Bedienungsanleitung Cardiostrong BC50 Ergometer (Seite 28 von 40) (Englisch)

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BC50

Warranty service

Within the warranty period, equipment which develops faults as a result of material or manufacturing

defects, will be repaired or replaced at our discretion. Ownership of equipment or parts of equipment

which have been replaced is transferred to us. The warranty period is not extended nor does a new

warranty period begin following repair or replacement under the warranty.

Warranty conditions

For the warranty to be valid, the following steps must be taken:

Please contact our customer service by email or phone. If the product under warranty has to be sent

in for repair, the seller bears costs. After expiry of the warranty, the buyer bears the costs of transport

and insurance. If the fault is covered by our warranty, you will receive a new or repaired equipment

in return.

Warranty claims are invalid in case of damage resulting from:

• misuse or improper handling

• environmental inuences (moisture, heat, electrical surge, dust, etc.)

• failure to follow the current safety measures for the equipment

• failure to follow the operating instructions

• use of force (e. g. hitting, kicking, falling)

• interventions which were not carried out by one of our authorized service centers

• unauthorized repair attempts

Proof of purchase and serial number

Please make sure that you are able to provide the appropriate receipt when claiming on your warranty.

So that we can clearly identify the model of your equipment, and for the purposes of our quality

control, you will need to give the serial number of your equipment, when contacting the service

team. Where possible please have your serial number and your customer number ready when you

call our service hotline. It will help us to deal with your request swiftly. If you cannot nd the serial

number on your tness equipment, our service team is at your disposal to oer further information.

Service outside of the warranty period

We are also happy to issue an individual cost estimate if there is a problem with your tness equipment

after the warranty has expired, or in cases which do not fall under the terms of the warranty, e. g.

normal wear and tear. Please contact our customer service team to nd a quick and cost-eective

solution to your problem. In such a case you will be responsible for the delivery costs.

Communication

Many problems can be solved just by speaking to us as your contract partner. We know how important

it is to you as a user of the tness equipment to have problems solved quickly and simply, so you can

enjoy working out with minimal interruption. For that reason, we also want to resolve your queries

quickly and in a straightforward manner. Thus, please always keep your customer number and the

serial number of the faulty equipment handy.

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Cardiostrong BC50 Ergometer Seite 28

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