheets of plain A4-sized or Letter-sized paper.
4.
Run head position adjustment
Check that the printer power is on, and then click Yes.
Head alignment starts. Proceed with the operations in accordance with the messages on the screen.
Important
Do not open the cover while printing is in progress; otherwise, printing will stop.
Note
You can print and check the current settings by clicking on Print the head alignment value.
71
Cleaning
Cleaning Exterior Surfaces
Cleaning Paper Feed Rollers
Cleaning Inside the Printer (Bottom Plate Cleaning)
72
Cleaning Paper Feed Rollers
If the paper feed rollers are dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the paper feed rollers.
You need to prepare: a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the
market
1.
Make sure that the power is turned on.
2.
Remove any paper from the rear tray.
3.
Clean the paper feed rollers without paper.
1.
Press and hold RESUME button and release it when Alarm lamp flashes 4 times.
The paper feed rollers will rotate as it is cleaned.
4.
Clean the paper feed rollers with paper.
1. Make sure that the paper feed rollers have stopped rotating, load a sheet of A4 or Letter-sized
plain paper or cleaning sheet available on the market on the rear tray.
2.
Pull out the paper output tray and the output tray extension.
3.
Press and hold RESUME button and release it when Alarm lamp flashes 4 times.
The printer starts cleaning. The cleaning will be complete when the paper is ejected.
If the problem is not resolved after cleaning the paper feed rollers on the rear tray, turn off the power, unplug
the power cord, then wipe the paper feed rollers (B) with a moistened cotton swab or the like while rotating
the white plastic part (A) manually. Repeat this at least twice. Do not touch the rollers with your fingers.
73
After cleaning the paper feed rollers, turn on the power, then clean the paper feed rollers again.
If the problem is not resolved after cleaning the paper feed rollers, contact your nearest Canon service
center to request a repair.
74
Cleaning Inside the Printer (Bottom Plate Cleaning)
Remove stains caused by ink from the inside of the printer. To prevent a printed paper from staining with
ink, we recommend performing cleaning regularly.
You need to prepare: a sheet of A4 or Letter-sized plain paper*
* Be sure to use a new piece of paper.
1.
Make sure that the power is turned on and remove any paper from the rear tray.
2.
Prepare paper.
1.
Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, then unfold the paper.
2.
Load only this sheet of paper on the rear tray with the open side facing you.
3. Pull out the paper output tray and the output tray extension.
3.
Press and hold RESUME button and release it when Alarm lamp flashes 5 times.
The paper cleans the inside of the printer as it feeds through the printer.
Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning
again.
Note
When performing Bottom Plate Cleaning again, be sure to use a new piece of paper.
If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be
stained. Wipe off any ink from the protrusions using a cotton swab or the like.
Important
Be sure to turn off the power and unplug the power cord before cleaning the printer.
75
76
Overview
Safety
Safety Precautions
Regulatory Information
WEEE (EU & EEA)
Handling Precautions
Canceling Print Jobs
Storing Printed Images
Legal Restrictions on Printing/Copying
Printer Handling Precautions
Transporting Your Printer
When Repairing, Lending, or Disposing of the Printer
Keeping Print Quality High
Main Components and Their Use
Main Components
Power Supply
Changing Settings
Changing Printer Settings from Your Computer (Windows)
Changing Printer Settings from Your Computer (macOS)
Changing Settings from Operation Panel
Specifications
77
Safety
Safety Precautions
Regulatory Information
WEEE (EU&EEA)
78
Safety Precautions
Choosing a location
Do not install the printer in a location that is unstable or subject to excessive vibration.
Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close
to a heating source.
To avoid the risk of fire or electric shocks, use the printer under the operating environment specified in
the Specifications.
Do not place the printer on a thick rug or carpet.
Do not place the printer with its back attached to the wall.
Power Supply
Ensure that the area around the power outlet is kept clear at all times so you can easily unplug the
power cord if necessary.
Never remove the plug by pulling on the cord.
Pulling the cord may damage the power cord, leading to possible fire or electrical shock.
Do not use an extension lead/cord.
Working Around the Printer
Never put your hands or fingers in the printer while it is printing.
When moving the printer, carry the printer at both ends. In case the printer weighs more than 14 kg, it
is recommended to have two people lifting the printer. Accidental dropping of the printer may cause
injury. For the printer's weight, refer to the Specifications.
Do not place any object on the printer. Especially do not place metal objects (paper clips, staples,
etc.) or containers of flammable solvents (alcohol, thinners, etc.) on top of the printer.
Do not transport or use the printer on a slant, vertically or upside-down, as the ink may leak and
damage the printer.
Print Heads/Ink Tanks/FINE Cartridges
Keep ink tanks out of the reach of children. In case ink is accidentally licked or swallowed, rinse out
mouth or give one or two glasses of water to drink. If irritation or discomfort occurs, obtain medical
advice immediately.
In case ink gets in contact with eyes, rinse with water immediately. In case ink gets in contact with
skin, wash with soap and water immediately. If irritation to eyes or skin persists, obtain medical advice
immediately.
Never touch the electrical contacts on a print head or FINE cartridges after printing.
The metal parts may be very hot and could cause burns.
Do not throw ink tanks and FINE cartridges into fire.
Do not attempt to disassemble or modify the print head, ink tanks, and FINE cartridges.
79
Regulatory Information
Users in the U.S.A.
FCC Notice (U.S.A. Only)
For 120V, 60Hz model
Model Number: K10464 (Contains FCC Approved WLAN Module K30365, FCC Approved Bluetooth
K30375)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules.
Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If
such changes or modifications should be made, you could be required to stop operation of the equipment.
FCC ID:AZDK30365, AZDK30375
Changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
The equipment complies with FCC radiation exposure limits for at uncontrolled equipment. This
equipment should be installed and operated with minimum distance at least 20cm between the radiator
and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or
operated with any other antenna or transmitter.
Canon U.S.A., Inc.
One Canon Park
Melville, New York 11747
1-800-652-2666
80
About Radio Waves
Do not use this product near medical equipment or electronic equipment. Radio wave interference can
affect the operation or performance of the equipment.
Users in Canada
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions:
(1) this device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment and
meets RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment should be installed and
operated keeping the radiator at least 20cm or more away from person's body (excluding extremities:
hands, wrists, feet and ankles).
Pour les usagers résidant au Canada
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts
de licence. L'exploitation est autorisée aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
Cet équipement est conforme aux limites d'exposition aux rayonnements énoncées pour un
environnement non contrôlé et respecte les règles d'exposition aux fréquences radioélectriques (RF)
CNR-102 de l'IC. Cet équipement doit être installé et utilisé en gardant une distance de 20 cm ou plus
entre le dispositif rayonnant et le corps (à l'exception des extrémités : mains, poignets, pieds et chevilles).
Environmental Information
Reducing your environmental impact
Power Consumption and Operational Modes
The amount of electricity a device consumes depends on the way the device is used. This product is
designed and set in a way to allow you to reduce the power consumption. After the last print it switches
to Ready Mode. In this mode it can print again immediately if required. If the product is not used for a
time, the device switches to its Sleep Mode. The devices consume less power (Watt) in these modes.
Energy Star
®
The Energy Star
®
programme is a voluntary scheme to promote the development and purchase of
energy efficient models, which help to minimise environmental impact.
Products which meet the stringent requirements of the Energy Star
®
programme for both environmental
benefits and the amount of energy consumption will carry the Energy Star
®
logo accordingly.
81
Paper types
This product can be used to print on both recycled and virgin paper (certified to an environmental
stewardship scheme), which complies with EN12281 or a similar quality standard. In addition it can
support printing on media down to a weight of 64g/m
2
, lighter paper means less resources used and a
lower environmental footprint for your printing needs.
82
WEEE (EU&EEA)
Only for European Union and EEA (Norway, Iceland and Liechtenstein)
This symbol indicates that this product is not to be disposed of with your household waste, according to
the WEEE Directive (2012/19/EU) and national legislation. This product should be handed over to a
designated collection point, e.g., on an authorized one-for-one basis when you buy a new similar product
or to an authorized collection site for recycling waste electrical and electronic equipment (EEE). Improper
handling of this type of waste could have a possible negative impact on the environment and human
health due to potentially hazardous substances that are generally associated with EEE. At the same time,
your cooperation in the correct disposal of this product will contribute to the effective usage of natural
resources. For more information about where you can drop off your waste equipment for recycling, please
contact your local city office, waste authority, approved WEEE scheme or your household waste disposal
service. For more information regarding return and recycling of WEEE products, please visit www.canon-
europe.com/weee.
Nur für Europäische Union und EWR (Norwegen, Island und Liechtenstein)
Dieses Symbol weist darauf hin, dass dieses Produkt gemäß der EU-Richtlinie über Elektro- und
Elektronik-Altgeräte (2012/19/EU) und nationalen Gesetzen nicht über den Hausmüll entsorgt werden
darf. Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden. Dies kann z.
B. durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch Abgabe bei einer autorisierten
Sammelstelle für die Wiederaufbereitung von Elektro- und Elektronik-Altgeräten geschehen. Der
unsachgemäße Umgang mit Altgeräten kann aufgrund potentiell gefährlicher Stoffe, die generell mit
Elektro- und Elektronik-Altgeräten in Verbindung stehen, negative Auswirkungen auf die Umwelt und die
menschliche Gesundheit haben. Durch die umweltgerechte Entsorgung dieses Produkts tragen Sie
außerdem zu einer effektiven Nutzung natürlicher Ressourcen bei. Informationen zu Sammelstellen für
Altgeräte erhalten Sie bei Ihrer Stadtverwaltung, dem öffentlich-rechtlichen Entsorgungsträger, einer
autorisierten Stelle für die Entsorgung von Elektro- und Elektronik-Altgeräten oder Ihrem örtlichen
Entsorgungsunternehmen. Weitere Informationen zur Rückgabe und Entsorgung von Elektro- und
Elektronik-Altgeräten finden Sie unter www.canon-europe.com/weee.
Union Européenne, Norvège, Islande et Liechtenstein uniquement.
Ce symbole indique que ce produit ne doit pas être jeté avec les ordures ménagères, conformément à la
directive DEEE (2012/19/UE) et à la réglementation de votre pays. Ce produit doit être confié au
distributeur à chaque fois que vous achetez un produit neuf similaire, ou à un point de collecte mis en
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place par les collectivités locales pour le recyclage des Déchets des Équipements Électriques et
Électroniques (DEEE). Le traitement inapproprié de ce type de déchet risque d'avoir des répercussions
sur l'environnement et la santé humaine, du fait de la présence de substances potentiellement
dangereuses généralement associées aux équipements électriques et électroniques. Parallèlement, votre
entière coopération dans le cadre de la mise au rebut correcte de ce produit favorisera une meilleure
utilisation des ressources naturelles. Pour plus d'informations sur les points de collecte des équipements
à recycler, contactez vos services municipaux, les autorités locales compétentes, le plan DEEE approuvé
ou le service d'enlèvement des ordures ménagères. Pour plus d'informations sur le retour et le recyclage
des produits DEEE, consultez le site: www.canon-europe.com/weee.
Uitsluitend bestemd voor de Europese Unie en EER (Noorwegen, IJsland en
Liechtenstein)
Dit symbool geeft aan dat dit product in overeenstemming met de AEEA-richtlijn (2012/19/EU) en de
nationale wetgeving niet mag worden afgevoerd met het huishoudelijk afval. Dit product moet worden
ingeleverd bij een aangewezen, geautoriseerd inzamelpunt, bijvoorbeeld wanneer u een nieuw
gelijksoortig product aanschaft, of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en
elektronische apparatuur (EEA). Een onjuiste afvoer van dit type afval kan leiden tot negatieve effecten op
het milieu en de volksgezondheid als gevolg van potentieel gevaarlijke stoffen die veel voorkomen in
elektrische en elektronische apparatuur (EEA). Bovendien werkt u door een juiste afvoer van dit product
mee aan het effectieve gebruik van natuurlijke hulpbronnen. Voor meer informatie over waar u uw
afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw
woonplaats, de reinigingsdienst, of het afvalverwerkingsbedrijf. U kunt ook het schema voor de afvoer van
afgedankte elektrische en elektronische apparatuur (AEEA) raadplegen. Ga voor meer informatie over het
inzamelen en recyclen van afgedankte elektrische en elektronische apparatuur naar www.canon-
europe.com/weee.
Sólo para la Unión Europea y el Área Económica Europea (Noruega,
Islandia y Liechtenstein)
Este símbolo indica que este producto no debe desecharse con los desperdicios domésticos, de acuerdo
con la directiva RAEE (2012/19/UE) y con la legislación nacional. Este producto debe entregarse en uno
de los puntos de recogida designados, como por ejemplo, entregándolo en el lugar de venta al comprar
un producto similar o depositándolo en un lugar de recogida autorizado para el reciclado de residuos de
aparatos eléctricos y electrónicos (RAEE). La manipulación inapropiada de este tipo de desechos podría
tener un impacto negativo en el entorno y la salud humana, debido a las sustancias potencialmente
peligrosas que normalmente están asociadas con los RAEE. Al mismo tiempo, su cooperación a la hora
de desechar correctamente este producto contribuirá a la utilización eficazde los recursos naturales. Para
más información sobre cómo puede eliminar el equipo para su reciclado, póngase en contacto con las
autoridades locales, con las autoridades encargadas de los desechos, con un sistema de gestión RAEE
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autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la
devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee.
Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega,
Islàndia i Liechtenstein)
Aquest símbol indica que aquest producte no s’ha de llençar a les escombraries de la llar, d’acord amb la
Directiva RAEE (2012/19/UE) i la legislació nacional. Aquest producte s’hauria de lliurar en un dels punts
de recollida designats, com per exemple, intercanviant-lo un per un en comprar un producte similar o
lliurant-lo en un lloc de recollida autoritzat per al reciclatge de residus d’aparells elèctrics i electrònics
(AEE). La manipulació inadequada d’aquest tipus de residus podria tenir un impacte negatiu en l’entorn i
en la salut humana, a causa de les substàncies potencialment perilloses que normalment estan
associades als AEE. Així mateix, la vostra cooperació a l’hora de llençar correctament aquest producte
contribuirà a la utilització efectiva dels recursos naturals. Per a més informació sobre els punts on podeu
lliurar aquest producte per procedir al seu reciclatge, adreceu-vos a la vostra oficina municipal, a les
autoritats encarregades dels residus, al pla de residus homologat per la RAEE o al servei de recollida de
deixalles domèstiques de la vostra localitat. Per a més informació sobre la devolució i el reciclatge de
productes RAEE, visiteu www.canon-europe.com/weee.
Solo per Unione Europea e SEE (Norvegia, Islanda e Liechtenstein)
Questo simbolo indica che il prodotto deve essere oggetto di raccolta separata in conformità alla Direttiva
RAEE (2012/19/UE) e alla normativa locale vigente. Il prodotto deve essere smaltito presso un centro di
raccolta differenziata, un distributore autorizzato che applichi il principio dell'"uno contro uno", ovvero del
ritiro della vecchia apparecchiatura elettrica al momento dell'acquisto di una nuova, o un impianto
autorizzato al riciclaggio dei rifiuti di apparecchiature elettriche ed elettroniche. La gestione impropria di
questo tipo di rifiuti può avere un impatto negativo sull'ambiente e sulla salute umana causato dalle
sostanze potenzialmente pericolose che potrebbero essere contenute nelle apparecchiature elettriche ed
elettroniche. Un corretto smaltimento di tali prodotti contribuirà inoltre a un uso efficace delle risorse
naturali ed eviterà di incorrere nelle sanzioni amministrative di cui all'art. 255 e successivi del Decreto
Legislativo n. 152/06. Per ulteriori informazioni sullo smaltimento e il recupero dei Rifiuti di
Apparecchiature Elettriche ed Elettroniche, consultare la Direttiva RAEE, rivolgersi alle autorità
competenti, oppure visitare il sito www.canon-europe.com/weee.
Apenas para a União Europeia e AEE (Noruega, Islândia e Liechtenstein)
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Este símbolo indica que o produto não deve ser colocado no lixo doméstico, de acordo com a Directiva
REEE (2012/19/UE) e a legislação nacional. Este produto deverá ser colocado num ponto de recolha
designado, por exemplo, num local próprio autorizado quando adquirir um produto semelhante novo ou
num local de recolha autorizado para reciclar resíduos de equipamentos eléctricos e electrónicos (EEE).
O tratamento inadequado deste tipo de resíduo poderá causar um impacto negativo no ambiente e na
saúde humana devido às substâncias potencialmente perigosas normalmente associadas aos
equipamentos eléctricos e electrónicos. Simultaneamente, a sua cooperação no tratamento correcto
deste produto contribuirá para a utilização eficaz dos recursos naturais. Para mais informações sobre os
locais onde o equipamento poderá ser reciclado, contacte os serviços locais, a autoridade responsável
pelos resíduos, o esquema REEE aprovado ou o serviço de tratamento de lixo doméstico. Para mais
informações sobre a devolução e reciclagem de produtos REEE, vá a www.canon-europe.com/weee.
Gælder kun i Europæiske Union og EØS (Norge, Island og Liechtenstein)
Dette symbol angiver, at det pågældende produkt ikke må bortskaffes sammen med dagrenovation jf.
direktivet om affald af elektrisk og elektronisk udstyr (WEEE) (2012/19/EU) og gældende national
lovgivning. Det pågældende produkt skal afleveres på et nærmere specificeret indsamlingssted, f.eks. i
overensstemmelse med en godkendt én-til-én-procedure, når du indkøber et nyt tilsvarende produkt, eller
produktet skal afleveres på et godkendt indsamlingssted for elektronikaffald. Forkert håndtering af denne
type affald kan medføre negative konsekvenser for miljøet og menneskers helbred på grund af de
potentielt sundhedsskadelige stoffer, der generelt kan forefindes i elektrisk og elektronisk udstyr. Når du
foretager korrekt bortskaffelse af det pågældende produkt, bidrager du til effektiv brug af
naturressourcerne. Yderligere oplysninger om, hvor du kan bortskaffe dit elektronikaffald med henblik på
genanvendelse, får du hos de kommunale renovationsmyndigheder. Yderligere oplysninger om
returnering og genanvendelse af affald af elektrisk og elektronisk udstyr får du ved at besøge www.canon-
europe.com/weee.
Μόνο για την Ευρωπαϊκή Ένωση και τον ΕΟΧ (Νορβηγία, Ισλανδία και
Λιχτενστάιν)
Αυτό το σύμβολο υποδηλώνει ότι αυτό το προϊόν δεν πρέπει να απορρίπτεται μαζί με τα οικιακά
απορρίμματα, σύμφωνα με την Οδηγία σχετικά με τα Απόβλητα Ηλεκτρικού και Ηλεκτρονικού Εξοπλισμού
(ΑΗΗΕ) (2012/19/ΕΕ) και την εθνική σας νομοθεσία. Αυτό το προϊόν πρέπει να παραδίδεται σε
καθορισμένο σημείο συλλογής, π.χ. σε μια εξουσιοδοτημένη βάση ανταλλαγής όταν αγοράζετε ένα νέο
παρόμοιο προϊόν ή σε μια εξουσιοδοτημένη θέση συλλογής για την ανακύκλωση των αποβλήτων
Ηλεκτρικού και Ηλεκτρονικού Εξοπλισμού (ΗΗΕ). Ο ακατάλληλος χειρισμός αυτού του τύπου αποβλήτων
μπορεί να έχει αρνητικό αντίκτυπο στο περιβάλλον και την υγεία του ανθρώπου, λόγω δυνητικώς
επικίνδυνων ουσιών που γενικά συνδέονται με τον ΗΗΕ. Ταυτόχρονα, η συνεργασία σας όσον αφορά τη
σωστή απόρριψη αυτού του προϊόντος θα συμβάλει στην αποτελεσματική χρήση των φυσικών πόρων.
Για περισσότερες πληροφορίες σχετικά με τα σημεία όπου μπορείτε να απορρίψετε τον εξοπλισμό σας για
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ανακύκλωση, επικοινωνήστε με το τοπικό γραφείο της πόλης σας, την υπηρεσία απορριμμάτων, το
εγκεκριμένο σχήμα ΑΗΗΕ ή την υπηρεσία απόρριψης οικιακών αποβλήτων. Για περισσότερες
πληροφορίες σχετικά με την επιστροφή και την ανακύκλωση των προϊόντων ΑΗΗΕ, επισκεφθείτε την
τοποθεσία www.canon-europe.com/weee.
Gjelder kun den europeiske union og EØS (Norge, Island og Liechtenstein)
Dette symbolet indikerer at dette produktet ikke skal kastes sammen med husholdningsavfall, i henhold til
WEEE-direktiv (2012/19/EU) og nasjonal lov. Produktet må leveres til et dertil egnet innsamlingspunkt, det
vil si på en autorisert en-til-en-basis når du kjøper et nytt lignende produkt, eller til et autorisert
innsamlingssted for resirkulering av avfall fra elektrisk og elektronisk utstyr (EE-utstyr). Feil håndtering av
denne typen avfall kan være miljø- og helseskadelig på grunn av potensielt skadelige stoffer som ofte
brukes i EE-utstyr. Samtidig bidrar din innsats for korrekt avhending av produktet til effektiv bruk av
naturressurser. Du kan få mer informasjon om hvor du kan avhende utrangert utstyr til resirkulering ved å
kontakte lokale myndigheter, et godkjent WEEE-program eller husholdningens renovasjonsselskap. Du
finner mer informasjon om retur og resirkulering av WEEE-produkter på www.canon-europe.com/weee.
Vain Euroopan unionin sekä ETA:n (Norja, Islanti ja Liechtenstein) alueelle.
Tämä tunnus osoittaa, että sähkö- ja elektroniikkalaiteromua koskeva direktiivi (SER-direktiivi,
2012/19/EU) sekä kansallinen lainsäädäntö kieltävät tuotteen hävittämisen talousjätteen mukana. Tuote
on vietävä asianmukaiseen keräyspisteeseen, esimerkiksi kodinkoneliikkeeseen uutta vastaavaa tuotetta
ostettaessa tai viralliseen sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Sähkö- ja
elektroniikkalaiteromun virheellinen käsittely voi vahingoittaa ympäristöä ja ihmisten terveyttä, koska
laitteet saattavat sisältää ympäristölle ja terveydelle haitallisia aineita. Lisäksi tuotteen asianmukainen
hävittäminen säästää luonnonvaroja. Lisätietoja sähkö- ja elektroniikkalaiteromun keräyspisteistä saat
kaupunkien ja kuntien tiedotuksesta, jätehuoltoviranomaisilta, sähkö- ja elektroniikkalaiteromun
kierrätysjärjestelmän ylläpitäjältä ja jätehuoltoyhtiöltä. Lisätietoja sähkö- ja elektroniikkalaiteromun
keräyksestä ja kierrätyksestä on osoitteessa www.canon-europe.com/weee.
Endast för Europeiska unionen och EES (Norge, Island och Liechtenstein)
Den här symbolen visar att produkten enligt WEEE-direktivet (2012/19/EU) och nationell lagstiftning inte
får sorteras och slängas som hushållsavfall. Den här produkten ska lämnas in på en därför avsedd
insamlingsplats, t.ex. på en återvinningsstation auktoriserad att hantera elektrisk och elektronisk
utrustning (EE-utrustning) eller hos handlare som är auktoriserade att byta in varor då nya, motsvarande
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köps (en mot en). Olämplig hantering av avfall av den här typen kan ha en negativ inverkan på miljön och
människors hälsa på grund av de potentiellt farliga ämnen som kan återfinnas i elektrisk och elektronisk
utrustning. Din medverkan till en korrekt avfallshantering av den här produkten bidrar dessutom till en
effektiv användning av naturresurserna. Kontakta ditt lokala kommunkontor, berörd myndighet, företag för
avfallshantering eller ta del av en godkänd WEEE-organisation om du vill ha mer information om var du
kan lämna den kasserade produkten för återvinning. För mer information om inlämning och återvinning av
WEEE-produkter, se www.canon-europe.com/weee.
Pouze Evropská unie a EHP (Norsko, Island a Lichtenštejnsko)
Tento symbol znamená, že podle směrnice o OEEZ (2012/19/EU) a podle vnitrostátních právních
předpisů nemá být tento výrobek likvidován s odpadem z domácností. Tento výrobek má být vrácen do
sběrného místa, např. v rámci autorizovaného systému odběru jednoho výrobku za jeden nově prodaný
podobný výrobek nebo v autorizovaném sběrném místě pro recyklaci odpadních elektrických a
elektronických zařízení (OEEZ). Nevhodné nakládání s tímto druhem odpadu by mohlo mít negativní
dopad na životní prostředí a lidské zdraví, protože elektrická a elektronická zařízení zpravidla obsahují
potenciálně nebezpečné látky. Vaše spolupráce na správné likvidaci tohoto výrobku současně napomůže
efektivnímu využívání přírodních zdrojů. Další informace o místech sběru vašeho odpadního zařízení
k recyklaci vám sdělí místní úřad vaší obce, správní orgán vykonávající dozor nad likvidací odpadu,
sběrny OEEZ nebo služba pro odvoz komunálního odpadu. Další informace týkající se vracení a
recyklace OEEZ naleznete na adrese www.canon-europe.com/weee.
Csak az Európai Unió és az EGT (Norvégia, Izland és Liechtenstein)
országaiban
Ez a szimbólum azt jelzi, hogy a helyi törvények és a WEEE-irányelv (2012/19/EU) szerint a termék nem
kezelhető háztartási hulladékként. A terméket a kijelölt nyilvános gyűjtőpontokon kell leadni, például
hasonló cserekészülék vásárlásakor, illetve bármelyik, elektromos és elektronikai berendezésekből
származó hulladék (WEEE) átvételére feljogosított gyűjtőponton. Az ilyen jellegű hulladékok a nem
megfelelő kezelés esetén a bennük található veszélyes anyagok révén ártalmasak lehetnek a környezetre
és az emberek egészségére. Továbbá, a termékből származó hulladék megfelelő kezelésével
hozzájárulhat a természetes nyersanyagok hatékonyabb hasznosításához. A berendezésekből származó,
újrahasznosítható hulladékok elhelyezésére vonatkozó további tudnivalókért forduljon a helyi
önkormányzathoz, a közterület-fenntartó vállalathoz, a háztartási hulladék begyűjtését végző vállalathoz,
illetve a hivatalos WEEE-képviselethez. További tudnivalókat a WEEE-termékek visszajuttatásáról és
újrahasznosításáról a www.canon-europe.com/weee.
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Tylko dla krajów Unii Europejskiej oraz EOG (Norwegia, Islandia i
Liechtenstein)
Ten symbol oznacza, że zgodnie z dyrektywą WEEE dotyczącą zużytego sprzętu elektrycznego i
elektronicznego (2012/19/UE) oraz przepisami lokalnymi nie należy wyrzucać tego produktu razem z
odpadami gospodarstwa domowego. Produkt należy przekazać do wyznaczonego punktu gromadzenia
odpadów, np. firmie, od której kupowany jest nowy, podobny produkt lub do autoryzowanego punktu
gromadzenia zużytego sprzętu elektrycznego i elektronicznego w celu poddania go recyklingowi.
Usuwanie tego typu odpadów w nieodpowiedni sposób może mieć negatywny wpływ na otoczenie i
zdrowie innych osób ze względu na niebezpieczne substancje stosowane w takim sprzęcie. Jednocześnie
pozbycie się zużytego sprzętu w zalecany sposób przyczynia się do właściwego wykorzystania zasobów
naturalnych. Aby uzyskać więcej informacji na temat punktów, do których można dostarczyć sprzęt do
recyklingu, prosimy skontaktować się z lokalnym urzędem miasta, zakładem utylizacji odpadów,
skorzystać z instrukcji zatwierdzonej dyrektywą WEEE lub skontaktować się z przedsiębiorstwem
zajmującym się wywozem odpadów domowych. Więcej informacji o zwracaniu i recyklingu zużytego
sprzętu elektrycznego i elektronicznego znajduje się w witrynie www.canon-europe.com/weee.
Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko)
Tento symbol znamená, že podľa Smernice 2012/19/EÚ o odpade z elektrických a elektronických
zariadení (OEEZ) a podľa platnej legislatívy Slovenskej republiky sa tento produkt nesmie likvidovať spolu
s komunálnym odpadom. Produkt je potrebné odovzdať do určenej zberne, napr. prostredníctvom výmeny
za kúpu nového podobného produktu, alebo na autorizované zberné miesto, ktoré spracúva odpad z
elektrických a elektronických zariadení (EEZ). Nesprávna manipulácia s takýmto typom odpadu môže mať
negatívny vplyv na životné prostredie a ľudské zdravie, pretože elektrické a elektronické zariadenia
obsahujú potenciálne nebezpečné látky. Spoluprácou na správnej likvidácii produktu prispejete
k účinnému využívaniu prírodných zdrojov. Ďalšie informácie o mieste recyklácie opotrebovaných
zariadení získate od miestneho úradu, úradu životného prostredia, zo schváleného plánu OEEZ alebo od
spoločnosti, ktorá zaisťuje likvidáciu komunálneho odpadu. Viac informácií nájdete aj na webovej stránke:
www.canon-europe.com/weee.
Üksnes Euroopa Liit ja EMP (Norra, Island ja Liechtenstein)
See sümbol näitab, et antud toodet ei tohi vastavalt elektri- ja elektroonikaseadmete jäätmeid käsitlevale
direktiivile (2012/19/EL) ning teie riigis kehtivatele õigusaktidele utiliseerida koos olmejäätmetega. Antud
toode tuleb anda selleks määratud kogumispunkti, nt müügipunkt, mis on volitatud üks ühe vastu
vahetama, kui ostate uue sarnase toote, või elektri- ja elektroonikaseadmete jäätmete ümbertöötlemiseks
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mõeldud kogumispunkti. Täiendava teabe saamiseks elektri- ja elektroonikaseadmetest tekkinud jäätmete
tagastamise ja ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase
valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet
leitate ka Interneti-leheküljelt www.canon-europe.com/weee.
Tikai Eiropas Savienībai un EEZ (Norvēģijai, Islandei un Lihtenšteinai)
Šis simbols norāda, ka atbilstoši ES Direktīvai (2012/19/ES) par elektrisko un elektronisko iekārtu
atkritumiem (EEIA) un vietējiem tiesību aktiem no šī izstrādājuma nedrīkst atbrīvoties, izmetot to kopā ar
sadzīves atkritumiem. Šis izstrādājums ir jānodod piemērotā savākšanas vietā, piemēram, apstiprinātā
veikalā, kur iegādājaties līdzīgu jaunu produktu un atstājat veco, vai apstiprinātā vietā izlietotu elektrisko
un elektronisko iekārtu pārstrādei. Nepareiza šāda veida atkritumu apsaimniekošana var apdraudēt vidi
un cilvēka veselību tādu iespējami bīstamu vielu dēļ, kas parasti ir elektriskajās un elektroniskajās
iekārtās. Turklāt jūsu atbalsts pareizā šāda veida atkritumu apsaimniekošanā sekmēs efektīvu dabas
resursu izmantošanu. Lai saņemtu pilnīgāku informāciju par vietām, kur izlietoto iekārtu var nodot
pārstrādei, sazinieties ar vietējo pašvaldību, atkritumu savākšanas atbildīgo dienestu, pilnvarotu EEIA
struktūru vai sadzīves atkritumu apsaimniekošanas iestādi. Lai saņemtu plašāku informāciju par elektrisko
un elektronisko iekārtu nodošanu pārstrādei, apmeklējiet tīmekļa vietni www.canon-europe.com/weee.
Tik Europos Sąjungai ir EEE (Norvegijai, Islandijai ir Lichtenšteinui)
Šis ženklas reiškia, kad gaminio negalima išmesti su buitinėmis atliekomis, kaip yra nustatyta Direktyvoje
(2012/19/ES) ir nacionaliniuose teisė aktuose dėl EEĮ atliekų tvarkymo. Šį gaminį reikia atiduoti į tam
skirtą surinkimo punktą, pvz., pagal patvirtintą keitimo sistemą, kai perkamas panašus gaminys, arba į
elektros ir elektroninės įrangos (EEĮ) atliekų perdirbimo punktą. Netinkamas tokios rūšies atliekų
tvarkymas dėl elektros ir elektroninėje įrangoje esančių pavojingų medžiagų gali pakenkti aplinkai ir
žmonių sveikatai. Padėdami užtikrinti tinkamą šio gaminio šalinimo tvarką, kartu prisidėsite prie
veiksmingo gamtos išteklių naudojimo. Jei reikia daugiau informacijos, kaip šalinti tokias atliekas, kad jos
būtų toliau perdirbamos, kreipkitės į savo miesto valdžios institucijas, atliekų tvarkymo organizacijas,
patvirtintų EEĮ atliekų sistemų arba jūsų buitinių atliekų tvarkymo įstaigų atstovus. Išsamesnės
informacijos apie EEĮ atliekų grąžinimo ir perdirbimo tvarką galite rasti apsilankę tinklalapyje www.canon-
europe.com/weee.
Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn)
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Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo ne
smete odvreči v gospodinjske odpadke. Ta izdelek morate odložiti na ustrezno zbiralno mesto, na primer
pri pooblaščenem prodajalcu, ko kupite podoben nov izdelek ali na zbiralno mesto za recikliranje
električne in elektronske opreme. Neprimerno ravnanje s takšnimi odpadki lahko negativno vpliva na
okolje in človekovo zdravje zaradi nevarnih snovi, ki so povezane z električno in elektronsko opremo. S
pravilno odstranitvijo izdelka hkrati prispevate tudi k učinkoviti porabi naravnih virov. Če želite več
informacij o tem, kje lahko odložite odpadno opremo za recikliranje, pokličite občinski urad, komunalno
podjetje ali službo, ki skrbi za odstranjevanje odpadkov, ali si oglejte načrt OEEO. Če želite več informacij
o vračanju in recikliranju izdelkov v skladu z direktivo OEEO, obiščite www.canon-europe.com/weee.
Само за Европейския съюз и ЕИП (Норвегия, Исландия и Лихтенщайн)
Този символ показва, че този продукт не трябва да се изхвърля заедно с битовите отпадъци,
съгласно Директивата за ИУЕЕО (2012/19/ЕC) и Вашето национално законодателство. Този
продукт трябва да бъде предаден в предназначен за целта пункт за събиране, например на база
размяна, когато купувате нов подобен продукт, или в одобрен събирателен пункт за рециклиране
на излязло от употреба електрическо и електронно оборудване (ИУЕЕО). Неправилното третиране
на този тип отпадъци може да доведе до евентуални отрицателни последствия за околната среда
и човешкото здраве поради потенциално опасните вещества, които обикновено са свързани с ЕЕО.
В същото време Вашето съдействие за правилното изхвърляне на този продукт ще допринесе за
ефективното използване на природните ресурси. Повече информация относно местата, където
може да предавате излязло от употреба оборудване за рециклиране, може да получите от
местните власти, от органа, отговорен за отпадъците и от одобрена система за излязло от
употреба ЕЕО или от Вашата местна служба за битови отпадъци. За повече информация относно
връщането и рециклирането на продукти от излязло от употреба ЕЕО посетете www.canon-
europe.com/weee.
Doar pentru Uniunea Europeană şi EEA (Norvegia, Islanda şi Liechtenstein)
Acest simbol indică faptul că acest produs nu trebuie aruncat o dată cu reziduurile menajere, în
conformitate cu Directiva DEEE (Directiva privind deşeurile de echipamente electrice şi electronice)
(2012/19/UE) şi legile naţionale. Acest produs trebuie transportat la un punct de colectare special, de
exemplu un centru care preia produsele vechi atunci când achiziţionaţi un produs nou similar, sau la un
punct de colectare autorizat pentru reciclarea deşeurilor provenite de la echipamentele electrice şi
electronice (EEE). Mânuirea necorespunzătoare a acestor tipuri de deşeuri poate avea un impact negativ
asupra mediului înconjurător şi sănătăţii indivizilor, din cauza substanţelor potenţial nocive care sunt în
general asociate cu EEE. În acelaşi timp, cooperarea dvs. la reciclarea corectă a acestui produs va
contribui la utilizarea efectivă a resurselor naturale. Pentru mai multe informaţii privind locurile de reciclare
a deşeurilor provenite de la echipamente, contactaţi biroul primăriei locale, autoritatea responsabilă cu
colectarea deşeurilor, schema DEEE aprobată sau serviciul de colectare a deşeurilor menajere. Pentru
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mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/
weee.
Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn)
Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi
(2012/19/EC) i vašem nacionalnom zakonu. Ovaj proizvod je potrebno predati na posebno mjesto za
sakupljanje otpada, npr. na ovlašteno mjesto gdje možete zamijeniti staro za novo ukoliko kupujete novi
sličan proizvod ili na ovlašteno mjesto za sakupljanje rabljene električne i elektroničke opreme (EEE) za
recikliranje. Nepropisno rukovanje ovom vrstom otpada može imati negativan učinak na okolinu i zdravlje
ljudi zbog supstanci koje su potencijalno opasne za zdravlje, a općenito se povezuju s EEE. Istovremeno,
vaša će suradnja kroz propisno odlaganje ovog proizvoda doprinijeti efektivnoj uporabi prirodnih resursa.
Za više informacija o tome gdje možete odložiti svoj otpad za recikliranje obratite se vašem lokalnom
gradskom uredu, komunalnoj službi, odobrenom WEEE programu ili službi za odlaganje kućnog otpada.
Ostale informacije o vraćanju i recikliranju WEEE proizvoda potražite na www.canon-europe.com/weee.
Korisnici u Srbiji
Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom, u skladu sa
WEEE Direktivom (2012/19/EU) i nacionalnim zakonima. Ovaj proizvod treba predati određenom centru
za prikupljanje, npr. na osnovi "jedan-za-jedan" kada kupujete sličan novi proizvod, ili ovlašćenom centru
za prikupljanje za reciklažu istrošene električne i elektronske opreme (EEE). Nepravilno rukovanje ovom
vrstom otpada može da ima moguće negativne posledice po životnu sredinu i ljudsko zdravlje usled
potencijalno opasnih materijala koji se uglavnom vezuju za EEE. U isto vreme, vaša saradnja na
ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa. Za više
informacija o tome gde možete da predate vašu staru opremu radi recikliranje, vas molimo, da
kontaktirate lokalne gradske vlasti, komunalne službe, odobreni plan reciklaže ili Gradsku čistoću. Za više
informacija o vraćanju i recikliranju WEEE proizvoda, posetite stranicu www.canon-europe.com/weee.
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Handling Precautions
Canceling Print Jobs
Storing Printed Images
Legal Restrictions on Printing/Copying
Printer Handling Precautions
Transporting Your Printer
When Repairing, Lending, or Disposing of the Printer
Keeping Print Quality High
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Legal Restrictions on Printing/Copying
Printing or modifying printed copies of the following may be punishable under law.
This list is non-exhaustive. When in doubt, check with a local legal representative.
Paper money
Money orders
Certificates of deposit
Postage stamps (canceled or uncanceled)
Identification badges or insignia
Selective service or draft papers
Checks or drafts issued by governmental agencies
Motor vehicle licenses and certificates of title
Traveler's checks
Food stamps
Passports
Immigration papers
Internal revenue stamps (canceled or uncanceled)
Bonds or other certificates of indebtedness
Stock certificates
Copyrighted works or works of art, without the owner's consent
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Printer Handling Precautions
Do not place any object on the printer!
Do not place any object on the printer. It may fall into the rear tray and cause the printer to malfunction.
Also, place the printer where objects will not fall on it.
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Transporting Your Printer
When relocating the printer, make sure of the following.
Important
With the FINE cartridge left installed in the printer, press the ON/Stop button to turn off the power. This
allows the printer to automatically cap the print head, thus preventing it from drying.
Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient
protective material to ensure safe transport.
When a shipping agent is handling transport of the printer, have its box marked "THIS SIDE UP" to
keep the printer with its bottom facing down. Mark also with "FRAGILE" or "HANDLE WITH CARE".
After packing, do not tilt the box containing the printer or turn it on its side or upside down. Doing so
may cause the ink to leak during transport and cause damage to the printer.
1.
Turn the printer off.
2.
Confirm that the ON lamp is off and unplugging the power cord.
Important
Do not unplug the printer while the ON lamp is lit or flashing, as it may cause malfunction or
damage to the printer, making the printer unable to print.
3.
Retract the paper output tray and the output tray extension, then close the paper support.
4.
Unplug the printer cable from the computer and from the printer, then unplug the power
cord from the printer.
5. Use adhesive tape to secure all the covers on the printer to keep them from opening during
transportation. Then pack the printer in the plastic bag.
6. Attach the protective material to the printer when packing the printer in the box.
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When Repairing, Lending, or Disposing of the Printer
If you have entered personal data, passwords and/or other security settings on the printer, such information
may be stored in the printer.
When sending the printer for repair, lending or transferring the printer to another person, or disposing of the
printer, please be sure to follow the steps below in order to delete such information and prevent third parties
from accessing it.
1. Press and hold RESUME button and release it when Alarm lamp flashes 13 times.
All the printer settings are initialized. The administrator password specified by Remote UI reverts to the
default setting.
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Keeping Print Quality High
The key to printing with the optimal printing quality is to prevent the print head from drying or clogging.
Always observe the following rules for optimal printing quality.
Note
Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paint-
stick, or bleed if water or sweat comes in contact with the printed area.
Never unplug the power cord until the power is turned off!
If you press the ON/Stop button to turn off the power, the printer caps the print head (nozzles)
automatically to prevent from drying. If you unplug the power cord from the wall outlet before the ON lamp
is turned off, the print head will not be capped properly and this will cause drying or clogging.
When Unplugging the Printer, make sure that the ON lamp is not lit.
Print periodically!
Just as the tip of a felt pen becomes dry and unusable if it has not been used for a long time, even if it is
capped, the print head too, may become dried or clogged if the printer has not been used for a long time.
We recommend you to use the printer at least once a month.
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Main Components and Their Use
Main Components
Power Supply
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Main Components
Front View
Rear View
Inside View
Operation Panel
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Front View
(1) Smartphone Copy Grid
Use to place an original for smartphone copy.
(2) operation panel
Use to change the settings of the printer or to operate it.
Operation Panel
(3) paper support
Open to load paper on the rear tray.
(4) paper guides
Align with the left side of the paper stack.
(5) rear tray
Load paper here. Two or more sheets of the same size and type of paper can be loaded at the same
time, and fed automatically one sheet at a time.
Loading Plain Paper / Photo Paper
(6) cover
Open to replace the FINE cartridge or remove jammed paper inside the printer.
(7) paper output tray
Printed paper is ejected. Pull out it before printing.
(8) output tray extension
Extend to support ejected paper. Extend it when printing.
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Rear View
(1) power cord connector
Plug in the supplied power cord.
(2) USB port
Plug in the USB cable.
Make sure the terminal orientation is correct when you plug in the USB cable.
Important
Do not touch the metal casing. This can cause trouble.
Do not plug in or unplug the USB cable while the printer is printing with the computer. This can cause
trouble.
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Inside View
(1) FINE cartridge (ink cartridges)
A replaceable cartridge that integrates print head and ink tank.
(2) FINE cartridge holder
Install the FINE cartridge.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be
installed into the right slot.
Note
For details on replacing a FINE cartridge, see Replacing a FINE Cartridge.
Important
The area around the parts (A) may be splattered with ink. This does not affect the performance of the
printer.
Do not touch the parts (A). The printer may not print properly if you touch them.
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Operation Panel
* All lamps on the operation panel are shown lit in the figure below for explanatory purposes.
(1) Paper Select button
Select the paper size of the printer.
(2) Paper lamp
When you load paper on the rear tray, either of the Paper lamp lights up. Pressing the Paper Select
button (1) switches the lamp indication.
Note
"L" means the standard photo paper size in Japan.
"Hagaki" means the standard postcard size in Japan.
(3) ON/Stop button
Turns the power on or off. Pressing this button also cancels operations or printing.
(4) ON lamp
Lights after flashing when the power is turned on.
(5) RESUME button
Changes printer settings, turns off the Alarm lamp, or selects a printer maintenance menu.
(6) Alarm lamp
Lights or flashes when an error occurs.
(7) Wireless lamp
Flashes according to wireless LAN connection status.
(8) Network button
Perform wireless LAN settings or activates/deactivates wireless LAN.
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(9) Network lamp
Lights up when wireless LAN is activated.
(10) Direct button
Perform Wireless Direct settings or activates/deactivates Wireless Direct.
(11) Direct lamp
Lights up when Wireless Direct is activated.
(12) Information button
Starts printing network settings information.
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Power Supply
Confirming that the Power Is On
Turning the Printer On and Off
Checking the Power Plug/Power Cord
Unplugging the Printer
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Confirming that the Power Is On
The ON lamp is lit when the printer is turned on.
Note
It may take a while for the printer to start printing immediately after you turn on the printer.
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Turning the Printer On and Off
Turning on the printer
1. Press the ON/Stop button to turn on the printer.
The ON lamp flashes and then remains lit.
Confirming that the Power Is On
Note
It may take a while for the printer to start printing immediately after you turn on the printer.
If the Alarm lamp flashes, see An Error Occurs.
You can set the printer to automatically turn on when a print operation is performed from a
computer connected by USB cable or wireless network. This feature is set to off by default. For
details on the auto power on feature, see below.
For Windows:
Managing the Printer Power
For macOS:
Managing the Printer Power
Turning off the printer
1.
Press the ON/Stop button to turn off the printer.
When the ON lamp stops flashing, the printer is turned off.
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Important
When you unplug the power cord after turning off the printer, be sure to confirm that the ON
lamp is off.
Note
You can set the printer to automatically turn off when no operations are performed or no print
jobs are sent to the printer for a certain interval. This is the default setting. For details on the
auto power off feature, see below.
For Windows:
Managing the Printer Power
For macOS:
Managing the Printer Power
109
Checking the Power Plug/Power Cord
Unplug the power cord once a month to confirm that the power plug/power cord does not have anything
unusual described below.
The power plug/power cord is hot.
The power plug/power cord is rusty.
The power plug/power cord is bent.
The power plug/power cord is worn.
The power plug/power cord is split.
Caution
If you find anything unusual with the power plug/power cord described above, Unplugging the Printer
and call for service. Using the printer with one of the unusual conditions above may cause a fire or an
electric shock.
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Unplugging the Printer
To unplug the power cord, follow the procedure below.
Important
When you unplug the power cord, press the ON/Stop button, then confirm that the ON lamp is off.
Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print
head and print quality may be reduced.
1.
Press the ON/Stop button to turn the printer off.
2.
Confirm that the ON lamp is off.
3.
Unplug the power cord.
The specification of the power cord differs depending on the country or region of use.
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Changing Settings
Changing Printer Settings from Your Computer (Windows)
Changing Printer Settings from Your Computer (macOS)
Changing Settings from Operation Panel
112
Changing Printer Settings from Your Computer (macOS)
Managing the Printer Power
Changing the Printer Operation Mode
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Managing the Printer Power
Printer power supply is operated from Remote UI.
Energy saving settings
Energy saving settings allows you to set Auto power off and Auto power on.
Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or
the printer remains inactive for a certain period.
The Auto power on function automatically turns on the printer when data is received.
1.
Selecting Device settings from Remote UI
2.
Click Energy saving settings
3.
Complete the following settings:
Auto power off
Specify the time from the list. Printer automatically turns itself off, when data is not sent within the
specified time or the printer has remained inactive.
Auto power on
When you check this check box, the printer automatically turns itself on when data is sent.
4.
Apply the settings
Click OK.
The printer will operate with the changed settings hereafter.
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Changing the Printer Operation Mode
If necessary, switch between various modes of printer operation.
1. Check whether the printer is on and select Device settings from Remote UI
2. If necessary, complete the following settings:
Custom settings - Detect paper setting mismatch
If the check box is deselected, at the time of printing from PC, you can continue to print without the
message display even if the paper settings set in the Print dialog differs from the paper information
registered to the printer.
Ink drying wait time
You can set the length of the printer rest time until printing of the next page begins. The wait time
becomes longer as the value set in the list increases, and shorter as the value decreases.
If the paper gets stained because the next page is ejected before the ink on the printed page dries,
increase the ink drying wait time.
Reducing the ink drying wait time speeds up printing.
3.
Apply the settings
Click OK.
The printer operates with the modified settings hereafter.
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Changing Settings from Operation Panel
Initializing Printer Settings
Switching/Disabling Wireless Connection Function
116
Initializing Printer Settings
You can initialize the printer settings.
Important
For Windows:
When using the printer over wireless LAN, note that initialization erases all network settings on the
printer, and printing operation from a computer over network may become impossible. To use the
printer over network, perform setup with the Setup CD-ROM or perform it according to the instructions
on our website.
For macOS, Smartphone, or Tablet:
When using the printer over wireless LAN, note that initialization erases all network settings on the
printer, and printing operation from a computer over network may become impossible. To use the
printer over network, perform setup according to the instructions on our website.
Follow the procedure below to initialize the printer settings.
1.
Make sure that the printer is turned on.
2.
Press and hold RESUME button and release it when Alarm lamp flashes 13 times.
All the printer settings are initialized. The administrator password specified by Remote UI reverts to the
default setting.
After resetting, perform setup again as necessary.
Note
You cannot set the current position of the print head back to the default:
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Switching/Disabling Wireless Connection Function
Follow the procedure below to switch the wireless connection function or to disable it.
1. Make sure that the printer is turned on.
2. Press the Network button.
3.
Confirm that the Network lamp is off.
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Specifications
General Specifications
Printing resolution (dpi) 4800* (horizontal) x 1200 (vertical)
* Ink droplets can be placed with a pitch of 1/4800 inch at minimum.
Interface USB Port:
Hi-Speed USB *1
LAN Port:
Wireless LAN: IEEE802.11n / IEEE802.11g / IEEE802.11b *2
*1 A computer that complies with Hi-Speed USB standard is required. Since
the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can
be used at USB 1.1.
*2 Setup possible through Standard setup, WPS (Wi-Fi Protected Setup), WCN
(Windows Connect Now) or Easy wireless connect.
USB and LAN can be used at the same time.
Print width 8 inches/203.2 mm
(for Borderless Printing: 8.5 inches/216 mm)
Printable area Borderless printing: Top/Bottom/Left/Right margin: 0.0 inch (0.0 mm)
Standard printing:
-Top margin:
0.12 inches (3.0 mm)
-Bottom margin:
0.20 inches (5.0 mm)
-Left margin:
Letter: 0.26 inches (6.4 mm)
Other sizes: 0.14 inches (3.4 mm)
-Right margin:
Letter: 0.25 inches (6.3 mm)
Other sizes: 0.14 inches (3.4 mm)
Operating environment Temperature: 41 to 95 °F (5 to 35 °C)
Humidity: 10 to 90 % RH (no condensation)
* The performance of the printer may be reduced under certain temperature
and humidity conditions.
Recommended conditions:
Temperature: 59 to 86 °F (15 to 30 °C)
Humidity: 10 to 80 % RH (no condensation)
* For the temperature and humidity conditions of papers such as photo paper,
refer to the paper's packaging or the supplied instructions.
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Storage environment Temperature: 32 to 104 °F (0 to 40 °C)
Humidity: 5 to 95 % RH (no condensation)
Power supply AC 100-240 V, 50/60 Hz
(The supplied power cord is only for the country or region you purchased.)
Power consumption Printing (Copy): Approx. 10 W
Standby (minimum): Approx. 2.1 W *1*2
OFF: Approx. 0.2 W *1
*1 Wireless LAN is active.
*2 The wait time for standby cannot be changed.
External dimensions Approx. 17 (W) x 11.1 (D) x 5.7 (H) inches
Approx. 430 (W) x 282 (D) x 143 (H) mm
* With the Paper Support and Paper Output Tray retracted.
Weight Approx. 6.4 lb (Approx. 2.9 kg)
* With the FINE Cartridges installed.
Canon FINE Cartridge Total 1280 nozzles (BK 320 nozzles, C/M/Y each 320 nozzles)
Network Specifications
Communication protocol TCP/IP
Wireless LAN Supported Standards: IEEE802.11n / IEEE802.11g / IEEE802.11b
Frequency bandwidth: 2.4 GHz
Channel: 1-11 or 1-13
* Frequency bandwidth and available channels differ depending on country or
region.
Communication distance: Indoors 164 feet/50 m
* Effective range varies depending on the installation environment and location.
Security:
WEP (64/128 bits)
WPA-PSK (TKIP/AES)
WPA2-PSK (TKIP/AES)
Setup:
WPS (Push button configuration/PIN code method)
WCN (WCN-NET)
Easy wireless connect
Other Features: Administration password
Minimum System Requirements
Conform to the operating system's requirements when higher than those given here.
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Windows
Operating System Windows 10, Windows 8.1, Windows 7 SP1
Note: Operation can only be guaranteed on a PC with pre-installed Windows
7 or later.
.NET Framework 4.5.2 or 4.6 is required.
Hard Disk Space 3.1 GB
Note: For bundled software installation.
The necessary amount of hard disk space may be changed without notice.
Display XGA 1024 x 768
macOS
Operating System OS X 10.10.5 - OS X 10.11, macOS 10.12
Hard Disk Space 1.5 GB
Note: For bundled software installation.
The necessary amount of hard disk space may be changed without notice.
Display XGA 1024 x 768
Other Supported OS
iOS, Android, Windows 10 Mobile
Some functions may not be available with the supported OS.
Refer to the Canon web site for details.
Mobile Printing Capability
Apple AirPrint
Google Cloud Print
PIXMA Cloud Link
Internet connection or CD-ROM drive is required to install the software for Windows.
Internet connection is required to use Easy-WebPrint EX and all the user's guide.
Easy-WebPrint EX: Internet Explorer 8, 9, 10 and 11* (for Windows) is required.
Windows: Some functions may not be available with Windows Media Center.
macOS: For macOS, an internet connection is required during software installation.
In an in-house network environment, the 5222 port must be open. Contact the network
administrator for details.
Information in this guide is subject to change without notice.
121
Information about Paper
Supported Media Types
Paper Load Limit
Unsupported Media Types
Handling Paper
Print Area
122
Supported Media Types
For best results, choose paper designed for how you are printing. A variety of paper for documents as well
as photos or illustrations is available from Canon. Use genuine Canon paper to print important photos, when
possible.
Media Types
Genuine Canon paper
Note
For warnings on use of the non-printable side, see each product's usage information.
For details on page sizes and media types, access the Canon website.
Genuine Canon paper is not available in some countries or regions. Note that in the United States,
Canon paper is not sold by model number. Instead, purchase paper by name.
Paper for printing documents:
Canon Red Label Superior <WOP111>
Canon Océ Office Colour Paper <SAT213>
Paper for printing photos:
Glossy Photo Paper "Everyday Use" <GP-501>
Photo Paper Glossy <GP-701>
Photo Paper Plus Glossy II <PP-201>
Photo Paper Plus Glossy II <PP-301>
Paper other than genuine Canon paper
Plain Paper (including recycled paper)
Paper Load Limit
Page Sizes
You can use the following page sizes.
Note
Page sizes and media types the printer supports differ depending on the OS you are using.
Standard sizes:
Letter
A4
L(89x127mm)
KG/4"x6"(10x15)
Hagaki
Special sizes:
Special page sizes must be within the following limits:
123
Minimum size: 3.50 x 5.00 inches (89.0 x 127.0 mm)
Maximum size: 8.50 x 26.61 inches (215.9 x 676.0 mm)
Paper Weight
You can use paper in the following weight range.
17 to 28 lb (64 to 105 g /m
2
) (plain paper other than genuine Canon paper)
124
Paper Load Limit
Genuine Canon Paper
Paper for printing documents:
Media Name <Model No.> Rear Tray Paper Output Tray
Canon Red Label Superior <WOP111> Approx. 60 sheets Approx. 10 sheets
Canon Océ Office Colour Paper <SAT213> Approx. 50 sheets Approx. 10 sheets
Paper for printing photos:
Note
For best results in continuous printing, remove printed sheets from the paper output tray to avoid
smearing or discoloration.
Media Name <Model No.> Rear Tray Paper Output Tray
Glossy Photo Paper "Everyday Use" <GP-501>*1 4" x 6" (10 x 15 cm): 20 sheets *2
Photo Paper Glossy <GP-701>*1 4" x 6" (10 x 15 cm): 20 sheets *2
Photo Paper Plus Glossy II <PP-201>*1 4" x 6" (10 x 15 cm): 20 sheets *2
Photo Paper Plus Glossy II <PP-301>*1 4" x 6" (10 x 15 cm): 20 sheets *2
Paper other than Genuine Canon Paper
Common Name Rear Tray Paper Output Tray
Plain Paper (including recycled paper)*3 Approx. 60 sheets Approx. 10 sheets
*1 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding. In
this case, load one sheet at a time.
*2 For best results in continuous printing, remove printed paper from the paper output tray to avoid smearing
or discoloration.
*3 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high
or low temperature or humidity. In this case, load half the amount of paper or less.
125
Unsupported Media Types
Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also
the printer to jam or malfunction.
Folded, curled, or wrinkled paper
Damp paper
Paper that is too thin (weighing less than 17 lb (64 g /m
2
))
Paper that is too thick (plain paper weighing more than 28 lb (105 g /m
2
), except for Canon genuine
paper)
Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing
on paper smaller than A5)
Picture postcards
Postcards affixed with photos or stickers
Envelopes
Any type of paper with holes
Paper that is not rectangular
Paper bound with staples or glue
Paper with an adhesive surface on the back such as label seal
Paper decorated with glitter, etc.
126
Handling Paper
Be careful not to rub or scratch the surfaces of any types of paper when handling.
Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print
quality may be degraded if the printing surface is smudged with sweat or oil that comes from your
hands.
Do not touch the printed surface until the ink is dried. Even when the ink is dried, be careful not to touch
the printed surface as much as possible when handling. Due to the nature of the pigment ink, the ink on
the printed surface may be removed when being rubbed or scratched.
Take out only the necessary number of paper from the package, just before printing.
To avoid curling, when you do not print, put unused paper back into the package and keep it on a level
surface. And also, store it avoiding heat, humidity, and direct sunlight.
127
Printing
Printing from Computer
Printing from Smartphone/Tablet
Printing from Digital Camera
Paper Settings
128
Printing from Computer
Printing from Application Software (Windows Printer Driver)
Printing from Application Software (AirPrint)
Printing Using Canon Application Software
Printing Using a Web Service
129
Printing from Application Software (AirPrint)
Printing Using AirPrint Basic
Adding AirPrint Printer
How to Open AirPrint Printer Settings Screen
Display the Printing Status Screen
Deleting the Undesired Print Job
Removing AirPrint Printer That Is No Longer Required from List of Printers
130
Printing Using AirPrint
You can print photographs, E-mails, web pages, and other documents using AirPrint, even if the printer
driver is not installed or the application is not downloaded.
Print with AirPrint from a Mac
1.
Check that printer power is on
Note
If Auto power on is enabled, printer automatically turns itself on when receiving a print job.
2.
Load paper in printer
3.
Start printing from your application software
The Print dialog opens.
4.
Select printer
Select your model from the Printer list in the Print dialog.
Note
Click Show Details to switch the setup window to the detailed display.
5. Check print settings
131
Set items such as Paper Size to the appropriate size, as well as Media Type from Media & Quality of
the pop-up menu.
Important
An error may occur if the paper size/type set in the print dialog is different from the paper size/
type set on the printer. Select the correct items on the print dialog and the printer that
correspond to the paper being printed.
Note
Use the Print dialog to set general print settings such as the layout and the print sequence.
For information about print settings, refer to macOS help.
6.
Click Print
When you execute printing, the printer prints according to the specified settings.
Note
It can take the wireless LAN a few minutes to get connected after the printer turns on. Print after
checking that the printer is connected to the network.
You cannot use AirPrint if Bonjour settings of printer are disabled. Check LAN settings of printer and
enable Bonjour settings.
Refer to "Cannot Print Using AirPrint" for printing problems when using AirPrint.
The display of the settings screen may differ depending on the application software you are using.
132
Adding AirPrint Printer
Procedure for adding AirPrint printer to your Mac is explained.
To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the
printer list, and then perform the procedure described below.
If your printer is connected via USB, and you connect the USB cable to a Mac, the printer is automatically
added. The below procedure is not necessary in this case.
1.
Check whether Default is selected in the displayed dialog
Note
It may take a little time for the name of your printer to appear.
2.
Select the printer
Select the printer listed as Bonjour.
Note
Check the following if printer does not appear.
Printer is on
Firewall function of the security software is off
Printer is either connected to the wireless router or directly connected to the PC
3.
Select Secure AirPrint or AirPrint from Use
4.
Click Add
AirPrint printer is added to your Mac.
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How to Open AirPrint Printer Settings Screen
The settings screen of the AirPrint printer can be displayed from your application software.
Opening the Page Setup Dialog
Use this procedure to set the page (paper) settings before printing.
1. Select Page Setup... from the File menu of the application software
The Page Setup dialog opens.
Opening the Print Dialog
Use this procedure to set the print settings before printing.
1.
Select Print... from the File menu of the application software
The Print dialog opens.
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Display the Printing Status Screen
Check the print progress according to the following procedure:
1. Launch the printing status screen
If the print data has been sent to the printer
The printing status screen opens automatically. To display the printing status screen, click the
(the printer icon) displayed on the Dock.
If the print data has not been sent to the printer
Open System Preferences, and select Printers & Scanners.
To display the printing status screen, select the name of your printer model from the printer list,
and then click Open Print Queue....
2.
Check the printing status
You can check the name of the file being printed or ready for being printed.
Deletes the specified print job.
Stops printing the specified document.
Resumes printing the specified document.
Stops printing all documents.
Displayed only when printing of all documents is being stopped, and resumes printing all documents.
135
Deleting the Undesired Print Job
If the printer does not start printing, canceled or failed print job data may be remaining.
Delete unnecessary print jobs from the print status check screen.
1. Open System Preferences, and select Printers & Scanners
2.
Select your model, and then click Open Print Queue...
The print status check screen appears.
3.
Select the unnecessary print job and click (Delete)
The selected print jobs will be deleted.
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Removing AirPrint Printer That Is No Longer Required from List of
Printers
AirPrint printer that is no longer in use can be removed from the list of printers.
Before removing AirPrint printer, remove the cable connecting the printer and PC.
You cannot remove the AirPrint printer if not logged in as the administrator. For information about an
administrative user, refer to the user's manual for the macOS.
1.
Open System Preferences, and select Printers & Scanners
2.
Delete AirPrint printer from list of printers
Select the AirPrint printer you wish to remove from the list of printers and click -.
Click Delete Printer when the confirmation message appears.
137
Printing Using Canon Application Software
Easy-PhotoPrint+ Guide
My Image Garden Guide
Quick Menu Guide
138
General Notes (Easy-PhotoPrint+)
Easy-PhotoPrint+ Operating Requirements
Cookies
What Is Easy-PhotoPrint+?
Easy-PhotoPrint+ Features Starting Easy-PhotoPrint+
Easy-PhotoPrint+ Screens
Top Menu Screen Select template Screen
Image source list Screen Item Edit Screen
Print Settings Screen
Troubleshooting
139
Printing Using a Web Service
Using PIXMA/MAXIFY Cloud Link
Printing with Google Cloud Print
140
Printing from Smartphone/Tablet
Printing from iPhone/iPad/iPod touch (iOS)
Printing from Smartphone/Tablet (Android)
Printing from Windows 10 Mobile Device
Printing with Wireless Direct
141
Printing from iPhone/iPad/iPod touch (iOS)
Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/SELPHY
Printing from iOS Device (AirPrint)
Printing with Google Cloud Print
Printing with Easy-PhotoPrint+
Using PIXMA/MAXIFY Cloud Link
Printing with Message in Print
142
Printing from Smartphone/Tablet (Android)
Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/SELPHY
Printing with Google Cloud Print
Printing with Easy-PhotoPrint+
Using PIXMA/MAXIFY Cloud Link
Printing with Mopria Print Service
Printing with Canon Print Service
143
Printing with Wireless Direct
You can connect devices (e.g. smartphone or tablet) to the printer by two methods below.
Wireless connection (connecting devices via a wireless router)
Direct wireless connection (connecting devices using Wireless Direct)
This section describes Wireless Direct, which allows you to print by connecting the devices to the printer
directly.
Follow the procedure below to use Wireless Direct.
1. Enable Wireless Direct.
2. Connect devices to printer.
3. Perform printing operation.
Important
You can connect up to 5 devices to the printer at the same time.
Check the usage restrictions and switch the printer to the Wireless Direct.
Restrictions
Preparing for Wireless Direct
Change settings below to prepare for Wireless Direct.
Printer's LAN settings
Enabling Wireless Direct of Printer
Settings of a device to connect
Connecting the Device to the Printer
Enabling Wireless Direct of Printer
1.
Make sure that the printer is turned on.
2.
Press the Direct button.
The Direct lamp lights up.
The Wireless Direct is enabled and a device can be connected to the printer wirelessly.
Note
To check the printer's MAC address and the current Wireless Direct settings, print out the
network setting information.
Printing Network Settings
Connecting the Device to the Printer
1. Turn on wireless communication on your device.
144
Enable "Wi-Fi" on your device's "Setting" menu.
For more on turning on wireless communication, see your device's instruction manual.
2.
Select "XXXXXX-TS300 series" ("XXXXXX" represents last six digits of printer's MAC
address.) from list displayed on device.
Note
If "XXXXXX-TS300 series" does not appear on the list, Wireless Direct is not enabled.
See
Enabling Wireless Direct of Printer to enable Wireless Direct.
3.
Enter password.
Your device is connected to the printer.
Note
You can check the printer's password by printing the network setting information.
Printing Network Settings
Depending on the device you are using, entering the password is required to connect a
device to the printer via wireless LAN. Enter the password specified for the printer.
Printing with Wireless Direct
Connect a device and the printer and start printing from the device's application.
Note
For more on printing from a device via wireless LAN, refer to the device's or application's
instruction manual.
You can print from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download
it from App Store and Google Play.
For iOS
For Android
145
Paper Settings
By registering the size of the paper loaded on the rear tray, you can prevent the printer from misprinting by
flashing Alarm lamp and Paper lamp before printing starts when the paper size of the loaded paper differs
from the print settings.
Note
The default setting for flashing Alarm lamp which prevents misprinting differs when printing from the
PictBridge (Wireless LAN) compliant device, the smartphone or the tablet, printing from Windows,
printing from macOS.
Default Setting for Flashing Alarm Lamp which Prevents Misprinting
Media type is set depending on the paper size registered in the printer.
Paper size Media type
A4, LTR Plain paper
KG, 4"x6"/10x15cm Photo paper
To register the size of the paper loaded on the rear tray in the printer:
After loading paper on the rear tray, either of the Paper lamp lights up according to the paper size loaded
last.
If the paper size loaded on the rear tray is different from the Paper lamp indication, press the Paper
Select button to change the selection.
When the paper size setting for printing is different from the paper size
registered in the printer:
Ex:
Paper size setting for printing: KG
Paper size registered in the printer: A4
146
When you start printing, the Alarm lamp and the Paper lamp indicating the paper size setting for printing
flashes in synchronization.
Select one of the operations below.
Printing on the paper loaded on the rear tray
You print on the paper loaded without changing the paper size setting for printing. Press the RESUME
button.
For example, when the paper size setting for printing is KG and the paper size registered in the printer
is A4, the printer starts printing on the paper loaded on the rear tray without changing the paper size
setting for printing.
Printing after replacing paper
You print after replacing paper loaded on the rear tray.
For example, when the paper size setting for printing is KG and the paper size registered in the printer
is A4, you load KG sized paper before you start printing.
After replacing the paper, register the size of the paper loaded on the rear tray in the printer.
Cancel printing
Press the ON/Stop button to cancel printing and change the paper size setting for printing. Try
printing again.
Default Setting for Flashing Alarm Lamp which Prevents Misprinting
When you print from the PictBridge (Wireless LAN) compliant device, the smartphone, or the
tablet:
The Alarm lamp flashing which prevents misprinting is enabled by default.
To change the setting:
To enable the Alarm lamp flashing which prevents misprinting, press and hold RESUME button
and release it when Alarm lamp flashes 9 times.
To disable the Alarm lamp flashing which prevents misprinting, press and hold RESUME button
and release it when Alarm lamp flashes 10 times.
147
When you print from Windows:
The Alarm lamp flashing which prevents misprinting is disabled by default.
To change the setting:
Changing the Printer Operation Mode
When you print from macOS:
The Alarm lamp flashing which prevents misprinting is enabled by default.
To change the setting:
Changing the Printer Operation Mode
Important
When the Alarm lamp flashing which prevents misprinting is disabled:
The printer starts printing even though the paper size setting for printing and the paper size
registered in the printer are different.
148
Making Copy Using Smartphone/Tablet (Smartphone Copy)
The printer allows you to make a copy using a camera on your smartphone/tablet (Smartphone Copy).
Note
For Smartphone Copy, install Canon PRINT Inkjet/SELPHY on your device and register the printer to it
in advance.
For details on how to download Canon PRINT Inkjet/SELPHY, see below.
Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/SELPHY
Button names may differ depending on your smartphone/tablet.
1.
Make sure that the printer is turned on.
2.
Load paper.
3.
Load original on Smartphone Copy Grid.
Important
Load the original so that it does not protrude from Smartphone Copy Grid.
The original may not be taken properly if it is warped, folded, or wrinkled. Get rid of wrinkles or
flatten the original before taking a shot.
4. Start up (Canon PRINT Inkjet/SELPHY) on your smartphone/tablet.
5. Select Smartphone Copy from main menu.
6. Take a shot of original using your smartphone/tablet.
Hold your smartphone/tablet horizontally to take a shot of original. Make sure you can see the whole of
original on the screen.
The Perspective Correction screen appears and the Perspective Correction frame is set
automatically.
149
Note
Depending on your smartphone/tablet, operation to confirm the image after shooting is necessary.
The image may be rotate automatically depending on your smartphone/tablet.
7. Modify outer shape of image.
(A) Perspective Correction frame
Drag the frame to fit the outline of the original if the frame does not along with.
(B) Perspective Correction frame switch
Tap to display the Perspective Correction frame fully on the screen. Tap again to set to automatic
setting mode.
(C) Aspect ratio setting button
Select from Auto, A4, or Letter. Auto is set as a default.
Note
If you are using iOS, you can load and modify the shape of a picture taken past.
8. Select Next.
The outer shape of the image is corrected automatically and the Image Correction screen appears.
9. Correct brightness and orientation of image.
150
(D) Rotate
Tap to rotate the image by 90 degrees. However, the image on the screen only rotates, it will not be
reflected in the print result.
(E) Brightness correction
Select whether to correct image brightness automatically ( ) or not ( ).
10.
Select Done.
The Document Print screen appears.
Note
Depending on your smartphone/tablet, the screen for setting the number of copies, paper size,
paper type, etc. is displayed. In this case, proceed to step 12.
11. Select Next.
The Print Settings screen appears.
12. Print image from your smartphone/tablet.
1.
Specify the number of copies, paper size, paper type, etc.
2. Select Print.
151
Changing Settings Using Web Browser
You can check the printer status and change the printer settings using the web browser on your
smartphone, tablet, or computer.
To check the printer status and to change the printer settings, display "Remote UI" on the web browser.
Note
Remote UI is a software that enables you to perform operations, which are usually performed on the
printer's operation panel, using a Web browser over a network.
LAN connection with the printer is required to use Remote UI.
You can use Remote UI on the following OS and the web browser.
iOS device
OS: iOS 8.0 or later
Web browser: iOS standard Web browser (Mobile Safari)
Android device
OS: Android 4.1 or later
Web browser: Android standard Web browser (Browser or Chrome)
macOS device
OS: Mac OS X 10.9 or later
Web browser: Safari 7.0 or later
Windows device
OS: Windows 7 SP1 or later
Web browser: Internet Explorer 11 or later, Google Chrome, or Mozilla Firefox
1.
Make sure printer is turned on.
2.
Check printer's IP address.
Check the printer's IP address by printing network settings information.
Printing Network Settings
3. Open web browser on your smartphone, tablet, or computer and enter IP address.
Enter as following in the URL field of the web browser.
http://XXX.XXX.XXX.XXX
Enter the IP address in "XXX.XXX.XXX.XXX".
When you access, "Remote UI" will be displayed on the web browser on your smartphone, tablet, or
computer.
4. If you display Remote UI for the first time on your smartphone, tablet, or computer, select
For secure communication.
152
Download the root certificate, and then register it.
Registering Printer's Root Certificate to Web Browser
Note
Once you register the root certificate to the web browser on your smartphone, tablet, or computer,
this step is not necessary after the next time.
If all settings are set back to the default from the printer's operation panel, download the root
certificate again, and then register it.
If the root certificate is not registered, a message to warn you that the secure connection is not
guaranteed may appear.
5.
Select Log in.
The password authentication screen appears.
6.
Enter password.
When the password authentication is complete, the menus that can be utilized are displayed on the web
browser.
Important
The password is set at the time of purchase. The password is the printer serial number. The
printer serial number is printed on the sticker attached on the printer. It consists of 9 alphanumeric
characters (four alphabets followed by five numbers).
For details on setting password, see Setting Password.
7.
Check printer status and change printer settings.
For changeable setting items, see below.
Changeable Setting Items Using Web Browser
8.
When you finish checking printer status and changing printer settings, select Log out.
9. Close web browser.
153
Network
Cannot Find Printer on Network
Cannot Find Printer while Using Wireless LAN
Network Key Unknown
Cannot Print or Connect
For other questions about network, click here.
Print
Printing Does Not Start
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear
Print Results Are Unsatisfactory
List of Support Code for Error (Paper Jams)
Cannot Print or Connect
Error
Installation
Cannot Install Printer Driver (Windows)
An Error Occurs
Message (Support Code) Appears
Frequently Asked Questions
Examples of Problems
Printer Does Not Work
Printer Does Not Turn On
Power Shuts Off By Itself
USB Connection Problems
Cannot Communicate with Printer via USB
Printing Does Not Start
Printing Stops
Cannot Print Using AirPrint
Printing Is Slow
Ink Is Not Coming Out
List of Support Code for Error (Paper Jams)
Paper Does Not Feed Properly/"No Paper" Error
Print Results Are Unsatisfactory
Cannot Print from Smartphone/Tablet
Cannot Set Correctly (Network)
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows)
154
Cannot Find Printer while Using Wireless LAN
Printer Suddenly Stopped Working for Some Reason
Network Key Unknown
Administrator Password Set for Printer Unknown
Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings
Message Appears on Computer During Setup
Checking Network Information
Restoring to Factory Defaults
Cannot Set Correctly (Installation)
Cannot Install Printer Driver (Windows)
Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear (Windows)
Updating Printer Driver in Network Environment (Windows)
Error or Message Appears
An Error Occurs
Message (Support Code) Appears
Error Message Appears on PictBridge (Wireless LAN) Compliant Device
List of Support Code for Error
Operation Problems
Network Communication Problems
Printing Problems
Problems while Printing from Smartphone/Tablet
Mechanical Problems
Installation and Download Problems
Errors and Messages
If You Cannot Solve a Problem
155
Network Settings and Common Problems
Here are frequently asked questions on network. Select a connection method you are using, or you want to
use.
Wireless LAN
Wireless Direct
Wireless LAN
Cannot Find Printer
Cannot Find Printer while Using Wireless LAN
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows)
Cannot Proceed beyond Printer Connection Screen
Cannot Find Printer after Searching it on Printer Detection Screen During Setup
Searching Printer by IP Address or Host Name During Setup
Error Occurs During Wireless LAN Setup
Another Printer Found with Same Name
Changing Wireless LAN Connection Method
Cannot Print or Connect
Printer Suddenly Stopped Working for Some Reason
Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings
Cannot Access to Internet on Wireless LAN from Communication Device
Connecting Printer and Wireless Router Using Easy wireless connect
Cannot Connect Smartphone/Tablet to Wireless Router
Error Occurs During Wireless LAN Setup
Connecting to Another Computer via LAN/Changing from USB to LAN Connection
Cannot Print or Connect
LAN Setting Tips/Changing LAN Settings
Network Key Unknown
Administrator Password Set for Printer Unknown
Checking Network Information
Restoring to Factory Defaults
Checking Wireless Router SSID/Key
Checking Wireless Router SSID for Smartphone/Tablet
Privacy Separator/SSID Separator/Network Separation Function
Default Network Settings
Connecting to Another Computer via LAN/Changing from USB to LAN Connection
Printing Network Settings
Changing Wireless LAN Connection Method
Checking Status Code
156
Printing from Smartphone/Tablet
Connecting Printer and Wireless Router Using Easy wireless connect
Cannot Connect Smartphone/Tablet to Wireless Router
Checking Wireless Router SSID for Smartphone/Tablet
Setting Up Using Smartphone/Tablet
Cannot Print from Smartphone/Tablet
Cannot Find Printer from Smartphone/Tablet while Using Bluetooth
Downloading Canon PRINT Inkjet/SELPHY
Problems while Using Printer
Message Appears on Computer During Setup
Printing Is Slow
Ink Level Not Shown on Printer Status Monitor (Windows)
Wireless Direct
Cannot Print or Connect
Printer Suddenly Stopped Working for Some Reason
Cannot Access to Internet on Wireless LAN from Communication Device
Cannot Print or Connect
LAN Setting Tips/Changing LAN Settings
Network Key Unknown
Administrator Password Set for Printer Unknown
Checking Network Information
Restoring to Factory Defaults
Printing Network Settings
Default Network Settings
Changing Wireless LAN Connection Method
Checking Status Code
Printing from Smartphone/Tablet
Cannot Print from Smartphone/Tablet
Cannot Find Printer from Smartphone/Tablet while Using Bluetooth
Downloading Canon PRINT Inkjet/SELPHY
Problems while Using Printer
Message Appears on Computer During Setup
Printing Is Slow
Ink Level Not Shown on Printer Status Monitor (Windows)
157
Network Communication Problems
Cannot Find Printer on Network
Network Connection Problems
Other Network Problems
158
Cannot Find Printer on Network
While performing printer setup:
Cannot Find Printer on Check Printer Settings Screen During Setup
(Windows)
Cannot Proceed beyond Printer Connection Screen
While using printer:
Cannot Find Printer while Using Wireless LAN
159
Cannot Find Printer on Check Printer Settings Screen During
Setup (Windows)
If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by
Automatic search on the Search for Printers screen, click Redetect and search for the printer again by
the IP address on the Search for Printers screen.
If the printer has not been found after searching it by the IP address, check network settings.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-
Checking Power Status
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-
Checking PC Network Connection
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-
Checking Printer's Wireless LAN Settings
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-
Checking Wireless LAN Environment
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-
Checking Printer's IP Address
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-
Checking Security Software Settings
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-
Checking Wireless Router Settings
160
Cannot Find Printer on Check Printer Settings Screen During
Wireless LAN Setup (Windows)-Checking Power Status
Are printer and network device (router, etc.) turned on?
Make sure the printer is turned on.
Confirming that the Power Is On
Make sure network device (router, etc.) is turned on.
If printer or network device is off:
Turn on printer or network device.
It may take a while for the printer and network device to become ready for use once they are turned on.
Wait a while after turning on the printer or network device, and then click Redetect on the Check Printer
Settings screen to redetect the printer.
If the printer is found, follow the instructions on the screen to continue to set up network communication.
If printer and network device are on:
If the network devices are on, turn them off and on again.
If above does not solve the problem:
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-
Checking PC Network Connection
161
Cannot Find Printer on Check Printer Settings Screen During
Wireless LAN Setup (Windows)-Checking PC Network Connection
Can you view any web pages on your computer?
Make sure the computer and network device (router, etc.) are configured and the computer is connected
to the network.
If you cannot view any web pages:
Click Cancel on the Check Printer Settings screen to cancel to set up the network communication.
After that, configure the computer and network device.
For the procedures, refer to the instruction manuals supplied with the computer and network device, or
contact their manufacturers.
If you can view web pages after configuring the computer and network device, try to set up the network
communication from the beginning.
If above does not solve the problem:
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-
Checking Printer's Wireless LAN Settings
162
Cannot Find Printer on Check Printer Settings Screen During
Wireless LAN Setup (Windows)-Checking Printer's Wireless LAN
Settings
Is printer set to allow wireless communication?
Make sure the Network lamp is lit.
If lamp is not lit:
The printer is not set to allow wireless communication. Turn on wireless communication on the printer.
If lamp is lit:
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-
Checking Wireless LAN Environment
163
Cannot Find Printer on Check Printer Settings Screen During
Wireless LAN Setup (Windows)-Checking Wireless LAN
Environment
Is the printer connected to the wireless router?
Check the connection status between the printer and wireless router using the Wireless lamp on the
printer.
If Wireless lamp is not lit:
Check wireless router configuration.
After checking the wireless router setting, make sure the printer is not placed far away from the
wireless router.
The printer can be up to 50 m (164 ft) from the wireless router indoors. Make sure the printer is close
enough to the wireless router to be used.
Place the wireless router and printer where there are no obstacles between them. Wireless
communication between different rooms or floors is generally poor. Wireless communication can be
impeded by building materials containing metal or concrete. If the printer cannot communicate with
the computer over a wireless LAN due to a wall, place the printer and the computer in the same room.
In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth
as a wireless router is nearby, it may cause interference. Place the wireless router as far away from
interference sources as possible.
Note
Though an antenna is attached to most wireless routers, note that some of them have it inside.
Check wireless router setting.
The printer and wireless router should be connected using 2.4 GHz bandwidth. Make sure the
wireless router for the printer's destination is configured to use 2.4 GHz bandwidth.
164
Important
Note that some wireless routers distinguish SSIDs by the last alphanumeric character according
to their bandwidth (2.4 GHz or 5 GHz) or purpose (for computer or game machine).
To check the SSID of the wireless router the printer is connected to, print the network settings.
Printing Network Settings
For details, see the instruction manual supplied with the wireless router or contact the manufacturer.
After taking measures above, click Redetect on the Check Printer Settings screen to redetect the
printer.
If the printer is found, follow the instructions on the screen to continue to set up network communication.
If the printer cannot be detected, the printer is not connected to the wireless router. Connect the printer to
the wireless router.
After connecting the printer to the wireless router, set up the network communication from the beginning.
If Wireless lamp is lit:
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-
Checking Printer's IP Address
165
Cannot Find Printer on Check Printer Settings Screen During
Wireless LAN Setup (Windows)-Checking Printer's IP Address
Is printer's IP address specified correctly?
If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's
IP address is not used for another device.
To check the printer's IP address, print out the network settings information.
Printing Network Settings
If the IP address is not specified correctly:
See
If an error screen appears: and specify the IP address.
If the IP address is specified correctly:
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-
Checking Security Software Settings
166
Cannot Find Printer on Check Printer Settings Screen During
Wireless LAN Setup (Windows)-Checking Security Software
Settings
Disable block in firewall function temporarily.
The firewall of your security software or operation system for computer may limit communication between
the printer and your computer. Check the firewall setting of your security software or operation system or
the message shown on your computer and disable block temporarily.
If firewall interferes with setup:
If message appears:
If a message appears warning that Canon software is attempting to access the network, set the
security software to allow access.
After allowing the software to access, click Redetect on the Check Printer Settings screen to
redetect the printer.
If the printer is found, follow the instructions on the screen to continue to set up network
communication.
If no message appears:
Cancel the setup, and then set the security software to allow Canon software to access the network.
The file Setup.exe or Setup64.exe in the win > Driver > DrvSetup folder on the Setup CD-ROM
After setting the security software, redo the network communication setup from the beginning.
After setup is completed, enable firewall.
Note
For more on firewall settings of your operating system or security software, see instruction manual or
contact its manufacturer.
If above does not solve the problem:
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-
Checking Wireless Router Settings
167
Cannot Find Printer on Check Printer Settings Screen During
Wireless LAN Setup (Windows)-Checking Wireless Router Settings
Check wireless router settings.
Check wireless router network connection settings, such as IP address filtering, MAC address filtering,
encryption key, and DHCP function.
Make sure the same radio channel is assigned to the wireless router and the printer.
To check the settings of the wireless router, see the instruction manual supplied with the wireless router or
contact the manufacturer.
In addition, make sure the wireless router you are using is configured to use 2.4 GHz bandwidth.
Important
Depending on the wireless router, note that different SSID is assigned for a bandwidth (2.4 GHz or 5
GHz) or its usage (for PC or game machine) using alphanumeric characters at the end of SSID.
After checking the wireless router settings, click Redetect on the Check Printer Settings screen to
redetect the printer.
If the printer is found, follow the instructions on the screen to continue to set up network communication.
168
Cannot Proceed beyond Printer Connection Screen
If you cannot proceed beyond the Printer Connection screen, check the following.
Check1
Make sure USB cable is securely plugged in to printer and computer.
Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the
back of the printer.
Important
Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the
instruction manual supplied with the USB cable.
Check2
Follow procedure below to connect printer and computer again.
Important
For macOS, make sure the lock icon is on the lower left of the Printers & Scanners screen.
If the icon (locked) is displayed, click the icon to unlock. (The administrator name and the password
are necessary to unlock.)
1.
Unplug USB cable from printer and computer and connect it again.
2. Make sure no printer operation is in progress and turn it off.
3. Turn on printer.
Check3
If you cannot resolve problem, follow procedure below to reinstall printer driver.
For Windows:
1.
Click Cancel.
2. Click Back to Top on Setup Canceled screen.
3. Click Exit on Start Setup screen and finish setup.
4. Turn off printer.
5.
Restart computer.
169
6. Make sure you have no application software running.
7. Perform setup on web page.
Note
You can use the Setup CD-ROM to redo setup.
For macOS:
1.
Click Next.
If the screen telling you that installation has not been completed appears, click Abort on displayed
screen and finish setup.
If the Connection failed. screen appears:
1.
Click Next.
2.
Click Next on displayed screen.
3.
Click Back to Top on Select Printer screen.
4.
Click Exit on Start Setup screen and finish setup.
3.
Turn off printer.
4.
Restart computer.
5.
Make sure you have no application software running.
6.
Perform setup on web page.
170
Cannot Find Printer while Using Wireless LAN
Check1
Make sure the printer is turned on.
Check2
Make sure the Network lamp is lit on the printer.
If not, press the Network button once to enable wireless LAN.
If the Network lamp is lit, see Check 3 or later checking items to make sure whether printer setup is complete or
the settings of wireless router to connect are correct.
Check3
Make sure computer setup is complete.
If it is not, perform setup.
For Windows:
Perform setup using the Setup CD-ROM or from the web page.
For macOS:
Perform setup from the web page.
Note
IJ Network Device Setup Utility allows you to diagnose and repair the network status. Download it from the
web page.
For Windows
For macOS
Check4
Make sure printer and wireless router network settings match.
Make sure the network settings of the printer (e.g. wireless router name, SSID, network key, etc.) are identical
with those of the wireless router.
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its
manufacturer.
Note
Use 2.4 GHz frequency band to connect to a wireless router. Match the SSID set for the printer with that for
2.4 GHz frequency band of the wireless router.
To check the SSID set for the printer, print out the network setting information.
Printing Network Settings
Note
IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Select the link below to download IJ Network Device Setup Utility and install it.
171
Checking Printer Connection Status Using IJ Network Device Setup Utility
See below for starting up IJ Network Device Setup Utility.
For Windows:
Starting Up IJ Network Device Setup Utility
For macOS:
Starting Up IJ Network Device Setup Utility
Check5
Make sure the printer is not placed too far away from the wireless router.
If the distance between the printer and wireless router is too far, wireless communication becomes poor. Place
the printer and wireless router close to each other.
Note
Though an antenna is attached to most wireless routers, note that some of them have it inside.
Check6
Make sure wireless signal is strong. Monitor signal strength and move printer
and wireless router as necessary.
Place the wireless router and printer where there are no obstacles between them. Wireless communication
between different rooms or floors is generally poor. Wireless communication can be impeded by building
materials containing metal or concrete. If the printer cannot communicate with the computer over a wireless LAN
due to a wall, place the printer and the computer in the same room.
In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a
wireless router is nearby, it may cause interference. Place the wireless router as far away from interference
sources as possible.
Note
IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Select the link below to download IJ Network Device Setup Utility and install it.
Checking Printer Connection Status Using IJ Network Device Setup Utility
See below for starting up IJ Network Device Setup Utility.
For Windows:
Starting Up IJ Network Device Setup Utility
For macOS:
Starting Up IJ Network Device Setup Utility
Check7
Make sure the computer is connected to the wireless router.
For more on how to check the computer settings or connection status, see your computer instruction manual or
contact its manufacturer.
Note
If you use a smartphone or tablet, make sure the Wi-Fi is enabled on the device.
172
Check8
Make sure Enable bidirectional support is selected in the Ports sheet of the
properties dialog box of the printer driver. (Windows)
If not, select it to enable bidirectional support.
Check9
Check the settings of security software's firewall.
If your security software's firewall is on, a message may appear warning you that Canon software is attempting
to access the network. If this warning message appears, set security software to always allow access.
If you are using any programs that switch between network environments, check their settings. Some programs
use a firewall by default.
Check10
If printer is connected to an AirPort Base Station via LAN, make sure you use
alphanumeric characters for network identifier (SSID). (macOS)
If the problem is not resolved, redo setup.
For Windows:
Perform setup using the Setup CD-ROM or from the web page.
For macOS:
Perform setup from the web page.
173
Cannot Find Printer after Searching it on Printer Detection Screen
During Setup
The printer could not be detected with the current setup method.
Select Set up the network connection according to the guide radio button and click Next. The screen to
show another setup method is displayed.
Perform setup following the instructions on the screen.
Note
You can search for printers by an IP address or host name.
Searching Printer by IP Address or Host Name During Setup
174
Searching Printer by IP Address or Host Name During Setup
If the printer cannot be found on the Select Printer screen, search for the printer by an IP address or host
name. Select Specify the IP address and run the search radio button and click Next. The screen to select
searching criteria appears.
1. Check printer's IP address or host name.
To check the printer's IP Address or host name, print out the network settings information.
Printing Network Settings
Note
If you use the printer in an office, ask the network administrator.
2.
Specify searching method.
Select one of the method below.
The Windows screen is used as an example above.
1.
Search by IPv4 address
Select to search for printers by IPv4 address.
2.
Search by IPv6 address
Select to search for printers by IPv6 address.
3.
Search by host name
Select to search for printers by host name. A host name is referred to as LLMNR host name or
Bonjour service name.
175
3. Enter IP address or host name and click Next.
Printer search starts.
If an error screen appears:
Resolve the error according to the instruction on the screen.
If the IP address you entered is already used for another device, specify printer's IP address. For
Windows, you can specify it using IJ Network Device Setup Utility.
Important
If firewall is enabled on the computer, printers on a different subnet may not be detected. Disable
firewall.
If firewall interferes with printer search:
If message appears:
If a message appears warning that Canon software is attempting to access the network, set the
security software to allow access.
After allowing the software to access, specify the IP address or host name and search for printers
again.
If the printer is found, follow the instructions on the screen to continue to set up the network
communication.
If no message appears:
Cancel searching printers, and then set the security software to allow Canon software below to
access the network.
For Windows:
The following downloaded files or those on the Setup CD-ROM
Setup.exe or Setup64.exe in the win > Driver > DrvSetup folder
MSetup64.exe
win > MSetup64.exe
win > MSetup.exe
For macOS:
Downloaded Setup.app
After setting the security software, specify the IP address or host name and search for printers again.
Note
For more on firewall settings of your operating system or security software, see instruction manual or
contact its manufacturer.
176
Network Connection Problems
Printer Suddenly Stopped Working for Some Reason
Network Key Unknown
Printer Cannot Be Used After Replacing Wireless Router or Changing Its
Settings
177
Printer Suddenly Stopped Working for Some Reason
Cannot Connect to Printer after Network Configuration Change
Cannot Connect to Printer via Wireless LAN
Cannot Connect to Printer through Wireless Direct
Cannot Print through Network
Cannot Connect to Printer after Network Configuration Change
It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
Make sure the computer has obtained a valid IP address, and try again to find the printer.
Cannot Connect to Printer via Wireless LAN
Check1
Check the power status of printer, network devices (e.g. wireless router), and
smartphone/tablet.
Turn on the printer or devices.
If the power is already turned on, turn it off and on again.
It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCP
update interval, energy saving mode, etc.) or to update the wireless router firmware.
For details, contact the manufacturer of your wireless router.
Check2
Can you view any web pages on your computer?
Make sure your computer is connected to the wireless router properly.
For more on checking computer settings or connection status, see the instruction manual supplied with the
wireless router or contact the manufacturer.
Check3
Is the printer connected to the wireless router?
Use the Wireless lamp to check the connection status between the printer and wireless router.
178
If the Wireless lamp is not lit, the printer is not connected to the wireless router. Check the environment or
settings of the wireless router.
Check4
Make sure the printer and wireless router network settings match.
Make sure the network settings of the printer (e.g. wireless router name, SSID, network key, etc.) are identical
with those of the wireless router.
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its
manufacturer.
Note
Use 2.4 GHz frequency band to connect to a wireless router. Match the SSID set for the printer with that
for 2.4 GHz frequency band of the wireless router.
To check the current network settings of the printer, print out the network setting information.
Printing Network Settings
Note
IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Select the link below to download IJ Network Device Setup Utility and install it.
Checking Printer Connection Status Using IJ Network Device Setup Utility
See below for starting up IJ Network Device Setup Utility.
For Windows:
Starting Up IJ Network Device Setup Utility
For macOS:
Starting Up IJ Network Device Setup Utility
Check5
Make sure the printer is not placed too far away from the wireless router.
If the distance between the printer and wireless router is too far, wireless communication becomes poor. Place
the printer and wireless router close to each other.
Note
Though an antenna is attached to most wireless routers, note that some of them have it inside.
Check6
Make sure wireless signal is strong. Monitor signal status and move printer
and wireless router as necessary.
Place the wireless router and printer where there are no obstacles between them. Wireless communication
between different rooms or floors is generally poor. Wireless communication can be impeded by building
materials containing metal or concrete. If the printer cannot communicate with the computer over a wireless
LAN due to a wall, place the printer and the computer in the same room.
In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a
wireless router is nearby, it may cause interference. Place the wireless router as far away from interference
sources as possible.
179
Note
IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Select the link below to download IJ Network Device Setup Utility and install it.
Checking Printer Connection Status Using IJ Network Device Setup Utility
See below for starting up IJ Network Device Setup Utility.
For Windows:
Starting Up IJ Network Device Setup Utility
For macOS:
Starting Up IJ Network Device Setup Utility
Check7
Make sure you are using a valid channel.
Usable wireless channels may be limited depending on wireless network device used by your computer. See
the instruction manual provided with your computer or wireless network device to check usable wireless
channels.
Check8
Make sure channel set on wireless router is a usable channel as confirmed in
Check 7.
If it is not, change the channel set on the wireless router.
Check9
Check the settings of security software's firewall.
If your security software's firewall is on, a message may appear warning you that Canon software is attempting
to access the network. If this warning message appears, set security software to always allow access.
If you are using any programs that switch between network environments, check their settings. Some
programs use a firewall by default.
Check10
If printer is connected to an AirPort Base Station via LAN, make sure you
use alphanumeric characters for network identifier (SSID). (macOS)
If the problem is not resolved, redo setup.
For Windows:
Perform setup using the Setup CD-ROM or from the web page.
For macOS:
Perform setup from the web page.
Positioning:
Make sure there are no obstacles between the wireless router and the printer.
180
Cannot Connect to Printer through Wireless Direct
Check1
Check the power status of printer and other devices (smartphone or tablet).
Turn on the printer or devices.
If the power is already turned on, turn it off and on again.
Check2
Check printer settings.
Make sure the Direct lamp is lit.
If not, press the Direct button once to enable Wireless Direct.
Check3
Check the settings of your device (smartphone/tablet).
Make sure wireless LAN is enabled on your device.
For details, refer to your device's instruction manual.
Check4
Make sure printer is selected as connection for device (e.g. smartphone or
tablet).
Select the identifier for Wireless Direct (SSID) specified for the printer as the connection destination for
devices.
Check the destination on your device.
For details, refer to your device's instruction manual or visit the manufacturer's website.
To check the identifier for Wireless Direct (SSID) specified for the printer, print out the network setting
information of the printer.
Printing Network Settings
Check5
Have you entered the proper password specified for the Wireless Direct?
To check the password specified for the printer, print out the network setting information of the printer.
Printing Network Settings
Check6
Make sure the printer is not placed too far away from the device.
If the distance between the printer and wireless router is too far, wireless communication becomes poor. Place
the printer and wireless router close to each other.
181
Note
Though an antenna is attached to most wireless routers, note that some of them have it inside.
Check7
Make sure 5 devices are already connected.
Wireless Direct does not allow more than 5 devices to be connected.
Cannot Print through Network
Check1
Make sure the computer is connected to the wireless router.
For more on how to check the computer settings or connection status, see your computer instruction manual
or contact its manufacturer.
Check2
If printer driver is not installed, install it. (Windows)
Install the printer driver using the Setup CD-ROM or install it from the Canon website.
Check3
Make sure wireless router does not restrict which computers can access it.
For more on connecting to and setting up your wireless router, see the wireless router instruction manual or
contact its manufacturer.
Note
To check the MAC address or IP address of your computer, see Checking Computer IP Address or MAC
Address.
182
Network Key Unknown
WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect
Setting an Encryption Key
WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot
Connect
For more on setting up a wireless router, see the instruction manual provided with the wireless router or
contact its manufacturer. Make sure your computer can communicate with the wireless router.
Note
IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Select the link below to download IJ Network Device Setup Utility and install it.
Checking Printer Connection Status Using IJ Network Device Setup Utility
See below for starting up IJ Network Device Setup Utility.
For Windows:
Starting Up IJ Network Device Setup Utility
For macOS:
Starting Up IJ Network Device Setup Utility
Setting an Encryption Key
For more on setting up a wireless router, see the instruction manual provided with the wireless router or
contact its manufacturer. Make sure your computer can communicate with the wireless router.
Note
IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Select the link below to download IJ Network Device Setup Utility and install it.
Checking Printer Connection Status Using IJ Network Device Setup Utility
See below for starting up IJ Network Device Setup Utility.
For Windows:
Starting Up IJ Network Device Setup Utility
For macOS:
Starting Up IJ Network Device Setup Utility
183
Selecting WPA, WPA2, or WPA/WPA2 is recommended for security reason. If your wireless router is
compatible with WPA/WPA2, you can also use WPA2 or WPA.
Using WPA/WPA2
The authentication method, passphrase, and dynamic encryption type must be the same for the
wireless router, the printer, and your computer.
Enter the passphrase configured on the wireless router (a sequence of between 8 and 63
alphanumeric characters, or a 64-character hexadecimal number).
Either TKIP (basic encryption) or AES (secure encryption) is selected automatically as the dynamic
encryption method.
For details, see If WPA/WPA2 Details Screen Appears.
Note
This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2-
Personal).
Using WEP
The key length, key format, key to use (one of 1 to 4), and authentication method must be the same
for the wireless router, the printer, and your computer.
To communicate with a wireless router that uses automatically generated WEP keys, you must set the
printer to use the key generated by the wireless router, entering it in hexadecimal format.
For Windows:
When the WEP Details screen appears after you click Search... on the Network Settings
(Wireless LAN) screen in IJ Network Device Setup Utility, follow the on-screen instructions to set
the WEP key length, format, and the number.
For details, see If WEP Details Screen Appears.
Note
If the printer is connected to an AirPort Base Station via LAN:
If the printer is connected to an AirPort Base Station via a LAN, check the settings in Wireless
Security of AirPort Utility.
Select 64 bit if WEP 40 bit is selected for key length in AirPort Base Station.
Select 1 for Key ID. Otherwise, computer will not be able to communicate with printer via the
wireless router.
184
Printer Cannot Be Used After Replacing Wireless Router or
Changing Its Settings
When you replace a wireless router, redo the network setup for the printer.
For Windows:
Perform setup using the Setup CD-ROM or from the web page.
For macOS:
Perform setup from the web page.
Note
IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Select the link below to download IJ Network Device Setup Utility and install it.
Checking Printer Connection Status Using IJ Network Device Setup Utility
See below for starting up IJ Network Device Setup Utility.
For Windows:
Starting Up IJ Network Device Setup Utility
For macOS:
Starting Up IJ Network Device Setup Utility
If this does not solve the problem, see below.
Cannot Communicate with Printer After Enabling MAC/IP Address Filtering or Encryption Key on
Wireless Router
With Encryption On, Cannot Communicate with Printer After Changing Encryption Type at Wireless
Router
Cannot Communicate with Printer After Enabling MAC/IP Address
Filtering or Encryption Key on Wireless Router
Check1
Check wireless router setting.
To check the wireless router setting, see the instruction manual provided with the wireless router or contact its
manufacturer. Make sure the computer and the wireless router can communicate with each other under this
setting.
185
Check2
If filtering MAC addresses or IP addresses at wireless router, check that MAC
addresses or IP addresses for computer, network device, and printer are registered.
Check3
If using WPA/WPA2 or WEP key, make sure encryption key for computer,
network device, and printer matches key set for wireless router.
Not only the WEP key itself, but also the key length, key format, the key ID to use, and the authentication
method must be the same for the printer, the wireless router, and the computer.
For details, see Setting an Encryption Key.
With Encryption On, Cannot Communicate with Printer After
Changing Encryption Type at Wireless Router
If you change the encryption type for the printer and it subsequently cannot communicate with the
computer, make sure the encryption type for the computer and the wireless router matches the type set
for the printer.
Cannot Communicate with Printer After Enabling MAC/IP Address Filtering or Encryption Key on
Wireless Router
186
Administrator Password Set for Printer Unknown
Initialize the printer settings.
Initializing Printer Settings
After initializing the printer settings, redo setup.
For Windows:
Perform setup using the Setup CD-ROM or from the web page.
For macOS:
Perform setup from the web page.
187
Printing Is Slow
Check1
Printer may be printing a large job from another computer.
Check2
Make sure the printer is not placed too far away from the wireless router.
Place the wireless router and printer where there are no obstacles between them. Wireless communication
between different rooms or floors is generally poor. Wireless communication can be impeded by building
materials containing metal or concrete. If the printer cannot communicate with the computer over a wireless LAN
due to a wall, place the printer and the computer in the same room.
In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a
wireless router is nearby, it may cause interference. Place the wireless router as far away from interference
sources as possible.
Note
Though an antenna is attached to most wireless routers, note that some of them have it inside.
Check3
Make sure wireless signal is strong. Monitor signal status and move printer and
wireless router as necessary. (Windows)
Note
IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Select the link below to download IJ Network Device Setup Utility and install it.
Checking Printer Connection Status Using IJ Network Device Setup Utility
See below for starting up IJ Network Device Setup Utility.
For Windows:
Starting Up IJ Network Device Setup Utility
For macOS:
Starting Up IJ Network Device Setup Utility
188
Cannot Access to Internet on Wireless LAN from Communication
Device
Check1
Is your device connected to printer using Wireless Direct?
If your device is connected to the printer using Wireless Direct, you cannot access to the Internet. Turn off
Wireless Direct and connect your device to the wireless router.
For details, see the instruction manual provided with your device and wireless router.
Check2
Is wireless router on?
Check3
Is wireless router configured properly?
For more on checking wireless router settings, see the instruction manual provided with the wireless router or
contact its manufacturer.
Check4
Check your device and wireless router location.
Check the distance between your device and wireless router, and check for obstruction or source of radio wave
interference nearby.
189
Ink Level Not Shown on Printer Status Monitor (Windows)
Use the printer driver with bidirectional communication.
Select Enable bidirectional support in the Ports sheet of the properties dialog box of the printer driver.
Opening Printer Driver's Setup Screen
190
Cannot Print or Connect
Redo printer setup if one of conditions below is applied.
if you have replaced a computer or wireless router
if you have changed wireless router settings
if you have changed the printer connection method (wireless LAN/USB)
if you have forgotten the administrator password specified for the printer
If you have forgotten the password, initialize the printer to restore the password to default, and then redo
printer setup.
Initializing Printer Settings
Visit here for more on the setup procedure.
If none of the above is applied, see Printer Suddenly Stopped Working for Some Reason.
191
Other Network Problems
Checking Network Information
Restoring to Factory Defaults
192
Checking Network Information
Checking Printer IP Address or MAC Address
Checking Computer IP Address or MAC Address
Checking Communication Between the Computer, the Printer, and the Wireless Router
Checking Network Setting Information
Checking Printer IP Address or MAC Address
To check the printer's IP Address or MAC address, print out the network settings information.
Printing Network Settings
For Windows, you can check the network setting information on the computer screen.
Canon IJ Network Device Setup Utility Screen
Checking Computer IP Address or MAC Address
To check the IP Address or MAC address of your computer, follow the instructions below.
For Windows:
1. Select Command Prompt as shown below.
In Windows 10, right-click Start button and select Command Prompt.
In Windows 8.1, select Command Prompt from the Start screen. If Command Prompt is not
displayed on the Start screen, select the Search charm and search for "Command Prompt".
In Windows 7, click Start > All Programs > Accessories > Command Prompt.
2. Enter "ipconfig/all" and press Enter.
The IP address and MAC address of your computer appear. If your computer is not connected to
a network, the IP address does not appear.
For macOS:
1. Select System Preferences from Apple menu, and then click Network.
2. Make sure network interface used by computer is selected, and then click Advanced.
Make sure Wi-Fi is selected as network interface.
3. Check the IP address or MAC address.
Click TCP/IP to check the IP address.
Click Hardware to check the MAC address.
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Checking Communication Between the Computer, the Printer, and the
Wireless Router
Perform a ping test to check if communication is taking place.
For Windows:
1. Select Command Prompt as shown below.
In Windows 10, right-click Start button and select Command Prompt.
In Windows 8.1, select Command Prompt from the Start screen. If Command Prompt is not
displayed on the Start screen, select the Search charm and search for "Command Prompt".
In Windows 7, click Start > All Programs > Accessories > Command Prompt.
2. Type the ping command and press Enter.
The ping command is as follows: ping XXX.XXX.XXX.XXX
"XXX.XXX.XXX.XXX" is the IP address of the target device.
If communication is taking place, a message like the one shown below appears.
Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255
If Request timed out appears, communication is not taking place.
For macOS:
1. Start Network Utility as shown below.
Select Computer from Go menu of Finder, double-click Macintosh HD > System > Library >
CoreServices > Applications > Network Utility.
2. Click Ping.
3. Make sure Send only XX pings (XX are numbers) is selected.
4. Enter IP address of target printer or target wireless router in Enter the network address to ping.
5. Click Ping.
"XXX.XXX.XXX.XXX" is the IP address of the target device.
A message such as the following appears.
64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms
64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms
64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms
--- XXX.XXX.XXX.XXX ping statistics ---
3 packets transmitted, 3 packets received, 0% packet loss
If packet loss is 100%, communication is not taking place. Otherwise, computer is communicating
with target device.
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Checking Network Setting Information
To check the printer's network settings information, print out the network settings information.
Printing Network Settings
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Restoring to Factory Defaults
Important
For Windows:
Initialization erases all network settings on the printer, making printing operation from a computer over a
network impossible. To use the printer over a network again after restoring it to the factory defaults,
redo setup using the Setup CD-ROM or from the web page.
For macOS:
Initialization erases all network settings on the printer, making printing operation from a computer over a
network impossible. To use the printer over a network again after restoring it to the factory defaults,
redo setup from the web page.
Press and hold the RESUME button and release it when the Alarm lamp flashes 8 times.
The network settings are initialized.
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Message Appears on Computer During Setup
Screen to Enter Password Appears During Setup (Windows)
Encryption Settings Screen Appears When Wireless Router Selected (Windows)
"You have connected the printer to the non encrypted wireless network" Appears
Screen to Enter Password Appears During Setup (Windows)
If the printer is set up for use with a network and an administrator password has been set, a screen asking
you to enter the password appears.
Enter the same password as that specified for the printer.
Note
An administrator password is already set for the printer at the time of purchase.
For details:
Administrator Password
For improved security, we recommend that you change the administrator password.
Changing Administrator Password
Encryption Settings Screen Appears When Wireless Router Selected
(Windows)
This screen appears automatically if the selected wireless router is encrypted. Set the same encryption
settings as those set for the wireless router.
For more on encryption settings, see Performing/Changing Wireless LAN Settings.
"You have connected the printer to the non encrypted wireless
network" Appears
Security is not configured on the wireless router. The printer can still be used, so continue the setup
procedure and complete it.
Important
If you connect to a network that is not protected with security measures, there is a risk of disclosing
data such as your personal information to a third party.
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Connecting Printer and Wireless Router Using Easy wireless
connect
Using "Easy wireless connect" allows you to register wireless router information to the printer directly via a
device (e.g. smartphone or tablet). Turn the printer and the device on and perform connection setup.
For details:
Easy wireless connect
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Cannot Connect Smartphone/Tablet to Wireless Router
Check
Is the wireless LAN antenna displayed on your smartphone/tablet?
Example:
If the antenna is not displayed, your device's wireless function is disabled. Enable wireless LAN on your device
and connect it to a wireless router. For more on the procedure, refer to your device's instruction manual or visit
the manufacturer's website.
Note
If you perform setup for your smartphone/tablet to use the printer, connect the printer and wireless router in
advance and complete setup on the computer so that the setup is easier.
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Downloading Canon PRINT Inkjet/SELPHY
Download Canon PRINT Inkjet/SELPHY from App Store and Google Play.
For iOS
For Android
You can use AirPrint if you use an iOS device.
Printing from iOS Device (AirPrint)
You can also use Canon Print Service (printing plug-in) if you use an Android 4.4.2 or later.
Canon Print Service
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Checking Wireless Router SSID/Key
Though an antenna is attached to most wireless routers, note that some of them have it inside.
For details, refer to your wireless router's instruction manual or visit the manufacturer's website.
Important
Some wireless routers distinguish SSIDs by the last alphanumeric character according to their
bandwidth (2.4 GHz or 5 GHz) or purpose (for computer or game machine). Make sure you are using
the SSID for 2.4 GHz bandwidth or IEEE802.11g/IEEE802.11n.
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Checking Wireless Router SSID for Smartphone/Tablet
Check it from the setting screen of your smartphone/tablet.
Example:
For details on how to display the setting screen, refer to your device's instruction manual or visit the
manufacturer's website.
Important
Make sure your device is selecting the wireless router with the same SSID as that the printer is
connected to, and connect your device to the wireless router.
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Privacy Separator/SSID Separator/Network Separation Function
If a privacy separator, SSID separator, or Network separation function is enabled on the wireless router, you
cannot perform setup. Before performing setup, disable these functions. For the procedure, refer to your
wireless router's instruction manual or visit the manufacturer's website.
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Setting Up Using Smartphone/Tablet
Refer to Getting Started or visit here to perform setup.
Note
Before performing setup, we recommend you connect the printer and computer via a wireless router
and make sure you can print from the computer.
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Error Occurs During Wireless LAN Setup
Check1
Check wireless router location
Make sure the printer is not placed far away from the wireless router.
The printer can be up to 50 m (164 ft) from the wireless router indoors. Make sure the printer is close enough to
the wireless router to be used.
Place the wireless router and printer where there are no obstacles between them. Wireless communication
between different rooms or floors is generally poor. Wireless communication can be impeded by building
materials containing metal or concrete. If the printer cannot communicate with the computer over a wireless LAN
due to a wall, place the printer and the computer in the same room.
In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a
wireless router is nearby, it may cause interference. Place the wireless router as far away from interference
sources as possible.
Note
Though an antenna is attached to most wireless routers, note that some of them have it inside.
Check2
Check wireless router settings
The printer and wireless router should be connected using 2.4 GHz bandwidth. Make sure the wireless router for
the printer's destination is configured to use 2.4 GHz bandwidth.
Important
Note that some wireless routers distinguish SSIDs by the last alphanumeric character according to their
bandwidth (2.4 GHz or 5 GHz) or purpose (for computer or game machine).
To check the SSID of the wireless router the printer is connected to, print the network settings.
Printing Network Settings
For details, see the instruction manual supplied with the wireless router or contact the manufacturer.
If you use an encryption key, specify it for the SSID you are using.
For details, see
Setting an Encryption Key.
Note
Pressing a button on the wireless router allows you to connect the printer and wireless router.
WPS Connection
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For manual setup:
WPS (PIN Code) Connection
If the measures above do not resolve the problem, make sure the DHCP of the wireless router is enabled.
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Checking Status Code
You can check the current network status by printing network information. "Status Code" represents the
network status.
Follow the procedure below to check the status code.
1.
Print out network settings.
Printing Network Settings
2.
Check "2-2 Result Codes" on printout.
3.
Visit http://canon.com/ijnwt to check details on displayed status code (c-xx: "xx" represents
numeric characters).
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Problems while Printing from Smartphone/Tablet
Cannot Print from Smartphone/Tablet
208
Cannot Print from Smartphone/Tablet
If you cannot print from your smartphone/tablet, it is possible that your smartphone/tablet cannot
communicate with the printer.
Check the cause of your problem according to the connection method.
Cannot Communicate with Printer over Wireless LAN
Cannot Communicate with Printer while It Is in Wireless Direct
Note
For problems on printing with other connection methods or more on performing settings of each
connection method:
Using PIXMA/MAXIFY Cloud Link
Printing with Google Cloud Print
Printing from iOS Device (AirPrint)
Cannot Communicate with Printer over Wireless LAN
If your smartphone/tablet cannot communicate with the printer, check the following.
Check1
Check the power status of printer, network devices (e.g. wireless router), and
smartphone/tablet.
Turn on the printer or devices.
If the power is already turned on, turn it off and on again.
It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCP
update interval, energy saving mode, etc.) or to update the wireless router firmware.
For details, contact the manufacturer of your wireless router.
Check2
Check the settings of your device (smartphone/tablet).
Make sure wireless LAN is enabled on your device.
For details, refer to your device's instruction manual.
Check3
Is the printer connected to the wireless router?
Use the Wireless lamp to check the connection status between the printer and wireless router.
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If the Wireless lamp is not lit, the printer is not connected to the wireless router. Check the environment or
settings of the wireless router.
Check4
Are network settings of printer identical with those of wireless router?
Make sure the network settings of the printer (e.g. wireless router name, SSID, network key, etc.) are identical
with those of the wireless router.
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its
manufacturer.
To check the current network settings of the printer, print out the network setting information.
Printing Network Settings
Note
IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Select the link below to download IJ Network Device Setup Utility and install it.
Checking Printer Connection Status Using IJ Network Device Setup Utility
See below for starting up IJ Network Device Setup Utility.
For Windows:
Starting Up IJ Network Device Setup Utility
For macOS:
Starting Up IJ Network Device Setup Utility
Check5
Are network settings of your smartphone/tablet identical with those of wireless
router?
Make sure the network settings of your smartphone/tablet (e.g. wireless router name, SSID, network key, etc.)
are identical with those of the wireless router.
To check the settings of your smartphone/tablet, refer to the instruction manual provided with it.
If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the
network settings of it to match with those of the wireless router.
Check6
Make sure the printer is not placed too far away from the wireless router.
If the distance between the printer and wireless router is too far, wireless communication becomes poor. Place
the printer and wireless router close to each other.
Note
Though an antenna is attached to most wireless routers, note that some of them have it inside.
Check7
Make sure wireless signal is strong. Monitor signal status and move printer
and wireless router as necessary.
Place the wireless router and printer where there are no obstacles between them. Wireless communication
between different rooms or floors is generally poor. Wireless communication can be impeded by building
materials containing metal or concrete. If the printer cannot communicate with the computer over a wireless
LAN due to a wall, place the printer and the computer in the same room.
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In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a
wireless router is nearby, it may cause interference. Place the wireless router as far away from interference
sources as possible.
Note
IJ Network Device Setup Utility allows you to diagnose and repair the network status.
Select the link below to download IJ Network Device Setup Utility and install it.
Checking Printer Connection Status Using IJ Network Device Setup Utility
See below for starting up IJ Network Device Setup Utility.
For Windows:
Starting Up IJ Network Device Setup Utility
For macOS:
Starting Up IJ Network Device Setup Utility
Cannot Communicate with Printer while It Is in Wireless Direct
If your smartphone/tablet cannot communicate with the printer in the Wireless Direct, check the following.
Check1
Check the power status of printer and other devices (smartphone or tablet).
Turn on the printer or devices.
If the power is already turned on, turn it off and on again.
Check2
Is Wireless Direct enabled?
Make sure the Direct lamp is lit.
If not, press the Direct button once to enable Wireless Direct.
Check3
Check the settings of your device (smartphone/tablet).
Make sure wireless LAN is enabled on your device.
For details, refer to your device's instruction manual.
Check4
Make sure printer is selected as connection for device (e.g. smartphone or
tablet).
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Select the identifier for Wireless Direct (SSID) specified for the printer as the connection destination for
devices.
Check the destination on your device.
For details, refer to your device's instruction manual or visit the manufacturer's website.
To check the identifier for Wireless Direct (SSID) specified for the printer, print out the network setting
information of the printer.
Printing Network Settings
Check5
Have you entered the proper password specified for the Wireless Direct?
To check the password specified for the printer, print out the network setting information of the printer.
Printing Network Settings
Check6
Make sure the printer is not placed too far away from the device.
If the distance between the printer and wireless router is too far, wireless communication becomes poor. Place
the printer and wireless router close to each other.
Note
Though an antenna is attached to most wireless routers, note that some of them have it inside.
Check7
Make sure 5 devices are already connected.
Wireless Direct does not allow more than 5 devices to be connected.
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Cannot Find Printer from Smartphone/Tablet while Using Bluetooth
If you cannot find the printer from your smartphone/tablet, it is possible that your smartphone/tablet cannot
communicate with the printer.
Note
For problems on printing with other connection methods or more on performing settings of each
connection method:
Using PIXMA/MAXIFY Cloud Link
Printing with Google Cloud Print
Printing from iOS Device (AirPrint)
Check1
If you are using an Android smartphone/tablet, check the Android version of
your smartphone/tablet.
Make sure the Android version of your smartphone/tablet is not 5.0, 4.2, or 4.1.
To check the version, refer to your device’s instruction manual.
Check2
Make sure the printer is turned on.
Confirming that the Power Is On
Check3
Make sure the printer is configured to use Bluetooth connection.
Check the setting from the operation panel following the procedure below.
1.
Make sure printer is turned on.
2.
Load three sheets of A4 or Letter-sized plain paper.
3.
Press Information button.
The printer starts printing the network setting information.
4. Make sure "Enable" is printed at "Bluetooth Setting" on "6-1".
If "Disable" is printed, press and hold the Resume button and release it when the Alarm lamp flashes 11
times.
Bluetooth connection is enabled.
Check4
Make sure your smartphone/tablet is configured to use Bluetooth connection.
Make sure the Bluetooth function is enabled on your smartphone/tablet.
To check whether the Bluetooth function is enabled, refer to your device’s instruction manual.
Check5
Is the printer connected to another device via Bluetooth?
213
You can connect only one device to the printer via Bluetooth at the same time.
If another device is connected to the printer, wait for a while or turn off the printer and turn it on, and then
connect the device again from the top screen of Canon PRINT Inkjet/SELPHY.
Check6
Is the printer operation in progress?
You cannot use Bluetooth connection while the printer setup or printing is in progress.
Wait until the setup or printing is complete.
Check7
Make sure you do not cancel pairing on Remote UI.
Pairing is canceled if you delete a paired device or change the PIN code on the Bluetooth setting screen of
Remote UI.
Delete pairing information of the printer also on the Bluetooth setting screen of your smartphone/tablet. Use
Canon PRINT Inkjet/SELPHY to perform settings and pairing.
Check8
Make sure the setting to turn on the printer automatically is enabled.
If the setting is disabled, you may not use the Bluetooth function of the printer.
Enable the setting to turn on the printer automatically.
For Windows:
Managing the Printer Power
For macOS:
Managing the Printer Power
Note
If you are using a smartphone/tablet:
Changing Settings Using Web Browser
Changeable Setting Items Using Web Browser
Check9
If you are using an Android smartphone/tablet, make sure you do not select
another printer on Canon PRINT Inkjet/SELPHY.
If you select another printer on Canon PRINT Inkjet/SELPHY, you fail in pairing even though you select the
printer properly on the Bluetooth setting screen of the Android device.
Return to the top screen of Canon PRINT Inkjet/SELPHY and select the printer properly.
Check10
Make sure you do not change the Bluetooth device name on Remote UI.
The printer name may be displayed on the printer list of Canon PRINT Inkjet/SELPHY by the previous name
even though you change the Bluetooth device name on Remote UI.
If the printer name is displayed on the list by the previous name, select it instead of the current name.
Check11
Is only part of the printer’s device name displayed on Canon PRINT Inkjet/
SELPHY?
214
If you changed the device name of the printer on Remote UI, only the initial part of the device name may be
displayed on Canon PRINT Inkjet/SELPHY.
In this case, select the device name whose initial part matches the current name.
215
Printing Problems
Printing Does Not Start
Ink Is Not Coming Out
Paper Does Not Feed Properly/"No Paper" Error
Print Results Are Unsatisfactory
216
Printing Does Not Start
Check1
Make sure printer is turned on.
If not, make sure the printer is securely plugged in and press ON/Stop button to turn on.
The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.
Note
If you are printing large data such as photos or other graphics, printing may take longer to start. The ON
lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts.
Check2
Make sure printer is properly connected to computer.
When the printer is connected to your computer with a USB cable, check the following:
If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the
computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact
the vendor of the relay device.
There could also be a problem with the USB cable. Replace the USB cable and retry the printing.
If you use the printer over a LAN, make sure the printer is correctly set up for network use.
Cannot Find Printer while Using Wireless LAN
Note
IJ Network Device Setup Utility allows you to diagnose and repair the network status. Download it from the
web page.
For Windows
For macOS
Check3
Make sure paper settings match information set for rear tray.
If the Alarm lamp and Paper lamp flash at the same time, the paper settings and paper size do not match the
information set for the rear tray.
Press the ON/Stop button to stop printing and check the settings.
An Error Occurs
Check4
If printing from a computer, delete jobs stuck in print queue.
For Windows:
Deleting the Undesired Print Job
For macOS:
Deleting the Undesired Print Job
217
Check5
Is your printer's printer driver selected when printing?
The printer will not print properly if you are using a printer driver for a different printer.
For Windows:
Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.
Note
To make the printer the one selected by default, select Set as Default Printer.
For macOS:
Make sure your printer's name is selected in Printer in the Print dialog.
Note
To make the printer the one selected by default, select the printer for Default printer.
Check6
Is print data extremely large? (Windows)
If the print data is large, part of image data may be cut off and printing failure may occur.
Click Print Options on Page Setup sheet of the printer driver. Then set Prevention of Print Data Loss to On in
the dialog that appears.
Important
Selecting On for Prevention of Print Data Loss may reduce print quality.
Check7
If printing from a computer, restart the computer.
Restart the computer and try printing again.
218
Ink Is Not Coming Out
Check1
Check the estimated ink levels.
For Windows:
Checking the Ink Status from Your Computer (Windows)
For macOS:
Checking the Ink Status from Your Computer (macOS)
Replace an empty FINE cartridge with a new one.
Check2
Is the FINE cartridge installed properly?
If the FINE cartridge is not installed securely, ink may not be ejected correctly.
Retract the output tray extension and the paper output tray, open the cover, then remove the FINE cartridges.
Then install the FINE cartridges again. Push up the FINE cartridge until it clicks into place.
After confirming that the FINE cartridge is installed properly, close the cover.
Check3
Are the print head nozzles clogged?
Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.
For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing
Is Faint or Uneven.
If nozzle check pattern is not printed correctly:
219
After performing the print head cleaning, print the nozzle check pattern and examine the pattern.
If problem is not resolved after performing print head cleaning twice:
Perform print head deep cleaning.
If the problem is not resolved after performing print head deep cleaning, turn off the printer and perform
print head deep cleaning again 24 hours later.
If problem is not resolved after performing print head deep cleaning twice:
Ink may have run out. Replace the FINE cartridge.
220
Paper Does Not Feed Properly/"No Paper" Error
Check1
Make sure paper is loaded.
Loading Paper
Check2
When loading paper, consider the following.
When loading two or more sheets of paper, align the edges of the sheets before loading the paper.
When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load
limit.
However, paper may not feed correctly at the maximum capacity, depending on the type of paper or
environmental conditions (very high or low temperature and humidity). In such cases, reduce the amount of
paper you load at a time to less than half of the paper load limit.
Always load the paper in portrait orientation, regardless of the printing orientation.
When you load the paper, load the paper with the print side facing UP. Align the paper stack against the
right side of the rear tray and slide the paper guide so that it just touches the left edge of the stack.
Loading Paper
Check3
Is paper too thick or curled?
Unsupported Media Types
Check4
Make sure media type and paper size settings match with loaded paper.
Check5
Make sure that there are not any foreign objects in the rear tray.
If the paper tears in the rear tray, see List of Support Code for Error (Paper Jams) to remove it.
If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply,
then remove the foreign object.
221
Check6
Clean paper feed roller.
Cleaning Paper Feed Rollers
If the measures above do not solve the problem, contact your nearest Canon service center to request a
repair.
222
Print Results Are Unsatisfactory
If the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check the
paper and print quality settings first.
Check1
Do page size and media type settings match size and type of loaded paper?
If these settings do not match, it is not possible to obtain the proper result.
If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the
printout color.
Also, if you print with an incorrect paper type setting, the printed surface may be scratched.
In borderless printing, uneven coloring may occur depending on the combination of the paper type setting and
the loaded paper.
The method for checking the paper and print quality settings differs depending on what you are using your printer
for.
Printing from a PictBridge (Wireless LAN)
compliant device
Check the settings on your PictBridge (Wireless LAN) compliant device.
PictBridge (Wireless LAN) Print Settings
Printing from your computer (Windows) Check the settings using the printer driver.
Basic Printing Setup
Check2
Make sure appropriate print quality is selected (see table above).
Select a print quality suited to the paper and to what you are printing. If you notice blurs or uneven colors,
increase the print quality setting and retry the printing.
For Windows, you can check print quality settings using the printer driver.
Changing the Print Quality and Correcting Image Data
Check3
If problem is not resolved, check other causes.
See also the sections below:
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear
Colors Are Unclear
Lines Are Misaligned
Paper Is Smudged / Printed Surface Is Scratched
Cannot Complete Printing
Lines Incomplete or Missing (Windows)
Images Incomplete or Missing (Windows)
Ink Blots / Paper Curl
Back of Paper Is Smudged
Uneven or Streaked Colors
223
If Printed Paper Has Been Discolored
Colors may fade with time if the printed paper is left for a long period of time.
After printing, dry the paper sufficiently, avoid high temperatures, high humidity, and direct sunlight, and
store or display indoors at room temperature and normal humidity.
To avoid direct exposure to air, we recommend that you store the paper in an album, plastic folder, photo
frame, etc.
224
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks
Appear
Printing Is Blurry
Colors Are Wrong
225
White Streaks Appear
Check1
Check paper and print quality settings.
Print Results Are Unsatisfactory
Check2
Are the print head nozzles clogged?
Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.
For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing
Is Faint or Uneven.
If nozzle check pattern is not printed correctly:
After performing the print head cleaning, print the nozzle check pattern and examine the pattern.
If problem is not resolved after performing print head cleaning twice:
Perform print head deep cleaning.
If the problem is not resolved after performing print head deep cleaning, turn off the printer and perform
print head deep cleaning again 24 hours later.
If problem is not resolved after performing print head deep cleaning twice:
Ink may have run out. Replace the FINE cartridge.
Check3
Make sure the ink is sufficient.
For Windows:
Checking the Ink Status from Your Computer (Windows)
For macOS:
Checking the Ink Status from Your Computer (macOS)
When a FINE cartridge runs out of ink, replace it with a new one.
Check4
When using paper with one printable surface, make sure paper is loaded with
printable side facing up.
Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.
226
Load paper with the printable side facing up.
Refer to the instruction manual supplied with the paper for detailed information on the printable side.
Check5
Is the FINE cartridge installed properly?
If the FINE cartridge is not installed securely, ink may not be ejected correctly.
Retract the output tray extension and the paper output tray, open the cover, then remove the FINE cartridges.
Then install the FINE cartridges again. Push up the FINE cartridge until it clicks into place.
After confirming that the FINE cartridge is installed properly, close the cover.
227
Colors Are Unclear
Check1
Are the print head nozzles clogged?
Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.
For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing
Is Faint or Uneven.
If nozzle check pattern is not printed correctly:
After performing the print head cleaning, print the nozzle check pattern and examine the pattern.
If problem is not resolved after performing print head cleaning twice:
Perform print head deep cleaning.
If the problem is not resolved after performing print head deep cleaning, turn off the printer and perform
print head deep cleaning again 24 hours later.
If problem is not resolved after performing print head deep cleaning twice:
Ink may have run out. Replace the FINE cartridge.
Check2
Make sure the ink is sufficient.
For Windows:
Checking the Ink Status from Your Computer (Windows)
For macOS:
Checking the Ink Status from Your Computer (macOS)
When a FINE cartridge runs out of ink, replace it with a new one.
Check3
Is FINE cartridge installed properly?
If the FINE cartridge is not installed securely, ink may not be ejected correctly.
Retract the output tray extension and the paper output tray, open the cover, then remove the FINE cartridges.
Then install the FINE cartridges again. Push up the FINE cartridge until it clicks into place.
228
After confirming that the FINE cartridge is installed properly, close the cover.
Note
Printed colors may not match screen colors due to basic differences in the methods used to produce
colors. Color control settings and environmental differences can also affect how colors appear on the
screen. Therefore, colors of printing results may be different from those on the screen.
229
Lines Are Misaligned
Check1
Check paper and print quality settings.
Print Results Are Unsatisfactory
Check2
Perform print head alignment.
If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position.
For Windows:
Aligning the Print Head Position from Your Computer (Windows)
For macOS:
Aligning the Print Head Position from Your Computer (macOS)
Check3
Increase print quality and try printing again.
Increasing the print quality may improve the print result.
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Paper Is Smudged / Printed Surface Is Scratched
Paper Is Smudged
Smudged Edges Smudged Surface
Printed Surface Is Scratched
Check1
Check paper and print quality settings.
Print Results Are Unsatisfactory
Check2
Check paper type.
Make sure you are using the right paper for what you are printing.
Supported Media Types
Check3
Correct curl before loading paper.
We recommend putting unused paper back into the package and storing it flat.
Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded on the rear tray for a long time may cause the paper to curl. In this case, load the
paper with the other side facing up. It may resolve the problem.
Other Paper
If the paper corners curl more than 0.1 inch / 3 mm (A) in height, the paper may smudge or may not feed
properly. Follow the instructions below to correct the paper curl.
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1. Roll up paper in opposite direction to paper curl as shown below.
2. Check that paper is now flat.
We recommend printing curl-corrected paper one sheet at a time.
Note
Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward.
Follow the instructions below to curl the paper outward up to 0.1 inch / 3 mm (B) in height before printing.
This may improve the print result.
(C) Print side
We recommend feeding paper that has been curled outward one sheet at a time.
Check4
Set printer to prevent paper abrasion. (Windows)
Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper. If
you notice abrasion even with the media type set correctly to match the paper, set the printer to prevent paper
abrasion following the procedure below.
1.
Make sure printer is turned on.
2.
Open printer driver setup window.
Opening Printer Driver's Setup Screen
3. Click Maintenance tab and Custom Settings.
4. Select Prevent paper abrasion check box and click OK.
This may reduce the print speed.
* Once you have finished printing, undo this setting. Otherwise, it will apply to subsequent print jobs.
Check5
If intensity is set high, reduce intensity setting and try printing again. (Windows)
If you are printing with a high intensity setting on plain paper, the paper may absorb too much ink and become
wavy, causing paper abrasion.
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Check the intensity setting in the printer driver.
Adjusting Intensity
Check6
Do not print outside recommended printing area.
If you print outside the recommended printing area of your paper, ink may stain the lower edge of the paper.
Resize the document using application software.
Print Area
Check7
Is paper feed roller dirty?
Clean paper feed roller.
Cleaning the Paper Feed Rollers
Check8
Is inside of printer dirty?
During duplex printing, ink may stain the inside of the printer, smudging the printout.
Perform bottom plate cleaning to clean inside of printer.
Cleaning Inside the Printer (Bottom Plate Cleaning)
Note
To prevent staining inside the printer, be sure to set the correct paper size.
Check9
Set longer ink drying time.
This allows the printed surface to dry, preventing smudges and scratches.
For Windows:
1.
Make sure printer is turned on.
2.
Open printer driver setup window.
Opening Printer Driver's Setup Screen
3.
Click Maintenance tab and Custom Settings.
4.
Drag Ink Drying Wait Time slide bar to set the wait time and click OK.
5.
Check message and click OK.
For macOS:
Set the waiting time using Remote UI.
Changing the Printer Operation Mode
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Cannot Complete Printing
Check1
Select setting not to compress printing data. (Windows)
If you select the setting not to compress the printing data with an application software you are using, the printing
result may be improved.
Click Print Options on Page Setup sheet of the printer driver. Select the Do not allow application software to
compress print data check box and click OK.
* Clear the check box once printing is complete.
Check2
Is print data extremely large? (Windows)
If the print data is large, part of image data may be cut off and printing failure may occur.
Click Print Options on Page Setup sheet of the printer driver. Then set Prevention of Print Data Loss to On in
the dialog that appears.
Important
Selecting On for Prevention of Print Data Loss may reduce print quality.
Check3
Your hard disk may not have sufficient free space to store job.
Delete unnecessary files to free up disk space.
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Lines Incomplete or Missing (Windows)
Check1
Are you using Page Layout Printing or Binding Margin function?
When the Page Layout Printing or Binding margin function is in use, thin lines may not be printed. Try thickening
the lines in the document.
Check2
Is print data extremely large?
If the print data is large, part of image data may be cut off and printing failure may occur.
Click Print Options on Page Setup sheet of the printer driver. Then set Prevention of Print Data Loss to On in
the dialog that appears.
Important
Selecting On for Prevention of Print Data Loss may reduce print quality.
235
Images Incomplete or Missing (Windows)
Check1
Select setting not to compress printing data.
If you select the setting not to compress the printing data with an application software you are using, the printing
result may be improved.
Click Print Options on Page Setup sheet of the printer driver. Select Do not allow application software to
compress print data check box and click OK.
* Clear the check box once printing is complete.
Check2
Is print data extremely large?
If the print data is large, part of image data may be cut off and printing failure may occur.
Click Print Options on Page Setup sheet of the printer driver. Then set Prevention of Print Data Loss to On in
the dialog that appears.
Important
Selecting On for Prevention of Print Data Loss may reduce print quality.
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Ink Blots / Paper Curl
Ink Blots
Paper Curl
Check1
Check paper and print quality settings.
Print Results Are Unsatisfactory
Check2
If intensity is set high, reduce intensity setting and try printing again. (Windows)
If you are printing with a high intensity setting on plain paper, the paper may absorb too much ink and become
wavy, causing paper abrasion.
Check the intensity setting in the printer driver.
Adjusting Intensity
Check3
Use Photo Paper to print photos.
To print data with high color saturation such as photographs or images with dark colors, we recommend that you
use Photo Paper Plus Glossy II or other Canon specialty paper.
Supported Media Types
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Back of Paper Is Smudged
Check1
Check paper and print quality settings.
Print Results Are Unsatisfactory
Check2
Perform bottom plate cleaning to clean inside of printer.
Cleaning Inside the Printer (Bottom Plate Cleaning)
Note
During borderless printing, duplex printing, or too much printing, ink may stain the inside of the printer.
238
Uneven or Streaked Colors
Uneven Colors
Streaked Colors
Check1
Check paper and print quality settings.
Print Results Are Unsatisfactory
Check2
Are the print head nozzles clogged?
Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.
For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing
Is Faint or Uneven.
If nozzle check pattern is not printed correctly:
After performing the print head cleaning, print the nozzle check pattern and examine the pattern.
If problem is not resolved after performing print head cleaning twice:
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Perform print head deep cleaning.
If the problem is not resolved after performing print head deep cleaning, turn off the printer and perform
print head deep cleaning again 24 hours later.
If problem is not resolved after performing print head deep cleaning twice:
Ink may have run out. Replace the FINE cartridge.
Check3
Perform print head alignment.
If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position.
For Windows:
Aligning the Print Head Position from Your Computer (Windows)
For macOS:
Aligning the Print Head Position from Your Computer (macOS)
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Printing Stops
Check1
Is paper loaded?
Make sure paper is loaded.
If necessary, load paper.
Check2
Do documents to be printed have many photographs or illustrations?
It takes time for the printer and the computer to process large data such as photos or other graphics, so it may
seem that the printer is not working.
Also, if you are printing data that requires a lot of ink on successive sheets of plain paper, the printer may pause
temporarily. In either case, wait until the process is complete.
Note
If you are printing a document with a large printing area or printing several copies, printing may pause to
allow the ink to dry.
Check3
Has printer been printing continuously for a long period?
If the printer has been printing continuously for a long time, the print head or other parts around it may overheat.
The printer may stop printing at a line break for a period of time and then resume printing.
In this case, wait a while without doing anything. If the printing does not resume, interrupt your print session and
turn the printer off for at least 15 minutes.
Caution
Print head and surrounding area can become extremely hot. Never touch print head or nearby
components.
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Cannot Print Using AirPrint
Check1
Make sure printer is turned on.
If the printer is turned on, turn it off and back on, and then check whether the issue is resolved.
Check2
Make sure printer is registered to your computer.
Check3
Make sure printer is connected by LAN to same network subnet as AirPrint
compliant device when printing over LAN.
Check4
Make sure printer has enough paper and ink.
Check5
Make sure no error message is displayed on the computer.
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Mechanical Problems
Printer Does Not Turn On
Power Shuts Off By Itself
USB Connection Problems
Cannot Communicate with Printer via USB
243
Printer Does Not Turn On
Check1
Press ON/Stop button.
Check2
Make sure power plug is securely connected to printer, and then turn it back on.
Check3
Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn it
on again.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
244
Power Shuts Off By Itself
Check
If printer is set to turn off automatically after a certain time, disable this setting.
If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that
time has elapsed.
Disable the setting from the computer.
For Windows:
Use Canon IJ Printer Assistant Tool to disable the setting following the procedure below.
1.
Open Canon IJ Printer Assistant Tool.
Maintenance tab Description
2.
Select printer you are using from pulldown menu and select OK.
The menu screen appears.
3.
Select Auto Power.
4.
Select Disable for Auto Power Off.
The setting to shut off the power automatically is disabled.
For macOS:
Use Remote UI to disable the setting.
Opening Remote UI for Maintenance
245
USB Connection Problems
Printing Is Slow/Hi-Speed USB Connection Does Not Work/"This
device can perform faster" Message Appears (Windows)
If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of
USB 1.1. In this case, the printer works properly but printing speed may slow down due to the
communication speed.
Check
Check following to make sure your system environment supports Hi-Speed
USB connection.
Does the USB port on your computer support Hi-Speed USB connection?
Does the USB cable or the USB hub support Hi-Speed USB connection?
Be sure to use a certified Hi-Speed USB cable. We recommend that the USB cable be no longer than 10
feet / 3 meters or so.
Is the Hi-Speed USB driver working properly on your computer?
Make sure the latest Hi-Speed USB driver is working properly and obtain and install the latest version of
the Hi-Speed USB driver for your computer, if necessary.
Important
For more information, contact the manufacturer of your computer, USB cable, or USB hub.
246
Cannot Communicate with Printer via USB
Check1
Make sure printer is turned on.
Check2
Connect USB cable properly.
As the illustration below, the USB port is at the back of the printer.
Important
Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the
instruction manual supplied with the USB cable.
Check3
Make sure Enable bidirectional support is selected in the Ports sheet of the
properties dialog box of the printer driver. (Windows)
If not, select it to enable bidirectional support.
Opening Printer Driver's Setup Screen
247
Installation and Download Problems
Cannot Install Printer Driver (Windows)
Updating Printer Driver in Network Environment (Windows)
248
Cannot Install Printer Driver (Windows)
If installation does not start when you insert Setup CD-ROM:
Follow the instructions below to start the installation.
1. Make the following settings.
In Windows 10, click Start button > File Explorer, and then click This PC from list on left.
In Windows 8.1, select Explorer icon in Taskbar on Desktop, and then select This PC from list
on left.
In Windows 7, click Start, and then click Computer.
2. Double-click the CD-ROM icon in the window that appears.
If the contents of the CD-ROM appear, double-click MSETUP4.EXE.
If you cannot install the printer driver with the Setup CD-ROM, install it from the Canon website.
Note
If the CD-ROM icon does not appear, try the following:
Remove the CD-ROM from your computer and reinsert it.
Restart your computer.
If the icon still does not appear, try a different disc and see if it appears. If it does, there is a
problem with the Setup CD-ROM. Contact your nearest Canon service center to request a repair.
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If you cannot get past the Printer Connection screen:
Cannot Proceed beyond Printer Connection Screen
Other cases:
Reinstall the printer driver.
If the printer driver was not installed correctly, uninstall the printer driver, restart your computer, and then
reinstall the printer driver.
Deleting the Unnecessary Printer Driver
Reinstall the printer driver with the Setup CD-ROM or install it from the Canon website.
Note
If the installer was stopped due to a Windows error, Windows operation may be unstable, and you
may not be able to install the drivers. Restart your computer and then reinstall the drivers.
250
Errors and Messages
An Error Occurs
Message (Support Code) Appears
251
An Error Occurs
When an error occurs in printing such as the printer is out of paper or paper is jammed, the Alarm lamp
flashes or ON lamp and Alarm lamp flash alternately. For Windows, a Support Code (error number) is
displayed on the computer screen shown as below.
Check the status of the Alarm lamp and the message, then take the appropriate action.
Support Code Corresponding to Number of Flashes of Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
Number of
flashes
Cause Support Code
2 flashes Printer is out of paper or paper does not feed. 1000
If the Paper lamp is also flashing:
Paper settings are different from those for the rear tray registered to the print-
er.
2114
3 flashes The cover is open. 1203
Paper is jammed at the paper output tray or on the rear tray. 1300
4 flashes FINE cartridge is not installed properly, or FINE cartridge not compatible with
this printer is installed.
168A
5 flashes FINE cartridge is not installed. 1401
FINE cartridge cannot be recognized. 1403
A problem has occurred to FINE cartridge. 1430
Appropriate ink cartridge is not installed. 1485
8 flashes Ink absorber is almost full. 1701
1712
252
1714
9 flashes Protective material or tape may still be attached to FINE cartridge holder. 1890
11 flashes Paper type and size settings are not correct. 4102
Cannot perform printing with current print settings. 4103
12 flashes Specified data cannot be printed. 4100
13 flashes The ink may have run out. 1686
14 flashes Ink cartridge cannot be recognized. 1684
15 flashes FINE cartridge cannot be recognized. 1682
16 flashes The ink has run out. 1688
Support Code Corresponding to Number of Alternate Flashes of ON Lamp
and Alarm Lamp
Example of 2 times flashing:
(A) Alternately flashes
(B) Goes off
Number of flashes Cause Support Code
2 flashes Printer error has occurred. 5100
3 flashes Printer error has occurred. 6000
7 flashes Printer error has occurred. 5B00
5B12
5B14
8 flashes Printer error has occurred. 5200
5205
5206
253
9 flashes Printer error has occurred. 6800
6801
10 flashes An error requiring a repair has occurred. B202
B203
B204
B205
Other cases than above Printer error has occurred. 6500
6900
6901
6902
6910
6911
6930
6931
6932
6933
6940
6941
6942
6943
6944
6945
6946
6951
254
When a Support Code and a message are displayed on the computer
screen (Windows):
Note
For details on how to resolve errors without Support Codes, see Message (Support Code) Appears.
255
Message (Support Code) Appears
This section describes some of the errors and messages that may appear.
Note
A support code (error number) is displayed on the computer for some errors. For details on errors that
have support code, see List of Support Code for Error.
Error Regarding Power Cord Being Unplugged Is Displayed (Windows)
Writing Error/Output Error/Communication Error (Windows)
Other Error Messages (Windows)
Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed (Windows)
Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears (macOS)
Error Regarding Power Cord Being Unplugged Is Displayed
(Windows)
The printer may have been unplugged while it was on.
Check the error message that appears on the computer and click OK.
The printer starts printing.
See Unplugging the Printer for unplugging the power cord.
Writing Error/Output Error/Communication Error (Windows)
Check1
If the ON lamp is off, make sure printer is plugged in and turn it on.
The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.
Check2
Make sure printer is properly connected to computer.
If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When
the USB cable is securely plugged in, check the following:
If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the
computer, and retry the printing. If printing starts normally, there is a problem with the relay device.
Contact the vendor of the relay device.
There could also be a problem with the USB cable. Replace the USB cable and retry the printing.
If you use the printer over a LAN, make sure the printer is correctly set up for network use.
Check3
Make sure printer driver is installed correctly.
256
Uninstall the printer driver following the procedure described in Deleting the Unnecessary Printer Driver and
reinstall it from the Setup CD-ROM or the Canon website.
Check4
When printer is connected to your computer with a USB cable, check device
status from your computer.
Follow the procedure below to check the device status.
1.
Open the Device Manager on your computer as shown below.
If User Account Control screen is displayed, follow the on-screen instructions.
In Windows 10, right-click Start button and select Device Manager.
In Windows 8.1, select Control Panel from Settings charm on Desktop > Hardware and Sound >
Device Manager.
In Windows 7, click Control Panel, Hardware and Sound, and Device Manager.
2.
Double-click Universal Serial Bus controllers and USB Printing Support.
If USB Printing Support Properties screen does not appear, make sure the printer is correctly
connected to the computer.
Check2
Make sure printer is properly connected to computer.
3.
Click General tab and check for a device problem.
If a device error is shown, see Windows Help to resolve it.
Other Error Messages (Windows)
Check
If an error message appears outside printer status monitor, check the
following:
"Could not spool successfully due to insufficient disk space"
Delete any unnecessary files to increase the amount of free space on the disk.
"Could not spool successfully due to insufficient memory"
Close other applications to increase the available memory.
If you still cannot print, restart your computer and retry the printing.
"Printer driver could not be found"
Uninstall the printer driver following the procedure described in Deleting the Unnecessary Printer Driver
and reinstall it from the Setup CD-ROM or the Canon website.
"Could not print Application name - File name"
Try printing again once the current job is complete.
257
Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is
Displayed (Windows)
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a screen appears asking for
permission to send the printer and application usage information every month for about ten years.
Read the information on the screen and follow the instructions below.
If you agree to participate in survey program:
Click Agree and follow the on-screen instructions. The printer usage information is sent via the
Internet. Once you have completed the procedure, the information is subsequently sent automatically
and the confirmation screen does not reappear.
Note
When the information is being sent, a warning such as an Internet security message may appear.
Make sure the program name is "IJPLMUI.exe" and allow it.
If you clear Send automatically from the next time check box, the information will not be sent
automatically from next time and a confirmation screen will appear at the time of the next survey.
To send the information automatically, see Changing confirmation screen setting:.
If you do not agree to participate in survey program:
Click Do not agree. The confirmation screen closes and the survey is skipped. The confirmation
screen will reappear one month later.
To uninstall Inkjet Printer/Scanner/Fax Extended Survey Program:
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click Uninstall and follow the
on-screen instructions.
258
Changing confirmation screen setting:
1. Make the following settings.
In Windows 10, right-click Start button and select Programs and Features.
In Windows 8.1, select Control Panel from Settings charm on Desktop > Programs >
Programs and Features.
In Windows 7, select Start menu > Control Panel > Programs > Programs and Features.
Note
A confirmation/warning dialog box may appear when installing, uninstalling or starting up
software.
This dialog box appears when administrative rights are required to perform a task.
If you are logged in on an account with administrator privileges, follow the on-screen
instructions.
2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program.
3. Select Change.
If you select Yes after you have followed the on-screen instructions, the confirmation screen will
appear at the time of the next survey.
If you select No, the information will be sent automatically.
Note
If you select Uninstall, the Inkjet Printer/Scanner/Fax Extended Survey Program is
uninstalled. Follow the on-screen instructions.
Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears
(macOS)
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, the printer and application
software usage information is sent every month for about ten years. The Inkjet Printer/Scanner/Fax
Extended Survey Program icon appears in the Dock when it is time to send the printer usage
information.
Click the icon, read the information that appears, and then follow the instructions below.
259
If you agree to participate in survey program:
Click Agree and follow the on-screen instructions. The printer usage information is sent via the
Internet. Once you have completed the procedure, the information is subsequently sent automatically
and the confirmation screen does not reappear.
Note
If you clear the Send automatically from the next time check box, the information will not be
sent automatically the next time and the Inkjet Printer/Scanner/Fax Extended Survey Program
icon will appear in the Dock at the time of the next survey.
If you do not agree to participate in survey program:
Click Do not agree. The confirmation screen closes and the survey is skipped. The confirmation
screen will reappear one month later.
To stop sending the information:
Click Turn off. This stops the Inkjet Printer/Scanner/Fax Extended Survey Program, and information
is not sent. To resume the survey, see Changing setting:.
To uninstall Inkjet Printer/Scanner/Fax Extended Survey Program:
1. Stop Inkjet Printer/Scanner/Fax Extended Survey Program.
Changing setting:
260
2. Select Applications from Go menu of Finder, double-click the Canon Utilities folder and Inkjet
Extended Survey Program folder.
3. Move Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app to Trash.
4. Restart computer.
Empty Trash and restart your computer.
Changing setting:
To display the confirmation screen every time the printer usage information is sent or to resume
surveying, follow the procedure below.
1. Select Applications from Go menu of Finder, double-click the Canon Utilities folder and Inkjet
Extended Survey Program folder.
2. Double-click Canon Inkjet Printer/Scanner/Fax Extended Survey Program icon.
Do not display the confirmation screen when information is sent:
If the check box is selected, the information will be sent automatically.
If the check box is not selected, Inkjet Printer/Scanner/Fax Extended Survey Program
icon will appear in the Dock at the time of the next survey. Click the icon and follow the on-
screen instructions.
Turn off/Turn on button:
Click the Turn off button to stop the Inkjet Printer/Scanner/Fax Extended Survey Program.
Click the Turn on button to restart the Inkjet Printer/Scanner/Fax Extended Survey Program.
261
List of Support Code for Error
Support code appears on your computer screen when errors occur.
A "support code" is an error number, and appears along with an error message.
When an error occurs, check the support code displayed on the computer screen and take the appropriate
action in response.
Support Code Appears on Computer Screen
1000 to 1ZZZ
1000 1200 1203 1300 1401 1403
1430 1485 1682 1684 1686 1688
168A 1700 1701 1712 1713 1714
1715 1890
2000 to 2ZZZ
2114 2123
3000 to 3ZZZ
3439 3440 3441 3442 3443 3444
3445 3446
4000 to 4ZZZ
4100 4102 4103 495A
5000 to 5ZZZ
5100 5200 5205 5206 5B00 5B01
5B12 5B13 5B14 5B15
6000 to 6ZZZ
6000 6500 6800 6801 6900 6901
6902 6910 6911 6930 6931 6932
6933 6940 6941 6942 6943 6944
6945 6946 6951
262
A000 to ZZZZ
B202 B203 B204 B205
For paper jam support codes, see also List of Support Code for Error (Paper Jams).
263
List of Support Code for Error (Paper Jams)
If paper jams, remove it following the appropriate procedure as shown below.
If you can see the jammed paper at the paper output slot or the rear tray:
1300
If you cannot see the jammed paper at the paper output slot or the rear tray:
Paper Is Jammed inside Printer
Cases other than above:
Other Cases
264
1300
Cause
Paper is jammed when feeding paper from rear tray.
What to Do
If the paper fed from the rear tray is jammed, remove the jammed paper from the paper output slot or from
the rear tray following the instructions below.
1.
Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier.
Hold the paper with both hands, and pull it out slowly so as not to tear it.
Note
If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may
be ejected automatically.
If paper becomes jammed during printing and you need to turn off the printer to remove it, press
the ON/Stop button to stop the printing before you turn off the printer.
If the paper tears and you cannot remove the jammed paper from the paper output slot or the
rear tray, remove the paper from inside the printer.
Paper Is Jammed inside Printer
2.
Reload paper and press printer's RESUME button.
The printer resumes printing. Reprint the page you were printing if it was not printed properly due to
the paper jam.
If you turned off the printer in step 1, the print data that was sent to the printer is erased. Redo the
printing.
Note
When reloading the paper, make sure you are using suitable paper and loading it correctly.
If the measures above do not solve the problem, contact your nearest Canon service center to request a
repair.
265
Paper Is Jammed inside Printer
If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the
rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions
below.
Note
If paper becomes jammed during printing and you need to turn off the printer to remove it, press the
ON/Stop button to stop the printing before you turn off the printer.
1.
Turn off printer and unplug it.
2.
Retract paper output tray and open cover.
Important
Do not touch clear film (A).
If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.
3. Check if jammed paper is under FINE cartridge holder.
If the jammed paper is under the FINE cartridge holder, move the FINE cartridge holder to the far right or
left, whichever makes it easier to remove the paper.
When moving the FINE cartridge holder, hold the FINE cartridge holder and slide it slowly to the far right
or left.
266
4.
Hold jammed paper firmly in both hands.
If the paper is rolled up, pull out it.
5.
Slowly pull out paper, so as not to tear it.
6. Make sure all jammed paper is removed.
If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and
remove any remaining paper.
267
Any paper left under the FINE cartridge holder?
Any small bits of paper left in the printer?
Any paper left in the left and right empty spaces (B) in the printer?
7.
Close cover.
All jobs in the print queue are canceled. Redo the printing.
Note
When reloading the paper, make sure you are using suitable paper and loading it correctly. If a
paper jam message appears on your computer screen when you resume printing after removing
all the jammed paper, there may be some paper still inside the printer. Check the printer again for
any remaining bits of paper.
If the measures above do not solve the problem, contact your nearest Canon service center to request a
repair.
268
1000
Cause
Possible causes include the following.
There is no paper in the rear tray.
Paper is not loaded in the rear tray properly.
What to Do
Take the corresponding actions below.
Load paper in the rear tray.
Align the paper guide with the paper stack when you load paper.
Select a paper size for the paper in the rear tray by pressing the printer's Paper Select button.
After carrying out the above measures, press the printer's RESUME button.
Note
To cancel printing, press the printer's ON/Stop button.
269
1200
Cause
Cover is open.
What to Do
Close the cover and wait for a while.
Do not close it while you are replacing a FINE cartridge.
270
1203
Cause
Cover is opened during printing.
What to Do
If paper remains inside the printer, slowly pull out the paper with both hands and close the cover.
Press the printer's RESUME button to resolve the error.
The printer ejects one blank sheet of paper and resumes printing from the next paper.
The printer will not reprint the page that was printed when the cover is opened. Retry printing.
Important
Do not open or close the cover during printing, as this can damage the printer.
271
1401
Cause
FINE cartridge is not installed.
What to Do
Install the FINE cartridge.
If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service
center to request a repair.
272
1430
Cause
FINE cartridge cannot be recognized.
What to Do
Remove the FINE cartridge and reinstall it.
If the error is not resolved, the FINE cartridge may be damaged. Replace the FINE cartridge with a new
one.
If this still does not solve the problem, contact your nearest Canon service center to request a repair.
273
1485
Cause
Appropriate ink cartridge is not installed.
What to Do
Printing cannot be executed because the ink cartridge is not compatible with this printer.
Install the appropriate ink cartridge.
If you want to cancel printing, press the printer's ON/Stop button.
274
1682
Cause
FINE cartridge cannot be recognized.
What to Do
Replace the FINE cartridge.
If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service
center to request a repair.
275
1686
Cause
The ink may have run out.
What to Do
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly
detected.
If you want to continue printing without this function, press the printer's RESUME button for at least 5
seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of
printing under the ink out condition.
276
1688
Cause
The ink has run out.
What to Do
Replace the ink cartridge and close the cover.
If printing is in progress and you want to continue printing, press the printer's RESUME button for at least
5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not
satisfactory, if printing is continued under the ink out condition.
277
168A
Cause
FINE cartridge is not installed properly, or FINE cartridge not compatible with this printer is installed.
What to Do
Retract the output tray extension and the paper output tray, open the cover, and then remove the FINE
cartridges.
Make sure the FINE cartridge compatible with the printer is installed.
Then install the FINE cartridges again.
Replacing a FINE Cartridge
Push up the FINE cartridge until it clicks into place.
After installing, close the cover.
278
1700
Cause
Ink absorber is almost full.
What to Do
Press the printer's RESUME button to continue printing. Contact your nearest Canon service center to
request a repair.
279
1890
Cause
Protective material or tape may still be attached to FINE cartridge holder.
What to Do
Make sure the protective material and tape have been removed from the FINE cartridge holder.
If the protective material or tape is still there, retract the output tray extension and the paper output tray to
remove it.
Pull down the tape to remove the protective material.
If the cover is open, close it.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
280
4102
Cause
Media type and paper size are not set correctly.
What to Do
Press the printer's ON/Stop button to cancel printing, change the media type or paper size setting, and
then retry printing.
When the media type is set to Photo Paper Plus Glossy II:
Set the paper size to 4" x 6" (10 x 15 cm).
When the media type is set to Glossy Photo Paper:
Set the paper size to 4" x 6" (10 x 15 cm).
281
4103
Cause
Cannot perform printing with current print settings.
What to Do
Press the printer's ON/Stop button to cancel printing.
Then change the print settings and retry printing.
282
5100
Cause
Printer error has occurred.
What to Do
Cancel printing and turn off the printer.
Check the following:
Make sure FINE cartridge holder motion is not impeded by stabilizer, jammed paper, etc.
Remove any impediment.
Make sure the FINE cartridges are properly installed.
Push up the FINE cartridge until it clicks into place.
Turn the printer back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
Important
When clearing an impediment to FINE cartridge holder motion, be careful not to touch clear film (A).
If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.
283
5200
Cause
Printer error has occurred.
What to Do
Turn off the printer and unplug it.
After a while, plug in the printer again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
284
5B00
Cause
Printer error has occurred.
What to Do
Contact your nearest Canon service center to request a repair.
285
6000
Cause
Printer error has occurred.
What to Do
If the paper is jammed, remove it depending on the jammed location and cause.
List of Support Code for Error (Paper Jams)
Turn off the printer and unplug it.
Plug in the printer again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
286
3

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Canon Pixma TS305 - Mac Bedienungsanleitung - Deutsch - 297 seiten

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