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8 Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical
assistance. Customers and partners can obtain online
documentation, troubleshooting tips, and sample
configurations from online tools by using the Cisco Technical
Assistance Center (TAC) Web Site. Cisco.com registered users
have complete access to the technical support resources on the
Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked
services that provides immediate, open access to Cisco
information, networking solutions, services, programs, and
resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a
powerful, easy-to-use tool that provides a broad range of
features and services to help you with these tasks:
• Streamline business processes and improve productivity
• Resolve technical issues with online support
• Download and test software packages
• Order Cisco learning materials and merchandise
• Register for online skill assessment, training, and
certification programs
If you want to obtain customized information and service, you
can self-register on Cisco.com. To access Cisco.com, go to this
URL:
http://www.cisco.com
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all
customers who need technical assistance with a Cisco product,
technology, or solution. Two levels of support are available: the
Cisco TAC Web
Site and the Cisco TAC Escalation Center.
