Bedienungsanleitung Canon S200 (Seite 52 von 56) (Englisch)

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Appendix

If the problem can’t be corrected by using one of the above technical support options, you will be asked to follow the applicable

procedures for warranty service. Note that a dated proof of purchase (bill of sale) is required to verify eligibility at the time of

service. This requirement will be satisﬁed by providing a copy of your dated bill of sale. You will also need to supply the product

serial number.

InstantExchange†

InstantExchange is a warranty program that expedites, usually by the next business day,†† the exchange of a defective product

with a refurbished product. The refurbished product you receive will be covered by the balance of the period remaining on your

original limited warranty. Note that by using this service you will keep the replacement product that is sent to you, and your

originally purchased product shall become the property of Canon. InstantExchange warranty program service is available only

during the express limited-warranty period for your product and only in the continental United States, Alaska and Hawaii during

such period.

If the Canon Customer Care Center representative cannot correct the problem with your product over the telephone, and you elect

InstantExchange warranty program service, the representative will issue you a reference number upon veriﬁcation of warranty

eligibility. You will be asked for information pertaining to your defective product and for a ship-to location for the replacement

product (street address only). You must also provide a major credit card number that will be pre-authorized by Canon in an

amount up to the cost of a new product at the time you elect InstantExchange warranty program service. Your credit card number

will be charged in an amount up to the cost of a new product (i) if you do not return your defective product to a Canon repair

facility by the date speciﬁed by Canon and in the manner described below; (ii) if the defect(s) in the product is/are not covered by

this limited warranty; or (iii) if the warranty period on the product has expired or has not been sufﬁciently established by your

supplying the appropriate documentation.

The Canon repair facility will ship out the replacement product via overnight courier, prepaid by Canon. After receipt of the

replacement product (with instructions and a pre-paid return waybill), follow the instructions to ship the defective product to a

Canon repair facility. You must return the defective product in the shipping carton in which the replacement product was packed

(be sure to retain your printhead and ink tanks), and you must include the reference number, a copy of your dated proof of

purchase (bill of sale) and a complete explanation of the problem. Do not include any other items in the return shipping

container.

This limited warranty gives you speciﬁc legal rights, and you may also have other rights that vary from state to state.

* Support program speciﬁcs are subject to change without notice.

† InstantExchange warranty program service is subject to availability of refurbished replacement units.

†† 9 a.m.–5 p.m. (local), Monday–Friday (excluding holidays). The Canon Customer Care Center must receive pertinent

information by 3 p.m. (E.S.T.) to ensure next-business-day InstantExchange warranty program service (two-business-day

InstantExchange warranty service for Alaska and Hawaii). Canon does not guarantee next-business-day service in the event of

factors beyond Canon’s reasonable control.

S200 QS.book Page 48 Tuesday, September 18, 2001 9:02 AM

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