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4.5. Sending text messages
4.5.1. The Client cannot send text messages via the Carrefour Mobile Network to groups of more than
twenty (20) mobile phone users, whether or not they have been previously identied.
4.5.2. The Client cannot send text messages via the Carrefour Mobile Network where such messages have a
commercial content of any kind.
5. Services and data transmission
Unless specied otherwise, the Client can register at any time, e.g. by SMS, as a one-off or regular user of
chargeable data transmission services offered by third parties. CARREFOUR shall not be held responsible
for the quality of the services offered by such third parties, nor for the proper performance by the said third
parties of their obligations. The Client undertakes only to use these data services for lawful and private
purposes and not for any commercial purpose. The Client undertakes to respect any intellectual property
rights which might apply in respect of the data to which these services relate. In this respect, all names,
logos and signs used by CARREFOUR for the Carrefour Mobile Network Services shall be protected trade
names which it is not permitted to use. The Client undertakes not to send data in an automated manner to
groups of CARREFOUR Clients or another mobile operator. CARREFOUR shall not be responsible under any
circumstances for:
• the content, integrity or accuracy of the data transmitted by third parties;
• damage to or loss of data transmitted by third parties;
• transactions entered between the Client and a third party via the Carrefour Mobile Network Services;
• any breach of the condentiality of the data transmitted via the Carrefour Mobile Network Services.
6. Use of the Carrefour Mobile Network Services
for specic purposes
The Client is not permitted to sell or sublet in whatsoever manner the SIM Card which has been allocated to
him or the Carrefour Mobile Network Services, or to market them in whatsoever manner (for example via
simbox). Any violation of this prohibition shall be considered to be a serious breach of the Contract, giving
rise to the immediate termination thereof for reasons attributable to the Client.
7. Tariffs
The Tariffs form part of this Contract. They are available upon written request to POSTBOX 100011,1170 Brus-
sels or may be consulted on the website www.carrefour.eu/mobile The Client acknowledges that the Tariffs
for prepaid pay-as-you-go or Top-up cards may be changed. These changes shall take effect one month
after the Client has been informed thereof in accordance with article 10.2.
8. Transfer of the contract
8.1. The Client accepts that CARREFOUR may transfer all or some of its rights and obligations in respect of
the Contract to a third party, without the Client’s consent. In the event of a signicant change in the Client’s
guarantees as a result of the transfer, the Client may terminate the contract provided that he can cite
reasonable grounds for doing so, such as a signicant and permanent reduction in the security, reliability
and operation of the network services. Under no circumstances shall such a transfer give rise to any
damages in respect of the Client.
8.2. The Client may only transfer all or some of its rights and obligations arising out of the Contract to a
third party with the express, written consent of CARREFOUR. To this end the client can contact CARRE-
FOUR by par e-mail: info@carrefourmobile-contact.be or by writing to POSTBOX 100011,1170 Brussels,
mentioning the personal details of the new holder of the SIM Card.
9. Suspension of the Carrefour Mobile Network Services by CARREFOUR
CARREFOUR may suspend all or some of the Carrefour Mobile Network Services, after giving notice to
the Client in question (which may be sent by SMS), in each of the following cases:
• if the Client fails to comply with the duties arising out of the Contract;
• in the event of fraud or the presumption of fraud as a matter of common knowledge;
• if CARREFOUR discovers that the mobile phone used by the Client can cause interference or is not
approved in accordance with the ETSI standards applicable; and unless the Client has rectied these
within ve days of notice being sent by CARREFOUR. CARREFOUR may suspend all or some of the
Carrefour Mobile Network Services without notice and with immediate effect, if so required by law or in
the event of the contract being breached for reasons attributable to the Client, e.g. as a result of fraud
being discovered or presumed such that failure to suspend the Carrefour Mobile Network Services could
have serious actionable consequences for CARREFOUR and/or for third parties. In the event of such
suspension with immediate effect, without notice, CARREFOUR shall send the Client, at the latter’s
express request, an explanatory letter, no more than 3 working days after receipt of the request. In the
instances of suspension referred to above, the Client shall not be entitled to any compensation from
CARREFOUR, unless the Client can prove that the suspension was unlawful. Furthermore, the Client shall
remain liable for his contractual obligations. The suspension shall be lifted as soon as
CARREFOUR receives proof that the situation has been rectied. The cost of deactivation and activation
may be invoiced to the Client.
10. Changes
10.1. CARREFOUR may change or limit, temporarily or permanently, the technical characteristics of the
Carrefour Mobile Network Services if the operation or organisation of the Carrefour Mobile Network
Services so require as long as CARREFOUR does not modify the essential characteristics of the Carrefour
Mobile Network Services. If such a change has implications for the Client, CARREFOUR shall inform the
Client thereof 1 month in advance.
10.2. Apart from any exceptions agreed by the Belgian Institute of Postal Services and Telecommunications,
CARREFOUR shall undertake to notify the Client in a suitable manner (by publishing it on the website
www.carrefour.eu/mobile , by text or other means of communication) one 1 month prior to when they
come into force, of any future changes to the General Conditions and tariff increases.
10.3. By purchasing a Top-up after the notication referred to in point 10.2, , the Client shall be presumed
to have irrevocably accepted these changes.
11. Complaints and litigation
11.1. The Client may send his questions and complaints in writing to CARREFOUR 7 days a week, 24 hours
a day, by e-mail: info@carrefourmobile-contact.be, or write to POSTBOX 10011,1170 Brussels.
11.2. If the Client is not satised with the solution proposed by CARREFOUR, he may contact the
telecommunications Mediation Service:
Place des Barricades, 1 - 1000 Brussels - plaintes@mediateurtelecom.be - Tel: 02 223 06 06 - Fax: 02 219 77
88 - Website: www.mediateurtelecom.be
11.3. Applicable law
This Contract shall be governed by Belgian law.
UserGuide0608CarrefourMobile.ind46 46 20/08/08 10:33:00
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