Bedienungsanleitung Canon XA 25 (Seite 166 von 184) (Englisch)

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Troubleshooting

166

Unable to obtain an IP address

- If you are not using a DHCP server, connect using the [Manual Setup] option and enter the IP

address using the [Manual] option (A 138).

- Turn on the DHCP server. If it is already on, make sure it is functioning properly.

- Make sure the address range for the DHCP server is sufficient.

- Turn on the DNS server. If it is already on, make sure it is functioning properly.

- Make sure that the DNS server’s IP address and the name for that address are correctly

configured.

- Set the DNS server’s IP address in the camcorder.

- If you are not using a DNS server, set the DNS address to [0.0.0.0].

- If you are using a wireless gateway router, make sure all of the devices in the network, including

the camcorder, are configured with the correct gateway address.

Wi-Fi authentication unsuccessful

- Make sure the camcorder and access point are using the same authentication/encryption

method and encryption key.

- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the

access point’s configuration screen.

Wi-Fi cannot be used while the wireless microphone is attached

- The camcorder’s Wi-Fi functions cannot be used while the optional WM-V1 Wireless

Microphone is connected to the camcorder. Disconnect the microphone from the MIC terminal

and turn it off.

Wi-Fi connection terminated

- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the

wireless signal. Try using the camcorder in a location farther away from such appliances.

- The camcorder may not be able to connect to the access point if too many devices are

accessing it. After a short while, establish the connection again.

Wi-Fi error Incorrect authentication method

- Make sure the camcorder and access point are correctly configured.

- Make sure the camcorder and access point are using the same authentication/encryption

method and encryption key.

- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the

access point’s configuration screen.

Wi-Fi error Incorrect encryption key

- The encryption key (password) is case sensitive so make sure to enter it correctly.

Wi-Fi error Incorrect encryption method

- Make sure the camcorder and access point are using the same authentication/encryption

method.

- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the

access point’s configuration screen.

Wireless communication is not working correctly

- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the

wireless signal. Try using the camcorder in a location farther away from such appliances.

- Turn off the camcorder and access point. After a short while, turn them on again and perform

the Wi-Fi network setup again. If the problem persists contact a Canon Service Center.

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Canon XA 25 Seite 166

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