Bedienungsanleitung Cisco 815 (Seite 25 von 28) (Englisch)

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Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any

sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP

versions 2.x through 9.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is

the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending

any sensitive material to find other means of encrypting the data.

14 Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support &

Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service

contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service

contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving

technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you

have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone

request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking

the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the

Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI

tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and

pasting show command output. Search results show an illustration of your product with the serial number label location

highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are

those in which your network is minimally impaired or for which you require product information.) After you describe your

situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended

resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service

requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately

to S1 and S2 service requests to help keep your business operations running smoothly.

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Cisco 815 Seite 25

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