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Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Cisco Unified IP Phone
7970G/7971G-GE
Administration
Guide for Cisco Unified
Communications Manager 6.0
Text Part Number: OL-12232-01
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT
NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT
ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR
THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION
PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO
LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate
radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television
reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in
part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation.
However, there is no guarantee that interference will not occur in a particular installation.
Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class
A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct
any interference to radio or television communications at your own expense.
You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco
equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by
using one or more of the following measures:
• Turn the television or radio antenna until the interference stops.
• Move the equipment to one side or the other of the television or radio.
• Move the equipment farther away from the television or radio.
• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television
or radio are on circuits controlled by different circuit breakers or fuses.)
Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as
part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE
PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED
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NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL
DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR
INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
© 2007 Cisco Systems, Inc. All rights reserved.
CCVP, the Cisco Logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a
service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco
Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity,
Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS,
iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networking Academy,
Network Registrar, Packet, PIX, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StackWise, The Fastest Way to Increase Your Internet
Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (0704R)
The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries.
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CONTENTS
Preface xiii
Overview xiii
Audience xiii
Organization xiv
Related Documentation xv
Obtaining Documentation, Obtaining Support, and Security Guidelines xvi
Cisco Product Security Overview xvi
Document Conventions xvii
CHAPTER
1 An Overview of the Cisco Unified IP Phone 1-1
Understanding the Cisco Unified IP Phone 7970 Series 1-2
What Networking Protocols Are Used? 1-4
What Features are Supported on the Cisco Unified IP Phone 7970 Series? 1-9
Feature Overview 1-9
Configuring Telephony Features 1-10
Configuring Network Parameters Using the Cisco Unified IP Phone 1-11
Providing Users with Feature Information 1-11
Understanding Security Features for Cisco Unified IP Phones 1-12
Overview of Supported Security Features 1-15
Understanding Security Profiles 1-19
Identifying Encrypted and Authenticated Phone Calls 1-19
Establishing and Identifying Secure Conference Calls 1-20
Call Security Interactions and Restrictions 1-21
Contents
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Supporting 802.1X Authentication on Cisco Unified IP Phones 1-23
Overview 1-23
Required Network Components 1-24
Best Practices—Requirements and Recommendations 1-24
Security Restrictions 1-25
Overview of Configuring and Installing Cisco Unified IP Phones 1-26
Configuring Cisco Unified IP Phones in Cisco Unified Communications
Manager
1-26
Checklist for Configuring the Cisco Unified IP Phone 7970 Series in
Cisco Unified Communications Manager
1-27
Installing Cisco Unified IP Phones 1-31
Checklist for Installing the Cisco Unified IP Phone 7970 Series 1-32
CHAPTER
2 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1
Understanding Interactions with Other Cisco Unified IP Communications
Products
2-2
Understanding How the Cisco Unified IP Phone Interacts with Cisco
Unified Communications Manager
2-2
Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-3
Providing Power to the Phone 2-4
Power Guidelines 2-5
Phone Power Consumption and Display Brightness 2-6
Power Outage 2-7
Obtaining Additional Information about Power 2-7
Understanding Phone Configuration Files 2-8
Understanding the Phone Startup Process 2-10
Adding Phones to the Cisco Unified Communications Manager Database 2-13
Adding Phones with Auto-Registration 2-14
Adding Phones with Auto-Registration and TAPS 2-15
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Contents
Adding Phones with Cisco Unified Communications Manager
Administration
2-16
Adding Phones with BAT 2-17
Using Cisco Unified IP Phones with Different Protocols 2-18
Converting a New Phone from SCCP to SIP 2-18
Converting an In-Use Phone from SCCP to SIP 2-19
Converting an In-Use Phone from SIP to SCCP 2-19
Deploying a Phone in an SCCP and SIP Environment 2-20
Determining the MAC Address of a Cisco Unified IP Phone 2-20
CHAPTER
3 Setting Up the Cisco Unified IP Phone 3-1
Before You Begin 3-2
Network Requirements 3-2
Cisco Unified Communications Manager Configuration 3-2
Understanding the Cisco Unified IP Phone 7970 Series Components 3-3
Network and Access Ports 3-3
Handset 3-4
Speakerphone 3-4
Headset 3-4
Audio Quality Subjective to the User 3-5
Connecting a Headset 3-5
Disabling a Headset 3-6
Using External Devices with Your Cisco Unified IP Phone 3-6
Installing the Cisco Unified IP Phone 3-7
Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones
Only)
3-10
Adjusting the Placement of the Cisco Unified IP Phone 3-12
Adjusting Cisco Unified IP Phone Footstand and Phone Height 3-12
Securing the Phone with a Cable Lock 3-13
Mounting the Phone to the Wall 3-14
Contents
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Verifying the Phone Startup Process 3-15
Configuring Startup Network Settings 3-17
Configuring Security on the Cisco Unified IP Phone 3-17
CHAPTER
4 Configuring Settings on the Cisco Unified IP Phone 4-1
Configuration Menus on the Cisco Unified IP Phone 7970 Series 4-1
Displaying a Configuration Menu 4-3
Unlocking and Locking Options 4-4
Editing Values 4-5
Overview of Options Configurable from a Phone 4-6
Network Configuration Menu 4-7
Device Configuration Menu 4-16
CallManager Configuration Menu 4-16
SIP Configuration Menu (SIP Phones Only) 4-19
SIP General Configuration Menu 4-19
Line Settings Menu 4-22
Call Preferences Menu 4-23
HTTP Configuration Menu 4-24
Locale Configuration Menu 4-26
NTP Configuration Menu (SIP Phones Only) 4-27
UI Configuration Menu 4-28
Media Configuration Menu 4-32
Power Save Configuration Menu 4-38
Ethernet Configuration Menu 4-39
Security Configuration Menu 4-40
QoS Configuration Menu 4-42
Network Configuration 4-42
Security Configuration Menu 4-46
CTL File Menu 4-48
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Contents
Trust List Menu 4-50
802.1X Authentication and Status 4-51
CHAPTER
5 Configuring Features, Templates, Services, and Users 5-1
Telephony Features Available for the Phone 5-2
Configuring Corporate and Personal Directories 5-28
Configuring Corporate Directories 5-28
Configuring Personal Directory 5-29
Modifying Phone Button Templates 5-29
Configuring Softkey Templates 5-30
Setting Up Services 5-31
Adding Users to Cisco Unified Communications Manager 5-32
Managing the User Options Web Pages 5-33
Giving Users Access to the User Options Web Pages 5-33
Specifying Options that Appear on the User Options Web Pages 5-33
CHAPTER
6 Customizing the Cisco Unified IP Phone 6-1
Customizing and Modifying Configuration Files 6-1
Creating Custom Phone Rings 6-2
Ringlist.xml File Format Requirements 6-3
PCM File Requirements for Custom Ring Types 6-4
Configuring a Custom Phone Ring 6-4
Creating Custom Background Images 6-5
List.xml File Format Requirements 6-5
PNG File Requirements for Custom Background Images 6-6
Configuring a Custom Background Image 6-7
Configuring Wideband Codec 6-9
Configuring the Idle Display 6-10
Contents
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Automatically Disabling the Cisco Unified IP Phone Touchscreen 6-11
CHAPTER
7 Viewing Model Information, Status, and Statistics on the Cisco Unified
IP Phone
7-1
Model Information Screen 7-2
Status Menu 7-3
Status Messages Screen 7-4
Network Statistics Screen 7-14
Firmware Versions Screen 7-16
Expansion Module(s) Screen (SCCP Phones Only) 7-17
Call Statistics Screen 7-18
CHAPTER
8 Monitoring the Cisco Unified IP Phone Remotely 8-1
Accessing the Web Page for a Phone 8-2
Disabling and Enabling Web Page Access 8-3
Device Information 8-4
Network Configuration 8-6
Network Statistics 8-11
Device Logs 8-14
Streaming Statistics 8-15
CHAPTER
9 Troubleshooting and Maintenance 9-1
Resolving Startup Problems 9-2
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal
Startup Process
9-2
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco
Unified Communications Manager
9-3
Identifying Error Messages 9-4
Checking Network Connectivity 9-4
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Contents
Verifying TFTP Server Settings 9-4
Verifying IP Addressing and Routing 9-5
Verifying DNS Settings 9-5
Verifying Cisco Unified Communications Manager Settings 9-6
Cisco Unified Communications Manager and TFTP Services Are Not
Running
9-6
Creating a New Configuration File 9-7
Registering the Phone with Cisco Unified Communications Manager 9-8
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-8
Cisco Unified IP Phone Resets Unexpectedly 9-8
Verifying Physical Connection 9-9
Identifying Intermittent Network Outages 9-9
Verifying DHCP Settings 9-10
Checking Static IP Address Settings 9-10
Verifying Voice VLAN Configuration 9-10
Verifying that the Phones Have Not Been Intentionally Reset 9-11
Eliminating DNS or Other Connectivity Errors 9-11
Checking Power Connection 9-12
Troubleshooting Cisco Unified IP Phone Security 9-12
General Troubleshooting Tips 9-16
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
7914 (SCCP Phones Only)
9-20
Resetting or Restoring the Cisco Unified IP Phone 9-21
Performing a Basic Reset 9-21
Performing a Factory Reset 9-22
Using the Quality Report Tool 9-23
Monitoring the Voice Quality of Calls 9-24
Using Voice Quality Metrics 9-25
Troubleshooting Tips 9-26
Where to Go for More Troubleshooting Information 9-27
Contents
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Cleaning the Cisco Unified IP Phone 9-28
APPENDIX
A Providing Information to Users Via a Website A-1
How Users Obtain Support for the Cisco Unified IP Phone A-2
How Users Access the Online Help System on the Phone A-2
How Users Get Copies of Cisco Unified IP Phone Manuals A-3
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones
Only)
A-3
How Users Subscribe to Services and Configure Phone Features A-4
How Users Access a Voice Messaging System A-5
How Users Configure Personal Directory Entries A-6
Installing and Configuring the Cisco Unified IP Phone Address Book
Synchronizer
A-6
APPENDIX
B Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series B-1
APPENDIX
C Supporting International Users C-1
Adding Language Overlays to Phone Buttons C-1
Installing the Cisco Unified Communications Manager Locale Installer C-2
APPENDIX
D Technical Specifications D-1
Physical and Operating Environment Specifications D-1
Cable Specifications D-2
Network and Access Port Pinouts D-3
I
NDEX
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Preface
Overview
Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for
Cisco Unified Communications Manager 6.0 provides the information you need
to understand, install, configure, manage, and troubleshoot the phones in the
Cisco Unified IP Phone 7970 series on a Voice-over-IP (VoIP) network.
Because of the complexity of a Unified Communications network, this guide does
not provide complete and detailed information for procedures that you need to
perform in Cisco Unified Communications Manager (formerly Cisco Unified
CallManager) or other network devices. See the “Related Documentation” section
on page xv for a list of related documentation.
Audience
Network engineers, system administrators, or telecom engineers should review
this guide to learn the steps required to properly set up the Cisco Unified IP Phone
7970 Series on the network.
The tasks described are administration-level tasks and are not intended for
end-users of the phones. Many of the tasks involve configuring network settings
and affect the phone’s ability to function in the network.
Because of the close interaction between the Cisco Unified IP Phone and
Cisco Unified Communications Manager, many of the tasks in this manual
require familiarity with Cisco Unified Communications Manager.
Preface
Organization
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Organization
This manual is organized as follows:
Chapter 1, “An Overview of the Cisco
Unified IP Phone”
Provides a conceptual overview and description of
the Cisco Unified IP Phone
Chapter 2, “Preparing to Install the Cisco
Unified IP Phone on Your Network”
Describes how the Cisco Unified IP Phone
interacts with other key IP telephony components,
and provides an overview of the tasks required
prior to installation
Chapter 3, “Setting Up the Cisco
Unified IP Phone”
Describes how to properly and safely install and
configure the Cisco Unified IP Phone on your
network
Chapter 4, “Configuring Settings on the Cisco
Unified IP Phone”
Describes how to configure network settings,
verify status, and make global changes to the
Cisco Unified IP Phone
Chapter 5, “Configuring Features, Templates,
Services, and Users”
Provides an overview of procedures for
configuring telephony features, configuring
directories, configuring phone button and softkey
templates, setting up services, and adding users to
Cisco Unified Communications Manager
Chapter 6, “Customizing the Cisco Unified
IP Phone”
Explains how to customize phone ring sounds,
background images, and the phone idle display at
your site
Chapter 7, “Viewing Model Information, Status,
and Statistics on the Cisco Unified IP Phone”
Explains how to view model information, status
messages, network statistics, and firmware
information from the Cisco Unified IP Phone
Chapter 8, “Monitoring the Cisco
Unified IP Phone Remotely”
Describes the information that you can obtain
from the phone’s web page, and how to use this
information to remotely monitor the operation of a
phone and to assist with troubleshooting
Chapter 9, “Troubleshooting and Maintenance” Provides tips for troubleshooting the
Cisco Unified IP Phone
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Preface
Related Documentation
Related Documentation
For more information about Cisco Unified IP Phones or
Cisco Unified Communications Manager, refer to the following publications:
Cisco Unified IP Phone 7970 Series
These publications are available at the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support
_series_home.html
Cisco Unified IP Phone 7970 Series Phone Guide
Cisco Unified IP Phone Features A–Z
Cisco Unified IP Phone Expansion Module 7914 Phone Guide
Installing the Wall Mount Kit for the Cisco Unified IP Phone
Regulatory Compliance and Safety Information for the Cisco
Unified IP Phone 7900 Series
Cisco Unified Communications Manager Administration
These publications are available at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_
series_home.html
Cisco Unified Communications Manager Administration Guide
Cisco Unified Communications Manager System Guide
Appendix A, “Providing Information to Users Via
a Website”
Provides suggestions for setting up a website for
providing users with important information about
their Cisco Unified IP Phones
Appendix B, “Feature Support by Protocol for the
Cisco Unified IP Phones 7970 Series”
Provides information about feature support for the
Cisco Unified IP Phone using the SCCP or SIP
protocol
Appendix C, “Supporting International Users” Provides information about setting up phones in
non-English environments
Appendix D, “Technical Specifications” Provides technical specifications of the
Cisco Unified IP Phone
Preface
Obtaining Documentation, Obtaining Support, and Security Guidelines
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Cisco Unified Communications Manager Security Guide
Cisco Unified Communications Manager Serviceability Administration
Guide
Cisco Unified Communications Manager Serviceability System Guide
Cisco Unified Communications Manager Features and Services Guide
Cisco Unified Communications Manager Bulk Administration Guide
Cisco Unified Communications Manager Troubleshooting Guide
Installing and Configuring the Cisco Customer Directory Configuration
Plugin
Cisco Unified Communications Platform Administration Guide
Cisco Unified Communications Manager Compatibility Matrix
Obtaining Documentation, Obtaining Support, and
Security Guidelines
For information on obtaining documentation, obtaining support, providing
documentation feedback, security guidelines, and also recommended aliases and
general Cisco documents, see the monthly Whats New in Cisco Product
Documentation, which also lists all new and revised Cisco technical
documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and
local country laws governing import, export, transfer and use. Delivery of Cisco
cryptographic products does not imply third-party authority to import, export,
distribute or use encryption. Importers, exporters, distributors and users are
responsible for compliance with U.S. and local country laws. By using this
product you agree to comply with applicable laws and regulations. If you are
unable to comply with U.S. and local laws, return this product immediately.
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Preface
Document Conventions
A summary of U.S. laws governing Cisco cryptographic products may be found
at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require
further assistance please contact us by sending email to export@cisco.com.
Document Conventions
This document uses the following conventions:
Note Means reader take note. Notes contain helpful suggestions or references to
material not covered in the publication.
Caution Means reader be careful. In this situation, you might do something that could
result in equipment damage or loss of data.
Convention Description
boldface font Commands and keywords are in boldface.
italic font Arguments for which you supply values are in italics.
[ ] Elements in square brackets are optional.
{ x | y | z } Alternative keywords are grouped in braces and separated by vertical bars.
[ x | y | z ] Optional alternative keywords are grouped in brackets and separated by
vertical bars.
string A nonquoted set of characters. Do not use quotation marks around the string
or the string will include the quotation marks.
screen font Terminal sessions and information the system displays are in screen font.
boldface screen font Information you must enter is in boldface screen font.
italic screen font Arguments for which you supply values are in italic screen font.
^ The symbol ^ represents the key labeled Control—for example, the key
combination ^D in a screen display means hold down the Control key while
you press the D key.
< > Nonprinting characters, such as passwords are in angle brackets.
Preface
Document Conventions
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Warning
Means danger. You are in a situation that could cause bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents.
1-1
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CHAPTER
1
An Overview of the Cisco
Unified IP Phone
The Cisco Unified IP Phone 7970 Series are full-featured telephones that provide
voice communication over an Internet Protocol (IP) network. They function much
like digital business phones, allowing you to place and receive phone calls and to
access features such as mute, hold, transfer, speed dial, call forward, and more. In
addition, because Cisco Unified IP Phones are connected to your data network,
they offer enhanced IP telephony features, including access to network
information and services, and customizeable features and services. The phones
also support security features that include file authentication, device
authentication, signaling encryption, and media encryption.
The Cisco Unified IP Phone 7970 Series provides a color touchscreen, support for
up to eight line or speed dial numbers, context-sensitive online help for buttons
and features, and a variety of other sophisticated functions.
The Cisco Unified IP Phone, like other network devices, must be configured and
managed. The phone encodes G.711a, G.711µ, G.729a, G.729ab, and decodes all
variants of G.711 and G.729. The phone also supports wideband (16bits, 16kHz)
audio.
This chapter includes the following topics:
Understanding the Cisco Unified IP Phone 7970 Series, page 1-2
What Networking Protocols Are Used?, page 1-4
What Features are Supported on the Cisco Unified IP Phone 7970 Series?,
page 1-9
Understanding Security Features for Cisco Unified IP Phones, page 1-12
Chapter 1 An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 7970 Series
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Overview of Configuring and Installing Cisco Unified IP Phones, page 1-26
Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a
Cisco Unified IP Phone might cause interference. For more information, refer to
the manufacturer documentation of the interfering device.
Understanding the Cisco Unified IP Phone 7970
Series
Figure 1-1 shows the main components of the Cisco Unified IP Phone 7970
Series.
Figure 1-1 Cisco Unified IP Phone
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Chapter 1 An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 7970 Series
1 Programmable
buttons
Depending on configuration, programmable buttons provide access to:
Phone lines (line buttons)
Speed-dial numbers (speed-dial buttons, including the BLF speed-dial
feature)
Web-based services (for example, a Personal Address Book button)
Phone features (for example, a Privacy button)
Buttons illuminate to indicate status:
Green, steady—Active call
Green, flashing—Held call
Amber, steady—Privacy in use
Amber, flashing—Incoming call
Red, steady—Remote line in use (shared line or BLF status)
2 Footstand
adjustment button
Allows you to adjust the angle of the phone base.
3 Display button Awakens the touchscreen from sleep mode or disables it for cleaning.
No color—Ready for input
Green flashing—Disabled
Green steady—Sleep mode
4 Messages button Auto-dials your voice message service (varies by service).
5 Directories button Opens/closes the Directories menu. Use it to access call logs and directories.
6 Help
button Activates the Help menu.
7 Settings button Opens/closes the Settings menu. Use it to change touchscreen and ring
settings.
8 Services button Opens/closes the Services menu.
Chapter 1 An Overview of the Cisco Unified IP Phone
What Networking Protocols Are Used?
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What Networking Protocols Are Used?
Cisco Unified IP Phones support several industry-standard and Cisco networking
protocols required for voice communication. Table 1-1 provides an overview of
the networking protocols that the Cisco Unified IP Phone 7970 Series supports.
9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the
ringer volume (on-hook).
10 Speaker button Toggles the speakerphone on or off.
11 Mute button Toggles the Mute feature on or off.
12 Headset button Toggles the headset on or off.
13 Navigation button Allows you to scroll through menus and highlight items. When the phone is
on-hook, displays phone numbers from your Placed Calls log.
14 Keypad Allows you to dial phone numbers, enter letters, and choose menu items.
15 Softkey buttons Each activates a softkey option (displayed on your touchscreen).
16 Handset light strip Indicates an incoming call or new voice message.
17 Touchscreen Shows phone features.
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Chapter 1 An Overview of the Cisco Unified IP Phone
What Networking Protocols Are Used?
Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone
Networking Protocol Purpose Usage Notes
Bootstrap Protocol
(BootP)
BootP enables a network device such
as the Cisco Unified IP Phone to
discover certain startup information,
such as its IP address.
If you are using BootP to assign IP
addresses to the Cisco
Unified IP Phone, the BOOTP Server
option shows “Yes” in the network
configuration settings on the phone.
Cisco Discovery
Protocol (CDP)
CDP is a device-discovery protocol
that runs on all Cisco-manufactured
equipment.
Using CDP, a device can advertise its
existence to other devices and receive
information about other devices in
the network.
The Cisco Unified IP Phone uses
CDP to communicate information
such as auxiliary VLAN ID, per port
power management details, and
Quality of Service (QoS) configuration
information with the Cisco Catalyst
switch.
Cisco Peer to Peer
Distribution Protocol
(CPPDP)
CPPDP is a Cisco proprietary
protocol used to form a peer to peer
hierarchy of devices. CPPDP is also
used to copy firmware or other files
from peer devices to neighboring
devices.
CPPDP is used by the Peer Firmware
Sharing feature.
Dynamic Host
Configuration Protocol
(DHCP)
DHCP dynamically allocates and
assigns an IP address to network
devices.
DHCP enables you to connect an IP
phone into the network and have the
phone become operational without
you needing to manually assign an IP
address or to configure additional
network parameters.
DHCP is enabled by default. If
disabled, you must manually
configure the IP address, subnet
mask, gateway, and a TFTP server on
each phone locally.
Cisco recommends that you use
DHCP custom option 150. With this
method, you configure the TFTP
server IP address as the option value.
For additional information about
DCHP configurations, refer to the
“Cisco TFTP” chapter in Cisco
Unified Communications Manager
System Guide.
Chapter 1 An Overview of the Cisco Unified IP Phone
What Networking Protocols Are Used?
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Hypertext Transfer
Protocol (HTTP)
HTTP is the standard way of
transferring information and moving
documents across the Internet and the
web.
Cisco Unified IP Phones use HTTP
for the XML services and for
troubleshooting purposes.
IEEE 802.1X The IEEE 802.1X standard defines a
client-server-based access control
and authentication protocol that
restricts unauthorized clients from
connecting to a LAN through
publicly accessible ports.
Until the client is authenticated,
802.1X access control allows only
Extensible Authentication Protocol
over LAN (EAPOL) traffic through
the port to which the client is
connected. After authentication is
successful, normal traffic can pass
through the port.
The Cisco Unified IP Phone
implements the IEEE 802.1X
standard by providing support for the
EAP-MD5 option for 802.1X
authentication.
When 802.1X authentication is
enabled on the phone, you should
disable the PC port and voice VLAN.
Refer to the “Supporting 802.1X
Authentication on Cisco Unified IP
Phones” section on page 1-23 for
additional information.
Internet Protocol (IP) IP is a messaging protocol that
addresses and sends packets across
the network.
To communicate using IP, network
devices must have an assigned IP
address, subnet, and gateway.
IP addresses, subnets, and gateways
identifications are automatically
assigned if you are using the Cisco
Unified IP Phone with Dynamic Host
Configuration Protocol (DHCP). If
you are not using DHCP, you must
manually assign these properties to
each phone locally.
Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone (continued)
Networking Protocol Purpose Usage Notes
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Chapter 1 An Overview of the Cisco Unified IP Phone
What Networking Protocols Are Used?
Real-Time Control
Protocol (RTCP)
RTCP works with Real-Time
Transport Protocol (RTP) to provide
QoS data (such as jitter, latency, and
round trip delay) on RTP streams.
RTCP is disabled by default, but you
can enable it on a per phone basis
using Cisco
Unified Communications Manager.
For more information, see the
“Network Configuration” section on
page 4-42.
Real-Time Transport
Protocol (RTP)
RTP is a standard protocol for
transporting real-time data, such as
interactive voice and video, over data
networks.
Cisco Unified IP Phones use the RTP
protocol to send and receive
real-time voice traffic from other
phones and gateways.
Session Initiation
Protocol (SIP)
SIP is the Internet Engineering Task
Force (IETF) standard for
multimedia conferencing over IP. SIP
is an ASCII-based application-layer
control protocol (defined in
RFC 3261) that can be used to
establish, maintain, and terminate
calls between two or more endpoints.
Like other VoIP protocols, SIP is
designed to address the functions of
signaling and session management
within a packet telephony network.
Signaling allows call information to
be carried across network
boundaries. Session management
provides the ability to control the
attributes of an end-to-end call.
You can configure the Cisco
Unified IP Phone to use either SIP or
Skinny Client Control Protocol
(SCCP).
Skinny Client Control
Protocol (SCCP)
SCCP includes a messaging set that
allows communications between call
control servers and endpoint clients
such as IP Phones. SCCP is
proprietary to Cisco Systems.
Cisco Unified IP Phones use SCCP
for call control. You can configure
the Cisco Unified IP Phone to use
either SCCP or Session Initiation
Protocol (SIP).
Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone (continued)
Networking Protocol Purpose Usage Notes
Chapter 1 An Overview of the Cisco Unified IP Phone
What Networking Protocols Are Used?
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Session Description
Protocol (SDP)
SDP is the portion of the SIP protocol
that determines which parameters are
available during a connection
between two endpoints. Conferences
are established using only the SDP
capabilities that are supported by all
endpoints in the conference.
SDP capabilities, such as codec
types, DTMF detection, and comfort
noise, are normally configured on a
global basis by Cisco Unified
Communications Manager or Media
Gateway in operation. Some SIP
endpoints may allow these
parameters to be configured on the
endpoint itself.
Transmission Control
Protocol (TCP)
TCP is a connection-oriented
transport protocol.
Cisco Unified IP Phones use TCP to
connect to Cisco
Unified Communications Manager
and to access XML services.
Transport Layer
Security (TLS)
TLS is a standard protocol for
securing and authenticating
communications.
When security is implemented, Cisco
Unified IP Phones use the TLS
protocol when securely registering
with Cisco Unified Communications
Manager.
Trivial File Transfer
Protocol (TFTP)
TFTP allows you to transfer files
over the network.
On the Cisco Unified IP Phone,
TFTP enables you to obtain a
configuration file specific to the
phone type.
TFTP requires a TFTP server in your
network, which can be automatically
identified from the DHCP server. If
you want a phone to use a TFTP
server other than the one specified by
the DHCP server, you must manually
assign TFTP server from the
Network Configuration menu on the
phone.
User Datagram Protocol
(UDP)
UDP is a connectionless messaging
protocol for delivery of data packets.
Cisco Unified IP Phones transmit and
receive RTP streams, which utilize
UDP.
Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone (continued)
Networking Protocol Purpose Usage Notes
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Chapter 1 An Overview of the Cisco Unified IP Phone
What Features are Supported on the Cisco Unified IP Phone 7970 Series?
Related Topics
Understanding Interactions with Other Cisco Unified IP Communications
Products, page 2-2
Understanding the Phone Startup Process, page 2-10
Network Configuration Menu, page 4-7
What Features are Supported on the Cisco
Unified IP Phone 7970 Series?
The Cisco Unified IP Phone functions much like a digital business phone,
allowing you to place and receive telephone calls. In addition to traditional
telephony features, the Cisco Unified IP Phone includes features that enable you
to administer and monitor the phone as a network device.
This section includes the following topics:
Feature Overview, page 1-9
Configuring Telephony Features, page 1-10
Configuring Network Parameters Using the Cisco Unified IP Phone,
page 1-11
Providing Users with Feature Information, page 1-11
Feature Overview
Cisco Unified IP Phones provide traditional telephony functionality, such as call
forwarding and transferring, redialing, speed dialing, conference calling, and
voice messaging system access. Cisco Unified IP phones also provide a variety of
other features. For an overview of the telephony features that the
Cisco Unified IP Phone supports, see the “Telephony Features Available for the
Phone” section on page 5-2.
As with other network devices, you must configure Cisco Unified IP Phones to
prepare them to access Cisco Unified Communications Manager and the rest of
the IP network. By using DHCP, you have fewer settings to configure on a phone,
but if your network requires it, you can manually configure an IP address, TFTP
Chapter 1 An Overview of the Cisco Unified IP Phone
What Features are Supported on the Cisco Unified IP Phone 7970 Series?
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server, and subnet mask. For instructions on configuring the network settings on
the Cisco Unified IP Phones, see Chapter 4, “Configuring Settings on the Cisco
Unified IP Phone.”
The Cisco Unified IP Phone can interact with other services and devices on your
IP network to provide enhanced functionality. For example, you can integrate the
Cisco Unified IP Phones with the corporate Lightweight Directory Access
Protocol 3 (LDAP3) standard directory to enable users to search for co-workers
contact information directly from their IP phones. You can also use XML to
enable users to access information such as weather, stocks, quote of the day, and
other web-based information. For information about configuring such services,
see the “Configuring Corporate Directories” section on page 5-28 and the
“Setting Up Services” section on page 5-31.
Finally, because the Cisco Unified IP Phone is a network device, you can obtain
detailed status information from it directly. This information can assist you with
troubleshooting any problems users might encounter when using their IP phones.
See Chapter 7, “Viewing Model Information, Status, and Statistics on the Cisco
Unified IP Phone,” for more information.
Related Topics
Configuring Settings on the Cisco Unified IP Phone, page 4-1
Configuring Features, Templates, Services, and Users, page 5-1
Troubleshooting and Maintenance, page 9-1
Configuring Telephony Features
You can modify certain settings for the Cisco Unified IP Phone from the
Cisco Unified Communications Manager Administration application. Use this
web-based application to set up phone registration criteria and calling search
spaces, to configure corporate directories and services, and to modify phone
button templates, among other tasks. See the “Telephony Features Available for
the Phone” section on page 5-2 and Cisco Unified Communications Manager
Administration Guide for additional information.
For more information about the Cisco Unified Communications Manager
Administration application, refer to Cisco Unified Communications Manager
documentation, including Cisco Unified Communications Manager System
Guide. You can also use the context-sensitive help available within the application
for guidance.
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Chapter 1 An Overview of the Cisco Unified IP Phone
What Features are Supported on the Cisco Unified IP Phone 7970 Series?
You can access the complete Cisco Unified Communications Manager
documentation suite at this location:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_
series_home.html
Related Topic
Telephony Features Available for the Phone, page 5-2
Configuring Network Parameters Using the Cisco Unified IP
Phone
You can configure parameters such as DHCP, TFTP, and IP settings on the phone
itself. You can also obtain statistics about a current call or firmware versions on
the phone.
For more information about configuring features and viewing statistics from the
phone, see Chapter 4, “Configuring Settings on the Cisco Unified IP Phone,” and
see Chapter 7, “Viewing Model Information, Status, and Statistics on the Cisco
Unified IP Phone.”
Providing Users with Feature Information
If you are a system administrator, you are likely the primary source of information
for Cisco Unified IP Phone users in your network or company. To ensure that you
distribute the most current feature and procedural information, familiarize
yourself with Cisco Unified IP Phone documentation. Make sure to visit the
Cisco Unified IP Phone web site:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support
_series_home.html
From this site, you can access various user guides, including wallet cards.
In addition to providing users with documentation, it is important to inform them
about available Cisco Unified IP Phone features—including features specific to
your company or network—and about how to access and customize those features,
if appropriate.
Chapter 1 An Overview of the Cisco Unified IP Phone
Understanding Security Features for Cisco Unified IP Phones
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For a summary of some of the key information that phone users need their system
administrators to provide, see Appendix A, “Providing Information to Users Via
a Website.”
Understanding Security Features for Cisco Unified IP
Phones
Implementing security in the Cisco Unified Communications Manager system
prevents identity theft of the phone and Cisco Unified Communications Manager
server, prevents data tampering, and prevents call signaling and media stream
tampering.
To alleviate these threats, the Cisco Unified IP telephony network establishes and
maintains authenticated and encrypted communication streams between a phone
and the server, digitally signs files before they are transferred to a phone, and
encrypts media streams and call signaling between Cisco Unified IP phones.
The Cisco Unified IP Phones Series use the Phone Security Profile, which defines
whether the device is nonsecure, authenticated, or encrypted. For information on
applying the security profile to the phone, refer to Cisco Unified Communications
Manager Security Guide.
If you configure security-related settings in Cisco Unified Communications
Manager Administration, the phone configuration file will contain sensitive
information. To ensure the privacy of a configuration file, you must configure it
for encryption. For detailed information, refer to the “Configuring Encrypted
Phone Configuration Files” chapter in Cisco Unified Communications Manager
Security Guide.
Table 1-2 shows where you can find additional information about security in this
and other documents.
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Chapter 1 An Overview of the Cisco Unified IP Phone
Understanding Security Features for Cisco Unified IP Phones
Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications
Manager Security Topics
Topic Reference
Detailed explanation of security,
including set up, configuration, and
troubleshooting information for Cisco
Unified Communications Manager and
Cisco Unified IP Phones
Refer to Cisco Unified
Communications Manager Security
Guide
Security features supported on the
Cisco Unified IP Phone
See the “Overview of Supported
Security Features” section on
page 1-15
Restrictions regarding security
features
See the “Security Restrictions” section
on page 1-25
Viewing a security profile name See the “Understanding Security
Profiles” section on page 1-19
Identifying phone calls for which
security is implemented
See the “Identifying Encrypted and
Authenticated Phone Calls” section on
page 1-19
TLS connection See the “What Networking Protocols
Are Used?” section on page 1-4
See the “Understanding Phone
Configuration Files” section on
page 2-8
Security and the phone startup process See the “Understanding the Phone
Startup Process” section on page 2-10
Security and phone configuration files See the “Understanding Phone
Configuration Files” section on
page 2-8
Changing the TFTP Server 1 or TFTP
Server 2 option on the phone when
security is implemented
See the Table 4-1“Network
Configuration Menu” section on
page 4-7
Chapter 1 An Overview of the Cisco Unified IP Phone
Understanding Security Features for Cisco Unified IP Phones
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Understanding security icons in the
CallManager 1 through Call
Manager 5 options in the Device
Configuration Menu on the phone
See the “CallManager Configuration
Menu” section on page 4-16
Items on the Security Configuration
menu that you access from the Device
Configuration menu on the phone
See the “Security Configuration
Menu” section on page 4-40
Items on the Security Configuration
menu that you access from the Settings
menu on the phone
See the “Security Configuration
Menu” section on page 4-46
Unlocking the CTL file See the “CTL File Menu” section on
page 4-48
Disabling access to web pages for a
phone
See the “Disabling and Enabling Web
Page Access” section on page 8-3
Troubleshooting See the “Troubleshooting Cisco
Unified IP Phone Security” section on
page 9-12
Refer to Cisco Unified
Communications Manager Security
Guide, Troubleshooting chapter
Deleting the CTL file from the phone See the “Resetting or Restoring the
Cisco Unified IP Phone” section on
page 9-21
Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications
Manager Security Topics (continued)
Topic Reference
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Chapter 1 An Overview of the Cisco Unified IP Phone
Understanding Security Features for Cisco Unified IP Phones
Overview of Supported Security Features
Table 1-3 provides an overview of the security features that the
Cisco Unified IP Phone 7970 Series supports. For more information about these
features and about Cisco Unified Communications Manager and
Cisco Unified IP Phone security, refer to Cisco Unified Communications
Manager Security Guide.
For information about current security settings on a phone, look at the Security
Configuration menus on the phone (choose Settings > Security Configuration
and choose Settings > Device Configuration > Security Configuration). For
more information, see Chapter 4, “Configuring Settings on the Cisco
Unified IP Phone.”
Note Most security features are available only if a certificate trust list (CTL) is installed
on the phone. For more information about the CTL, refer to “Configuring the
Cisco CTL Client” chapter in the Cisco Unified Communications Manager
Security Guide.
Resetting or restoring the phone See the “Resetting or Restoring the
Cisco Unified IP Phone” section on
page 9-21
802.1X Authentication for Cisco
Unified IP Phones
See these sections:
“Supporting 802.1X
Authentication on Cisco Unified
IP Phones” section on page 1-23
“802.1X Authentication and
Status” section on page 4-51
“Troubleshooting Cisco Unified
IP Phone Security” section on
page 9-12
Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications
Manager Security Topics (continued)
Topic Reference
Chapter 1 An Overview of the Cisco Unified IP Phone
Understanding Security Features for Cisco Unified IP Phones
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Table 1-3 Overview of Security Features
Feature Description
Image authentication Signed binary files (with the extension .sbn) prevent tampering with
the firmware image before it is loaded on a phone. Tampering with
the image causes a phone to fail the authentication process and
reject the new image.
Customer-site certificate
installation
Each Cisco Unified IP Phone requires a unique certificate for device
authentication. Phones include a manufacturing installed certificate
(MIC), but for additional security, you can specify in Cisco
Unified Communications Manager Administration that a certificate
be installed by using the CAPF
1
. Alternatively, you can install an
LSC from the Security Configuration menu on the phone. See the
“Configuring Security on the Cisco Unified IP Phone” section on
page 3-17 for more information.
Device authentication Occurs between the Cisco Unified Communications Manager server
and the phone when each entity accepts the certificate of the other
entity. Determines whether a secure connection between the phone
and a Cisco Unified Communications Manager should occur, and, if
necessary, creates a secure signaling path between the entities using
TLS protocol. Cisco Unified Communications Manager does not
register phones unless they can be authenticated by the
Cisco Unified Communications Manager.
File authentication Validates digitally-signed files that the phone downloads. The
phone validates the signature to make sure that file tampering did
not occur after the file creation. Files that fail authentication are not
written to Flash memory on the phone. The phone rejects such files
without further processing.
Signaling Authentication Uses the TLS protocol to validate that no tampering has occurred to
signaling packets during transmission.
Manufacturing installed
certificate
Each Cisco Unified IP Phone contains a unique manufacturing
installed certificate (MIC), which is used for device authentication.
The MIC is a permanent unique proof of identity for the phone, and
allows Cisco Unified Communications Manager to authenticate the
phone.
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Chapter 1 An Overview of the Cisco Unified IP Phone
Understanding Security Features for Cisco Unified IP Phones
Secure SRST reference
(SCCP phones only)
After you configure a SRST reference for security and then reset the
dependent devices in Cisco Unified Communications Manager
Administration, the TFTP server adds the SRST certificate to the
phone cnf.xml file and sends the file to the phone. A secure phone
then uses a TLS connection to interact with the SRST-enabled
router.
Media encryption Uses SRTP to ensure that the media streams between supported
devices proves secure and that only the intended device receives and
reads the data. Includes creating a media master key pair for the
devices, delivering the keys to the devices, and securing the delivery
of the keys while the keys are in transport.
Signaling encryption
(SCCP phones only)
Ensures that all SCCP signaling messages that are sent between the
device and the Cisco Unified Communications Manager server are
encrypted.
CAPF (Certificate Authority
Proxy Function)
Implements parts of the certificate generation procedure that are too
processing-intensive for the phone, and it interacts with the phone
for key generation and certificate installation. The CAPF can be
configured to request certificates from customer-specified
certificate authorities on behalf of the phone, or it can be configured
to generate certificates locally.
Security profiles Defines whether the phone is nonsecure, authenticated, or
encrypted. See the “Understanding Security Profiles” section on
page 1-19 for more information.
Encrypted configuration files Lets you ensure the privacy of phone configuration files.
Optional disabling of the web
server functionality for a phone
You can prevent access to a phone’s web page, which displays a
variety of operational statistics for the phone.
Table 1-3 Overview of Security Features (continued)
Feature Description
Chapter 1 An Overview of the Cisco Unified IP Phone
Understanding Security Features for Cisco Unified IP Phones
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Related Topics
Understanding Security Profiles, page 1-19
Identifying Encrypted and Authenticated Phone Calls, page 1-19
Establishing and Identifying Secure Conference Calls, page 1-20
Device Configuration Menu, page 4-16
Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-23
Security Restrictions, page 1-25
Phone hardening Additional security options, which you control from
Cisco Unified Communications Manager Administration:
Disabling PC port
Disabling Gratuitous ARP (GARP)
Disabling PC Voice VLAN access
Disabling access to the Setting menus, or providing restricted
access that allows access to the User Preferences menu and
saving volume changes only
Disabling access to web pages for a phone.
Note You can view current settings for the PC Port Disabled,
GARP Enabled, and Voice VLAN enabled options by
looking at the phone’s Security Configuration menu. For
more information, see the “Device Configuration Menu”
section on page 4-16.
802.1X Authentication The Cisco Unified IP Phone can use 802.1X authentication to
request and gain access to the network. See the “Supporting 802.1X
Authentication on Cisco Unified IP Phones” section on page 1-23
for more information.
1. CAPF = Certificate Authority Proxy Function
Table 1-3 Overview of Security Features (continued)
Feature Description
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Chapter 1 An Overview of the Cisco Unified IP Phone
Understanding Security Features for Cisco Unified IP Phones
Understanding Security Profiles
Cisco Unified IP Phones that support Cisco Unified Communications Manager
6.0 or later use a security profile, which defines whether the phone is nonsecure,
authenticated, or encrypted. For information about configuring the security
profile and applying the profile to the phone, refer to Cisco Unified
Communications Manager Security Guide.
To view the security mode that is set for the phone, look at the Security Mode
setting in the Security Configuration menu. For more information, see the
“Security Configuration Menu” section on page 4-40.
Related Topics
Identifying Encrypted and Authenticated Phone Calls, page 1-19
Device Configuration Menu, page 4-16
Security Restrictions, page 1-25
Identifying Encrypted and Authenticated Phone Calls
When security is implemented for a phone, you can identify authenticated or
encrypted phone calls by icons on the screen on the phone.
In an authenticated call, all devices participating in the establishment of the call
are authenticated by the Cisco Unified Communications Manager. When a call in
progress is authenticated, the call progress icon to the right of the call duration
timer in the phone screen changes to this icon:
In an encrypted call, all devices participating in the establishment of the call are
authenticated by the Cisco Unified Communications Manager. In addition, call
signaling and media streams are encrypted. An encrypted call offers the highest
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Understanding Security Features for Cisco Unified IP Phones
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level of security, providing integrity and privacy to the call. When a call in
progress is being encrypted, the call progress icon to the right of the call duration
timer in the phone screen changes to this icon:
Note If the call is routed through non-IP call legs, for example, PSTN, the call may be
nonsecure even though it is encrypted within the IP network and has a lock icon
associated with it.
Related Topic
Understanding Security Features for Cisco Unified IP Phones, page 1-12
Understanding Security Profiles, page 1-19
Security Restrictions, page 1-25
Establishing and Identifying Secure Conference Calls
You can initiate a secure conference call and monitor the security level of
participants. A secure conference call is established using this process:
1. A user initiates the conference from a secure phone (encrypted or
authenticated security mode).
2. Cisco Unified Communications Manager assigns a secure conference bridge
to the call.
3. As participants are added, Cisco Unified Communications Manager verifies
the security mode of each phone (encrypted or authenticated) and maintains
the secure level for the conference.
4. The phone displays the security level of the conference call. A secure
conference displays
(encrypted) or (authenticated) icon to the right
of “Conference” on the phone screen. If icon displays, the conference is
not secure.
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Chapter 1 An Overview of the Cisco Unified IP Phone
Understanding Security Features for Cisco Unified IP Phones
Note There are interactions, restrictions, and limitations that affect the security level of
the conference call depending on the security mode of the participant’s phones
and the availability of secure conference bridges. See Table 1-4 and Table 1-5 for
information about these interactions.
Call Security Interactions and Restrictions
Cisco Unified Communications Manager checks the phone security status when
conferences are established and changes the security indication for the conference
or blocks the completion of the call to maintain integrity and also security in the
system. Table 1-4 provides information about changes to call security levels when
using Barge.
Table 1-5 provides information about changes to conference security levels
depending on the initiator’s phone security level, the security levels of
participants, and the availability of secure conference bridges.
Table 1-4 Call Security Interactions When Using Barge
Initiator’s Phone
Security Level Feature Used
Call Security
Level Results of Action
Non-secure Barge Encrypted call Call barged and identified as non-secure
call
Secure (encrypted) Barge Authenticated
call
Call barged and identified as
authenticated call
Secure
(authenticated)
Barge Encrypted call Call barged and identified as
authenticated call
Non-secure Barge Authenticated
call
Call barged and identified as non-secure
call
Chapter 1 An Overview of the Cisco Unified IP Phone
Understanding Security Features for Cisco Unified IP Phones
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Table 1-5 Security Restrictions with Conference Calls
Initiator’s Phone
Security Level Feature Used
Security Level of
Participants Results of Action
Non-secure Conference Encrypted or
authenticated
Non-secure conference bridge
Non-secure conference
Secure (encrypted
or authenticated)
Conference At least one member is
non-secure
Secure conference bridge
Non-secure conference
Secure (encrypted) Conference All participants are
encrypted
Secure conference bridge
Secure encrypted level conference
Secure
(authenticated)
Conference All participants are
encrypted or authenticated
Secure conference bridge
Secure authenticated level conference
Non-secure Conference Encrypted or
authenticated
Only secure conference bridge is
available and used
Non-secure conference
Secure (encrypted
or authenticated)
Conference Encrypted or
authenticated
Only non-secure conference bridge is
available and used
Non-secure conference
Secure (encrypted
or authenticated)
Conference Member puts call on Hold
with MOH
No music-on-hold is played
Conference remains secure
Secure (encrypted) Join Encrypted or
authenticated
Secure conference bridge
Conference remains secure
(encrypted or authenticated)
Non-secure cBarge All participants are
encrypted
Secure conference bridge
Conference changes to non-secure
Non-secure MeetMe Minimum security level is
encrypted
Initiator receives message “Does not
meet Security Level”, call rejected.
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Chapter 1 An Overview of the Cisco Unified IP Phone
Understanding Security Features for Cisco Unified IP Phones
Supporting 802.1X Authentication on Cisco Unified IP Phones
These sections provide information about 802.1X support on the Cisco Unified IP
Phones:
Overview, page 1-23
Required Network Components, page 1-24
Best Practices—Requirements and Recommendations, page 1-24
Overview
Cisco Unified IP phones and Cisco Catalyst switches have traditionally used
Cisco Discovery Protocol (CDP) to identify each other and to determine
parameters such as VLAN allocation and inline power requirements. However,
CDP is not used to identify any locally attached PCs. Therefore, Cisco Unified IP
Phones provide an EAPOL pass-through mechanism, whereby a PC locally
attached to the IP phone may pass through EAPOL messages to the 802.1X
authenticator in the LAN switch. This capability prevents the IP phone from
having to act as the authenticator, yet allows the LAN switch to authenticate a data
end point prior to accessing the network.
In conjunction with the EAPOL pass-through mechanism, Cisco Unified IP
Phones provide a proxy EAPOL-Logoff mechanism. If the locally attached PC is
disconnected from the IP phone, the LAN switch would not see the physical link
fail, because the link between the LAN switch and the IP phone is maintained. To
Secure (encrypted) MeetMe Minimum security level is
authenticated
Secure conference bridge
Conference accepts encrypted and
authenticated calls
Secure (encrypted) MeetMe Minimum security level is
non-secure
Only secure conference bridge
available and used
Conference accepts all calls
Table 1-5 Security Restrictions with Conference Calls (continued)
Initiator’s Phone
Security Level Feature Used
Security Level of
Participants Results of Action
Chapter 1 An Overview of the Cisco Unified IP Phone
Understanding Security Features for Cisco Unified IP Phones
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avoid compromising network integrity, the IP phone sends an EAPOL-Logoff
message to the switch on behalf of the downstream PC, which triggers the LAN
switch to clear the authentication entry for the downstream PC.
The Cisco Unified IP phones contain an 802.1X supplicant in addition to the
EAPOL pass-through mechanism. This supplicant allows network administrators
to control the connectivity of IP phones to the LAN switch ports. The initial
release of the IP phone 802.1X supplicant implements the EAP-MD5 option for
802.1X authentication.
Required Network Components
Support for 802.1X authentication on Cisco Unified IP Phones requires several
components, including:
Cisco Unified IP Phone—The phone acts as the 802.1X supplicant, which
initiates the request to access the network.
Cisco Secure Access Control Server (ACS) (or other third-party
authentication server)—The authentication server and the phone must both be
configured with a shared secret that is used to authenticate the phone.
Cisco Catalyst Switch (or other third-party switch)—The switch must support
802.1X so it can act as the authenticator and pass the messages between the
phone and the authentication server. When the exchange is completed, the
switch grants or denies the phone access to the network.
Best Practices—Requirements and Recommendations
Enable 802.1X Authentication—If you want to use the 802.1X standard to
authenticate Cisco Unified IP Phones, make sure that you have properly
configured the other components before enabling it on the phone. See the
“802.1X Authentication and Status” section on page 4-51 for more
information.
Configure PC Port—The 802.1X standard does not take into account the use
of VLANs and thus recommends that only a single device be authenticated to
a specific switch port. However, some switches (including Cisco Catalyst
switches) support multi-domain authentication. The switch configuration
determines whether you can connect a PC to the phone PC port.
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Chapter 1 An Overview of the Cisco Unified IP Phone
Understanding Security Features for Cisco Unified IP Phones
Enabled—If you are using a switch that supports multi-domain
authentication, you can enable the PC port and connect a PC to it. In this
case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor
the authentication exchanges between the switch and the attached PC.
For more information about IEEE 802.1X support on the Cisco Catalyst
switches, refer to the Cisco Catalyst switch configuration guides at:
http://www.cisco.com/en/US/products/hw/switches/tsd_products_
support_category_home.html
Disabled—If the switch does not support multiple 802.1X-compliant
devices on the same port, you should disable the PC Port when 802.1X
authentication is enabled. See the “Security Configuration Menu” section
on page 4-40 for more information. If you do not disable this port and
subsequently attempt to attach a PC to it, the switch will deny network
access to the phone and the PC.
Configure Voice VLAN—Because the 802.1X standard does not account for
VLANs, you should configure this setting based on the switch support.
Enabled—If you are using a switch that supports multi-domain
authentication, you can continue to use the voice VLAN.
Disabled—If the switch does not support multi-domain authentication,
disable the Voice VLAN and consider assigning the port to the native
VLAN. See the “Security Configuration Menu” section on page 4-40 for
more information.
Enter MD5 Shared Secret—If you disable 802.1X authentication or perform
a factory reset on the phone, the previously configured MD5 shared secret is
deleted. See the “802.1X Authentication and Status” section on page 4-51 for
more information.
Security Restrictions
A user cannot barge into an encrypted call if the phone that is used to barge is not
configured for encryption. When barge fails in this case, a reorder tone (fast busy
tone) plays on the phone on which the user initiated the barge.
If the initiator phone is configured for encryption, the barge initiator can barge
into an authenticated or nonsecure call from the encrypted phone. After the barge
occurs, Cisco Unified Communications Manager classifies the call as nonsecure.
Chapter 1 An Overview of the Cisco Unified IP Phone
Overview of Configuring and Installing Cisco Unified IP Phones
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If the initiator phone is configured for encryption, the barge initiator can barge
into an encrypted call, and the phone indicates that the call is encrypted.
A user can barge into an authenticated call, even if the phone that is used to barge
is nonsecure. The authentication icon continues to appear on the authenticated
devices in the call, even if the initiator phone does not support security.
Overview of Configuring and Installing
Cisco Unified IP Phones
When deploying a new IP telephony system, system administrators and network
administrators must complete several initial configuration tasks to prepare the
network for IP telephony service. For information and a checklist for setting up
and configuring a complete Cisco Unified IP telephony network, refer to the
“System Configuration Overview” chapter in Cisco Unified Communications
Manager System Guide.
After you have set up the IP telephony system and configured system-wide
features in Cisco Unified Communications Manager, you can add IP phones to the
system.
The following topics provide an overview of procedures for adding
Cisco Unified IP Phones to your network:
Configuring Cisco Unified IP Phones in Cisco Unified Communications
Manager, page 1-26
Installing Cisco Unified IP Phones, page 1-31
Configuring Cisco Unified IP Phones in
Cisco Unified Communications Manager
To add phones to the Cisco Unified Communications Manager database, you can
use:
Auto-registration
Cisco Unified Communications Manager Administration
Bulk Administration Tool (BAT)
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Chapter 1 An Overview of the Cisco Unified IP Phone
Overview of Configuring and Installing Cisco Unified IP Phones
BAT and the Tool for Auto-Registered Phones Support (TAPS)
For more information about these choices, see the Adding Phones to the Cisco
Unified Communications Manager Database” section on page 2-13.
For general information about configuring phones in Cisco Unified
Communications Manager, refer to the “Cisco Unified IP Phone” chapter in Cisco
Unified Communications Manager System Guide and to the “Cisco Unified IP
Phone Configuration” chapter in Cisco Unified Communications Manager
Administration Guide.
Checklist for Configuring the Cisco Unified IP Phone 7970 Series in
Cisco Unified Communications Manager
Table 1-6 provides an overview and checklist of configuration tasks for the
Cisco Unified IP Phone 7970 Series in Cisco Unified Communications Manager
Administration. The list presents a suggested order to guide you through the
phone configuration process. Some tasks are optional, depending on your system
and user needs. For detailed procedures and information, refer to the sources in
the list.
Chapter 1 An Overview of the Cisco Unified IP Phone
Overview of Configuring and Installing Cisco Unified IP Phones
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Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7970 Series in Cisco Unified
Communications Manager
Task Purpose For More Information
1. Gather the following information
about the phone:
Phone Model
MAC address
Physical location of the phone
Name or user ID of phone user
Device pool
Partition, calling search space, and
location information
Number of lines and associated
directory numbers (DNs) to assign
to the phone
Cisco Unified Communications
Manager user to associate with the
phone
Phone usage information that
affects phone button template,
softkey template, phone features,
IP Phone services, or phone
applications
Provides list of
configuration
requirements for setting
up phones.
Identifies preliminary
configuration that you
need to perform before
configuring individual
phones, such as phone
button templates or
softkey templates.
Refer to Cisco Unified
Communications Manager
System Guide,
“Cisco Unified IP Phone”
chapter.
See the “Telephony Features
Available for the Phone” section
on page 5-2.
2. Customize phone button templates
(if required).
Changes the number of
line buttons, speed-dial
buttons, Service URL
buttons or adds a Privacy
button to meet user needs.
Refer to Cisco Unified
Communications Manager
Administration Guide, “Phone
Button Template Configuration”
chapter.
See the“Modifying Phone
Button Templates” section on
page 5-29.
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Chapter 1 An Overview of the Cisco Unified IP Phone
Overview of Configuring and Installing Cisco Unified IP Phones
3. Add and configure the phone by
completing these required fields in
the Phone Configuration window:
Phone type
Description (user name or ID)
MAC address
Device pool
Partition
Calling Search Space
Button template
Product Specific Configuration
Softkey template (if customized)
Adds the device with its
default settings to the
Cisco Unified
Communications
Manager database.
Refer to Cisco Unified
Communications Manager
Administration Guide, “Cisco
Unified IP Phone
Configuration” chapter.
For information about Product
Specific Configuration fields,
refer to “I” Button Help in the
Phone Configuration window.
4. Add and configure directory
numbers (lines) on the phone by
completing these required fields in
the Directory Number Configuration
window.
Directory number(s)
Partition
Multiple Calls and Call Waiting
Call Forwarding and Pickup (if
used)
Voice Messaging (if used)
Adds primary and
secondary directory
numbers and features
associated with directory
numbers to the phone.
Refer to Cisco Unified
Communications Manager
Administration Guide:
“Directory Number
Configuration” chapter
“Creating a Cisco Unity
Voice Mailbox” section.
See the “Telephony Features
Available for the Phone” section
on page 5-2.
Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7970 Series in Cisco Unified
Communications Manager (continued)
Task Purpose For More Information
Chapter 1 An Overview of the Cisco Unified IP Phone
Overview of Configuring and Installing Cisco Unified IP Phones
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5. Customize softkey templates. Adds, deletes, or changes
order of softkey features
that display on the user’s
phone to meet feature
usage needs.
Refer to Cisco Unified
Communications Manager
Administration Guide, “Softkey
Template Configuration”
chapter.
See the “Configuring Softkey
Templates” section on
page 5-30.
6. Configure speed-dial buttons and
assign speed-dial numbers (optional).
Adds speed-dial buttons
and numbers.
Note Users can change
speed-dial settings
on their phones by
using Cisco
Unified IP Phone
User Options.
Refer to Cisco Unified
Communications Manager
Administration Guide, “Cisco
Unified IP Phone
Configuration” chapter,
“Configuring Speed-Dial
Buttons” section.
7. Configure Cisco Unified IP Phone
services and assign services (optional).
Provides IP Phone
services.
Note Users can add or
change services
on their phones by
using the Cisco
Unified IP Phone
User Options.
Refer to Cisco Unified
Communications Manager
Administration Guide, “Cisco
Unified IP Phone Services
Configuration” chapter.
See the “Setting Up Services”
section on page 5-31.
8. Assign services to phone buttons
(optional).
Provides single button
access to an IP phone
service or URL.
Refer to Cisco Unified
Communications Manager
Administration Guide, “Cisco
Unified IP Phone
Configuration” chapter, “Adding
a Cisco Unified IP Phone
Service to a Phone Button
section.
Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7970 Series in Cisco Unified
Communications Manager (continued)
Task Purpose For More Information
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Chapter 1 An Overview of the Cisco Unified IP Phone
Overview of Configuring and Installing Cisco Unified IP Phones
Installing Cisco Unified IP Phones
After you have added the phones to the Cisco Unified Communications Manager
database, you can complete the phone installation. You (or the phone users) can
install the phone at the users’s location. The Cisco Unified IP Phone Installation
Guide that ships in the box with each phone provides directions for connecting the
phone handset, cables, and other accessories.
9. Add user information by configuring
required fields:
Name (last)
User ID
Password (for User Options web
pages)
PIN (for use with Extension
Mobility and Personal Directory)
Adds user information to
the global directory for
Cisco
Unified Communications
Manager.
Refer to Cisco Unified
Communications Manager
Administration Guide, “End
User Configuration” chapter.
See the Adding Users to Cisco
Unified Communications
Manager” section on page 5-32.
10. Associate a user with a phone
(optional).
Provides users with
control over their phone
such as forwarding calls
or adding speed-dial
numbers or services.
Note Some phones,
such as those in
conference rooms,
do not have an
associated user.
Refer to Cisco Unified
Communications Manager
Administration Guide, “End
User Configuration” chapter,
Associating Devices to a User”
section.
Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7970 Series in Cisco Unified
Communications Manager (continued)
Task Purpose For More Information
Chapter 1 An Overview of the Cisco Unified IP Phone
Overview of Configuring and Installing Cisco Unified IP Phones
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Note Before you install a phone, even if it is new, upgrade the phone to the current
firmware image. For information about upgrading, refer to the Readme file for
your phone, which is located at:
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
After the phone is connected to the network, the phone startup process begins and
the phone registers with Cisco Unified Communications Manager. To finish
installing the phone, configure the network settings on the phone depending on
whether you enable or disable DHCP service.
If you used auto-registration, you need to update the specific configuration
information for the phone such as associating the phone with a user, changing the
button table, or directory number.
Checklist for Installing the Cisco Unified IP Phone 7970 Series
Table 1-7 provides an overview and checklist of installation tasks for the
Cisco Unified IP Phone 7970 Series. The list presents a suggested order to guide
you through the phone installation. Some tasks are optional, depending on your
system and user needs. For detailed procedures and information, refer to the
sources in the list.
Table 1-7 Checklist for Installing the Cisco Unified IP Phone 7970 Series
Task Purpose For More Information
1. Choose the power source for the phone:
Power over Ethernet (PoE)
External power supply
Determines how the phone
receives power.
See the “Providing Power
to the Phone” section on
page 2-4.
2. Assemble the phone, adjust phone
placement, and connect the network
cable.
Locates and installs the phone
in the network.
See the “Installing the
Cisco Unified IP Phone”
section on page 3-7.
See the Adjusting the
Placement of the Cisco
Unified IP Phone” section
on page 3-12.
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Chapter 1 An Overview of the Cisco Unified IP Phone
Overview of Configuring and Installing Cisco Unified IP Phones
3. Add a Cisco Unified IP Phone
Expansion Module 7914 to a SCCP
Cisco Unified IP Phone (optional, and
not available for SIP).
Extends functionality to a
Cisco Unified IP Phone by
adding 14 line appearances or
speed dial numbers.
See the Attaching the
Cisco Unified IP Phone
Expansion Module 7914
(SCCP Phones Only)”
section on page 3-10.
4. Monitor the phone startup process. Verifies that phone is
configured properly.
See the “Verifying the
Phone Startup Process”
section on page 3-15.
Add one or two 7914 Expansion Modules
to the phone (optional).
Extends functionality of the
phone by adding line
appearances and/or speed dial
numbers.
Refer to Cisco Unified IP
Phone Expansion Module
7914 Phone Guide.
5. Configure these network settings on
the phone by choosing Settings >
Network Configuration.
To enable DHCP:
Set DHCP Enabled to Yes
To use an alternate TFTP server, set
Alternate TFTP Server to Yes
Enter IP address for TFTP Server 1
To disable DHCP:
Set DHCP Enabled to No
Enter static IP address for phone
Enter subnet mask
Enter default router IP addresses
Enter domain name where phone
resides
Set Alternate TFTP Server to Yes
Enter IP address for TFTP Server 1
Using DHCP—The IP address
is automatically assigned and
the Cisco Unified IP Phone is
directed to a TFTP Server.
Note Consult with the
network administrator
if you need to assign
an alternative TFTP
server instead of using
the TFTP server
assigned by DHCP.
Without DHCP—You must
configure the IP address,
TFTP server, subnet mask,
domain name, and default
router locally on the phone.
See the “Configuring
Startup Network Settings”
section on page 3-17.
See the “Network
Configuration Menu”
section on page 4-7.
Table 1-7 Checklist for Installing the Cisco Unified IP Phone 7970 Series (continued)
Task Purpose For More Information
Chapter 1 An Overview of the Cisco Unified IP Phone
Overview of Configuring and Installing Cisco Unified IP Phones
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6. Set up security on the phone. Provides protection against
data tampering threats and
identity theft of phones.
See the “Configuring
Security on the Cisco
Unified IP Phone” section
on page 3-17.
7. Make calls with the Cisco Unified IP
Phone.
Verifies that the phone and
features work correctly.
Refer to Cisco Unified
IP Phone 7970 Series
Guide.
8. Provide information to end users about
how to use their phones and how to
configure their phone options.
Ensures that users have
adequate information to
successfully use their Cisco
Unified IP Phones.
See Appendix A,
“Providing Information to
Users Via a Website.”
Table 1-7 Checklist for Installing the Cisco Unified IP Phone 7970 Series (continued)
Task Purpose For More Information
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CHAPTER
2
Preparing to Install the Cisco
Unified IP Phone on Your Network
Cisco Unified IP Phones enable you to communicate using voice over a data
network. To provide this capability, the IP Phones depend upon and interact with
several other key Cisco Unified IP Telephony and network components, including
Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers,
media resources, Cisco prestandard PoE, and so on.
This chapter focuses on the interactions between the Cisco Unified IP Phone 7970
Series and Cisco Unified Communications Manager, DNS and DHCP servers,
TFTP servers, and switches. It also describes options for powering phones.
For related information about voice and IP communications, refer to this URL:
http://www.cisco.com/en/US/partner/products/sw/voicesw/index.html
This chapter provides an overview of the interaction between the
Cisco Unified IP Phone 7970 Series and other key components of the Voice over
IP (VoIP) network. It includes these topics:
Understanding Interactions with Other Cisco Unified IP Communications
Products, page 2-2
Providing Power to the Phone, page 2-4
Understanding Phone Configuration Files, page 2-8
Understanding the Phone Startup Process, page 2-10
Adding Phones to the Cisco Unified Communications Manager Database,
page 2-13
Using Cisco Unified IP Phones with Different Protocols, page 2-18
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding Interactions with Other Cisco Unified IP Communications Products
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Determining the MAC Address of a Cisco Unified IP Phone, page 2-20
Understanding Interactions with Other Cisco
Unified IP Communications Products
To function in the IP telephony network, the Cisco Unified IP Phone must be
connected to a networking device, such as a Cisco Catalyst switch. You must also
register the Cisco Unified IP Phone with a Cisco Unified Communications
Manager system before sending and receiving calls.
This section includes these topics:
Understanding How the Cisco Unified IP Phone Interacts with Cisco
Unified Communications Manager, page 2-2
Understanding How the Cisco Unified IP Phone Interacts with the VLAN,
page 2-3
Understanding How the Cisco Unified IP Phone Interacts with
Cisco Unified Communications Manager
Cisco Unified Communications Manager is an open and industry-standard call
processing system. Cisco Unified Communications Manager software sets up and
tears down calls between phones, integrating traditional PBX functionality with
the corporate IP network. Cisco Unified Communications Manager manages the
components of the IP telephony system—the phones, the access gateways, and the
resources necessary for such features as call conferencing and route planning.
Cisco Unified Communications Manager also provides:
Firmware for phones
Authentication and encryption (if configured for the telephony system)
Configuration file and CTL file, via TFTP service
Phone registration
Call preservation, so that a media session continues if signaling is lost
between the primary Communications Manager and a phone)
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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding Interactions with Other Cisco Unified IP Communications Products
For information about configuring Cisco Unified Communications Manager to
work with the IP devices described in this chapter, refer to Cisco
Unified Communications Manager Administration Guide, Cisco Unified
Communications Manager System Guide, and to Cisco Unified Communications
Manager Security Guide.
For an overview of security functionality for the Cisco Unified IP Phone, see the
“Understanding Security Features for Cisco Unified IP Phones” section on
page 1-12.
Note If the Cisco Unified IP Phone model that you want to configure does not appear
in the Phone Type drop-down list in Cisco Unified Communications Manager
Administration, go to the following URL and install the latest support patch for
your version of Cisco Unified Communications Manager:
http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml
Related Topic
Telephony Features Available for the Phone, page 5-2
Understanding How the Cisco Unified IP Phone Interacts with the
VLAN
The Cisco Unified IP Phone 7970 Series have an internal Ethernet switch,
enabling forwarding of packets to the phone, and to the access port and the
network port on the back of the phone.
If a computer is connected to the access port, the computer and the phone share
the same physical link to the switch and share the same port on the switch. This
shared physical link has the following implications for the VLAN configuration
on the network:
The current VLANs might be configured on an IP subnet basis. However,
additional IP address might not be available to assign the phone to the same
subnet as other devices connect to the same port.
Data traffic present on the data/native VLAN may reduce the quality of
Voice-over-IP traffic.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Providing Power to the Phone
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Network security may indicate a need to isolate the VLAN voice traffic from
the VLAN data traffic.
You can resolve these issues by isolating the voice traffic onto a separate VLAN.
The switch port that the phone is connected to would be configured to have
separate VLANs for carrying:
Voice traffic to and from the IP phone (auxiliary VLAN, on the Cisco Catalyst
6000 series, for example)
Data traffic to and from the PC connected to the switch through the access
port of the IP phone (native VLAN)
Isolating the phones on a separate, auxiliary VLAN improves the quality of the
voice traffic and allows a large number of phones to be added to an existing
network where there are not enough IP addresses for each phone.
For more information, refer to the documentation included with a Cisco switch.
You can also access related documentation at this URL:
http://www.cisco.com/en/US/products/hw/switches/tsd_products_support_categ
ory_home.html
Related Topics
Understanding the Phone Startup Process, page 2-10
Network Configuration Menu, page 4-7
Providing Power to the Phone
Models in the Cisco Unified IP Phone 7970 Series can be powered with external
power or with Power over Ethernet (PoE). External power is provided through a
separate power supply. PoE is provided by a switch through the Ethernet cable
attached to a phone.
Note When you install a phone that is powered with external power, connect the power
supply to the phone and to a power outlet before you connect the Ethernet cable
to the phone. When you remove a phone that is powered with external power,
disconnect the Ethernet cable from the phone before you disconnect the power
supply.
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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Providing Power to the Phone
The following sections provide more information about powering a phone:
Power Guidelines, page 2-5
Phone Power Consumption and Display Brightness, page 2-6
Power Outage, page 2-7
Obtaining Additional Information about Power, page 2-7
Power Guidelines
Table 2-1 provides guidelines that apply to external power and to PoE power for
phones the Cisco Unified IP Phone 7970 Series.
Table 2-1 Guidelines for Powering the Cisco Unified IP Phone 7970 Series
Power Type Guidelines
External power—
Provided through the
CP-PWR-CUBE-3
external power supply
The Cisco Unified IP Phone Series use the CP-PWR-CUBE-3 power
supply.
External power—
Provided through the
Cisco Unified IP Phone
Power Injector
The Cisco Unified IP Phone Power Injector may be used with any Cisco
Unified IP Phone. Functioning as a midspan device, the injector delivers
inline power to the attached phone. The Cisco Unified IP Phone Power
Injector is connected between a switch port and the IP Phone, and supports
a maximum cable length of 100m between the unpowered switch and the
IP Phone.
PoE power—Provided by
a switch through the
Ethernet cable attached to
the phone
The inline power patch panel WS-PWR-PANEL is not compatible
with the Cisco Unified IP Phone 7970 Series.
To ensure uninterruptible operation of the phone, make sure that the
switch has a backup power supply.
Make sure that the CatOS or IOS version running on your switch
supports your intended phone deployment. Refer to the documentation
for your switch for operating system version information.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Providing Power to the Phone
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Phone Power Consumption and Display Brightness
The power consumed by a phone depends on its power configuration. See
Table 2-1 for a power configuration overview. See Table 2-2 for the maximum
power consumed by a phone for each configuration option and the correlating
phone screen brightness level.
Note Power consumption values shown in the table include power losses in the cable
that connects the phone to the switch.
Table 2-2 Power Consumption and Display Brightness for Power Configurations
Phone Model Power Configuration
Max. Power
Consumed
from a Switch
Phone
Screen
Brightness
Cisco Unified
IP Phone
7970G
Cisco prestandard PoE from a switch that supports a
maximum of 7 W power per port, with bidirectional
power negotiation enabled
6.3 W Approx. 1/2
Cisco prestandard PoE from a Cisco Switch that
supports 7 W or 15.4 W power per port, without
bidirectional power negotiation
6.3 W Approx. 1/2
IEEE 802.3af Class 3 power from a Cisco switch,
without bidirectional power negotiation
6.3 W Approx. 1/2
IEEE 802.3af Class 3 power from a third-party switch 6.3 W Approx. 1/2
IEEE 802.3af Class 3 power from a Cisco switch, with
bidirectional power negotiation enabled
10.25 W Full
1
Cisco prestandard PoE from a Cisco Switch that
supports 15.4 W power per port, with bidirectional
power negotiation enabled
10.25 W Full
External power Full
Cisco Unified
IP Phone
7971G-GE
IEEE 802.3af Class 3 power from a Cisco switch (with
or without bidirectional power negotiation enabled) or
from a third-party switch
15.4 W Near full
External power Full
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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Providing Power to the Phone
Note When a phone is powered with a method that does not support full brightness for
the phone screen, the phone Brightness control (Settings > User Preferences >
Brightness) does not allow you to set the brightness to the maximum value.
Power Outage
Your accessibility to emergency service through the phone is dependent on the
phone being powered. If there is an interruption in the power supply, Service and
Emergency Calling Service dialing will not function until power is restored. In the
case of a power failure or disruption, you may need to reset or reconfigure
equipment before using the Service or Emergency Calling Service dialing.
Obtaining Additional Information about Power
For related information about power, refer to the documents shown in Table 2-3.
These documents provide information about these topics:
Cisco switches that work with the Cisco Unified IP Phone 7970 Series
The Cisco IOS releases that support bidirectional power negotiation
Other requirements and restrictions regarding power
1. Starts at approximately 1/2 brightness, changes to full brightness when the phone negotiates additional power.
Table 2-3 Related Documentation for Power
Document Topics URL
Cisco Unified IP Phone Power Injector http://www.cisco.com/en/US/products
/hw/phones/ps379/prod_installation_g
uides_list.html
PoE Solutions http://www.cisco.com/en/US/netsol/
ns340/ns394/ns147/ns412/networking
_solutions_package.html
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding Phone Configuration Files
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Understanding Phone Configuration Files
Configuration files for a phone are stored on the TFTP server and define
parameters for connecting to Cisco Unified Communications Manager. In
general, any time you make a change in Cisco Unified Communications Manager
that requires the phone to be reset, a change is made to the phone’s configuration
file automatically.
Configuration files also contain information about which image load the phone
should be running. If this image load differs from the one that is currently loaded
on a phone, the phone contacts the TFTP server to request the required load files.
(These files are digitally signed to ensure the authenticity of the file source.)
In addition, if the device security mode in the configuration file is set to
Authenticated and the CTL file on the phone has a valid certificate for
Cisco Unified Communications Manager, the phone establishes a TLS connection
to Cisco Unified Communications Manager. Otherwise, the phone establishes a
TCP connection. For SIP phones, a TLS connection requires that the transport
protocol in the phone configuration file be set to TLS, which corresponds to the
transport type in the SIP Security Profile in Cisco Unified Communications
Manager.
Note If the device security mode in the configuration file is set to Authenticated or
Encrypted, but the phone has not received a CTL file, the phone continuously tries
to obtain a CTL file so that it can register securely.
Cisco Catalyst Switches http://www.cisco.com/en/US/products
/hw/switches/tsd_products_support_ca
tegory_home.html
Integrated Service Routers http://www.cisco.com/en/US/products
/hw/routers/index.html
Cisco IOS Software http://www.cisco.com/en/US/products
/sw/iosswrel/products_ios_cisco_ios_
software_category_home.html
Table 2-3 Related Documentation for Power (continued)
Document Topics URL
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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding Phone Configuration Files
If you configure security-related settings in Cisco Unified Communications
Manager Administration, the phone configuration file will contain sensitive
information. To ensure the privacy of a configuration file, you must configure it
for encryption. For detailed information, refer to the “Configuring Encrypted
Phone Configuration Files” chapter in Cisco Unified Communications Manager
Security Guide.
A phone accesses a default configuration file named XmlDefault.cnf.xml from the
TFTP server when these conditions exist:
You have enabled auto-registration in Cisco Unified Communications
Manager
The phone has not been added to the Cisco Unified Communications Manager
Database
The phone is registering for the first time
If auto registration is not enabled and the phone has not been added to the Cisco
Unified Communications Manager Database, the phone registration request will
be rejected. In this case, the phone resets and attempts to register repeatedly.
If the phone has registered before, the phone accesses the configuration file
named SEPmac_address.cnf.xml, where mac_address is the MAC address of the
phone.
For SIP phones, the TFTP server generates these SIP configuration files:
SIP IP Phone:
For unsigned and unencrypted files—SEP<mac>.cnf.xml
For signed files—SEP<mac>.cnf.xml.sgn
For signed and encrypted files—SEP<mac>.cnf.xml.enc.sgn
Dial Plan—<dialplan>.xml
Softkey Template—<softkey_template>.xml
The filenames are derived from the MAC Address and Description fields in the
Phone Configuration window of Cisco Unified Communications Manager
Administration and the devicename field in the Cisco Unified Communications
Manager database. The MAC address uniquely identifies the phone. For more
information refer to Cisco Unified Communications Manager Administration
Guide.
For more information about how the phone interacts with the TFTP server, refer
to Cisco Unified Communications Manager System Guide, “Cisco TFTP” chapter.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding the Phone Startup Process
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Understanding the Phone Startup Process
When connecting to the VoIP network, the Cisco Unified IP Phone goes through
a standard startup process, as described in Table 2-4. Depending on your specific
network configuration, not all of these process steps may occur on your
Cisco Unified IP Phone.
Table 2-4 Cisco Unified IP Phone Startup Process
Process Step Description Related Topics
1. Obtaining Power
from the Switch.
If a phone is not using external power, the
switch provides in-line power through the
Ethernet cable that is attached to the phone.
See the “Providing Power
to the Phone” section on
page 2-4.
See the “Resolving
Startup Problems” section
on page 9-2.
2. Loading the Stored
Phone Image.
The Cisco Unified IP Phone has non-volatile
flash memory in which it stores firmware
images and user-defined preferences. At startup,
the phone runs a bootstrap loader that loads a
phone image stored in flash memory. Using this
image, the phone initializes its software and
hardware.
See the “Resolving
Startup Problems” section
on page 9-2.
3. Configuring VLAN. If the Cisco Unified IP Phone is connected to a
Cisco switch, the switch next informs the phone
of the voice VLAN defined on the switch port.
The phone needs to know its VLAN
membership before it can proceed with the
Dynamic Host Configuration Protocol (DHCP)
request for an IP address.
See the “Network
Configuration Menu”
section on page 4-7.
See the “Resolving
Startup Problems” section
on page 9-2.
4. Obtaining an IP
Address.
If the Cisco Unified IP Phone is using DHCP to
obtain an IP address, the phone queries the
DHCP server to obtain one. If you are not using
DHCP in your network, you must assign static
IP addresses to each phone locally.
See the “Network
Configuration Menu”
section on page 4-7.
See the “Resolving
Startup Problems” section
on page 9-2.
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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding the Phone Startup Process
5. Accessing a TFTP
Server.
In addition to assigning an IP address, the
DHCP server directs the Cisco
Unified IP Phone to a TFTP Server. If the phone
has a statically-defined IP address, you must
configure the TFTP server locally on the phone;
the phone then contacts the TFTP server
directly.
Note You can also assign an alternative TFTP
server to use instead of the one assigned
by DHCP.
See the “Network
Configuration Menu”
section on page 4-7.
See the “Resolving
Startup Problems” section
on page 9-2.
6. Requesting the CTL
file.
The TFTP server stores the certificate trust list
(CTL) file. This file contains a list of Cisco
Unified Communications Managers and TFTP
servers that the phone is authorized to connect
to. It also contains the certificates necessary for
establishing a secure connection between the
phone and Cisco Unified Communications
Manager.
Refer to Cisco
Unified Communications
Manager Security Guide,
“Configuring the Cisco
CTL Client” chapter.
Table 2-4 Cisco Unified IP Phone Startup Process (continued)
Process Step Description Related Topics
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding the Phone Startup Process
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7. Requesting the
Configuration File.
The TFTP server has configuration files, which
define parameters for connecting to Cisco
Unified Communications Manager and other
information for the phone.
See the “Understanding
Phone Configuration
Files” section on
page 2-8.
See the “Resolving
Startup Problems” section
on page 9-2.
8. Contacting Cisco
Unified
Communications
Manager.
The configuration file defines how the Cisco
Unified IP Phone communicates with Cisco
Unified Communications Manager and provides
a phone with its load ID. After obtaining the file
from the TFTP server, the phone attempts to
make a connection to the highest priority Cisco
Unified Communications Manager on the list. If
security is implemented, the phone makes a TLS
connection. Otherwise, it makes a non-secure
TCP connection.
If the phone was manually added to the
database, Cisco Unified Communications
Manager identifies the phone. If the phone was
not manually added to the database and
auto-registration is enabled in Cisco
Unified Communications Manager, the phone
attempts to auto-register itself in the Cisco
Unified Communications Manager database.
Note Auto-registration is disabled when
security is enabled on Cisco
Unified Communications Manager. In
this case, the phone must be manually
added to the Cisco Unified
Communications Manager database.
See the “Resolving
Startup Problems” section
on page 9-2.
Table 2-4 Cisco Unified IP Phone Startup Process (continued)
Process Step Description Related Topics
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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Adding Phones to the Cisco Unified Communications Manager Database
Adding Phones to the Cisco Unified Communications
Manager Database
Before installing the Cisco Unified IP phone, you must choose a method for
adding phones to the Cisco Unified Communications Manager database. These
sections describe the methods:
Adding Phones with Auto-Registration, page 2-14
Adding Phones with Auto-Registration and TAPS, page 2-15
Adding Phones with Cisco Unified Communications Manager
Administration, page 2-16
Adding Phones with BAT, page 2-17
Table 2-5 provides an overview of these methods for adding phones to the
Cisco Unified Communications Manager database.
Table 2-5 Methods for Adding Phones to the Cisco Unified
Communications Manager Database
Method
Requires MAC
Address? Notes
Auto-registration No
Results in automatic assignment of
directory numbers.
Not available when security or
encryption is enabled.
Auto-registration
with TAPS
No Requires auto-registration and the Bulk
Administration Tool (BAT); updates the
Cisco Unified Communications
Manager database with the MAC
address and DNs for the device when
user calls TAPS from the phone.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Adding Phones to the Cisco Unified Communications Manager Database
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Adding Phones with Auto-Registration
By enabling auto-registration before you begin installing phones, you can:
Add phones without first gathering MAC addresses from the phones.
Automatically add a Cisco Unified IP Phone to the Cisco Unified
Communications Manager database when you physically connect the phone
to your IP telephony network. During auto-registration, Cisco Unified
Communications Manager assigns the next available sequential directory
number to the phone.
Quickly enter phones into the Cisco Unified Communications Manager
database and modify any settings, such as the directory numbers, from
Cisco Unified Communications Manager.
Move auto-registered phones to new locations and assign them to different
device pools without affecting their directory numbers.
Note Cisco recommends you use auto-registration to add less than 100 phones to your
network. To add more than 100 phones to your network, use the Bulk
Administration Tool (BAT). See the Adding Phones with BAT” section on
page 2-17.
Using the Cisco
Unified
Communications
Manager
Administration
Yes Requires phones to be added
individually
Using BAT Yes Can add groups of same model of phone.
Can schedule when phones are added to
the Cisco Unified Communications
Manager database.
Table 2-5 Methods for Adding Phones to the Cisco Unified
Communications Manager Database (continued)
Method
Requires MAC
Address? Notes
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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Adding Phones to the Cisco Unified Communications Manager Database
Auto-registration is disabled by default. In some cases, you might not want to use
auto-registration: for example, if you want to assign a specific directory number
to the phone or if you plan to implement authentication or encryption, as
described in Cisco Unified Communications Manager Security Guide. For
information about enabling auto-registration, refer to “Enabling
Auto-Registration” in the Cisco Unified Communications Manager
Administration Guide.
Note When you configure the cluster for mixed mode through the Cisco CTL client,
auto-registration is automatically disabled. When you configure the cluster for
non-secure mode through the Cisco CTL client, auto-registration is automatically
enabled.
Related Topics
Adding Phones with Auto-Registration and TAPS, page 2-15
Adding Phones with Cisco Unified Communications Manager
Administration, page 2-16
Adding Phones with BAT, page 2-17
Adding Phones with Auto-Registration and TAPS
You can add phones with auto-registration and TAPS, the Tool for
Auto-Registered Phones Support, without first gathering MAC addresses from
phones.
TAPS works with the Bulk Administration Tool (BAT) to update a batch of phones
that were already added to the Cisco Unified Communications Manager database
with dummy MAC addresses. Use TAPS to update MAC addresses and download
pre-defined configurations for phones.
Note Cisco recommends you use auto-registration and TAPS to add less than 100
phones to your network. To add more than 100 phones to your network, use the
Bulk Administration Tool (BAT). See the Adding Phones with BAT” section on
page 2-17.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Adding Phones to the Cisco Unified Communications Manager Database
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To implement TAPS, you or the end-user dial a TAPS directory number and follow
voice prompts. When the process is complete, the phone will have downloaded its
directory number and other settings, and the phone will be updated in
Cisco Unified Communications Manager Administration with the correct MAC
address.
Auto-registration must be enabled in Cisco Unified Communications Manager
Administration (System > Cisco Communications Manager) for TAPS to
function.
Note When you configure the cluster for mixed mode through the Cisco CTL client,
auto-registration is automatically disabled. When you configure the cluster for
non-secure mode through the Cisco CTL client, auto-registration is automatically
enabled.
Refer to Cisco Unified Communications Manager Bulk Administration Guide for
detailed instructions about BAT and about TAPS.
Related Topics
Adding Phones with Auto-Registration, page 2-14
Adding Phones with Cisco Unified Communications Manager
Administration, page 2-16
Adding Phones with BAT, page 2-17
Adding Phones with Cisco Unified Communications Manager
Administration
You can add phones individually to the Cisco Unified Communications Manager
database using Cisco Unified Communications Manager Administration. To do
so, you first need to obtain the MAC address for each phone.
For information about determining a MAC address, see the “Determining the
MAC Address of a Cisco Unified IP Phone” section on page 2-20.
After you have collected MAC addresses, in Cisco Unified Communications
Manager Administration, choose Device > Phone and click Add New to begin.
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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Adding Phones to the Cisco Unified Communications Manager Database
For complete instructions and conceptual information about Cisco Unified
Communications Manager, refer to Cisco Unified Communications Manager
Administration Guide and to Cisco Unified Communications Manager System
Guide.
Related Topics
Adding Phones with Auto-Registration, page 2-14
Adding Phones with Auto-Registration and TAPS, page 2-15
Adding Phones with BAT, page 2-17
Adding Phones with BAT
The Cisco Bulk Administration Tool (BAT) is a plug-in application for
Cisco Unified Communications Manager that enables you to perform batch
operations, including registration, on multiple phones.
To add phones using BAT only (not in conjunction with TAPS), you first need to
obtain the appropriate MAC address for each phone.
For information about determining a MAC address, see the “Determining the
MAC Address of a Cisco Unified IP Phone” section on page 2-20.
For detailed instructions about using BAT, refer to Cisco Unified Communications
Manager Administration Guide and to Cisco Unified Communications Manager
Bulk Administration Guide.
Related Topics
Adding Phones with Auto-Registration, page 2-14
Adding Phones with Auto-Registration and TAPS, page 2-15
Adding Phones with Cisco Unified Communications Manager
Administration, page 2-16
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Using Cisco Unified IP Phones with Different Protocols
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Using Cisco Unified IP Phones with Different
Protocols
The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control
Protocol) or SIP (Session Initiation Protocol). You can convert a phone that is
using one protocol for use with the other protocol.
This section includes these topics:
Converting a New Phone from SCCP to SIP, page 2-18
Converting an In-Use Phone from SCCP to SIP, page 2-19
Converting an In-Use Phone from SIP to SCCP, page 2-19
Deploying a Phone in an SCCP and SIP Environment, page 2-20
Converting a New Phone from SCCP to SIP
A new, unused phone is set for SCCP by default. To convert this phone to SIP,
perform these steps:
Procedure
Step 1 Take one of these actions:
To auto-register the phone, set the Auto Registration Phone Protocol
parameter in Cisco Unified Communications Manager Administration to SIP.
To provision the phone using the Bulk Administration Tool (BAT), choose the
appropriate phone model and choose SIP from the BAT.
To provision the phone manually, make the appropriate changes for SIP on
the Phone Configuration page in Cisco Unified Communications Manager
Administration.
Refer to Cisco Unified Communications Manager Administration Guide for
detailed information about Cisco Unified Communications Manager
configuration. Refer to Cisco Unified Communications Manager Bulk
Administration Guide for detailed information about using the BAT.
Step 2 If you are not using DHCP in your network, configure the network parameters for
the phone.
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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Using Cisco Unified IP Phones with Different Protocols
See the “Configuring Startup Network Settings” section on page 3-14.
Step 3 Power cycle the phone.
Converting an In-Use Phone from SCCP to SIP
You can use the Bulk Administration Tool (BAT) to convert a phone that is in use
in your network from SCCP to SIP. To access BAT from Cisco Unified
Communications Manager Administration, choose Bulk Administration >
Phones > Migrate Phones > SCCP to SIP. For detailed information, refer to
Cisco Unified Communications Manager Bulk Administration Guide.
Converting an In-Use Phone from SIP to SCCP
To convert a phone that is in use in your network from SIP to SCCP, perform these
steps. For more information, Cisco Unified Communications Manager
Administration Guide.
Procedure
Step 1 In Cisco Unified Communications Manager Administration, delete the existing
SIP phone from the Cisco Unified Communications Manager database.
Step 2 In Cisco Unified Communications Manager Administration, create the phone as
an SCCP phone.
Step 3 Power cycle the phone.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Determining the MAC Address of a Cisco Unified IP Phone
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Deploying a Phone in an SCCP and SIP Environment
To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP
and in which the Cisco Unified Communications Manager Auto-Registration
parameter is SCCP, perform these general steps:
1. Set the Cisco Unified Communications Manager auto_registration_protocol
parameter to SCCP.
To do so, from Cisco Unified Communications Manager Administration,
choose System > Enterprise Parameters.
2. Install the phones.
3. Change the auto_registration_protocol parameter to SIP.
4. Auto-register the SIP phones.
Determining the MAC Address of a Cisco
Unified IP Phone
Several of the procedures that are described in this manual require you to
determine the MAC address of a Cisco Unified IP Phone. You can determine the
MAC address for a phone in any of these ways:
From the phone, choose Settings > Network Configuration and look at the
MAC Address field.
Look at the MAC label on the back of the phone.
Display the web page for the phone and click the Device Information
hyperlink.
For information about accessing the web page, see the Accessing the Web
Page for a Phone” section on page 8-2.
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CHAPTER
3
Setting Up the Cisco Unified IP Phone
This chapter includes the following topics, which help you install the
Cisco Unified IP Phone 7970 Series on an IP telephony network:
Before You Begin, page 3-2
Understanding the Cisco Unified IP Phone 7970 Series Components,
page 3-3
Installing the Cisco Unified IP Phone, page 3-7
Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP
Phones Only), page 3-10
Adjusting the Placement of the Cisco Unified IP Phone, page 3-12
Verifying the Phone Startup Process, page 3-15
Configuring Startup Network Settings, page 3-17
Configuring Security on the Cisco Unified IP Phone, page 3-17
Note Before you install a Cisco Unified IP phone, you must decide how to configure
the phone in your network. Then you can install the phone and verify its
functionality. For more information, see Chapter 2, “Preparing to Install the Cisco
Unified IP Phone on Your Network.”
Chapter 3 Setting Up the Cisco Unified IP Phone
Before You Begin
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Before You Begin
Before installing the Cisco Unified IP Phone, review the requirements in these
sections:
Network Requirements, page 3-2
Cisco Unified Communications Manager Configuration, page 3-2
Network Requirements
For the Cisco Unified IP Phone 7970 Series to successfully operate as a
Cisco Unified IP Phone endpoint in your network, your network must meet these
requirements:
Working Voice over IP (VoIP) network:
VoIP configured on your Cisco routers and gateways
Cisco Unified Communications Manager Release 6.0 or higher installed
in your network and configured to handle call processing
IP network that supports DHCP or manual assignment of IP address, gateway,
and subnet mask
Note The Cisco Unified IP Phone displays the date and time from Cisco Unified
Communications Manager. If the Cisco Unified Communications Manager server
is located in a different time zone than the phones, the phones will not display the
correct local time.
Cisco Unified Communications Manager Configuration
The Cisco Unified IP Phone requires Cisco Unified Communications Manager to
handle call processing. Refer to Cisco Unified Communications Manager
Administration Guide or to context-sensitive help in the
Cisco Unified Communications Manager application to ensure that
Cisco Unified Communications Manager is set up properly to manage the phone
and to properly route and process calls.
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Chapter 3 Setting Up the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 7970 Series Components
If you plan to use auto-registration, verify that it is enabled and properly
configured in Cisco Unified Communications Manager before connecting any
Cisco Unified IP Phone to the network. For information about enabling and
configuring auto-registration, refer to Cisco Unified Communications Manager
Administration Guide. Also, see the Adding Phones to the Cisco
Unified Communications Manager Database” section on page 2-13.
You must use Cisco Unified Communications Manager to configure and assign
telephony features to the Cisco Unified IP Phones. See the “Telephony Features
Available for the Phone” section on page 5-2 for details.
In Cisco Unified Communications Manager, you can add users to the database
and associate them with specific phones. In this way, users gain access to web
pages that allow them to configure items such as call forwarding, speed dialing,
and voice messaging system options. See the Adding Users to Cisco
Unified Communications Manager” section on page 5-32 for details.
Understanding the Cisco Unified IP Phone 7970
Series Components
The Cisco Unified IP Phone 7970 Series includes these components on the phone
or as accessories for the phone:
Network and Access Ports, page 3-3
Handset, page 3-4
Speakerphone, page 3-4
Headset, page 3-4
Network and Access Ports
The back of the Cisco Unified IP Phone includes these ports:
Network port—Labeled 10/100 SW on the Cisco Unified IP Phone 7970G
and 10/100/1000 SW on the Cisco Unified IP Phone 7971G-GE
Access port—Labeled 10/100 PC on the Cisco Unified IP Phone 7970G and
10/100/1000 PC on the Cisco Unified IP Phone 7971G-GE
Chapter 3 Setting Up the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 7970 Series Components
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Each port supports 10/100 or 10/100/1000 Mbps half- or full-duplex connections
to external devices. You can use either Category 3 or 5 cabling for 10-Mbps
connections, but you must use Category 5 for 100 and 1000 Mbps connections.
Use the SW network port to connect the phone to the network. You must use a
straight-through cable on this port. The phone can also obtain inline power from
a switch over this connection. See the “Providing Power to the Phone” section on
page 2-4 for details.
Use the PC access port to connect a network device, such as a computer, to the
phone. You must use a straight-through cable on this port.
Handset
The handset is designed especially for use with a Cisco Unified IP Phone. It
includes a light strip that indicates incoming calls and voice messages waiting.
To connect a handset to the Cisco Unified IP Phone, plug the cable into the
handset and into the Handset port on the back of the phone.
Speakerphone
By default, the speakerphone is enabled on Cisco Unified IP Phone 7970 Series.
You can disable the speakerphone through the Cisco Unified Communications
Manager Administration application. To do so, choose Device > Phone and locate
the phone you want to modify. In the Phone Configuration web page for the
phone, check the Disable Speakerphone check box.
Headset
Although Cisco Systems performs some internal testing of third-party headsets
for use with the Cisco Unified IP Phones, Cisco does not certify or support
products from headset or handset vendors. Because of the inherent environmental
and hardware inconsistencies in the locations where Cisco Unified IP Phones are
deployed, there is not a single “best” solution that is optimal for all environments.
Cisco recommends that customers test the headsets that work best in their
environment before deploying a large number of units in their network.
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Chapter 3 Setting Up the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 7970 Series Components
In some instances, the mechanics or electronics of various headsets can cause a
remote party to hear a voice echo when speaking to a Cisco Unified IP Phone
user.
Cisco Systems recommends the use of good quality headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of headsets and their proximity to other devices, such
as cell phones and two-way radios, some audio noise may still occur.
The primary reason that support of a headset would be inappropriate for an
installation is the potential for an audible hum. This hum can either be heard by
the remote party or by both the remote party and the Cisco Unified IP Phone user.
Some potential humming or buzzing sounds can be caused by a range of outside
sources, for example, electric lights, being near electric motors, large PC
monitors. In some cases, a hum experienced by a user may be reduced or
eliminated by using a local power cube.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of
a headset must sound good to the user and the party on the far end. Sound is
subjective and Cisco cannot guarantee the performance of any headsets or
handsets, but some of the headsets and handsets on the sites listed below have
been reported to perform well on Cisco Unified IP Phones.
Nevertheless, it is ultimately still the responsibility of customers to test this
equipment in their environments to determine suitable performance.
For information about headsets, refer to:
http://www.vxicorp.com/cisco
http://www.plantronics.com
http://www.jabra.com
Connecting a Headset
To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port
on the back of the phone. Press the Headset button on the phone to place and
answer calls using the headset.
Chapter 3 Setting Up the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 7970 Series Components
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You can use the headset with all of the features on the Cisco Unified IP Phone,
including the Volume and Mute buttons. Use these buttons to adjust the ear piece
volume and to mute the speech path from the headset microphone.
Disabling a Headset
You can disable the headset through the Cisco Unified Communications Manager
Administration application. If you do so, you also will disable the speakerphone.
To disable the headset from Cisco Unified Communications Manager
Administration, choose Device > Phone and locate the phone that you want to
modify. In the Phone Configuration web page for the phone, check the Disable
Speakerphone and Headset check box.
Using External Devices with Your Cisco Unified IP Phone
The following information applies when you use external devices with the
Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices that are shielded
(screened) against unwanted radio frequency (RF) and audio frequency (AF)
signals.
Depending on the quality of these devices and their proximity to other devices
such as mobile phones or two-way radios, some audio noise may still occur. In
these cases, Cisco recommends that you take one or more of the following actions:
Move the external device away from the source of the RF or AF signals.
Route the external device cables away from the source of the RF or AF
signals.
Use shielded cables for the external device, or use cables with a better shield
and connector.
Shorten the length of the external device cable.
Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no
control over the quality of external devices, cables, and connectors. The system
will perform adequately when suitable devices are attached using good quality
cables and connectors.
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Chapter 3 Setting Up the Cisco Unified IP Phone
Installing the Cisco Unified IP Phone
Caution In European Union countries, use only external headsets that are fully compliant
with the EMC Directive [89/336/EC].
Installing the Cisco Unified IP Phone
You must connect the Cisco Unified IP Phone to the network and to a power
source before using it. See Figure 3-1 for a graphical representation of the
connections.
Note Before you install a phone, even if it is new, upgrade the phone to the current
firmware image.
Before using external devices, read the “Using External Devices with Your Cisco
Unified IP Phone” section on page 3-6 for safety and performance information.
To install a Cisco Unified IP Phone, perform the following steps:
Procedure Notes Reference
1. Connect the handset to the
Handset port.
——
2. Connect a headset to the
Headset port.
Optional. You can add a headset
later if you do not connect one
now.
See the “Headset” section on
page 3-4 for supported headsets.
3. Connect the power supply to
the Cisco DC Adapter port.
Optional. See the “Providing Power to the
Phone” section on page 2-4.
Chapter 3 Setting Up the Cisco Unified IP Phone
Installing the Cisco Unified IP Phone
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4. Connect a Category 3 or 5
straight-through Ethernet
cable from the switch to the
10/100 SW port (Cisco
Unified IP Phone 7970) or
the 10/100/1000 SW port
(Cisco Unified IP Phone
7971G-GE).
Each Cisco Unified IP Phone
ships with one Ethernet cable in
the box.
See the “Network and Access
Ports” section on page 3-3 for
guidelines.
5. Connect a Category 3 or 5
straight-through Ethernet
cable from another network
device, such as a desktop
computer, to the 10/100 PC
port (Cisco Unified
IP Phone 7970) or the
10/100/1000 PC port (Cisco
Unified IP Phone
7971G-GE).
Optional. You can connect
another network device later if
you do not connect one now.
See the “Network and Access
Ports” section on page 3-3 for
guidelines.
Procedure Notes Reference
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Chapter 3 Setting Up the Cisco Unified IP Phone
Installing the Cisco Unified IP Phone
Figure 3-1 Cisco Unified IP Phone 7970 Series Rear Cable Connections
1 DC adapter port (DC48V) 5 Access port (1000 appears on the Cisco
Unified IP Phone 7971G-GE only)
2 Power supply with DC Connector 6 Handset port
3 Power cable with AC wall plug 7 Headset port
4 Network port (1000 appears on the Cisco
Unified IP Phone 7971G-GE only)
1
130055
AUX
10/100/1000 SW 10/100/1000 PC
DC48V
7
5
4
3
2
6
Chapter 3 Setting Up the Cisco Unified IP Phone
Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)
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Related Topics
Before You Begin, page 3-2
Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP
Phones Only)
Adjusting the Placement of the Cisco Unified IP Phone, page 3-12
Configuring Startup Network Settings, page 3-17
Attaching the Cisco Unified IP Phone Expansion
Module 7914 (SCCP Phones Only)
The Cisco Unified IP Phone Expansion Module 7914 can be attached to an SCCP
Cisco Unified IP Phone 7970 Series to extend the number of line appearances or
speed dial buttons. You can customize the button templates for the Cisco Unified
IP Phone Expansion Module 7914 to determine the number of line appearances
and speed dial buttons. See the “Modifying Phone Button Templates” section on
page 5-29 for details.
The Cisco Unified IP Phone Expansion Module 7914 is not compatible with SIP
phones.
You can attach a Cisco Unified IP Phone Expansion Module 7914 to a phone:
When you initially add the phone to Cisco Unified Communications Manager
by selecting 7914 14-Button Line Expansion Module in the Module 1 or
Module 2 fields and selecting the appropriate expansion module firmware.
See Step 6 in the following procedure.
After the phone is configured in Cisco Unified Communications Manager.
To configure the Cisco Unified IP Phone Expansion Module 7914 on an SCCP
Cisco Unified IP Phone, follow these steps:
Procedure
Step 1 Log in to the Cisco Unified Communications Manager Administration.
The Cisco Unified Communications Manager Administration page appears.
Step 2 From the menu, choose Device > Phone.
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Chapter 3 Setting Up the Cisco Unified IP Phone
Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)
The Find and List Phone page appears. You can search for one or more phones
that you want to configure for the Cisco Unified IP Phone Expansion Module
7914.
Step 3 Select and enter your search criteria and click Find.
The Find and List Phone page reappears showing a list of the phones matching
your search criteria.
Step 4 Click the IP Phone that you want to configure for the Cisco Unified IP Phone
Expansion Module 7914.
The Phone Configuration page appears.
Step 5 Scroll to the Phone Button and Expansion Module Template Information section
of the page.
Step 6 Add support for expansion modules:
To add one expansion module, in the Module 1 field, select 7914 14-Button
Line Expansion Module.
To add a second expansion module, in the Module 2 field, select
7914 14-Button Line Expansion Module.
In the Firmware Load Information section of the page, there are two fields for
specifying the firmware load for Modules 1 and 2. You can leave these fields blank
to use the default firmware load.
Step 7 Scroll to the top of the page and click Update.
A message appears asking you to reset the phone for the changes to take effect.
Click OK.
Step 8 Click Reset Phone for the changes to take effect.
Note Refer users to their Cisco Unified Communications Manager User Options web
pages so that they can configure speed dial buttons and program buttons to access
phone services on the Cisco Unified IP Phone Expansion Module 7914. See the
“How Users Subscribe to Services and Configure Phone Features” section on
page A-4 for more details.
Chapter 3 Setting Up the Cisco Unified IP Phone
Adjusting the Placement of the Cisco Unified IP Phone
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Related Topics
Before You Begin, page 3-2
Adjusting the Placement of the Cisco Unified IP Phone, page 3-12
Configuring Startup Network Settings, page 3-17
Adjusting the Placement of the Cisco Unified IP
Phone
The Cisco Unified IP Phone includes an adjustable footstand. When placing the
phone on a desktop surface, you can adjust the tilt height to several different
angles in 7.5 degree increments from flat to 60 degrees. You can also mount the
phone to the wall using the footstand or using the optional locking wall mount kit.
Adjusting Cisco Unified IP Phone Footstand and Phone Height
You can adjust the footstand adjustment plate on the Cisco Unified IP Phone to
the height that provides optimum viewing of the phone screen. See Figure 3-3 for
more information.
Procedure
Step 1 Push in the footstand adjustment button.
Step 2 Adjust the footstand to the desired height.
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Chapter 3 Setting Up the Cisco Unified IP Phone
Adjusting the Placement of the Cisco Unified IP Phone
Securing the Phone with a Cable Lock
You can secure the Cisco Unified IP Phone 7970G and 7971G-GE to a desktop
using a laptop cable lock. The lock connects to the security slot on the back of the
phone and the cable can be secured to a desktop.
The security slot can accommodate a lock up to 20 mm. Compatible laptop cable
locks include the Kensington laptop cable lock and laptop cable locks from other
manufacturers that can fit into the security slot on the back of the phone.
See Figure 3-2.
Figure 3-2 Connecting a Cable Lock to the Cisco Unified IP Phone 7970
Series
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Adjusting the Placement of the Cisco Unified IP Phone
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Mounting the Phone to the Wall
You can mount the Cisco Unified IP Phone on the wall using the footstand as a
mounting bracket or you can use special brackets available in a Cisco Unified IP
Phone wall mount kit. (Wall mount kits must be ordered separately from the
phones.) If you attach the phone to a wall using the standard footstand and not the
wall mount kit, you need to supply the following tools and parts:
Screwdriver
Screws to secure the Cisco Unified IP phone to the wall
See Figure 3-3 for a graphical representation of the phone parts.
Before You Begin
To ensure that the handset attaches securely to a wall-mounted phone, remove the
handset wall hook from the handset rest, rotate the hook 180 degrees, and reinsert
the hook. Turning the hook exposes a lip on which the handset catches when the
phone is vertical. For an illustrated procedure, refer to Installing the Wall Mount
Kit for the Cisco Unified IP Phone.
To mount the phone on the wall using the standard footstand, follow these steps:
Caution Use care not to damage wires or pipes located inside the wall when securing
screws to wall studs.
Procedure
Step 1 Push in the footstand adjustment button.
Step 2 Adjust the footstand so it is flat against the back of the phone.
Step 3 Insert two screws into a wall stud, matching them to the two screw holes on the
back of the footstand.
The keyholes fit standard phone jack mounts.
Step 4 Hang the phone on the wall.
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Chapter 3 Setting Up the Cisco Unified IP Phone
Verifying the Phone Startup Process
Figure 3-3 Parts Used in Wall Mounting the Cisco Unified IP Phone
Verifying the Phone Startup Process
After the Cisco Unified IP Phone has power connected to it, the phone begins its
startup process by cycling through these steps.
1. These buttons flash on and off in sequence:
Headset. (Only if the handset is off-hook when the phone powers up. In
this case, hang up the handset within 3 seconds or the phone launches its
secondary load instead of its primary load.)
Mute.
Speaker.
2. Some or all of the line keys flash orange.
1 Footstand adjustment button—Raises and lowers adjustment plate
2 Wall mounting screw holes
3 Adjustment plate—Raises and lowers phone vertically
Chapter 3 Setting Up the Cisco Unified IP Phone
Verifying the Phone Startup Process
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Caution If the line keys flash red in sequence after flashing yellow, do not power down the
phone until the sequence of red flashes completes. This sequence can take several
minutes to complete.
3. Some or all of the line keys flash green.
Normally, this sequence takes just a few seconds. However, if the phone flash
memory is erased or the phone load is corrupted, the sequence of green
flashes will continue while the phone begins a software update procedure. If
the phone performs this procedure, the following buttons light to indicate
progress:
Headset—Phone is waiting for the network and completing CDP and
DHCP configuration. (A DHCP server must be available in your
network.)
Mute—Phone is downloading images from the TFTP server.
Speaker—Phone is writing images to its flash memory.
4. The phone screen displays the Cisco Systems, Inc., logo screen.
5. These messages appear as the phone starts:
Verifying load (if the phone load does not match the load on the TFTP
server). If this message appears, the phone start up again and repeats step
1 through step 4 above.
Configuring IP.
Updating CTL.
Updating Locale.
Configuring CM List.
Registering.
6. The main phone screen displays:
Current date and time
Primary directory number
Additional directory numbers and speed dial numbers, if configured
Softkeys
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Chapter 3 Setting Up the Cisco Unified IP Phone
Configuring Startup Network Settings
If the phone successfully passes through these stages, it has started up properly.
If the phone does not start up properly, see the “Resolving Startup Problems”
section on page 9-2.
Configuring Startup Network Settings
If you are not using DHCP in your network, you must configure these network
settings on the Cisco Unified IP Phone after installing the phone on the network:
IP address
IP subnet mask
Default gateway IP address
TFTP server IP address
You may also configure these optional settings as necessary:
Domain name
DNS server IP address
Collect this information and see the instructions in Chapter 4, “Configuring
Settings on the Cisco Unified IP Phone.”
Configuring Security on the Cisco Unified IP Phone
The security features protect against several threats, including threats to the
identity of the phone and to data. These features establish and maintain
authenticated communication streams between the phone and the
Cisco Unified Communications Manager server, and digitally sign files before
they are delivered.
For more information about the security features, see the “Understanding Security
Features for Cisco Unified IP Phones” section on page 1-12. Also, refer to Cisco
Unified Communications Manager Security Guide.
A Locally Significant Certificate (LSC) installs on phones after you perform the
necessary tasks that are associated with the CAPF. You can use
Cisco Unified Communications Manager Administration to configure an LSC, as
described in Cisco Unified Communications Manager Security Guide.
Chapter 3 Setting Up the Cisco Unified IP Phone
Configuring Security on the Cisco Unified IP Phone
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Alternatively, you can initiate the installation of an LSC from the Security
Configuration menu on the phone. This menu also lets you update or remove an
LSC.
Before you begin, make sure that the appropriate Cisco Unified Communications
Manager and the Certificate Authority Proxy Function (CAPF) security
configurations are complete:
The CTL file should have a CAPF certificate.
The CAPF certificate must exist in the /usr/local/cm/.security/certs folder in
every server in the cluster.
The CAPF is running and configured.
Refer to Cisco Unified Communications Manager Security Guide for more
information.
To configure an LSC on the phone, perform the following procedure. Depending
on how you have configured the CAPF, this procedure installs an LSC, updates an
existing LSC, or removes an existing LSC.
Procedure
Step 1 Obtain the CAPF authentication code that was set when the CAPF was
configured.
Step 2 From the phone, press the Settings > Security Configuration.
Note You can control access to the Settings Menu by using the Settings Access
field in the Cisco Unified Communications Manager Administration
Phone Configuration Settings page. For more information, see Cisco
Unified Communications Manager Administration Guide.
Step 3 Press **# to unlock settings on the Security Configuration menu. (See the
“Unlocking and Locking Options” section on page 4-4 for information using
locking and unlocking options.)
Note If a Settings Menu password has been provisioned, SIP phones present an
“Enter password” prompt after you enter **#.
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Chapter 3 Setting Up the Cisco Unified IP Phone
Configuring Security on the Cisco Unified IP Phone
Step 4 Scroll to LSC and press the Update softkey.
The phone prompts for an authentication string.
Step 5 Enter the authentication code and press the Submit softkey.
The phone begins to install, update, or remove the LSC, depending on how the
CAPF was configured. During the procedure, a series of messages appears in the
LSC option field in the Security Configuration menu so that you can monitor
progress. When the procedure completes successfully, the phone will display
Installed or Not Installed.
The LSC install, update, or removal process can take a long time to complete. You
can stop the process at any time by pressing the Stop softkey from the Security
Configuration menu. (Settings must be unlocked before you can press this
softkey.)
When the phone successfully completes the installation procedure, it displays
“Success.” If the phone displays, “Failure,” the authorization string may be
incorrect or the phone may not enabled for upgrading. Refer to error messages
generated by the CAPF and take appropriate actions.
You can verify that an LSC is installed on the phone by choosing Settings >
Model Information and ensuring that the LSC setting shows Installed.
Related Topic
Understanding Security Features for Cisco Unified IP Phones, page 1-12
Chapter 3 Setting Up the Cisco Unified IP Phone
Configuring Security on the Cisco Unified IP Phone
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CHAPTER
4
Configuring Settings on the Cisco
Unified IP Phone
The Cisco Unified IP Phone includes many configurable network and device
settings that you may need to modify before the phone is functional for your users.
You can access these settings, and change many of them, through menus on the
phone.
This chapter includes the following topics:
Configuration Menus on the Cisco Unified IP Phone 7970 Series, page 4-1
Overview of Options Configurable from a Phone, page 4-6
Network Configuration Menu, page 4-7
Device Configuration Menu, page 4-16
Security Configuration Menu, page 4-46
Configuration Menus on the Cisco Unified IP Phone
7970 Series
The Cisco Unified IP Phone includes the following configuration menus:
Network Configuration menu—Provides options for viewing and making a
variety of network settings. For more information, see the “Network
Configuration Menu” section on page 4-7.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Configuration Menus on the Cisco Unified IP Phone 7970 Series
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Device Configuration menu—Provides access to sub-menus from which you
can view a variety of non network-related settings. For more information, see
the “Device Configuration Menu” section on page 4-16.
Security Configuration menu—Provides options for displaying and
modifying security settings. For more information, see the “Security
Configuration Menu” section on page 4-46.
Before you can change option settings on the Network Configuration menu, you
must unlock options for editing. See the “Unlocking and Locking Options”
section on page 4-4 for instructions.
For information about the keys you can use to edit or change option settings, see
the “Editing Values” section on page 4-5.
You can control whether a phone user has access to phone settings by using the
Settings Access field in the Cisco Unified Communications Manager
Administration Phone Configuration Settings page. See Cisco
Unified Communications Manager Administration Guide for more information.
Related Topics
Displaying a Configuration Menu, page 4-3
Unlocking and Locking Options, page 4-4
Editing Values, page 4-5
Overview of Options Configurable from a Phone, page 4-6
Network Configuration Menu, page 4-7
Device Configuration Menu, page 4-16
Security Configuration Menu, page 4-46
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Configuration Menus on the Cisco Unified IP Phone 7970 Series
Displaying a Configuration Menu
To display a configuration menu, perform the following steps.
Note You can control whether a phone has access to the Settings menu or to options on
this menu by using the Settings Access field in the Cisco Unified
Communications Manager Administration Phone Configuration page. The
Settings Access field accepts these values:
Enabled—Allows access to the Settings menu.
Disabled—Prevents access to the Settings menu.
Restricted—Allows access to the User Preferences menu and allows volume
changes to be saved. Prevents access to other options on the Settings menu.
If you cannot access an option on the Settings menu, check the Settings Access
field. For more information, see Cisco Unified Communications Manager
Administration Guide.
Procedure
Step 1 Press the Settings button to access the Settings menu.
Step 2 Perform one of these actions to display the desired menu:
Use the Navigation button to select the desired menu and then press the
Select softkey.
Use the keypad on the phone to enter the number that corresponds to the
menu.
Step 3 To display a submenu, repeat Step 2.
Step 4 To exit a menu, press the Exit softkey.
Related Topics
Unlocking and Locking Options, page 4-4
Editing Values, page 4-5
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Configuration Menus on the Cisco Unified IP Phone 7970 Series
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Overview of Options Configurable from a Phone, page 4-6
Network Configuration Menu, page 4-7
Device Configuration Menu, page 4-16
Security Configuration Menu, page 4-46
Unlocking and Locking Options
Configuration options that can be changed from a phone are locked by default to
prevent users from making changes that could affect the operation of a phone. You
must unlock these options before you can change them.
When options are inaccessible for modification, a locked padlock icon
appears on the configuration menus. When options are unlocked and accessible
for modification, an unlocked padlock icon appears on these menus.
To unlock or lock options, press **#. This action either locks or unlocks the
options, depending on the previous state.
Note If a Settings Menu password has been provisioned, SIP phones present an “Enter
password” prompt after you enter **#.
Make sure to lock options after you have made your changes.
Caution Do not press **# to unlock options and then immediately press **# again to lock
options. The phone will interpret this sequence as **#**, which will reset the
phone. To lock options after unlocking them, wait at least 10 seconds before you
press **# again.
Related Topics
Displaying a Configuration Menu, page 4-3
Editing Values, page 4-5
Overview of Options Configurable from a Phone, page 4-6
Network Configuration Menu, page 4-7
Device Configuration Menu, page 4-16
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Configuration Menus on the Cisco Unified IP Phone 7970 Series
Editing Values
When you edit the value of an option setting, follow these guidelines:
Use the keys on the keypad to enter numbers and letters.
To enter letters using the keypad, use a corresponding number key. Press the
key one or more times to display a particular letter. For example, press the 2
key once for “a,” twice quickly for “b,” and three times quickly for “c.” After
you pause, the cursor automatically advances to allow you to enter the next
letter.
To enter a period (for example, in an IP address), press the . (period) softkey
or press * on the keypad.
Press the << softkey if you make a mistake. This softkey deletes the character
to the left of the cursor.
Press the Cancel softkey before pressing the Save softkey to discard any
changes that you have made.
Note The Cisco Unified IP Phone provides several methods you can use to reset or
restore option settings, if necessary. For more information, see the “Resetting or
Restoring the Cisco Unified IP Phone” section on page 9-21.
Related Topics
Displaying a Configuration Menu, page 4-3
Unlocking and Locking Options, page 4-4
Overview of Options Configurable from a Phone, page 4-6
Network Configuration Menu, page 4-7
Device Configuration Menu, page 4-16
Security Configuration Menu, page 4-46
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Overview of Options Configurable from a Phone
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Overview of Options Configurable from a Phone
The settings that you can change on a phone fall into several categories, as shown
in Table 4-1. For a detailed explanation of each setting and instructions for
changing them, see the “Network Configuration Menu” section on page 4-7.
Note There are several options on various configuration menus that are for display only
or that you can configure from Cisco Unified Communications Manager. These
options also are also described in this chapter.
Table 4-1 Settings Configurable from the Phone
Category Description
Network Configuration Menu
Option
DHCP settings Dynamic Host Configuration Protocol (DHCP)
automatically assigns IP address to devices
when you connect them to the network. Cisco
Unified IP Phones enable DHCP by default.
DHCP Enabled
DHCP Address Released
IP settings If you do not use DHCP in your network, you
can make IP settings manually.
Domain Name
IP Address
Subnet Mask
Default Router 1-5
DNS Server 1-5
TFTP settings If you do not use DHCP to direct the phone to a
TFTP server, you must manually assign a TFTP
server. You can also assign an alternative TFTP
server to use instead of the one assigned by
DHCP.
TFTP Server 1
Alternate TFTP
TFTP Server 2
VLAN settings Admin. VLAN ID allows you to change the
administrative VLAN used by the phone. PC
VLAN allows the phone to interoperate with
third-party switches that do not support a voice
VLAN.
Admin. VLAN ID
PC VLAN
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Network Configuration Menu
Related Topics
Displaying a Configuration Menu, page 4-3
Unlocking and Locking Options, page 4-4
Editing Values, page 4-5
Network Configuration Menu, page 4-7
Device Configuration Menu, page 4-16
Network Configuration Menu
The Network Configuration menu provides options for viewing and making a
variety of network settings. Table 4-2 describes these options and, where
applicable, explains how to change them.
For information about how to access the Network Configuration menu, see the
“Displaying a Configuration Menu” section on page 4-3.
Note The phone also has a Network Configuration menu that you access directly from
the Settings menu. For information about the options on that menu, see the
“Network Configuration” section on page 4-42.
Before you can change an option on this menu, you must unlock options as
described in the “Unlocking and Locking Options” section on page 4-4. The Edit,
Yes , or No softkeys for changing network configuration options appear only if
options are unlocked.
For information about the keys you can use to edit options, see the “Editing
Values” section on page 4-5.
Port settings Allow you to set the speed and duplex of the
network and access ports.
SW Port Configuration
PC Port Configuration
Table 4-1 Settings Configurable from the Phone (continued)
Category Description
Network Configuration Menu
Option
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Network Configuration Menu
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Table 4-2 Network Configuration Menu Options
Option Description To Change
DHCP Server IP address of the Dynamic Host Configuration
Protocol (DHCP) server from which the phone
obtains its IP address.
Display only—Cannot
configure.
BOOTP Server Indicates whether the phone obtains its
configuration from a Bootstrap Protocol (BootP)
server instead of from a DHCP server.
Display only—Cannot
configure.
MAC Address Unique Media Access Control (MAC) address of
the phone.
Display only—Cannot
configure.
Host Name Unique host name that the DHCP server assigned
to the phone.
Display only—Cannot
configure.
Domain Name Name of the Domain Name System (DNS) domain
in which the phone resides.
1. Unlock network
configuration options.
2. Set the DHCP Enabled
option to No.
3. Scroll to the Domain
Name option, press the
Edit softkey, and then
enter a new domain
name.
4. Press the Val ida te
softkey and then press
the Save softkey.
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Network Configuration Menu
IP Address Internet Protocol (IP) address of the phone.
If you assign an IP address with this option, you
must also assign a subnet mask and default router.
See the Subnet Mask and Default Router options
in this table.
1. Unlock network
configuration options.
2. Set the DHCP Enabled
option to No.
3. Scroll to the IP Address
option, press the Edit
softkey, and then enter a
new IP Address.
4. Press the Val ida te
softkey and then press
the Save softkey.
Subnet Mask Subnet mask used by the phone.
1. Unlock network
configuration options.
2. Set the DHCP Enabled
option to No.
3. Scroll to the Subnet
Mask option, press the
Edit softkey, and then
enter a new subnet
mask.
4. Press the Val ida te
softkey and then press
the Save softkey.
Table 4-2 Network Configuration Menu Options (continued)
Option Description To Change
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Network Configuration Menu
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TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP)
server used by the phone. If you are not using
DHCP in your network and you want to change
this server, you must use the TFTP Server 1
option.
If you set the Alternate TFTP option to yes, you
must enter a non-zero value for the TFTP Server 1
option.
If neither the primary TFTP server nor the backup
TFTP server is listed in the CTL file on the phone,
you must unlock the CTL file before you can save
changes to the TFTP Server 1 option. In this case,
the phone will delete the CTL file when you save
changes to the TFTP Server 1 option.
For information about the CTL file, refer to Cisco
Unified Communications Manager Security
Guide. For information about unlocking the CTL
file, see the “Security Configuration Menu”
section on page 4-46.
1. Unlock the CTL file, if
necessary.
2. If DHCP is enabled, set
the Alternate TFTP
option to Yes.
3. Scroll to the TFTP
Server 1 option, press
the Edit softkey, and
then enter a new TFTP
server IP address.
4. Press the Val ida te
softkey, and then press
the Save softkey.
Table 4-2 Network Configuration Menu Options (continued)
Option Description To Change
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Network Configuration Menu
TFTP Server 2 Optional backup TFTP server that the phone uses
if the primary TFTP server is unavailable.
If neither the primary TFTP server nor the backup
TFTP server is listed in the CTL file on the phone,
you must unlock the CTL file before you can save
changes to the TFTP Server 2 option. In this case,
the phone will delete the CTL file when you save
changes to the TFTP Server 2 option.
For information about the CTL file, refer to Cisco
Unified Communications Manager Security
Guide. For information about unlocking the CTL
file, see to the “Security Configuration Menu”
section on page 4-46.
1. Unlock the CTL file, if
necessary.
2. Unlock network
configuration options.
3. Enter an IP address for
the TFTP Server 1
option.
4. Scroll to the TFTP
Server 2 option, press
the Edit softkey, and
then enter a new backup
TFTP server IP address.
5. Press the Val ida te
softkey, and then press
the Save softkey.
Default Router 1
Default Router 2
Default Router 3
Default Router 4
Default Router 5
Default router used by the phone (Default Router
1) and optional backup routers (Default Router
2–5).
1. Unlock network
configuration options.
2. Set the DHCP Enabled
option to No.
3. Scroll to the appropriate
Default Router option,
press the Edit softkey,
and then enter a new
router IP address.
4. Press the Val ida te
softkey.
5. Repeat Steps 3 and 4 as
needed to assign backup
routers.
6. Press the Save softkey.
Table 4-2 Network Configuration Menu Options (continued)
Option Description To Change
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Network Configuration Menu
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DNS Server 1
DNS Server 2
DNS Server 3
DNS Server 4
DNS Server 5
Primary Domain Name System (DNS) server
(DNS Server 1) and optional backup DNS servers
(DNS Server 2–5) used by the phone.
1. Unlock network
configuration options.
2. Set the DHCP Enabled
option to No.
3. Scroll to the appropriate
DNS Server option,
press the Edit softkey,
and then enter a new
DNS server IP address.
4. Press the Val ida te
softkey.
5. Repeat Steps 3 and 4 as
needed to assign backup
DNS servers.
6. Press the Save softkey.
Operational VLAN
ID
Auxiliary Virtual Local Area Network (VLAN)
configured on a Cisco Catalyst switch in which the
phone is a member.
If the phone has not received an auxiliary VLAN,
this option indicates the Administrative VLAN.
If neither the auxiliary VLAN nor the
Administrative VLAN are configured, this option
is blank.
The phone obtains its
Operational VLAN ID via
Cisco Discovery Protocol
(CDP) from the switch to
which the phone is attached.
To assign a VLAN ID
manually, use the Admin
VLAN ID option.
Table 4-2 Network Configuration Menu Options (continued)
Option Description To Change
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Network Configuration Menu
Admin. VLAN ID Auxiliary VLAN in which the phone is a member.
Used only if the phone does not receive an
auxiliary VLAN from the switch, ignored
otherwise.
1. Unlock network
configuration options.
2. Scroll to the Admin.
VLAN ID option, press
the Edit softkey, and
then enter a new Admin
VLAN setting.
3. Press the Val ida te
softkey and then press
the Save softkey.
DHCP Enabled Indicates whether DHCP is being used by the
phone.
1. Unlock network
configuration options.
2. Scroll to the DHCP
Enabled option and
press the No softkey to
disable DHCP, or press
the Yes softkey to
enable DHCP.
3. Press the Save softkey.
DHCP Address
Released
Releases the IP address assigned by DHCP.
1. Unlock network
configuration options.
2. Scroll to the DHCP
Address Released
option and press the Yes
softkey to release the IP
address assigned by
DHCP, or press the No
softkey if you do not
want to release this IP
address.
3. Press the Save softkey.
Table 4-2 Network Configuration Menu Options (continued)
Option Description To Change
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Network Configuration Menu
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Alternate TFTP Indicates whether the phone is using an alternative
TFTP server.
1. Unlock network
configuration options.
2. Scroll to the Alternate
TFTP option and press
the Yes softkey if the
phone should use an
alternative TFTP server.
Press the No softkey
otherwise.
3. Press the Save softkey.
SW Port
Configuration
Speed and duplex of the network port (labeled
10/100 SW on the Cisco Unified IP Phone 7970,
and 10/100/1000 SW on the Cisco
Unified IP Phone 7971G-GE). Valid values:
Auto Negotiate
10 Half—10-BaseT/half duplex
10 Full—10-BaseT/full duplex
100 Half—100-BaseT/half duplex
100 Full—100-BaseT/full duplex
1000 Full—1000-BaseT/full duplex
If the phone is connected to a switch, configure the
port on the switch to the same speed/duplex as the
phone, or configure both to auto-negotiate.
If you change the setting of this option, you must
change the PC Port Configuration option to the
same setting.
1. Unlock network
configuration options.
2. Scroll to the SW Port
Configuration option
and then press the Edit
softkey.
3. Scroll to the setting that
you want and then press
the Select softkey.
4. Press the Save softkey.
Table 4-2 Network Configuration Menu Options (continued)
Option Description To Change
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Network Configuration Menu
Related Topics
Displaying a Configuration Menu, page 4-3
Unlocking and Locking Options, page 4-4
PC Port
Configuration
Speed and duplex of the access port (labeled
10/100 PC on the Cisco Unified IP Phone 7970,
and 10/100/1000 PC on the Cisco
Unified IP Phone 7971G-GE). Valid values:
Auto Negotiate
10 Half—10-BaseT/half duplex
10 Full—10-BaseT/full duplex
100 Half—100-BaseT/half duplex
100 Full—100-BaseT/full duplex
1000 Full—1000-BaseT/full duplex
If the phone is connected to a switch, configure the
port on the switch to the same speed/duplex as the
phone, or configure both to auto-negotiate.
If you change the setting of this option, you must
change the SW Port Configuration option to the
same setting.
1. Unlock network
configuration options.
2. Scroll to the PC Port
Configuration option
and then press the Edit
softkey.
3. Scroll to the setting that
you want and then press
the Select softkey.
4. Press the Save softkey.
PC VLAN Allows the phone to interoperate with 3rd party
switches that do not support a voice VLAN. The
Admin VLAN ID option must be set before you
can change this option.
1. Unlock network
configuration options.
2. Make sure the Admin
VLAN ID option is set.
3. Scroll to the PC VLAN
option, press the Edit
softkey, and then enter a
new PC VLAN setting.
4. Press the Val ida te
softkey and then press
the Save softkey.
Table 4-2 Network Configuration Menu Options (continued)
Option Description To Change
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
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Editing Values, page 4-5
Overview of Options Configurable from a Phone, page 4-6
Device Configuration Menu, page 4-16
Device Configuration Menu
The Device Configuration menu provides access to nine sub-menus from which
you can view a variety of settings that are specified in the configuration file for a
phone. (The phone downloads the configuration file from the TFTP server.) These
sub-menus are:
CallManager Configuration Menu, page 4-16
SIP Configuration Menu (SIP Phones Only), page 4-19
Call Preferences Menu, page 4-23
HTTP Configuration Menu, page 4-24
Locale Configuration Menu, page 4-26
UI Configuration Menu, page 4-28
Media Configuration Menu, page 4-32
Power Save Configuration Menu, page 4-38
Ethernet Configuration Menu, page 4-39
Security Configuration Menu, page 4-40
QoS Configuration Menu, page 4-42
Network Configuration, page 4-42
For instructions about how to access the Device Configuration menu and its
sub-menus, see the “Displaying a Configuration Menu” section on page 4-3.
CallManager Configuration Menu
The CallManager Configuration menu contains the options CallManager 1,
CallManager 2, CallManager 3, CallManager 4, and CallManager 5. These
options show Cisco Unified Communications Manager servers that are available
for processing calls from the phone, in prioritized order.
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
To change these options, use Cisco Unified Communications Manager
Administration.
For an available Cisco Unified Communications Manager server, an option on the
CallManager Configuration menu will show the Cisco Unified Communications
Manager server IP address or name and one of the states shown in Table 4-3.
Table 4-3 Cisco Unified Communications Manager Server States
State Description
Active Cisco Unified Communications Manager server from
which the phone is currently receiving call-processing
services
Standby Cisco Unified Communications Manager server to
which the phone switches if the current server
becomes unavailable
Blank No current connection to this Cisco
Unified Communications Manager server
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
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An option may also display one of more of the designations or icons shown in
Table 4-4:
Table 4-4 Cisco Unified Communications Manager Server Designations
Designation Description
SRST Indicates a Survivable Remote Site Telephony router
capable of providing Cisco Unified Communications
Manager functionality with a limited feature set. This
router assumes control of call processing if all other
Cisco Unified Communications Manager servers
become unreachable. The SRST Cisco
Unified Communications Manager always appears
last in the list of servers, even if it is active.
You configure an SRST router address in the Cisco
Unified Communications Manager Administration
SRST Reference Configuration page (choose System
> SRST). You configure an SRST reference in the
Device Pool Configuration page (choose System >
Device Pool).
TFTP Indicates that the phone was unable to register with a
Cisco Unified Communications Manager listed in its
configuration file and that it registered with the TFTP
server instead.
(Authentication icon)
Indicates that the connection to the Cisco
Unified Communications Manager is authenticated.
For more information about authentication, refer to
Cisco Unified Communications Manager Security
Guide.
(Encryption icon)
Indicates that the connection to the Cisco
Unified Communications Manager is authenticated
and encrypted. For more information about
authentication and encryption, refer to Cisco Unified
Communications Manager Security Guide.
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
SIP Configuration Menu (SIP Phones Only)
The SIP Configuration menu is available on SIP phones. This menu contains these
sub-menus:
SIP General Configuration Menu, page 4-19
Line Settings Menu, page 4-22
SIP General Configuration Menu
The SIP General Configuration menu displays information about the configurable
SIP parameters on a SIP phone. Table 4-5 describes the options in this menu.
Table 4-5 SIP General Configuration Menu Options
Option Description To Change
Preferred CODEC Displays the CODEC to use when a call
is initiated. This value will always be
set to none.
Display only—cannot configure.
Out of Band DTMF Displays the configuration of the
out-of-band signaling (for tone
detection on the IP side of a gateway).
The Cisco Unified SIP IP phone
supports out-of-band signaling using
the AVT tone method. This value will
always be set to avt.
Display only—cannot configure.
Register with Proxy Displays if the phone must register with
a proxy server during initialization.
This value will always be set to true.
Display only—cannot configure.
Register Expires Displays the amount of time, in
seconds, after which a registration
request expires.
From Cisco Unified Communications
Manager Administration, choose
Device > Device Settings > SIP
Profile.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
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Phone Label Displays the text that is displayed on
the top right status line of the LCD on
the phone. This text is for end-user
display only and has no effect on caller
identification or messaging. This value
will always be set to null.
Display only—cannot configure.
Enable VAD Displays if voice activation detection
(VAD) is enabled.
From Cisco Unified Communications
Manager Administration, choose
Device > Device Settings > SIP
Profile.
Start Media Port Displays the start Real-Time Transport
Protocol (RTP) range for media.
From Cisco Unified Communications
Manager Administration, choose
Device > Device Settings > SIP
Profile.
End Media Port Displays the end Real-Time Transport
Protocol (RTP) range for media.
From Cisco Unified Communications
Manager Administration, choose
Device > Device Settings > SIP
Profile.
Backup Proxy Displays the IP address of the backup
proxy server or gateway. This value
will always be set to
USECALLMANAGER.
Display only—cannot configure.
Backup Proxy Port Displays the port number of the backup
proxy server or gateway. This value
will always be set to 5060.
Display only—cannot configure.
Emergency Proxy Displays the IP address of the
emergency proxy server or gateway.
This value will always be set to
USECALLMANAGER.
Display only—cannot configure.
Emergency Proxy
Port
Displays the port number of the
emergency proxy server or gateway.
This value will always be set to 5060.
Display only—cannot configure.
Table 4-5 SIP General Configuration Menu Options (continued)
Option Description To Change
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Related Topics
Displaying a Configuration Menu, page 4-3
Device Configuration Menu, page 4-16
Outbound Proxy Displays the IP address of the outbound
proxy server. This value will always be
set to USECALLMANAGER.
Display only—cannot configure.
Outbound Proxy
Port
Displays the port number of the
outbound proxy server. This value will
always be set to 5060.
Display only—cannot configure.
NAT Enabled Displays if Network Address
Translation (NAT) is enabled. This
value will always be set to false.
Display only—cannot configure.
NAT Address Displays the WAN IP address of the
NAT or firewall server. This value will
always be set to null.
Display only—cannot configure.
Call Statistics Displays if call statistics are enabled on
the phone.
From Cisco Unified Communications
Manager Administration, choose
Device > Device Settings > SIP
Profile.
Table 4-5 SIP General Configuration Menu Options (continued)
Option Description To Change
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
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Line Settings Menu
The Line Settings menu displays information that relates to the configurable
parameters for each of the lines on a SIP phone. Table 4-6 describes the options
in this menu.
Related Topics
Displaying a Configuration Menu, page 4-3
Device Configuration Menu, page 4-16
Table 4-6 Line Settings Menu Options
Option Description To Change
Name Displays the number the line uses when
registering.
Use Cisco Unified Communications
Manager Administration to modify.
Short Name Displays the short name configured for
the line.
Use Cisco Unified Communications
Manager Administration to modify.
Authentication
Name
Displays the name used by the phone
for authentication if a registration is
challenged by the call control server
during initialization.
Use Cisco Unified Communications
Manager Administration to modify.
Display Name Displays the identification the phone
uses for display for caller identification
purposes.
Use Cisco Unified Communications
Manager Administration to modify.
Proxy Address Displays the IP address of the proxy
server that will be used by the phone.
This value will always be set to
USECALLMANAGER.
Display only—Cannot configure.
Proxy Port Displays the port number of the proxy
server that will be used by the phone.
This value will always be set to 5060.
Display only—Cannot configure.
Shared Line Displays if the line is part of a shared
line (Yes) or not (No).
Display only—Cannot configure.
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
Call Preferences Menu
The Call Preferences menu displays settings that relate to the settings for the call
preferences on a SIP phone. Table 4-7 describes the options in this menu.
Table 4-7 Call Preferences Menu Options
Option Description To Change
Caller ID Blocking Indicates whether caller ID blocking is
enabled (Yes) or disabled (No) for the
phone.
From Cisco Unified Communications
Manager Administration, choose
Device > Device Settings > SIP
Profile.
Anonymous Call
Block
Indicates whether anonymous call
block is enabled (Yes) or disabled (No)
for the phone.
From Cisco Unified Communications
Manager Administration, choose
Device > Device Settings > SIP
Profile.
Call Waiting
Preferences
Displays a sub-menu that indicates
whether call waiting is enabled (Yes) or
disabled (No) for each line.
From Cisco Unified Communications
Manager Administration, choose
Call Routing > Directory Number.
Call Hold Ringback Indicates whether the call hold
ringback feature is enabled (Yes) or
disabled (No) for the phone.
From Cisco Unified Communications
Manager Administration, choose
Device > Device Settings > SIP
Profile.
Stutter Msg
Waiting
Indicates whether stutter message
waiting is enabled (Yes) or disabled
(No) for the phone.
From Cisco Unified Communications
Manager Administration, choose
Device > Device Settings > SIP
Profile.
Call Logs BLF
Enabled
Indicates whether BLF for call logs is
enabled (Yes) or disabled (No) for the
phone.
Use Cisco Unified Communications
Manager Administration.
Auto Answer
Preferences
Displays a sub-menu that indicates
whether auto answer is enabled (Yes) or
disabled (No) for the each line.
From Cisco Unified Communications
Manager Administration, choose Call
Routing > Directory Number.
Speed Dials Displays a sub-menu that displays the
lines available on the phone. Select a
line to see the speed dial label and
number assigned to that line.
From Cisco Unified Communications
Manager Administration, choose
Device > Add a New Speed Dial.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
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Related Topics
Displaying a Configuration Menu, page 4-3
Device Configuration Menu, page 4-16
HTTP Configuration Menu
The HTTP Configuration menu displays the URLs of servers from which the
phone obtains a variety of information. This menu also displays information about
the idle display on the phone.
Table 4-8 describes the options on the HTTP Configuration menu.
Table 4-8 HTTP Configuration Menu Options
Option Description To Change
Directories URL URL of the server from which the
phone obtains directory information.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Services URL URL of the server from which the
phone obtains Cisco Unified IP Phone
services.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Messages URL URL of the server from which the
phone obtains message services.
Use Cisco Unified Communications
Manager Administration to modify >
Device > Phone > Phone
Configuration.
Information URL URL of the help text that appears on the
phone.
From Cisco Unified Communications
Manager Administration, choose >
Device > Phone > Phone
Configuration.
Authentication
URL
URL that the phone uses to validate
requests made to the phone web server.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
Proxy Server URL URL of proxy server, which makes
HTTP requests to non-local host
addresses on behalf of the phone HTTP
client and provides responses from the
non-local host to the phone HTTP
client.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Idle URL URL of an XML service that the phone
displays when the phone has not been
used for the time specified in the Idle
URL Time option and no menu is open.
For example, you could use the Idle
URL option and the Idle URL Timer
option to display a stock quote or a
calendar on the LCD screen when the
phone has not been used for 5 minutes.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Idle URL Time Number of seconds that the phone has
not been used and no menu is open
before the XML service specified in the
Idle URL option is activated.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Table 4-8 HTTP Configuration Menu Options (continued)
Option Description To Change
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
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Locale Configuration Menu
The Locale Configuration menu displays information about the user locale and
the network locale used by the phone. Table 4-9 describes the options on this
menu.
Table 4-9 Locale Configuration Menu Options
Option Description To Change
User Locale User locale associated with the phone
user. The user locale identifies a set of
detailed information to support users,
including language, font, date and time
formatting, and alphanumeric keyboard
text information.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
User Locale
Ve rsio n
Version of the user locale loaded on the
phone.
Display only—Cannot configure.
User Locale Char
Set
Character set that the phone uses for the
user locale.
Display only—Cannot configure.
Network Locale Network locale associated with the
phone user. The network locale
identifies a set of detailed information
that supports the phone in a specific
location, including definitions of the
tones and cadences used by the phone.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Network Locale
Ve rsio n
Version of the network locale loaded on
the phone.
Display only—Cannot configure.
NTP Configuration
(SIP phones only)
Provides access to the NTP
Configuration Menu. For more
information, see the “NTP
Configuration Menu (SIP Phones
Only)” section on page 4-27
Display only—Cannot configure.
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
NTP Configuration Menu (SIP Phones Only)
The NTP Configuration menu displays information about the NTP server and
mode configuration used by SIP phones. Table 4-10 describes the options on this
menu.
Table 4-10 NTP Configuration Menu Options
Option Description To Change
NTP Server 1 IP address of the primary NTP server. Display only—Cannot configure.
NTP Server 2 IP address of the secondary or backup
NTP server.
Display only—Cannot configure.
NTP Mode 1 Primary server mode. Supported modes
are Directed Broadcast and Unicast.
Display only—Cannot configure.
NTP Mode 2 Secondary server mode. Supported
modes are Directed Broadcast and
Unicast.
Display only—Cannot configure.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
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UI Configuration Menu
The UI Configuration menu displays the status of various user interface features
on the phone. Table 4-11 describes the options on this menu.
Table 4-11 UI Configuration Menu Options
Option Description To Change
Auto Line Select Indicates whether the phone shifts the
call focus to incoming calls on all lines.
When this option is disabled, the phone
only shifts the call focus to incoming
calls on the line that is in use. When
this option is enabled, the phone shifts
the call focus to the line with the most
recent incoming call.
Default: Disabled
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
BLF for Call Lists Indicates whether the Busy Lamp Field
(BLF) is enabled for call lists.
From Cisco Unified Communications
Manager Administration, choose
System > Enterprise Parameters.
Reverting Focus
Priority
Indicates whether the phone shifts the
call focus on the phone screen to an
incoming call or a reverting hold call.
Settings include:
Lower—Focus priority given to
incoming calls.
Higher—Focus priority given to
reverting calls.
Even—Focus priority given to the first
call.
Use Cisco Unified Communications
Manager to modify options.
See also: Hold Reversion.
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
Auto Call Select Indicates whether the phone
automatically shifts the call focus to an
incoming call on the same line when
the user is already on a call.
When this option is enabled, the phone
shifts the call focus to the most recent
incoming call.
When this option is disabled, all
automatic focus changes, including
Auto Line Select, are disabled
regardless of their setting.
Default: Enabled
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
“more” Softkey
Timer
Indicates the number of seconds that
additional softkeys are displayed after
the user presses more. If this timer
expires before the user presses another
softkey, the display reverts to the initial
softkeys.
Range: 5 to 30; 0 represents an infinite
timer.
Default: 5
Access the Phone Configuration page in
Cisco Unified Communications Manager
Administration.
Table 4-11 UI Configuration Menu Options (continued)
Option Description To Change
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
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Wideband Headset
UI Control
Indicates whether the user can
configure the Wideband Headset option
in the phone user interface.
Va lu es :
Enabled—The user can configure
the Wideband Headset option in
the Audio Preferences menu on the
phone (choose > User
Preferences > Audio
Preferences> Wideband
Headset).
Disabled—The value of the
Wideband Headset option in Cisco
Unified Communications Manager
Administration gets used (see
Media Configuration Menu,
page 4-32
Default: Enabled
Use Cisco Unified Communications
Manager Administration > Device >
Phone > Phone Configuration.
Table 4-11 UI Configuration Menu Options (continued)
Option Description To Change
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
Wideband Handset
UI Control
Indicates whether the user can
configure the Wideband Handset option
in the phone user interface.
Va lu es :
Enabled—The user can configure
the Wideband Handset option in
the Audio Preferences menu on the
phone (choose > User
Preferences > Audio
Preferences> Wideband
Handset).
Disabled—The value of the
Wideband Handset option in Cisco
Unified Communications Manager
Administration gets used (see
Media Configuration Menu,
page 4-32).
Default: Enabled
Use Cisco Unified Communications
Manager Administration > Device >
Phone > Phone Configuration.
Table 4-11 UI Configuration Menu Options (continued)
Option Description To Change
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
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Media Configuration Menu
The Media Configuration menu displays whether the headset, speakerphone, and
video capability (SCCP phones only) are enabled on the phone. This menu also
displays options for recording tones that the phone may play to indicate that a call
may be recorded. Table 4-12 describes the options on this menu.
Table 4-12 Media Configuration Menu Options
Option Description To Change
Headset Enabled Indicates whether the Headset button is
enabled on the phone.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Speaker Enabled Indicates whether the speakerphone is
enabled on the phone.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Video Capability
Enabled
(SCCP phones
only)
Indicates whether the phone can
participate in video calls when
connected to an appropriately equipped
computer.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
Recording Tone Indicates whether a recording tone
(often referred to as a beep tone) is
enabled or disabled for the phone. If the
recording tone option is enabled, the
phone plays the beep tone in both
directions of every call, regardless of
whether the call actually gets recorded.
The beep tone first sounds when a call
is answered.
You may want to notify your users if
you enable this option.
Default: Disabled
Related Parameters:
Recording Tone Local Volume
Recording Tone Remote Volume
Recording Tone Duration
Other related parameters—Beep tone
frequency in hz, the length of the beep
tone (called duration), and how often
the beep tone plays (called
interval)—are defined on a
per-Network Locale basis in the xml
file that defines tones. This xml file is
usually named tones.xml or
g3-tones.xml.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Table 4-12 Media Configuration Menu Options (continued)
Option Description To Change
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
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Recording Tone
Local Volume
Indicates the loudness setting for the
beep tone that is received by the party
whose phone has the Recording Tone
option enabled.
This setting applies for each listening
device (handset, speakerphone,
headset).
Range: 0 percent (no tone) to 100
percent (same level as current volume
setting on the phone).
Default: 100
See also: Recording Tone
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Recording Tone
Remote Volume
Indicates the loudness setting for the
beep tone that the remote party
receives. The remote party is the party
who is on a call with the party whose
phone has the Recording Tone option
enabled.
Range: 0 percent to 100 percent. (0
percent is –66 dBM and 100 percent is
–3 dBM.)
Default: 84 percent (–10dBM)
See also: Recording Tone
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Table 4-12 Media Configuration Menu Options (continued)
Option Description To Change
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
Recording Tone
Duration
Indicates the length of time in
milliseconds that the beep tone plays.
If the value you configure here is less
than one third the interval, then this
value overrides the default provided by
the Network Locale.
Range: 0 to 3000
Note For some Network Locales that
use a complex cadence, this
setting applies only to the first
beep tone.
See also: Recording Tone
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Wideband Headset Indicates whether wideband is enabled
or disabled for the headset.
Default: Disabled
If Wideband Headset UI Control is
enabled, you or the user can use the
phone and choose >
User Preferences > Audio
Preferences > Wideband
Headset.
If Wideband Headset UI Control is
disabled, use Cisco Unified
Communications Manager
Administration > Device > Phone
> Phone Configuration to set this
value.
Note If you allowed this option to be
user controllable (in the
Wideband Headset UI Control
option), the user-configured
value takes precedence.
Table 4-12 Media Configuration Menu Options (continued)
Option Description To Change
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
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Wideband Handset Indicates whether wideband is enabled
or disabled for the handset.
Default: “Use Phone Default” on Cisco
Unified Communications Manager
Administration. (This default means
that the phone will be enabled for a
wideband handset only if the phone was
shipped with a wideband handset.)
If Wideband Handset UI Control is
enabled, you or the user can choose
> User Preferences >
Audio Preferences > Wideband
Handset.
If Wideband Handset UI Control is
disabled, use Cisco Unified
Communications Manager
Administration > Device > Phone
> Phone Configuration to set this
value.
Note If you allowed
this option to be
user controllable
(in the
Wideband
Handset UI
Control option),
the
user-configured
value takes
precedence.
Table 4-12 Media Configuration Menu Options (continued)
Option Description To Change
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
Enterprise
Advertise G.722
Codec
Enables/disables Cisco Unified IP
Phones to advertise the G.722 codec to
Cisco Unified Communications
Manager. If enabled (default), and if
each endpoint in the attempted call
supports G.722 in its capabilities set,
Cisco Unified Communications
Manager will choose G.722 for the call.
Note When a phone is registered
with a Cisco Unified
Communications Manager that
does not support this setting,
the default is “Disabled.”
Use Cisco Unified Communications
Manager Administration > System >
Enterprise Parameters.
Device Advertise
G.722 Codec
Allows you to override the Enterprise
Advertise G.722 Codec on a per-phone
basis.
The default is “Use System Default,”
which means the value configured for
the Enterprise Advertise G.722 Codec
parameter gets used.
Use Cisco Unified Communications
Manager Administration > Device >
Phone.
Table 4-12 Media Configuration Menu Options (continued)
Option Description To Change
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
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Power Save Configuration Menu
The Power Save Configuration menu displays the settings that control when the
LCD screen on a phone turns off to conserve power. Table 4-13 describes the
options on this menu.
For detailed information about configuring these settings, see the Automatically
Disabling the Cisco Unified IP Phone Touchscreen” section on page 6-11.
Table 4-13 Power Save Configuration Menu Options
Option Description To Change
Display On Time Time each day that the LCD screen
turns on automatically (except on the
days specified in the Days Display Not
Active field).
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Display On
Duration
Length of time that the LCD screen
remains on after turning on at the time
shown in the Display On Time option.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Display Idle
Timeout
Length of time that the phone is idle
before the display turns off. Applies
only when the display was off as
scheduled and was turned on by an
end-user (by pressing a button on the
phone, touching the touchscreen, or
lifting the handset).
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Days Display Not
Active
Days that the display does not turn on
automatically at the time specified in
the Display On Time option.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Display On When
Incoming Call
Indicates whether the LCD screen
automatically illuminates when a call is
received.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
Ethernet Configuration Menu
The Ethernet Configuration menu includes the options that are described in
Table 4-14.
Table 4-14 Ethernet Configuration Menu Option
Option Description To Change
Forwarding
Delay
Indicates whether the internal switch
begins forwarding packets between the
PC port and switched port on the phone
when the phone becomes active.
When forwarding delay is set to
disabled, the internal switch begins
forwarding packets immediately.
When forwarding delay is set to
enabled, the internal switch waits 8
seconds before forwarding packets
between the PC port and the switch
port.
Default is disabled.
From Cisco Unified Communications
Manager Administration, choose Device
> Phone > Phone Configuration.
Span to PC Port Indicates whether the phone will
forward packets transmitted and
received on the network port to the
access port.
Enable this option if an application that
requires monitoring of the phone’s
traffic is being run on the access port.
These applications include monitoring
and recording applications (common in
call center environments) and network
packet capture tools that are used for
diagnostic purposes.
From Cisco Unified Communications
Manager Administration, choose Device
> Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
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Security Configuration Menu
The Security Configuration menu that you display from the Device Configuration
menu displays settings that relate to security for the phone.
Note The phone also has a Security Configuration menu that you access directly from
the Settings menu. For information about the security options on that menu, see
the “Security Configuration Menu” section on page 4-46y.
Table 4-15 describes the options on the Security Configuration menu.
Table 4-15 Security Configuration Menu Options
Option Description To Change
PC Port Disabled Indicates whether the access port on the
phone is enabled or disabled.
Note If disabled, video will not work
on this phone, even if video is
enabled.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
GARP Enabled Indicates whether the phone learns
MAC addresses from Gratuitous
Address Resolution Protocol (ARP)
responses. Disabling the phone’s
ability to accept Gratuitous ARP will
prevent applications that use this
mechanism to monitor and record voice
streams from working. If voice
monitoring is not desired, set this
option to No (disabled).
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
Vo ic e V L AN
Enabled
Indicates whether the phone allows a
device attached to the access port to
access the Voice VLAN. Setting this
option to No (disabled) prevents the
attached PC from sending and
receiving data on the Voice VLAN.
This setting also prevents the PC from
receiving data sent and received by the
phone. Set this setting to Yes (enabled)
if an application that requires
monitoring of the phone’s traffic is
running on the PC. These applications
include monitoring and recording
applications and network monitoring
software.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Web Access
Enabled
Indicates whether web access is
enabled (Yes) or disabled (No) for the
phone.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Security Mode Displays the security mode that is set
for the phone.
Use Cisco Unified Communications
Manager Administration to modify.
Logging Display For use by the Cisco Technical Assistance Center (TAC), if necessary.
Table 4-15 Security Configuration Menu Options (continued)
Option Description To Change
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
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QoS Configuration Menu
The QoS Configuration menu displays information that relates to quality of
service (QoS) for the phone. Table 4-16 describes the options on this menu.
Related Topics
Displaying a Configuration Menu, page 4-3
Network Configuration Menu, page 4-7
Network Configuration
The Network Configuration menu displays device-specific network configuration
settings on the phone
. Table 4-17 describes the options in this menu.
Note The phone also has a Network Configuration menu that you access directly from
the Settings menu. For information about the options on that menu, see the
“Network Configuration Menu” section on page 4-7.
Table 4-16 QoS Configuration Menu Options
Option Description To Change
DSCP For Call
Control
Differentiated Services Code Point
(DSCP) IP classification for call
control signaling.
From Cisco Unified Communications
Manager Administration, choose
System > Enterprise Parameters.
DSCP For
Configuration
DSCP IP classification for any phone
configuration transfer.
From Cisco Unified Communications
Manager Administration, choose
System > Enterprise Parameters.
DSCP For Services DSCP IP classification for phone-based
services.
From Cisco Unified Communications
Manager Administration, choose
System > Enterprise Parameters.
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
Table 4-17 Network Configuration Menu Options
Option Description To Change
Load Server Used to optimize installation time for phone
firmware upgrades and offload the WAN by
storing images locally, negating the need to
traverse the WAN link for each phone's upgrade.
You can set the Load Server to another TFTP
server IP address or name (other than the TFTP
Server 1 or TFTP Server 2) from which the phone
firmware can be retrieved for phone upgrades.
When the Load Server option is set, the phone
contacts the designated server for the firmware
upgrade.
Note The Load Server option allows you to
specify an alternate TFTP server for phone
upgrades only. The phone continues to use
TFTP Server 1 or TFTP Server 2 to obtain
configuration files. The Load Server
option does not provide management of
the process and of the files, such as file
transfer, compression, or deletion.
From Cisco Unified
Communications Manager
Administration, choose
Device > Phone > Phone
Configuration.
RTP Control
Protocol
Indicates whether the phone supports the
Real-Time Control Protocol (RTCP). Settings
include:
Enabled
Disabled—default
If this feature is disabled, several call statistic
values display as 0. For additional information,
see the following sections:
Call Statistics Screen, page 7-18
Streaming Statistics, page 8-15
From Cisco Unified
Communications Manager
Administration, choose
Device > Phone > Phone
Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
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Peer Firmware
Sharing
The Peer Firmware Sharing feature provides these
advantages in high speed campus LAN settings:
Limits congestion on TFTP transfers to
centralized TFTP servers
Eliminates the need to manually control
firmware upgrades
Reduces phone downtime during upgrades
when large numbers of devices are reset
simultaneously
In most conditions, Peer Firmware Sharing
optimizes firmware upgrades in branch
deployment scenarios over bandwidth-limited
WA N l in ks .
When enabled, it allows the phone to discover like
phones on the subnet that are requesting the files
that make up the firmware image, and to
automatically assemble transfer hierarchies on a
per-file basis. The individual files making up the
firmware image are retrieved from the TFTP
server by only the root phone in the hierarchy, and
are then rapidly transferred down the transfer
hierarchy to the other phones on the subnet using
TCP connections
This menu option indicates whether the phone
supports peer to peer image distribution. Settings
include:
Enabled
Disabled—default
Use Cisco Unified
Communications Manager
Administration >Device>
Phone > Phone
Configuration.
Table 4-17 Network Configuration Menu Options (continued)
Option Description To Change
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Device Configuration Menu
Log Server Indicates the IP address and port of the remote
logging machine to which the phone sends log
messages. These log messages help in debugging
the peer to peer image distribution feature.
Note The remote logging setting does not affect
the sharing log messages sent to the phone
log.
Use Cisco Unified
Communications Manager
Administration >Device>
Phone > Phone
Configuration.
CDP: PC Port Indicates whether CDP is enabled on the PC port
(default is enabled).
Enable CDP on the PC port when Cisco VT
Advantage/Unified Video Advantage (CVTA) is
connected to the PC port. CVTA does not work
without CDP interaction with the phone.
Note When CDP is disabled in Cisco Unified
Communications Manager, a warning is
displayed, indicating that disabling CDP
on the PC port prevents CVTA from
working.
The current PC and switch port CDP values are
shown on the Settings menu.
Use Cisco Unified
Communications Manager
Administration > Device >
Phone.
Table 4-17 Network Configuration Menu Options (continued)
Option Description To Change
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Security Configuration Menu
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Related Topics
Displaying a Configuration Menu, page 4-3
Network Configuration Menu, page 4-7
Security Configuration Menu
The Security Configuration that you access directly from the Settings menu
provides information about various security setting. It also provides access to the
CTL File menu and the Trust List menu, if a CTL file is installed on the phone.
For information about how to access the Security Configuration menu and its
sub-menus, see the “Displaying a Configuration Menu” section on page 4-3.
Note The phone also has a Security Configuration menu that you access from the
Device menu. For information about the security options on that menu, see the
“Security Configuration Menu” section on page 4-40.
CDP: SW Port Indicates whether CDP is enabled on the switch
port (default is enabled).
Enable CDP on the switch port for VLAN
assignment for the phone, power negotiation,
QoS management, and 802.1x security.
Enable CDP on the switch port when the
phone is connected to a Cisco switch.
Note When CDP is disabled in Cisco Unified
Communications Manager, a warning is
presented, indicating that CDP should be
disabled on the switch port only if the
phone is connected to a non-Cisco switch.
The current PC and switch port CDP values are
shown on the Settings menu.
Use Cisco Unified
Communications Manager
Administration > Device >
Phone.
Table 4-17 Network Configuration Menu Options (continued)
Option Description To Change
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Security Configuration Menu
Table 4-18 describes the options in the security configuration menu.
Table 4-18 Security Menu Settings
Option Description To Change
Web Access Enabled Indicates whether web access is
enabled (Yes) or disabled (No) for
the phone.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
Security Mode Displays the security mode that is set
for the phone.
From Cisco Unified Communications
Manager Administration, choose
Device > Phone > Phone
Configuration.
MIC Indicates whether a manufacturing
installed certificate (used for the
security features) is installed on the
phone (Yes) or is not installed on the
phone (No).
For information about how to manage
the MIC for your phone, refer to the
“Using the Certificate Authority Proxy
Function” chapter in Cisco
Unified Communications Manager
Security Guide.
LSC Indicates whether a locally
significant certificate (used for the
security features) is installed on the
phone (Yes) or is not installed on the
phone (No).
For information about how to manage
the LSC for your phone, refer to the
“Using the Certificate Authority Proxy
Function” chapter in Cisco
Unified Communications Manager
Security Guide.
CTL File Displays the MD5 hash of the
certificate trust list (CTL) file that is
installed in the phone. If no CTL file
is installed on the phone, this field
displays No. (If security is
configured for the phone, the CTL
file installs automatically when the
phone reboots or resets.
For more information about this file,
refer to the “Configuring the Cisco
CTL Client” section in Cisco
Unified Communications Manager
Security Guide.
If a CTL file is installed on the phone,
also provides access to the CTL File
screen. For more information, see the
“CTL File Menu” section on page 4-48.
Trust List If a CTL file is installed on the
phone, provides access to the Trust
List menu.
For more information, see the “Trust
List Menu” section on page 4-50.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Security Configuration Menu
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CTL File Menu
The CTL File screen includes the options that are described in Table 4-19.
If a CTL file is installed on the phone, you can access the CTL File menu by
pressing the Settings button and choosing Security Configuration > CTL File.
CAPF Server Displays the IP address and the port
of the CAPF that the phone uses.
For more information about this server,
refer to the “Using the Certificate
Authority Proxy Function” section in
Cisco Unified Communications
Manager Security Guide.
802.1X
Authentication
Allows you to enable 802.1X
authentication for this phone.
See the “802.1X Authentication and
Status” section on page 4-51.
802.1X
Authentication Status
Displays real-time status progress of
the 802.1X authentication
transaction.
Display only—Cannot configure.
Table 4-18 Security Menu Settings (continued)
Option Description To Change
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Security Configuration Menu
Table 4-19 CTL File Settings
Option Description To Change
CTL File Displays the MD5 hash of the
certificate trust list (CTL) file that is
installed in the phone. If security is
configured for the phone, the CTL
file installs automatically when the
phone reboots or resets.
A locked padlock icon in
this option indicates that the
CTL file is locked.
An unlocked padlock icon
indicates that the CTL file is
unlocked.
For more information about the CTL
file, refer to the “Configuring the Cisco
CTL Client” section in Cisco
Unified Communications Manager
Security Guide.
Communications
Manager / TFPT
Server
IP address of a Cisco Unified
Communications Manager and TFTP
server used by the phone. Also
displays a certificate icon if a
certificate is installed for this server.
If neither the primary TFTP (TFTP
Server 1) server nor the backup TFTP
server (TFTP Server 2) is listed in the
CTL file, you must unlock the CTL
file before you can save changes that
you make to the TFTP Server 1
option or to the TFTP Server 2 option
on the Network Configuration menu.
For information about changing these
options, see the “Network
Configuration Menu” section on
page 4-7.
CAPF Server IP address of the CAPF server used
by the phone. Also displays a
certificate icon if a certificate is
installed for this server.
For more information about this server,
refer to the “Using the Certificate
Authority Proxy Function” section in
Cisco Unified Communications
Manager Security Guide.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Security Configuration Menu
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Unlocking the CTL File
To unlock the CTL file from the Security Configuration menu, follow these steps:
Procedure
Step 1 Press **# to unlock options on the CTL File menu.
If you decide not to continue, press **# again to lock options on this menu.
Step 2 Highlight the CTL option.
Step 3 Press the Unlock softkey to unlock the CTL file.
After you change and save the TFTP Server 1 or the TFTP Server 2 option, the
CTL file will be locked automatically.
Note When you press the Unlock softkey, it changes to Lock. If you decide not
to change the TFTP Server 1 or TFTP Server 2 option, press the Lock
softkey to lock the CTL file.
Trust List Menu
The Trust List menu displays information about all of the servers that the phone
trusts and includes the options that are described in Table 4-20.
If a CTL file is installed on the phone, you can access the Trust List menu by
pressing the Settings button and choosing Security Configuration > Trust List.
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Security Configuration Menu
802.1X Authentication and Status
The 802.1X Authentication and 802.1X Authentication Status menus allow you to
enable 802.1X authentication and monitor its progress. These options are
described in Table 4-21 and Table 4-22.
You can access the 802.1X Authentication settings by pressing the Settings button
and choosing Security Configuration > 802.1X Authentication. To exit this
menu, press the Exit softkey.
Table 4-20 Trust List Menu Settings
Option Description To Change
Communications
Manager / TFPT
Server
IP address of a Cisco Unified
Communications Manager and TFTP
server used by the phone. Also
displays a certificate icon if a
certificate is installed for this server.
For more information about these
settings, refer to the “Configuring the
Cisco CTL Client” section in Cisco
Unified Communications Manager
Security Guide.
CAPF Server IP address of the CAPF used by the
phone. Also displays a certificate
icon if a certificate is installed
for this server.
For more information about these
settings, refer to the “Configuring the
Cisco CTL Client” section in Cisco
Unified Communications Manager
Security Guide.
SRST Router IP address of the trusted SRST router
that is available to the phone, if such
a device has been configured in
Cisco Unified Communications
Manager Administration. Also
displays a certificate icon if a
certificate is installed for this server.
For more information about these
settings, refer to the “Configuring the
Cisco CTL Client” section in Cisco
Unified Communications Manager
Security Guide.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Security Configuration Menu
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Table 4-21 802.1X Authentication Settings
Option Description To Change
Device
Authentication
Determines whether 802.1X
authentication is enabled:
Enabled—Phone uses 802.1X
authentication to request
network access.
Disabled—Default setting in
which the phone uses CDP to
acquire VLAN and network
access.
1. Choose Settings > Security
Configuration > 802.1X
Authentication > Device
Authentication.
2. Set the Device Authentication
option to Enabled or Disabled.
3. Press the Save softkey.
EAP-MD5 Specifies a password for use with
802.1X authentication using the
following menu options (described in
the following rows):
Device ID
Shared Secret
Realm
Choose Settings > Security
Configuration > 802.1X
Authentication > EAP-MD5.
Device ID—Derivative of the
phone’s model number and unique
MAC address displayed in this
format: CP-<model>-SEP-<MAC>
Display only—Cannot configure.
Shared Secret—Choose a password
to use on the phone and on the
authentication server. The password
must be between 6 and 32 characters,
consisting of any combination of
numbers or letters.
Note If you disable 802.1X
authentication or perform a
factory reset of the phone, the
shared secret is deleted.
1. Choose EAP-MD5 > Shared
Secret.
2. Enter the shared secret.
3. Press Save.
See the “Troubleshooting Cisco
Unified IP Phone Security” section on
page 9-12 for assistance in recovering
from a deleted shared secret.
Realm—Indicates the user network
domain, always set as Network
Display only—Cannot configure.
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Security Configuration Menu
You can access the 802.1X Authentication Real-Time Status by pressing the
Settings button and choosing Security Configuration > 802.1X Authentication
Status. To exit this menu, press the Exit softkey.
Table 4-22 802.1X Authentication Real-Time Status
Option Description To Change
802.1X Authentication
Status
Real-time progress of the 802.1X
authentication status, displaying one of
the following states:
Disabled—802.1X is disabled and
transaction was not attempted
Disconnected—Physical link is
down or disconnected
Connecting—Trying to discover or
acquire the authenticator
Acquired—Authenticator
acquired, awaiting authentication
to begin
Authenticating—Authentication in
progress
Authenticated—Authentication
successful or implicit
authentication due to timeouts
Held—Authentication failed,
waiting before next attempt
(approximately 60 seconds)
Display only—Cannot configure.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Security Configuration Menu
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CHAPTER
5
Configuring Features, Templates,
Services, and Users
After you install Cisco Unified IP Phones in your network, configure their
network settings, and add them to Cisco Unified Communications Manager, you
must use the Cisco Unified Communications Manager Administration application
to configure telephony features, optionally modify phone templates, set up
services, and assign users.
This chapter provides an overview of these configuration and setup procedures.
Cisco Unified Communications Manager documentation provides detailed
instructions for these procedures.
For suggestions about how to provide users with information about features, and
what information to provide, see Appendix A, “Providing Information to Users
Via a Website.”
For information about setting up phones in non-English environments, see
Appendix C, “Supporting International Users.”
This chapter includes following topics:
Telephony Features Available for the Phone, page 5-2
Configuring Corporate and Personal Directories, page 5-28
Modifying Phone Button Templates, page 5-29
Configuring Softkey Templates, page 5-30
Setting Up Services, page 5-31
Adding Users to Cisco Unified Communications Manager, page 5-32
Managing the User Options Web Pages, page 5-33
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
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Telephony Features Available for the Phone
After you add Cisco Unified IP Phones to Cisco Unified Communications
Manager, you can add functionality to the phones. Table 5-1 includes a list of
supported telephony features, many of which you can configure using
Cisco Unified Communications Manager Administration. The Configuration
Reference column lists Cisco Unified Communications Manager documentation
that contains configuration procedures and related information.
For information about using most of these features on the phone, refer to Cisco
Unified IP Phone 7970 Series Guide. For a comprehensive listing of features on
the phone, refer to Cisco Unified IP Phone Features A–Z.
Note Cisco Unified Communications Manager Administration also provides several
service parameters that you can use to configure various telephony functions. For
more information about service parameters and the functions that they control,
refer to Cisco Unified Communications Manager Administration Guide.
Table 5-1 Telephony Features for the Cisco Unified IP Phone
Feature Description Configuration Reference
Abbreviated dialing Allows users to speed dial a phone number by
entering an assigned index code (1-99) on the
phone keypad.
Users assign index codes from the User
Options web pages.
For more information, refer to:
Cisco Unified
Communications Manager
Administration Guide,
Cisco Unified IP Phone
Configuration” chapter.
Cisco Unified
Communications Manager
System Guide, “Cisco
Unified IP Phone” chapter.
Anonymous Call
Block
(SIP phones only)
Allows a user to reject calls from anonymous
callers.
Cisco Unified Communications
Manager Administration Guide,
SIP Profile Configuration”
chapter.
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Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Audible Message
Waiting Indicator
A stutter tone from the handset, headset, or
speakerphone indicates that a user has one or
more new voice messages on a line.
Note The stutter tone is line-specific. You
hear it only when using the line with
the waiting messages.
For more information, refer to:
Cisco Unified Communica-
tions Manager Administra-
tion Guide, “Message
Waiting Configuration”
chapter.
Cisco Unified Communica-
tions Manager System
Guide,Voice Mail Connec-
tivity to Cisco Unified Com-
munications Manager”
chapter.
Auto Answer Connects incoming calls automatically after a
ring or two.
Auto Answer works with either the
speakerphone or the headset.
For more information, refer to
Cisco Unified Communications
Manager Administration Guide,
Configuring Directory
Numbers” chapter.
Auto-pickup Allows a user to use one-touch, pickup
functionality for call pickup, group call
pickup, and other group call pickup.
For more information, refer to:
Cisco Unified
Communications Manager
Administration Guide,
“Pickup Group
Configuration” chapter.
Cisco Unified
Communications Manager
System Guide, “Call Pickup
and Group Call Pickup”
chapter.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
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Barge Allows a user to join a non-private call on a
shared phone line. Barge features include
cBarge and Barge.
cBarge adds a user to a call and converts
it into a conference, allowing the user and
other parties to access conference
features.
Barge adds a user to a call but does not
convert the call into a conference.
The phones support Barge in two conference
modes:
Built-in conference bridge at the target
device (the phone that is being barged).
This mode uses the Barge softkey.
Shared conference bridge. This mode
uses the cBarge softkey.
For more information, refer to:
Cisco Unified
Communications Manager
Administration Guide,
Cisco Unified IP Phone
Configuration” chapter.
Cisco Unified
Communications Manager
System Guide, “Cisco
Unified IP Phones” chapter.
Cisco Unified
Communications Manager
Features and Services
Guide,Barge and Privacy”
chapter.
Block external to
external transfer
Prevents users from transferring an external
call to another external number.
For more information, refer to
Cisco Unified Communications
Manager Features and Services
Guide, “External Call Transfer
Restrictions” chapter.
Busy Lamp Field
(BLF) speed dial
Allows a user to monitor the call state of a
directory number (DN) associated with a
speed-dial button.
For more information, refer to
Cisco Unified Communications
Manager Features and Services
Guide, “Presence” chapter.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
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Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Call display
restrictions
Determines the information that will display
for calling or connected lines, depending on
the parties who are involved in the call.
For more information, refer to:
Cisco Unified
Communications Manager
Administration Guide,
“Cisco Unified IP Phone
Configuration” chapter.
Cisco Unified
Communications Manager
System Guide,
Understanding Route
Plans” chapter.
Cisco Unified
Communications Manager
Features and Services
Guide, “Call Display
Restrictions” chapter.
Call forward Allows users to redirect incoming calls to
another number (Call Forward All).
For more information, refer to:
Cisco Unified
Communications Manager
Administration Guide,
Configuring Directory
Numbers” chapter.
Cisco Unified
Communications Manager
System Guide, “Cisco
Unified IP Phones” chapter.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
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Call forward
configurable
display
Allows you to specify information that
appears on a phone when a call is forwarded.
This information can include the caller name,
caller number, redirected number, and
original dialed number.
For more information, refer to:
Cisco Unified
Communications Manager
Administration Guide,
Cisco Unified IP Phone
Configuration” chapter.
Cisco Unified
Communications Manager
System Guide, “Cisco
Unified IP Phones” chapter.
Call forward
destination override
Allows you to override Call Forward All
(CFA) in cases where the CFA target places a
call to the CFA initiator. This feature allows
the CFA target to reach the CFA initiator for
important calls. The override works whether
the CFA target phone number is internal or
external.
For more information, refer to
“Cisco Unified Communications
Manager System Guide” section,
“Cisco Unified IP Phones”
chapter.
Call park Allows users to park (temporarily store) a call
and then retrieve the call by using another
phone in the Cisco Unified Communications
Manager system.
For more information, refer to:
Cisco Unified
Communications Manager
Administration Guide, “Call
Park chapter.
Cisco Unified
Communications Manager
System Guide, “Cisco
Unified IP Phones” chapter.
Cisco Unified
Communications Manager
Features and Services
Guide, “Call Park” chapter.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
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Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Call pickup Allows users to redirect a call that is ringing
on another phone within their pickup group to
their phone.
You can configure an audio and/or visual alert
for the primary line on the phone. This alert
notifies the users that a call is ringing in their
pickup group.
For more information, refer to:
Cisco Unified
Communications Manager
Administration Guide, “Call
Pickup Group” chapter.
Cisco Unified
Communications Manager
Features and Services
Guide, “Call Pickup Group”
chapter.
Call Recording Allows a supervisor to record an active call.
The user might hear an intermittent tone (beep
tone) during a call when it is being recorded.
Note The intercom feature is disabled when
a call is being monitored or recorded.
For more information, refer to
the Cisco Unified Communica-
tions Manager Features and
Services Guide, “Monitoring
and Recording” chapter.
Call waiting Indicates (and allows users to answer) an
incoming call that rings while on another call.
Displays incoming call information on the
phone screen.
Requires no configuration.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
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Caller ID Displays caller identification such as a phone
number, name, or other descriptive text on the
phone screen.
For more information, refer to:
Cisco Unified
Communications Manager
Administration Guide,
Configuring Cisco Unified
IP Phones” chapter.
Cisco Unified
Communications Manager
System Guide,
Understanding Route
Plans” chapter.
Cisco Unified
Communications Manager
Features and Services
Guide, “Call Display
Restrictions” chapter.
Caller ID Blocking Allows users to block their phone numbers or
e-mail addresses from displaying on phones
that have caller identification enabled.
Refer to Cisco Unified
Communications Manager
Administration Guide, “SIP
Profile Configuration” chapter.
Cisco Call Back Provides users with an audio and visual alert
on the phone when a busy or unavailable party
becomes available.
For more information, refer to:
Cisco Unified
Communications Manager
System Guide, “Cisco
Unified IP Phones” chapter.
Cisco
Unified Communications
Manager Features and
Services Guide, “Cisco Call
Back” chapter.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
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Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Cisco Unified
Communications
Manager Assistant
Enables managers and their assistants to work
together more effectively by providing a
call-routing service, enhancements to phone
capabilities for the manager, and desktop
interfaces that are primarily used by the
assistant.
For more information, refer to:
Cisco Unified
Communications Manager
Administration Guide,
“Cisco Unified CM
Assistant Configuration
Wizard” chapter.
Cisco Unified
Communications Manager
System Guide, “Cisco
Unified Communications
Manager Assistant” chapter.
Cisco
Unified Communications
Manager Features and
Services Guide, “Cisco
Unified Communications
Manager Assistant With
Proxy Line Support” and
“Cisco Unified
Communications Manager
Assistant With Shared Line
Support” chapters.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
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Client matter codes
(CMC)
(SCCP phones
only)
Enables a user to specify that a call relates to
a specific client matter.
For more information, refer to:
Cisco Unified
Communications Manager
Administration Guide,
Client Matter Codes”
chapter.
Cisco
Unified Communications
Manager Features and
Services Guide, “Client
Matter Codes and Forced
Authorization Codes”
chapter.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
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Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Conference Allows a user to talk simultaneously with
multiple parties by calling each
participant individually. Conference
features include Conference, Join,
cBarge, and Meet-Me.
Allows a non-initiator in a standard
(ad hoc) conference to add or remove
participants; also allows any conference
participant to join together two standard
conferences on the same line.
For more information, refer
to
Cisco Unified Communicati
ons Manager System Guide,
“Cisco Unified IP Phones”
chapter.
The Service parameter,
AdvanceAdhocConference,
(disabled by default in Cisco
Unified Communications
Manager Administration)
allows you to enable these
features.
For complete information,
see the Cisco Unified
Communications Manager
System Guide, “Conference
Bridges” chapter.
Note Be sure to inform your
users whether these
features are activated.
Configurable call
forward display
Allows you to specify information that
appears on a phone when a call is forwarded.
This information can include the caller name,
caller number, redirected number, and
original dialed number.
For more information, refer to:
Cisco Unified
Communications Manager
Administration Guide,
Cisco Unified IP Phone
Configuration” chapter.
Cisco Unified
Communications Manager
System Guide, “Cisco
Unified IP Phones” chapter.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
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Directed Call Park Allows a user to transfer an active call to an
available directed call park number that the
user dials or speed dials.
A Call Park BLF button indicates whether a
directed call park number is occupied and
provides speed-dial access to the directed call
park number.
Note If you implement Directed Call Park,
avoid configuring the Park softkey.
This prevents users from confusing
the two Call Park features.
For more information refer to:
Cisco Unified
Communications Manager
Features and Services
Guide, “Call Park and
Directed Call Park” chapter.
Modifying Phone Button
Templates, page 5-29
Direct transfer
(SCCP phones
only)
Allows users to connect two calls to each
other (without remaining on the line).
For more information, refer to
Cisco Unified Communications
Manager System Guide, “Cisco
Unified IP Phones” chapter.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
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Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Do Not Disturb
(DND)
When DND is turned on, no audible rings
occur during the ringing-in state of a call.
You can configure the phone to have a softkey
template with a DND softkey or a
phone-button template with DND as one of
the selected features.
The following DND-related parameters are
configurable in Cisco Unified
Communications Manager administration:
Do Not Disturb—This checkbox allows
you to enable DND on a per-phone basis.
Use Cisco Unified Communications
Manager Administration > Device >
Phone > Phone Configuration.
DND Incoming Call Alert—Choose the
type of alert to play on a phone for
incoming calls when DND is active. This
parameter is located on both the Common
Phone Profile page and the Phone
configuration page (Phone page value
takes precedence).
Include DND In BLF Status—Enables
DND status to override busy/idle state.
Cisco Unified Communications
Manager Features and Services
Guide, “Do Not Disturb” chapter.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
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Extension Mobility
Service
Allows a user temporarily to apply a phone
number and user profile settings to a shared
Cisco Unified IP Phone by logging into the
Extension Mobility service on that phone.
Extension Mobility can be useful if users
work from a variety of locations within your
company or if they share a workspace with
coworkers.
For more information, refer to:
Cisco
Unified Communications
Manager Features and
Services Guide, “Cisco
Unified Communications
Manager Extension
Mobility” chapter.
Cisco Unified
Communications Manager
System Guide, “Cisco
Unified Communications
Manager Extension
Mobility and Phone Login
Features” chapter.
Fast Dial Service Allows a user to enter a Fast Dial code to
place a call. Fast Dial codes can be assigned
to phone numbers or Personal Address Book
entries. (See “Services” in this table.)
For more information, refer to:
Cisco Unified
Communications Manager
Administration Guide,
“Cisco Unified IP Phone
Services Configuration”
chapter.
Cisco Unified
Communications Manager
System Guide, “Cisco
Unified IP Phone Services”
chapter.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
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Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Forced
authorization codes
(FAC)
(SCCP phones
only)
Controls the types of calls that certain users
can place.
For more information, refer to:
Cisco Unified
Communications Manager
System Guide, “Forced
Authorization Codes (FAC)”
chapter.
Cisco
Unified Communications
Manager Features and
Services Guide, “Client
Matter Codes and Forced
Authorization Codes”
chapter.
Group call pickup Allows a user to answer a call ringing on a
phone in another group by using a group
pickup code.
For more information, refer to:
Cisco Unified
Communications Manager
Administration Guide,
Pickup Group
Configuration” chapter.
Cisco Unified
Communications Manager
System Guide, “Call
Pickup” chapter.
Hold Allows the user to move a connected call from
an active state to a held state.
Requires no configuration,
unless you want to use music
on hold. See “Music on
Hold” in this table for
information.
See also: “Hold Reversion”
in this table.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
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Hold Reversion Limits the amount of time that a call can be on
hold before reverting back to the phone that
put the call on hold and alerting the user.
Reverting calls are distinguished from
incoming calls by a single ring (or beep,
depending on the new call indicator setting for
the line). This notification repeats at intervals
if not resumed.
A call that triggers Hold Reversion also
displays an animated icon in the call bubble
and a brief message on the status line.
You can configure call focus priority to favor
incoming or reverting calls.
For more information about
configuring this feature, refer to
Cisco Unified Communications
Manager Features and Services
Guide, “Hold Reversion”
chapter.
Hunt Group Provides load sharing for calls to a main
directory number. A hunt group contains a
series of directory numbers that can answer
the incoming calls. When the first directory
number in the hunt group is busy, the system
hunts in a predetermined sequence for the
next available directory number in the group
and directs the call to that phone.
For more information, refer to:
Cisco Communications
Manager Administration
Guide, “Hunt Group
Configuration” chapter.
Cisco Communications
Manager System Guide,
Understanding Route
Plans” chapter.
Immediate Divert Allows a user to transfer a ringing, connected,
or held call directly to a voice-messaging
system.When a call is diverted, the line
becomes available to make or receive new
calls.
For more information, refer to:
Cisco Unified
Communications Manager
System Guide, “Cisco
Unified IP Phones” chapter.
Cisco Unified
Communications Manager
Features and Services
Guide, “Call Park and
Directed Call Park” chapter
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
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Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Immediate
Divert—Enhanced
Allows users to transfer incoming calls directly
to their voice messaging system or to the voice
messaging system of the original called party.
For more information, refer to:
Cisco Unified
Communications Manager
System Guide, “Cisco
Unified IP Phones” chapter.
Cisco Unified
Communications Manager
Features and Services
Guide, “Call Park and
Directed Call Park” chapter
Intercom Allows users to place and receive intercom
calls using programmable phone buttons. You
can configure intercom line buttons to:
Directly dial a specific intercom
extension.
Initiate an intercom call and then prompt
the user to enter a valid intercom number.
Note Cisco Extension Mobility does not
support intercom lines.
Cisco Unified Communications
Manager Feature and Services
Guide, “Intercom chapter”
Join
(SCCP phones
only)
Allows user to join two or more calls that are
on one line to create a conference call and
remain on the call.
For more information:
See the “Configuring
Softkey Templates” section
on page 5-30.
Refer to Cisco
Unified Communications
Manager System Guide,
Cisco Unified IP Phones”
chapter.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
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Log out of hunt
groups
Allows users to log out of a hunt group and
temporarily block calls from ringing their
phone when they are not available to take
calls. Logging out of hunt groups does not
prevent non-hunt group calls from ringing
their phone.
For more information
See the “Configuring
Softkey Templates” section
on p.
Cisco Communications
Manager System Guide,
Understanding Route
Plans” chapter.
Malicious caller
identification
(MCID)
(SCCP phones
only)
Allows users to notify the system
administrator about suspicious calls that are
received.
For more information refer to:
Cisco Unified
Communications Manager
System Guide, “Cisco
Unified IP Phones” chapter.
Cisco
Unified Communications
Manager Features and
Services Guide, “Malicious
Call Identification” chapter.
Meet-Me
conference
Allows a user to host a Meet-Me conference in
which other participants call a predetermined
number at a scheduled time.
For more information refer to
Cisco Unified Communications
Manager Administration Guide,
“Meet-Me Number/Pattern
Configuration” chapter.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
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Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Message waiting
indicator
A light on the handset that indicates that
indicates that a user has one or more new
voice messages.
For more information refer to:
Cisco Unified
Communications Manager
Administration Guide,
Message Waiting
Configuration” chapter.
Cisco Unified
Communications Manager
System Guide, “Voice Mail
Connectivity to Cisco
Unified Communications
Manager” chapter.
Mobile Connect Enables users to manage business calls using
a single phone number and pick up
in-progress calls on the desktop phone and a
remote device such as a cellular phone.
For more information, refer to
the Cisco Unified
Communications Manager
Features and Services Guide,
“Mobile Connect and Mobile
Voice Access” chapter.
Mobile Voice
Access
Extends Mobile Connect capabilities by
allowing users to access an interactive voice
response (IVR) system to originate a call from
a remote device such as a cellular phone.
For more information, refer to
the Cisco Unified
Communications Manager
Features and Services Guide,
“Mobile Connect and Mobile
Voice Access” chapter.
Multilevel
Precedence and
Preemption
(MLPP)
(SCCP phones
only)
Provides a method of prioritizing calls within
your phone system. Use this feature when
users work in an environment where they need
to make and receive urgent or critical calls.
For more information refer to
Cisco Unified Communications
Manager Features and Services
Guide, “Multilevel Precedence
and Preemption” chapter.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
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Music on hold Plays music while callers are on hold. For more information refer to:
Cisco Unified
Communications Manager
Administration Guide,
“Music On Hold Audio
Source Configuration” and
“Music On Hold Server
Configuration” chapters.
Cisco Unified
Communications Manager
System Guide, “Music on
Hold” chapter.
Cisco Unified
Communications Manager
Features and Services
Guide, “Music On Hold”
chapter.
Onhook call
transfer
Allows a user to press a single Transfer
softkey and then go onhook to complete a call
transfer.
For more information refer to
Cisco Unified Communications
Manager System Guide, “Cisco
Unified IP Phones” chapter.
Other group pickup Allows a user to answer a call ringing on a
phone in another group that is associated with
the user's group.
For more information refer to:
Cisco Unified
Communications Manager
Administration Guide,
“Pickup Group
Configuration” chapter.
Cisco Unified
Communications Manager
System Guide, “Call
Pickup” chapter.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
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Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Presence-enabled
directories
Allows a user to monitor the call state of
another directory number (DN) listed in call
logs, speed-dials, and corporate directories.
The Busy Lamp Field (BLF) for the DN
displays the call state.
For more information, refer to
Cisco Unified Communications
Manager Features and Services
Guide, “Presence” chapter.
Private Line
Automated
Ringdown (PLAR)
The Cisco Unified Communications Manager
administrator can configure a phone number
that the Cisco Unified IP Phone dials as soon
as the handset goes off hook. This can be
useful for phones that are designated for
calling emergency or “hotline” numbers.
Refer to Cisco
Unified Communications
Manager System Guide, “SIP
Dial Rules Configuration”
chapter.
Privacy Prevents users who share a line from adding
themselves to a call and from viewing
information on their phone screens about the
call of the other user.
For more information refer to:
Cisco Unified
Communications Manager
Administration Guide,
“Cisco Unified IP Phone
Configuration” chapter.
Cisco Unified
Communications Manager
System Guide, “Cisco
Unified IP Phones” chapter.
Cisco
Unified Communications
Manager Features and
Services Guide “Barge and
Privacy” chapter.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
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Quality Reporting
Tool (QRT)
Allows users to use the QRT softkey on a
phone to submit information about problem
phone calls. QRT can be configured for either
of two user modes, depending upon the
amount of user interaction desired with QRT.
For more information refer to:
Cisco Unified
Communications Manager
System Guide, “Cisco
Unified IP Phones” chapter.
Cisco Unified
Communications Manager
Features and Services
Guide, “Quality Report
Tool” chapter.
Redial Allows users to call the most recently dialed
phone number by pressing a softkey.
Requires no configuration.
Ring setting Identifies ring type used for a line when a
phone has another active call.
For more information refer to:
Cisco Unified
Communications Manager
Administration Guide,
“Configuring Directory
Numbers” chapter.
Cisco Unified
Communications Manager
Features and Services
Guide, “Custom Phone
Rings” chapter.
“Creating Custom Phone
Rings” section on page 6-2.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
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Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Secure Conference Allows secure phones to place conference
calls using a secured conference bridge.
As new participants are added by using
Confrn, Join, cBarge, Barge softkeys or
MeetMe conferencing, the secure call
icon displays as long as all participants
use secure phones.
The Conference List displays the security
level of each conference participant.
Initiators can remove non-secure
participants from the Conference List.
(Non-initiators can add or remove
conference participants if the
AdvanceAdhocConference parameter is
set.)
For more information about
security, see the “Overview of
Supported Security Features”
section.
For additional information, refer
to these:
Cisco Unified
Communications Manager
System Guide, “Conference
Bridges” chapter
Cisco Unified
Communications Manager
Administration Guide,
“Conference Bridge
Configuration” chapter
Cisco Unified
Communications Manager
Security Guide.
Services Allows you to use the Cisco Unified IP Phone
Services Configuration menu in Cisco
Unified Communications Manager
Administration to define and maintain the list
of phone services to which users can
subscribe.
For more information refer to:
Cisco Unified
Communications Manager
Administration Guide,
Cisco Unified IP Phone
Configuration” chapter.
Cisco Unified
Communications Manager
System Guide, “Cisco
Unified IP Phone Services”
chapter.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
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Services URL
button
Allows users to access services from a
programmable button rather than by using the
Services menu on a phone.
For more information refer to:
Cisco Unified
Communications Manager
Administration Guide,
Cisco Unified IP Phone
Configuration” chapter.
Cisco Unified
Communications Manager
System Guide, “Cisco
Unified IP Phone Services”
chapter.
Shared line Allows a user to have several phones that
share the same phone number or allows a user
to share a phone number with a coworker.
For more information refer to
Cisco Unified Communications
Manager System Guide, “Cisco
Unified IP Phones” chapter.
Silent Monitoring Allows a supervisor to silently monitor an
active call. The supervisor cannot be heard by
either party on the call. The user might hear an
intermittent tone
(beep tone) during a call when it is being mon-
itored.
Note The intercom feature is disabled when
a call is being monitored or recorded.
For more information, refer to
the Cisco Unified Communica-
tions Manager Features and
Services Guide, “Monitoring
and Recording” chapter.
Speed-dialing Dials a specified number that has been
previously stored.
For more information refer to:
Cisco Unified
Communications Manager
Administration Guide,
Cisco Unified IP Phone
Configuration” chapter.
Cisco Unified
Communications Manager
System Guide, “Cisco
Unified IP Phones” chapter.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
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Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Time-of-Day
Routing
Restricts access to specified telephony
features by time period.
For more information refer to:
Cisco Unified
Communications Manager
Administration Guide,
Time Period
Configuration” chapter.
Cisco Unified
Communications Manager
System Guide,
Time-of-Day Routing”
chapter.
Touchscreen
illumination
disabling
Allows user to disable touchscreen
illumination on a phone, which would
override other rules that determine when the
touchscreen gets illuminated.
To provide this feature, you must implement
the Display URI, which includes configuring
the length of time that illumination remains
disabled.
Refer to the Cisco Unified IP
Phone Service Application
Development Notes at the
following location:
http://www.cisco.com/en/US/pr
oducts/sw/voicesw/ps556/produ
cts_programming_reference_gui
des_list.html
Transfer Allows users to redirect connected calls from
their phones to another number.
Requires no configuration.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
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Video mode
(SCCP phones
only)
Allows a user to select the video display mode
for viewing a video conference, depending on
the modes configured in the system.
For more information:
See the “Configuring
Softkey Templates” section
on page 5-30.
Refer to Cisco Unified
Communications Manager
Administration Guide,
Conference Bridge
Configuration” chapter.
Refer to Cisco Unified
Communications Manager
System Guide,
Understanding Video
Telephony” chapter.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
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Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Video support
(SCCP phones
only)
Enable video support on the phone. For more information refer to:
Cisco Unified
Communications Manager
Administration Guide,
Conference Bridge
Configuration” chapter.
Cisco Unified
Communications Manager
System Guide,
Understanding Video
Telephony” chapter.
Cisco VT Advantage
Administration Guide,
“Overview of Cisco VT
Advantage” chapter.
Voice messaging
system
Enables callers to leave messages if calls are
unanswered.
For more information refer to:
Cisco Unified
Communications Manager
Administration Guide,
Cisco Voice-Mail Port
Configuration” chapter.
Cisco Unified
Communications Manager
System Guide, “Voice Mail
Connectivity to Cisco
Unified Communications
Manager” chapter.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
Chapter 5 Configuring Features, Templates, Services, and Users
Configuring Corporate and Personal Directories
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Configuring Corporate and Personal Directories
The Directories button on the Cisco Unified IP Phone 7970 Series gives users
access to several directories. These directories can include:
Corporate Directory—Allows a user to look up phone numbers for
co-workers.
To support this feature, you must configure corporate directories. See the
“Configuring Corporate Directories” section on page 5-28 for more
information.
Personal Directory—Allows a user to store a set of personal numbers.
To support this feature, you must provide the user with software to configure
the personal directory. See the “Configuring Personal Directory” section on
page 5-29 for more information.
Configuring Corporate Directories
Cisco Unified Communications Manager uses a Lightweight Directory Access
Protocol (LDAP) directory to store authentication and authorization information
about users of Cisco Unified Communications Manager applications that
interface with Cisco Unified Communications Manager. Authentication
establishes a user’s right to access the system. Authorization identifies the
telephony resources that a user is permitted to use, such as a specific telephone
extension.
To install and set up these features, refer to Installing and Configuring the Cisco
Customer Directory Configuration Plugin. This document guides you through the
configuration process for integrating Cisco Unified Communications Manager
with Microsoft Active Directory and Netscape Directory Server.
After the LDAP directory configuration completes, users can use the Corporate
Directory service on your Cisco Unified IP Phone to look up users in the corporate
directory.
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Chapter 5 Configuring Features, Templates, Services, and Users
Modifying Phone Button Templates
Configuring Personal Directory
Personal Directory consists of the following features:
Personal Address Book (PAB)
Personal Fast Dials (Fast Dials)
Address Book Synchronization Tool (TABSynch)
Users can access Personal Directory features by these methods:
From a web browser—Users can access the PAB and Fast Dials features from
the Cisco Unified Communications Manager User Options web pages
From the Cisco Unified IP Phone—Users can choose Directories >
Personal Directory to access the PAB and Fast Dials features from their
phones
From a Microsoft Windows application—Users can use the TABSynch tool
to synchronize their PABs with Microsoft Outlook.
To configure Personal Directory from a web browsers, users must access their
User Options web pages. You must provide users with a URL and login
information.
To synchronize with Microsoft Outlook, users must install the TABSynch utility,
provided by you. To obtain the TABSynch software to distribute to users, choose
Application > Plugins from Cisco Unified Communications Manager
Administration, then locate and click Cisco Unified IP Phone Address Book
Synchronizer.
Modifying Phone Button Templates
Phone button templates let you assign speed dials and features to programmable
line buttons.
While both SCCP and SIP phones support speed dial buttons, support for call
features on buttons depends on the call control protocol:
On SCCP phones, call handling features that can be assigned to buttons
include call forward, redial, hold, conferencing, and so on.
On SIP phones, only the Do Not Disturb (DND) feature can be assigned to a
button.
Chapter 5 Configuring Features, Templates, Services, and Users
Configuring Softkey Templates
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Ideally, you modify templates before registering phones on the network. In this
way, you can access customized phone button template options from
Cisco Unified Communications Manager during registration.
To modify a phone button template, choose Device > Device Settings > Phone
Button Template from Cisco Unified Communications Manager Administration.
To assign a phone button template to a phone, use the Phone Button Template field
in the Cisco Unified Communications Manager Administration Phone
Configuration page. Refer to Cisco Unified Communications Manager
Administration Guide and Cisco Unified Communications Manager System Guide
for more information.
The default Cisco Unified IP Phone 7970 Series template that ships with the
phone uses buttons 1 and 2 for lines and assigns buttons 3 through 8 as speed dial.
The recommended standard Cisco Unified IP Phone 7970 Series template uses
buttons 1 and 2 for lines, assigns buttons 3 through 5 as speed dial, and buttons 6
through 8 as Hold, Conference, and Transfer, respectively.
To avoid confusion for users, do not assign a feature to a button and a softkey at
the same time.
For more information about softkey templates, see Configuring Softkey
Templates, page 5-30.
Configuring Softkey Templates
Using Cisco Unified Communications Manager Administration, you can manage
softkeys associated with applications that are supported by the Cisco Unified IP
Phone 7970 Series. Cisco Unified Communications Manager supports two types
of softkey templates: standard and nonstandard. Standard softkey templates
include Standard User, Standard Feature, Standard Assistant, Standard Manager,
and Standard Shared Mode Manager An application that supports softkeys can
have one or more standard softkey templates associated with it. You can modify a
standard softkey template by making a copy of it, giving it a new name, and
making updates to that copied softkey template. You can also modify a
nonstandard softkey template.
To configure softkey templates, select Device > Device Settings > Softkey
Templa te from Cisco Unified Communications Manager Administration. To
assign a softkey template to a phone, use the Softkey Template field in the
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Chapter 5 Configuring Features, Templates, Services, and Users
Setting Up Services
Cisco Unified Communications Manager Administration Phone Configuration
page. Refer to Cisco Unified Communications Manager Administration Guide,
Cisco Unified Communications Manager System Guide for more information.
Setting Up Services
The Services button on the Cisco Unified IP Phone gives users access to
Cisco Unified IP Phone Services. You can also assign services to the
programmable buttons on the phone (refer to Cisco Unified IP Phone 7970 Series
Guide for more information). These services comprise XML applications that
enable the display of interactive content with text and graphics on the phone.
Examples of services include local movie times, stock quotes, and weather
reports.
Before a user can access any service,
You must use Cisco Unified Communications Manager Administration to
configure available services.
The user must subscribe to services using the Cisco Unified IP Phone User
Options application. This web-based application provides a graphical user
interface (GUI) for limited, end-user configuration of IP Phone applications.
Before you set up services, gather the URLs for the sites you want to set up and
verify that users can access those sites from your corporate IP telephony network.
To set up these services, choose Device > Device Settings > Phone Services from
Cisco Unified Communications Manager Administration. Refer to Cisco
Unified Communications Manager Administration Guide and to Cisco Unified
Communications Manager System Guide for more information.
After you configure these services, verify that your users have access to the
Cisco Unified Communications Manager IP Phone Options web-based
application, from which they can select and subscribe to configured services. See
the “How Users Subscribe to Services and Configure Phone Features” section on
page A-4 for a summary of the information that you must provide to end users.
Chapter 5 Configuring Features, Templates, Services, and Users
Adding Users to Cisco Unified Communications Manager
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Adding Users to Cisco Unified Communications
Manager
Adding users to Cisco Unified Communications Manager allows you to display
and maintain information about users and allows each user to perform these tasks:
Access the corporate directory and other customized directories from a
Cisco Unified IP Phone
Create a personal directory
Set up speed dial and call forwarding numbers
Subscribe to services that are accessible from a Cisco Unified IP Phone
You can add users to Cisco Unified Communications Manager using either of
these methods:
To add users individually, choose User Management > End User from
Cisco Unified Communications Manager Administration.
Refer to Cisco Unified Communications Manager Administration Guide for
more information about adding users. Refer to Cisco Unified
Communications Manager System Guide for details about user information.
To add users in batches, use the Bulk Administration Tool. This method also
enables you to set an identical default password for all users.
Refer to Cisco Unified Communications Manager Bulk Administration Guide
for details.
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Chapter 5 Configuring Features, Templates, Services, and Users
Managing the User Options Web Pages
Managing the User Options Web Pages
From the User Options web page, users can customize and control several phone
features and settings. For detailed information about the User Options web pages,
refer to Cisco Unified IP Phone 7970 Series Guide.
Giving Users Access to the User Options Web Pages
Before a user can access the User Options web pages, you must use Cisco
Unified Communications Manager Administration to add the user to a standard
Cisco Unified Communications Manager end user group. To do so, choose User
Management > User Group. You must also associate appropriate phones with
the user. To perform these procedures, from Cisco Unified Communications
Manager Administration, choose User Management > End User.
For additional information, refer to Cisco Unified Communications Manager
Administration Guide, “End User Configuration” section.
Specifying Options that Appear on the User Options Web Pages
Most options on the User Options web pages appear by default. However, two
options that do not appear by default are:
Show Ring Settings
Show Line Text Label Settings
You can control the options that appear on the User Options web pages by using
enterprise parameter settings in Cisco Unified Communications Manager
Administration.
Note The settings apply to all User Options web pages at your site.
Chapter 5 Configuring Features, Templates, Services, and Users
Managing the User Options Web Pages
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To specify the options that appear on the User Options web pages, follow these
steps:
Procedure
Step 1 From Cisco Unified Communications Manager Administration, choose System >
Enterprise Parameters.
The Enterprise Parameters Configuration page appears.
Step 2 In the CCMUser Parameters area, specify whether a parameter appears on the
User Options web pages by choosing one of these values from the Parameter
Value drop-down list for the parameter:
True—Option appears on the User Options web pages (default).
False—Option does not appear on the User Options web pages.
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CHAPTER
6
Customizing the Cisco Unified
IP Phone
This chapter explains how you customize configuration files, phone ring sounds,
background images, and other phone features.
This chapter includes these topics:
Customizing and Modifying Configuration Files, page 6-1
Creating Custom Phone Rings, page 6-2
Creating Custom Background Images, page 6-5
Configuring Wideband Codec, page 6-9
Configuring the Idle Display, page 6-10
Automatically Disabling the Cisco Unified IP Phone Touchscreen, page 6-11
Customizing and Modifying Configuration Files
You can modify configuration files (for example, edit the xml files) and add
customized files (for example, custom ring tones, call back tones, phone
backgrounds) to the TFTP directory. You can modify files and add customized
files to the TFTP directory in Cisco IPT Platform Administration, from the TFTP
Server File Upload page. Refer to Cisco Unified IP Telephony Platform
Administration Guide for information about how to upload files to the TFTP
folder on a Cisco Unified Communications Manager server.
Chapter 6 Customizing the Cisco Unified IP Phone
Creating Custom Phone Rings
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You can obtain a copy of the Ringlist.xml and List.xml files from the system using
the following admin command-line interface (CLI) “file” commands:
admin:file
file list*
file view*
file search*
file get*
file dump*
file tail*
file delete*
Creating Custom Phone Rings
The Cisco Unified IP Phone ships with two default ring types that are
implemented in hardware: Chirp1 and Chirp2. Cisco Unified Communications
Manager also provides a default set of additional phone ring sounds that are
implemented in software as pulse code modulation (PCM) files. The PCM files,
along with an XML file (named Ringlist.xml) that describes the ring list options
that are available at your site, exist in the TFTP directory on each
Cisco Unified Communications Manager server.
For more information, see the “Cisco TFTP” chapter in Cisco
Unified Communications Manager System Guide and the “Software Upgrades”
chapter in Cisco Unified IP Telephony Platform Administration Guide.
The following sections describe how you can customize the phone rings that are
available at your site by creating PCM files and editing the Ringlist.xml file:
Ringlist.xml File Format Requirements, page 6-3
PCM File Requirements for Custom Ring Types, page 6-4
Configuring a Custom Phone Ring, page 6-4
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Chapter 6 Customizing the Cisco Unified IP Phone
Creating Custom Phone Rings
Ringlist.xml File Format Requirements
The Ringlist.xml file defines an XML object that contains a list of phone ring
types. This file can include up to 50 ring types. Each ring type contains a pointer
to the PCM file that is used for that ring type and the text that will appear on the
Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP
server for each Cisco Unified Communications Manager contains this file.
The CiscoIPPhoneRinglist XML object uses the following simple tag set to
describe the information:
<CiscoIPPhoneRingList>
<Ring>
<DisplayName/>
<FileName/>
</Ring>
</CiscoIPPhoneRingList>
The following characteristics apply to the definition names. You must include the
required DisplayName and FileName for each phone ring type.
DisplayName defines the name of the custom ring for the associated PCM file
that will display on the Ring Type menu of the Cisco Unified IP Phone.
FileName specifies the name of the PCM file for the custom ring to associate
with DisplayName.
Note The DisplayName and FileName fields must not exceed 25 characters.
This example shows a Ringlist.xml file that defines two phone ring types:
<CiscoIPPhoneRingList>
<Ring>
<DisplayName>Analog Synth 1</DisplayName>
<FileName>Analog1.raw</FileName>
</Ring>
<Ring>
<DisplayName>Analog Synth 2</DisplayName>
<FileName>Analog2.raw</FileName>
</Ring>
</CiscoIPPhoneRingList>
Chapter 6 Customizing the Cisco Unified IP Phone
Creating Custom Phone Rings
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PCM File Requirements for Custom Ring Types
The PCM files for the rings must meet the following requirements for proper
playback on Cisco Unified IP Phones:
Raw PCM (no header)
8000 samples per second
8 bits per sample
uLaw compression
Maximum ring size—16080 samples
Minimum ring size—240 samples
Number of samples in the ring is evenly divisible by 240.
Ring starts and ends at the zero crossing.
To create PCM files for custom phone rings, you can use any standard audio
editing packages that support these file format requirements.
Configuring a Custom Phone Ring
To create custom phone rings for the Cisco Unified IP Phone 7970 Series, follow
these steps:
Procedure
Step 1 Create a PCM file for each custom ring (one ring per file). Ensure the PCM files
comply with the format guidelines that are listed in the “PCM File Requirements
for Custom Ring Types” section on page 6-4.
Step 2 Place the new PCM files that you created to the Cisco TFTP server for each
Cisco Unified Communications Manager in your cluster. For more information,
see the “Software Upgrades” chapter in Cisco Unified IP Telephony Platform
Administration Guide.
Step 3 Use a text editor to edit the Ringlist.xml file. See the “Ringlist.xml File Format
Requirements” section on page 6-3 for information about how to format this file
and for a sample Ringlist.xml file.
Step 4 Save your modifications and close the Ringlist.xml file.
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Chapter 6 Customizing the Cisco Unified IP Phone
Creating Custom Background Images
Step 5 To cache the new Ringlist.xml file, stop and start the TFTP service by using
Cisco Unified Communications Manager Serviceability or disable and re-enable
the Enable Caching of Constant and Bin Files at Startup TFTP service parameter
(located in the Advanced Service Parameters).
Creating Custom Background Images
You can provide users with a choice of background images for the LCD screen on
their phones. Users can select a background image by choosing Settings > User
Preferences > Background Images on the phone.
The image choices that users see come from PNG images and an XML file (called
List.xml) that are stored on the TFTP server used by the phone. By storing your
own PNG files and editing the XML file on the TFTP server, you can designate
the background images from which users can choose. In this way, you can provide
custom images, such as your company logo.
The following sections describe how you can customize the background images
that are available at your site by creating your own PNG files and editing the
List.xml file:
List.xml File Format Requirements, page 6-5.
PNG File Requirements for Custom Background Images, page 6-6.
Configuring a Custom Background Image, page 6-7
List.xml File Format Requirements
The List.xml file defines an XML object that contains a list of background images.
The List.xml file is stored in the following subdirectory on the TFTP server:
/Desktops/320x212x12
Tip If you are manually creating the directory structure and the List.xml file, you must
ensure that the directories and files can be accessed by the user\CCMService,
which is used by the TFTP service.
Chapter 6 Customizing the Cisco Unified IP Phone
Creating Custom Background Images
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For more information, see the “Cisco TFTP” chapter in Cisco
Unified Communications Manager System Guide and the “Software Upgrades”
chapter in Cisco Unified IP Telephony Platform Administration Guide.
The List.xml file can include up to 50 background images. The images are in the
order that they appear in the Background Images menu on the phone. For each
image, the List.xml file contains one element type, called ImageItem. The
ImageItem element includes these two attributes:
Image—Uniform resource identifier (URI) that specifies where the phone
obtains the thumbnail image that will appear on the Background Images menu
on a Phone.
URL—URI that specifies where the phone obtains the full size image.
The following example shows a List.xml file that defines two images. The
required Image and URL attributes must be included for each image. The TFTP
URI that is shown in the example is the only supported method for linking to full
size and thumbnail images. HTTP URL support is not provided.
List.xml Example
<CiscoIPPhoneImageList>
<ImageItem Image=”TFTP:Desktops/320x212x12/TN-Fountain.png”
URL=”TFTP:Desktops/320x212x12/Fountain.png”/>
<ImageItem Image=”TFTP:Desktops/320x212x12/TN-FullMoon.png”
URL=”TFTP:Desktops/320x212x12/FullMoon.png”/>
</CiscoIPPhoneImageList>
The Cisco Unified IP Phone firmware includes a default background image. This
image is not defined in the List.xml file. The default image is always the first
image that appears in the Background Images menu on the phone.
PNG File Requirements for Custom Background Images
Each background image requires two PNG files:
Full size image—Version that appears on the on the phone.
Thumbnail image—Version that appears on the Background Images screen
from which users can select an image. Must be 25% of the size of the ull size
image.
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Chapter 6 Customizing the Cisco Unified IP Phone
Creating Custom Background Images
Tip Many graphics programs provide a feature that will resize a graphic. An easy way
to create a thumbnail image is to first create and save the full size image, then use
the sizing feature in the graphics program to create a version of that image that is
25% of the original size. Save the thumbnail version using a different name.
The PNG files for background images must meet the following requirements for
proper display on the Cisco Unified IP Phone:
Full size image—320 pixels (width) X 212 pixels (height).
Thumbnail image—80 pixels (width) X 53 pixels (height).
Color palette (applies to Cisco Unified IP Phone 7970 Series only)—Includes
up to 12-bit color (4096 colors). You can use more than 12-bit color, but the
phone will reduce the color palette to12-bit before displaying the image. For
best results, reduce the color palette of an image to 12-bit when you create a
PNG file.
Tip If you are using a graphics program that supports a posterize feature for
specifying the number of tonal levels per color channel, set the number of
tonal levels per channel to 16 (16 red X 16 green X 16 blue = 4096 colors).
Configuring a Custom Background Image
To create custom background images for the Cisco Unified IP Phone, follow these
steps:
Procedure
Step 1 Create two PNG files for each image (a full size version and a thumbnail version).
Ensure the PNG files comply with the format guidelines that are listed in the
“PNG File Requirements for Custom Background Images” section on page 6-6.
Step 2 Upload the new PNG files that you created to the following subdirectory in the
TFTP server for the Cisco Unified Communications Manager:
/Desktops/320x212x12
Chapter 6 Customizing the Cisco Unified IP Phone
Creating Custom Background Images
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Note The file name and subdirectory parameters are case sensitive. Be sure to
use the forward slash “/” when you specify the subdirectory path.
To upload the files, choose Software Upgrades > Upload TFTP Server File in
Cisco Unified IPT Platform Administration. For more information, see the
“Software Upgrades” chapter in Cisco IP Telephony Platform Administration
Guide.
Step 3 You must also copy the customized images and files to the other TFTP servers that
the phone may contact to obtain these files.
Note Cisco recommends that you also store backup copies of custom image
files in another location. You can use these backup copies if the
customized files are overwritten when you upgrade
Cisco Unified Communications Manager.
Step 4 Use a text editor to edit the List.xml file. See the “List.xml File Format
Requirements” section on page 6-5 for the location of this file, formatting
requirements, and a sample file.
Step 5 Save your modifications and close the List.xml file.
Note When you upgrade Cisco Unified Communications Manager, a default
List.xml file will replace your customized List.xml file. After your
customize the List.xml file, make a copy of the file and store it in another
location. After upgrading Cisco Unified Communications Manager,
replace the default List.xml file with your stored copy.
Step 6 To cache the new List.xml file, stop and start the TFTP service by using
Cisco Unified Communications Manager Serviceability or disable and re-enable
the Enable Caching of Constant and Bin Files at Startup TFTP service parameter
(located in the Advanced Service Parameters).
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Chapter 6 Customizing the Cisco Unified IP Phone
Configuring Wideband Codec
Configuring Wideband Codec
If Cisco Unified Communications Manager has been configured to use G.722
(G.722 is enabled by default for the Cisco Unified IP Phone 7970 Series) and if
the far endpoint supports G.722, the call connects using the G.722 codec in place
of G.711. This situation occurs regardless of whether the user has enabled a
wideband headset or wideband handset, but if either the headset or handset is
enabled, the user may notice greater audio sensitivity during the call. Greater
sensitivity means improved audio clarity but also means that more background
noise can be heard by the far endpoint—noise such as rustling papers or nearby
conversations. Even without a wideband headset or handset, some users may
prefer the additional sensitivity of G.722. Other users may be distracted by the
additional sensitivity of G.722.
The following parameters in Cisco Unified Communications Manager
Administration affect whether wideband is supported for this Cisco Unified
Communications Manager server or a specific phone:
Advertise G.722 Codec—From Cisco Unified Communications Manager
Administration, choose System > Enterprise Parameters. The default value
of this enterprise parameter is True, which means that all Cisco Unified IP
Phone Series that are registered to this Cisco Unified Communications
Manager advertise G.722 to Cisco Unified Communications Manager. If each
endpoint in the attempted call supports G.722 in its capabilities set, Cisco
Unified Communications Manager chooses that codec for the call.
Advertise G.722 Codec—From Cisco Unified Communications Manager
Administration, choose Device > Phone. The default value for this
product-specific parameter is the value that is specified in the enterprise
parameter. If you want to override this on a per-phone basis, choose Enabled
or Disabled in the Advertise G.722 Codec parameter on the Product Specific
Configuration area of the Phone Configuration window.
Chapter 6 Customizing the Cisco Unified IP Phone
Configuring the Idle Display
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Configuring the Idle Display
You can specify an idle display that appears on the phone LCD screen. The idle
display is an XML service that the phone invokes when the phone has been idle
(not in use) for a designated period and no feature menu is open.
XML services that can be used as idle displays include company logos, product
pictures, and stock quotes.
Configuring the idle display consists of these general steps.
1. Formatting an image for display on the phone.
2. Configure Cisco Unified Communications Manager to display the image on
the phone.
For detailed instructions about creating and displaying the idle display, refer to
Creating Idle URL Graphics on Cisco Unified IP Phone at this URL:
http://www.cisco.com/warp/public/788/AVVID/idle-url.html
In addition, you can refer to Cisco Unified Communications Manager
Administration Guide or to Cisco Unified Communications Manager Bulk
Administration Guide for the following information:
Specifying the URL of the idle display XML service:
For a single phone—Idle field on the Cisco Unified Communications
Manager Phone Configuration page
For multiple phones simultaneously—URL Idle field on the
Cisco Unified Communications Manager Enterprise Parameters
Configuration page, or the Idle field in the Bulk Administration Tool
(BAT)
Specifying the length of time that the phone is not used before the idle display
XML service is invoked:
For a single phone—Idle Timer field on the Cisco Unified
Communications Manager Phone Configuration page
For multiple phones simultaneously—URL Idle Time field on the
Cisco Unified Communications Manager Enterprise Parameters
Configuration page, or the Idle Timer field in the Bulk Administration
Tool (BAT)
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Chapter 6 Customizing the Cisco Unified IP Phone
Automatically Disabling the Cisco Unified IP Phone Touchscreen
From a phone, you can see settings for the idle display XML service URL and the
length of time that the phone is not used before this service is invoked. To see
these settings, choose Settings > Device Configuration and scroll to the Idle
URL and the Idle URL Time parameters.
Automatically Disabling the Cisco Unified IP Phone
Touchscreen
To conserve power and ensure the longevity of the LCD screen on the phone, you
can set the LCD to turn off when it is not needed.
You can configure settings in Cisco Unified Communications Manager
Administration to turn off the display at a designated time on some days and all
day on other days. For example, you may choose to turn off the display after
business hours on weekdays and all day on Saturdays and Sundays.
When the display is off, the LCD screen is dark and disabled, and the Display
button lights. You can take any of these actions to turn on the display any time it
is off:
Press any button on the phone.
If you press a button other than the Display button, the phone will take the
action designated by that button in addition to turning on the display.
Touch the touchscreen.
Lift the handset.
When you turn the display on, it remains on until the phone has remained idle for
a designated length of time, then it turns off automatically.
Note You can use the Display button to temporarily disable the touchscreen for
cleaning. See the “Cleaning the Cisco Unified IP Phone” section on page 9-28 for
more information.
Table 6-1 explains the Cisco Unified Communications Manager Administration
fields that control when the display turns on and off. You configure these fields in
Cisco Unified Communications Manager Administration in the Product Specific
Configuration page. (You access this page by choosing Device > Phone from
Cisco Unified Communications Manager Administration.)
Chapter 6 Customizing the Cisco Unified IP Phone
Automatically Disabling the Cisco Unified IP Phone Touchscreen
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You can view the display settings for a phone from the Power Save Configuration
menu on the phone. For more information, see the “Power Save Configuration
Menu” section on page 4-38.
Table 6-1 Display On and Off Configuration Fields
Field Description
Days Display Not
Active
Days that the display does not turn on automatically at the
time specified in the Display On Time field.
Choose the day or days from the drop-down list. To choose
more than one day, Ctrl-click each day that you want.
Display On Time Time each day that the display turns on automatically
(except on the days specified in the Days Display Not
Active field).
Enter the time in this field in 24 hour format, where 0:00 is
midnight.
For example, to automatically turn the display on at
7:00 a.m., (0700), enter 7:00. To turn the display on at
2:00 p.m. (1400), enter 14:00.
If this field is blank, the display will automatically turn on
at 0:00.
Display On
Duration
Length of time that the display remains on after turning on
at the time specified in the Display On Time field.
Enter the value in this field in the format hours:minutes.
For example, to keep the display on for 4 hours and 30
minutes after it turns on automatically, enter 4:30.
If this field is blank, the phone will turn off at the end of the
day (0:00).
Note If Display On Time is 0:00 and the display on
duration is blank (or 24:00), the display will remain
on continuously.
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Chapter 6 Customizing the Cisco Unified IP Phone
Automatically Disabling the Cisco Unified IP Phone Touchscreen
Display Idle
Timeout
Length of time that the phone is idle before the display
turns off. Applies only when the display was off as
scheduled and was turned on by an end-user (by pressing a
button on the phone, touching the touchscreen, or lifting
the handset).
Enter the value in this field in the format hours:minutes.
For example, to turn the display off when the phone is idle
for 1 hour and 30 minutes after an end-user turns the
display on, enter 1:30.
The default value is 0:30.
Display On When
Incoming Call
Disable/enable automatic illumination of the LCD screen
when a call is received.
Default: Disabled
Table 6-1 Display On and Off Configuration Fields (continued)
Field Description
Chapter 6 Customizing the Cisco Unified IP Phone
Automatically Disabling the Cisco Unified IP Phone Touchscreen
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CHAPTER
7
Viewing Model Information, Status,
and Statistics on the Cisco Unified
IP Phone
This chapter describes how to use the following menus and screens on the
Cisco Unified IP Phone 7970 Series to view model information, status messages,
network statistics, and firmware information for the phone:
Model Information screen—Displays hardware and software information
about the phone. For more information, see the “Model Information Screen”
section on page 7-2.
Status menu—Provides access to screens that display the status messages,
network statistics, and firmware versions. For more information, see the
“Status Menu” section on page 7-3.
You can use the information on these screens to monitor the operation of a phone
and to assist with troubleshooting.
You can also obtain much of this information, and obtain other related
information, remotely through the phone’s web page. For more information, see
Chapter 8, “Monitoring the Cisco Unified IP Phone Remotely.”
For more information about troubleshooting the Cisco Unified IP Phone 7970
Series, see Chapter 9, “Troubleshooting and Maintenance.”
This chapter includes these topics:
Model Information Screen, page 7-2
Status Menu, page 7-3
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Model Information Screen
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Model Information Screen
The Model Information screen includes the options that are described in
Table 7-1.
To display the Model Information screen, press the Settings button and then select
Model Information.
To exit the Model Information screen, press the Exit softkey.
Table 7-1 Model Information Settings
Option Description To Change
Model Number Model number of the phone. Display only—Cannot configure.
MAC Address MAC address of the phone. Display only—Cannot configure.
Load File Identifier of the factory-installed load
running on the phone.
Display only—Cannot configure.
Boot Load ID Identifier of the factory-installed load
running on the phone.
Display only—Cannot configure.
Serial Number Serial number of the phone. Display only—Cannot configure.
CTL Displays the MD5 hash of the
certificate trust list (CTL) file that is
installed in the phone. If no CTL file is
installed on the phone, this field
displays No. (If security is configured
for the phone, the CTL file installs
automatically when the phone reboots
or resets.
For more information about this file,
refer to Cisco Unified Communications
Manager Security Guide.
MIC Indicates whether a manufacturing
installed certificate (used for the
security features) is installed on the
phone (Yes) or is not installed on the
phone (No).
For information about how to manage
the MIC for your phone, refer to the
“Using the Certificate Authority Proxy
Function” section in Cisco
Unified Communications Manager
Security Guide.
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
Status Menu
The Status menu includes these options, which provide information about the
phone and its operation:
Status Messages—Displays the Status Messages screen, which shows a log of
important system messages. For more information, see the “Status Messages
Screen” section on page 7-4.
Network Statistics—Displays the Network Statistics screen, which shows
Ethernet traffic statistics. For more information, see the “Network Statistics
Screen” section on page 7-14.
Firmware Versions—Displays the Firmware Versions screen, which shows
information about the firmware running on the phone. For more information,
see the “Firmware Versions Screen” section on page 7-16.
Expansion Module(s)—(SCCP phones only) Displays the Expansion
Module(s) screen, which shows information about the Cisco Unified IP
Phone Expansion Module 7914, if connected to the phone. For more
information, see the “Expansion Module(s) Screen (SCCP Phones Only)”
section on page 7-17.
To display the Status menu, press the Settings button and then select Status.
To exit the Status menu, press the Exit softkey.
LSC Indicates whether a locally significant
certificate (used for the security
features) is installed on the phone (Yes)
or is not installed on the phone (No).
For information about how to manage
the LSC for your phone, refer to the
“Using the Certificate Authority Proxy
Function” section in Cisco
Unified Communications Manager
Security Guide.
Call Control
Protocol
Indicates whether the phone is running
under SCCP or SIP.
See the “Using Cisco Unified IP
Phones with Different Protocols”
section on page 2-18.
Table 7-1 Model Information Settings
Option Description To Change
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
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Status Messages Screen
The Status Messages screen displays up to the 10 most recent status messages that
the phone has generated. You can access this screen at any time, even if the phone
has not finished starting up. Table 7-2 describes the status messages that might
appear. This table also includes actions you can take to address errors that are
indicated.
To display the Status Messages screen, follow these steps:
Procedure
Step 1 Press the Settings button.
Step 2 Select Status.
Step 3 Select Status Messages.
To remove current status messages, press the Clear softkey.
To exit the Status Messages screen, press the Exit softkey.
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series
Message Description Possible Explanation and Action
BootP server used The phone obtained its IP address from
a BootP server rather than a DHCP
server.
None. This message is informational
only.
CFG file not found The name-based and default
configuration file was not found on the
TFTP Server.
The configuration file for a phone is
created when the phone is added to the
Cisco Unified Communications
Manager database. If the phone has not
been added to the
Cisco Unified Communications
Manager database, the TFTP server
generates a
CFG File Not Found
response.
Phone is not registered with
Cisco Unified Communications
Manager.
You must manually add the phone
to Cisco Unified Communications
Manager if you are not allowing
phones to auto-register. See the
Adding Phones with Cisco
Unified Communications
Manager Administration” section
on page 2-16 for details.
If you are using DHCP, verify that
the DHCP server is pointing to the
correct TFTP server.
If you are using static IP
addresses, check configuration of
the TFTP server. See the “Network
Configuration Menu” section on
page 4-7 for details on assigning a
TFTP server.
CFG TFTP Size
Error
The configuration file is too large for
file system on the phone.
Power cycle the phone.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
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Checksum Error Downloaded software file is corrupted. Obtain a new copy of the phone
firmware and place it in the TFTPPath
directory. You should only copy files
into this directory when the TFTP
server software is shut down,
otherwise the files may be corrupted.
CTL Installed A certificate trust list (CTL) file is
installed in the phone.
None. This message is informational
only.
For more information about the CTL
file, refer to Cisco Unified
Communications Manager Security
Guide.
CTL update failed The phone could not update its
certificate trust list (CTL) file.
Problem with the CTL file on the
TFTP server.
For more information, refer to Cisco
Unified Communications Manager
Security Guide.
DHCP timeout DHCP server did not respond.
Network is busy—The errors
should resolve themselves when
the network load reduces.
No network connectivity between
the DHCP server and the
phone—Verify the network
connections.
DHCP server is down—Check
configuration of DHCP server.
Errors persist—Consider
assigning a static IP address. See
the “Network Configuration
Menu” section on page 4-7 for
details on assigning a static IP
address.
Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued)
Message Description Possible Explanation and Action
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Status Menu
Dialplan Parsing
Error
(SIP phones only)
The phone could not parse the dialplan
XML file properly.
Problem with the TFTP downloaded
dialplan XML file.
For more information refer to the
Cisco Unified Communications
Manager Administration Guide.
Disabled 802.1X Authentication is disabled on
the phone.
You can enable 802.1X authentication
using the Settings > Security
Configuration > 802.1X
Authentication option on the phone.
For more information, see the “802.1X
Authentication and Status” section on
page 4-51.
DNS timeout DNS server did not respond.
Network is busy—The errors
should resolve themselves when
the network load reduces.
No network connectivity between
the DNS server and the
phone—Verify the network
connections.
DNS server is down—Check
configuration of DNS server.
DNS unknown host DNS could not resolve the name of the
TFTP server or
Cisco Unified Communications
Manager.
Verify that the host names of the
TFTP server or
Cisco Unified Communications
Manager are configured properly
in DNS.
Consider using IP addresses rather
than host names.
Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued)
Message Description Possible Explanation and Action
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
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Duplicate IP Another device is using the IP address
assigned to the phone.
If the phone has a static IP
address, verify that you have not
assigned a duplicate IP address.
See the “Network Configuration
Menu” section on page 4-7 section
for details.
If you are using DHCP, check the
DHCP server configuration.
Error update locale One or more localization files could
not be found in the TFTPPath directory
or were not valid. The locale was not
changed.
Check that the following files are
located within subdirectories in the
TFTPPath directory:
Located in subdirectory with same
name as network locale:
tones.xml
Located in subdirectory with same
name as user locale:
glyphs.xml
dictionary.xml
kate.xml
dictionary.xml
Failed The phone attempted an 802.1X
transaction but authentication failed.
Authentication typically fails because
of one of the following:
No shared secret is configured in
the phone or authentication server
The shared secret configured in
the phone and the authentication
server do not match
Phone has not been configured in
the authentication server
Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued)
Message Description Possible Explanation and Action
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Status Menu
File auth error An error occurred when the phone tried
to validate the signature of a signed
file. This message includes the name of
the file that failed.
The file is corrupted. If the file is a
phone configuration file, delete
the phone from the
Cisco Unified Communications
Manager database using
Cisco Unified Communications
Manager Administration. Then
add the phone back to the
Cisco Unified Communications
Manager database using
Cisco Unified Communications
Manager Administration.
There is a problem with the CTL
file and the key for the server from
which files are obtained is bad. In
this case, run the CTL client and
update the CTL file, making sure
that the proper TFTP servers are
included in this file.
File not found The phone cannot locate on the TFTP
server the phone load file that is
specified in the phone configuration
file.
Make sure that the phone load file is on
the TFTP server and that the entry in
the configuration file is correct.
IP address released The phone has been configured to
release its IP address.
The phone remains idle until it is
power cycled or you reset the DHCP
address. See the “Network
Configuration Menu” section on
page 4-7 section for details.
Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued)
Message Description Possible Explanation and Action
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
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Load Auth Failed The phone could not load a
configuration file.
Check that:
A good version of the
configuration file exists on the
applicable server.
The phone load being downloaded
has not been altered or renamed.
Phone load type is compatible; for
example, you cannot place a DEV
load configuration file on a
REL-signed phone.
Load ID incorrect Load ID of the software file is of the
wrong type.
Check the load ID assigned to the
phone (from
Cisco Unified Communications
Manager, choose Device > Phone).
Verify that the load ID is entered
correctly.
Load rejected HC The application that was downloaded is
not compatible with the phone’s
hardware.
Occurs if you were attempting to
install a version of software on this
phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the
phone (from
Cisco Unified Communications
Manager, choose Device > Phone).
Re-enter the load displayed on the
phone. See the “Firmware Versions
Screen” section on page 7-16 to verify
the phone setting.
Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued)
Message Description Possible Explanation and Action
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
Load Server is
invalid
Indicates an invalid TFTP server
IP address or name in the Load Server
option.
The Load Server setting is not valid.
The Load Server specifies a TFTP
server IP address or name from which
the phone firmware can be retrieved
for upgrades on the phones.
Check the Load Server entry (from
Cisco Unified Communications
Manager Administration choose
Device > Phone).
No CTL installed A certificate trust list (CTL) file is not
installed in the phone.
Occurs if security is not configured or,
if security is configured, because the
CTL file does not exist on the TFTP
server.
For more information, refer to Cisco
Unified Communications Manager
Security Guide.
No default router DHCP or static configuration did not
specify a default router.
If the phone has a static IP
address, verify that the default
router has been configured. See
the “Network Configuration
Menu” section on page 4-7 section
for details.
If you are using DHCP, the DHCP
server has not provided a default
router. Check the DHCP server
configuration.
Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued)
Message Description Possible Explanation and Action
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Status Menu
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No DNS server IP A name was specified but DHCP or
static IP configuration did not specify a
DNS server address.
If the phone has a static IP
address, verify that the DNS
server has been configured. See
the “Network Configuration
Menu” section on page 4-7 section
for details.
If you are using DHCP, the DHCP
server has not provided a DNS
server. Check the DHCP server
configuration.
Programming Error The phone failed during programming. Attempt to resolve this error by power
cycling the phone. If the problem
persists, contact Cisco technical
support for additional assistance.
Successful – MD5 The phone attempted an 802.1X
transaction and authentication
achieved.
The phone achieved 802.1X
authentication.
TFTP access error TFTP server is pointing to a directory
that does not exist.
If you are using DHCP, verify that
the DHCP server is pointing to the
correct TFTP server.
If you are using static IP
addresses, check configuration of
TFTP server. See the “Network
Configuration Menu” section on
page 4-7 for details on assigning a
TFTP server.
TFTP Error The phone does not recognize an error
code provided by the TFTP server.
Contact the Cisco TAC.
TFTP file not found The requested load file (.bin) was not
found in the TFTPPath directory.
Check the load ID assigned to the
phone (from Cisco
Unified Communications Manager,
choose Device > Phone). Verify that
the TFTPPath directory contains a .bin
file with this load ID as the name.
Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued)
Message Description Possible Explanation and Action
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TFTP server not
authorized
The specified TFTP server could not be
found in the phone’s CTL.
The DHCP server is not
configured properly and is not
server the correct TFTP server
address. In this case, update the
TFTP server configuration to
specify the correct TFTP server.
If the phone is using a static IP
address, the phone may be
configured with the wrong TFTP
server address. In this case, enter
the correct TFTP server address in
the Network Configuration menu
on the phone.
If the TFTP server address is
correct, there may be a problem
with the CTL file. In this case, run
the CTL client and update the CTL
file, making sure that the proper
TFTP servers are included in this
file.
TFTP timeout TFTP server did not respond.
Network is busy—The errors
should resolve themselves when
the network load reduces.
No network connectivity between
the TFTP server and the
phone—Verify the network
connections.
TFTP server is down—Check
configuration of TFTP server.
Timed Out Supplicant attempted 802.1X
transaction but timed out to due the
absence of an authenticator.
Authentication typically times out if
802.1X authentication is not
configured on the switch.
Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued)
Message Description Possible Explanation and Action
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Network Statistics Screen
The Network Statistics screen displays information about the phone and network
performance. Table 7-3 describes the information that appears in this screen.
To display the Network Statistics screen, follow these steps:
Procedure
Step 1 Press the Settings button.
Step 2 Select Status.
Step 3 Select Network Statistics.
To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the
Clear softkey.
To exit the Network Statistics screen, press the Exit softkey.
Version error The name of the phone load file is
incorrect.
Make sure that the phone load file has
the correct name.
XmlDefault.cnf.xml,
or .cnf.xml
corresponding to the
phone device name
Name of the configuration file. None. This is an informational
message indicating the name of the
configuration file for the phone.
Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued)
Message Description Possible Explanation and Action
Table 7-3 Network Statistics Message Components
Item Description
Rx Frames Number of packets received by the phone
Tx Frames Number of packets sent by the phone
Rx Broadcasts Number of broadcast packets received by the phone
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One of the following
values:
Initialized
TCP-timeout
CM-closed-TCP
TCP-Bad-ACK
CM-reset-TCP
CM-aborted-TCP
CM-NAKed
KeepaliveTO
Failback
Phone-Keypad
Phone-Re-IP
Reset-Reset
Reset-Restart
Phone-Reg-Rej
Load Rejected HC
CM-ICMP-Unreach
Phone-Abort
Cause of the last reset of the phone
Elapsed Time Amount of time that has elapsed since the phone last
rebooted
Port 1 Link state and connection of the PC port (for
example,
Auto 100 Mb Full-Duplex means that the
PC port is in a link up state and has auto-negotiated
a full-duplex, 100-Mbps connection)
Port 2 Link state and connection of the Network port
DHCP BOUND Phone is bound to the DHCP server, DHCP
parameters are acceptable, and the phone has
received a DHCPACK message.
Table 7-3 Network Statistics Message Components (continued)
Item Description
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Firmware Versions Screen
The Firmware Versions screen displays information about the firmware version
that is running on the phone. Table 7-4 explains the information that is displayed
on this screen.
To display the Firmware Version screen, follow these steps:
Procedure
Step 1 Press the Settings button.
Step 2 Select Status.
Step 3 Select Firmware Versions.
To exit the Firmware Version screen, press the Exit softkey.
Table 7-4 Firmware Version Information
Item Description
Load File Load file running on the phone
App Load ID Identifies the JAR file running on the phone
JVM Load ID Identifies the Java Virtual Machine (JVM) running
on the phone
OS Load ID Identifies the operating system running on the phone
Boot Load ID Identifies the factory-installed load running on the
phone
DSP Load ID Identifies the digital signal processor (DSP) software
version used
Expansion Module 1
Expansion Module 2
Identifies the load running on the Expansion
Module(s), if connected to and SCCP phone
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Expansion Module(s) Screen (SCCP Phones Only)
The Expansion Module(s) screen displays information about each Cisco Unified
IP Phone Expansion Module 7914 that is connected to the phone. This screen
appears on SCCP phones only.
Table 7-5 explains the information that is displayed on this screen for each
connected expansion module. You can use this information to troubleshoot the
expansion module, if necessary. In the Expansion Module(s) screen, a statistic
preceded by “A” is for the first expansion module. A statistic preceded by “B” is
for the second expansion module.
To display the Expansion Module(s) screen, follow these steps:
Procedure
Step 1 Press the Settings button.
Step 2 Select Status.
Step 3 Select Expansion Module(s).
To exit the Expansion Module(s) screen, press the Exit softkey.
Table 7-5 Expansion Module Statistics
Item Description
Link State Overall expansion module status
RX Discarded Bytes Number of bytes discarded due to errors
RX Length Err Number of packets discarded due to improper length
RX Checksum Err Number of packets discarded due to invalid
checksum information
RX Invalid Message Number of packets that have been discarded because
a message was invalid or unsupported
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Call Statistics Screen
The Call Statistics screen displays counters statistics and voice quality metrics in
these ways:
During call—You can view the call information by pressing the ? button twice
rapidly.
After the call—You can view the call information captured during the last call
by displaying the Call Statistics screen.
Note You can also remotely view the call statistics information by using a web
browser to access the Streaming Statistics web page. This web page
contains additional RTCP statistics not available on the phone. For more
information about remote monitoring, see Chapter 8, “Monitoring the
Cisco Unified IP Phone Remotely.”
A single call can have multiple voice streams, but data is captured for only the last
voice stream. A voice stream is a packet stream between two endpoints. If one
endpoint is put on hold, the voice stream stops even though the call is still
connected. When the call resumes, a new voice packet stream begins, and the new
call data overwrites the former call data.
TX Retransmit Number of packets that have been retransmitted to
the expansion module
TX Buffer Full Number of packets discarded because the expansion
module was not able to accept new messages
Table 7-5 Expansion Module Statistics (continued)
Item Description
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To display the Call Statistics screen for information about the last voice stream,
follow these steps:
Procedure
Step 1 Press the Settings button.
Step 2 Select Status.
Step 3 Select Call Statistics.
The Call Statistics screen displays these items:
Table 7-6 Call Statistics Items
Item Description
RxType Type of voice stream received (RTP streaming audio
from codec): G.729, G.711 u-law, G.711 A-law, or
Lin16k.
RxSize Size of voice packets, in milliseconds, in the
receiving voice stream (RTP streaming audio).
RxCnt Number of RTP voice packets received since voice
stream was opened.
Note This number is not necessarily identical to
the number of RTP voice packets received
since the call began because the call might
have been placed on hold.
TxType Type of voice stream transmitted (RTP streaming
audio from codec): G.729, G.711 u-law, G.711
A-law, or Lin16k.
TxSize Size of voice packets, in milliseconds, in the
transmitting voice stream.
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TxCnt Number of RTP voice packets transmitted since
voice stream was opened.
Note This number is not necessarily identical to
the number of RTP voice packets transmitted
since the call began because the call might
have been placed on hold.
Avg Jtr Estimated average RTP packet jitter (dynamic delay
that a packet encounters when going through the
network) observed since the receiving voice stream
was opened.
Max Jtr Maximum jitter observed since the receiving voice
stream was opened.
RxDisc Number of RTP packets in the receiving voice stream
that have been discarded (bad packets, too late, and
so on).
Note The phone will discard payload type 19
comfort noise packets that are generated by
Cisco Gateways, which will increment this
counter.
RxLost Missing RTP packets (lost in transit).
Voice Quality Metrics
MOS LQK Score that is an objective estimate of the mean
opinion score (MOS) for listening quality (LQK)
that rates from 5 (excellent) to 1 (bad). This score is
based on audible concealment events due to frame
loss in the preceding 8-second interval of the voice
stream. For more information, see the “Monitoring
the Voice Quality of Calls” section on page 9-24.
Note The MOS LQK score can vary based on the
type of codec that the Cisco Unified IP
Phone uses.
Avg MOS LQK Average MOS LQK score observed for the entire
voice stream.
Table 7-6 Call Statistics Items (continued)
Item Description
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Min MOS LQK Lowest MOS LQK score observed from start of the
voice stream.
Max MOS LQK Baseline or highest MOS LQK score observed from
start of the voice stream.
These codecs provide the following maximum MOS
LQK score under normal conditions with no frame
loss:
G.711 gives 4.5
G.729 A /AB gives 3.7
MOS LQK Version Version of the Cisco proprietary algorithm used to
calculate MOS LQK scores.
Cumulative Conceal
Ratio
Total number of concealment frames divided by total
number of speech frames received from start of the
voice stream.
Interval Conceal Ratio Ratio of concealment frames to speech frames in
preceding 3-second interval of active speech. If
using voice activity detection (VAD), a longer
interval might be required to accumulate 3 seconds
of active speech.
Max Conceal Ratio Highest interval concealment ratio from start of the
voice stream.
Conceal Secs Number of seconds that have concealment events
(lost frames) from the start of the voice stream
(includes severely concealed seconds).
Severely Conceal Secs Number of seconds that have more than 5 percent
concealment events (lost frames) from the start of
the voice stream.
Table 7-6 Call Statistics Items (continued)
Item Description
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CHAPTER
8
Monitoring the Cisco Unified IP Phone
Remotely
Each Cisco Unified IP Phone has a web page from which you can view a variety
of information about the phone, including:
Device information
Network configuration information
Network statistics
Device logs
Streaming statistics
This chapter describes the information that you can obtain from the phone’s web
page. You can use this information to remotely monitor the operation of a phone
and to assist with troubleshooting.
You can also obtain much of this information directly from a phone. For more
information, see Chapter 7, “Viewing Model Information, Status, and Statistics
on the Cisco Unified IP Phone.”
For more information about troubleshooting the Cisco Unified IP Phone 7970
Series, see Chapter 9, “Troubleshooting and Maintenance.”
This chapter includes these topics:
Accessing the Web Page for a Phone, page 8-2
Disabling and Enabling Web Page Access, page 8-3
Device Information, page 8-4
Network Configuration, page 8-6
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
Accessing the Web Page for a Phone
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Network Statistics, page 8-11
Device Logs, page 8-14
Streaming Statistics, page 8-15
Accessing the Web Page for a Phone
To access the web page for a Cisco Unified IP Phone, perform these steps.
Note If you cannot access the web page, it may be disabled. See the “Disabling and
Enabling Web Page Access” section on page 8-3 for more information.
Procedure
Step 1 Obtain the IP address of the Cisco Unified IP Phone using one of these methods:
Search for the phone in Cisco Unified Communications Manager by choosing
Device > Phone. Phones registered with Cisco Unified Communications
Manager display the IP address at the top of the Phone Configuration web
page.
On the phone, press the Settings button, choose Network Configuration,
and then scroll to the IP Address option.
Step 2 Open a web browser and enter the following URL, where IP_address is the IP
address of the Cisco Unified IP Phone:
http://IP_address
The web page for a Cisco Unified IP Phone 7970 Series includes these hyperlinks:
Device Information—Displays device settings and related information for
the phone. For more information, see the “Device Information” section on
page 8-4.
Network Configuration—Displays network configuration information and
information about other phone settings. For more information, see the
“Network Configuration” section on page 8-6.
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Disabling and Enabling Web Page Access
Network Statistics—Includes the following hyperlinks, which provide
information about network traffic:
Ethernet Information—Displays information about Ethernet traffic.
For more information, see the “Network Statistics” section on page 8-11.
Access—Displays information about network traffic to and from the PC
port on the phone. For more information, see the “Network Statistics”
section on page 8-11.
Network—Displays information about network traffic to and from the
network port on the phone. For more information, see the “Network
Statistics” section on page 8-11.
Device Logs—Includes the following hyperlinks, which provide information
that you can use for troubleshooting:
Console Logs—Includes hyperlinks to individual log files. For more
information, see the “Device Logs” section on page 8-14.
Core Dumps—Includes hyperlinks to individual dump files.
Status Messages—Displays up to the 10 most recent status messages
that the phone has generated since it was last powered up. For more
information, see the “Device Logs” section on page 8-14.
Debug Display—Displays messages that might be useful to the Cisco
TAC if you require assistance with troubleshooting. For more
information, see the “Device Logs” section on page 8-14.
Streaming Statistics—Includes the Stream 1, Stream 2, and Stream 3
hyperlinks, which display a variety of streaming statistics. For more
information, see the “Streaming Statistics” section on page 8-15.
Disabling and Enabling Web Page Access
For security purposes, you may choose to prevent access to the web pages for a
phone. If you do so, you will prevent access to the web pages that are described
in this chapter and to the phone’s User Options web pages.
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Device Information
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To control access to the web pages for a phone, follow these steps from
Cisco Unified Communications Manager Administration:
Step 1 Choose Device > Phone.
Step 2 Specify the criteria to find the phone and click Find, or click Find to display a list
of all phones.
Step 3 Click the device name to open the Phone Configuration window for the device.
Step 4 From the Web Access drop-down list box, choose one of these options:
Disabled—Prevents access to web pages for a phone.
Enabled—Allows access to web pages for a phone.
Step 5 Click Update.
Note Some features, such as Cisco Quality Report Tool, do not function
properly without access to the phone web pages. Disabling web access
also affects any serviceability application that relies on web access.
Device Information
The Device Information area on a phone’s web page displays device settings and
related information for the phone. Table 8-1 describes these items.
To display the Device Information area, access the web page for the phone as
described in the Accessing the Web Page for a Phone” section on page 8-2, and
then click the Device Information hyperlink.
Table 8-1 Device Information Area Items
Item Description
MAC Address Media Access Control (MAC) address of the phone
Host Name Unique, fixed name that is automatically assigned to
the phone based on its MAC address
Phone DN Directory number assigned to the phone
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Device Information
App Load ID Identifier of the firmware running on the phone
Boot Load ID Identifier of the factory-installed load running on the
phone
Version Version of the firmware running on the phone
Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone
Expansion Module 7914, if connected to a SCCP
phone
Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone
Expansion Module 7914, if connected to a SCCP
phone
Hardware Revision Revision value of the phone hardware
Serial Number Serial number of the phone
Model Number Model number of the phone
Message Waiting Indicates if there is a voice message waiting on any
line for this phone
UDI Displays the following Cisco Unique Device Identifier
(UDI) information about the phone:
Device Type—Indicates hardware type. For
example, phone displays for all phone models
Device Description—Displays the name of the
phone associated with the indicated model type
Product Identifier—Specifies the phone model
Version Identifier
1
—Represents the hardware
version of the phone
Serial Number—Displays the phone’s unique
serial number
Time Time obtained from the Date/Time Group in
Cisco Unified Communications Manager to which the
phone belongs
Table 8-1 Device Information Area Items (continued)
Item Description
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
Network Configuration
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Network Configuration
The Network Configuration area on a phone’s web page displays network
configuration information and information about other phone settings. Table 8-2
describes this information.
You can view and set many of these items from the Network Configuration Menu
and the Device Configuration Menu on the Cisco Unified IP Phone. For more
information, see Chapter 5, “Configuring Features, Templates, Services, and
Users.”
To display the Network Configuration area, access the web page for the phone as
described in the Accessing the Web Page for a Phone” section on page 8-2, and
then click the Network Configuration hyperlink.
Time Zone Timezone obtained from the Date/Time Group in
Cisco Unified Communications Manager to which the
phone belongs
Date Date obtained from the Date/Time Group in
Cisco Unified Communications Manager to which the
phone belongs
1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone
because the hardware does not provide this information.
Table 8-1 Device Information Area Items (continued)
Item Description
Table 8-2 Network Configuration Area Items
Item Description
DHCP Server IP address of the Dynamic Host Configuration
Protocol (DHCP) server from which the phone obtains
its IP address.
BOOTP Server Indicates whether the phone obtains its configuration
from a Bootstrap Protocol (BootP) server.
MAC Address Media Access Control (MAC) address of the phone.
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Network Configuration
Host Name Host name that the DHCP server assigned to the
phone.
Domain Name Name of the Domain Name System (DNS) domain in
which the phone resides.
IP Address Internet Protocol (IP) address of the phone.
Subnet Mask Subnet mask used by the phone.
TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server
used by the phone.
Default Router 1–5 Default router used by the phone (Default Router 1)
and optional backup routers (Default Router 2–5.
DNS Server 1–5 Primary Domain Name System (DNS) server (DNS
Server 1) and optional backup DNS servers (DNS
Server 2–5) used by the phone.
Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN)
configured on a Cisco Catalyst switch in which the
phone is a member.
Admin. VLAN ID Auxiliary VLAN in which the phone is a member.
Table 8-2 Network Configuration Area Items (continued)
Item Description
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Network Configuration
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CallManager 1–5 Host names or IP addresses, in prioritized order, of the
Cisco Unified Communications Manager servers with
which the phone can register. An item can also show
the IP address of an SRST router that is capable of
providing limited Cisco Unified Communications
Manager functionality, if such a router is available.
For an available server, an item will show the
Cisco Unified Communications Manager server IP
address and one of the following states:
Active—Cisco Unified Communications Manager
server from which the phone is currently receiving
call-processing services.
Standby—Cisco Unified Communications
Manager server to which the phone switches if the
current server becomes unavailable.
Blank—No current connection to this
Cisco Unified Communications Manager server.
An option may also include the Survivable Remote
Site Telephony (SRST) designation, which indicates
an SRST router capable of providing
Cisco Unified Communications Manager functionality
with a limited feature set. This router assumes control
of call processing if all other Cisco Unified
Communications Manager servers become
unreachable. The SRST Cisco Unified
Communications Manager always appears last in the
list of servers, even if it is active. You configure the
SRST router address in the Device Pool section in
Cisco Unified Communications Manager.
Information URL URL of the help text that appears on the phone.
Directories URL URL of the server from which the phone obtains
directory information.
Table 8-2 Network Configuration Area Items (continued)
Item Description
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Network Configuration
Messages URL URL of the server from which the phone obtains
message services.
Services URL URL of the server from which the phone obtains
Cisco Unified IP Phone services.
DHCP Enabled Indicates whether DHCP is being used by the phone.
DHCP Address
Released
Indicates the setting of the DHCP Address Released
option on the phone’s Network Configuration menu.
Alternate TFTP Indicates whether the phone is using an alternative
TFTP server.
Idle URL URL that the phone displays when the phone has not
been used for the time specified by Idle URL Time and
no menu is open.
Idle URL Time Number of seconds that the phone has not been used
and no menu is open before the XML service specified
by Idle URL is activated.
Proxy Server URL URL of proxy server, which makes HTTP requests to
non-local host addresses on behalf of the phone HTTP
client and provides responses from the non-local host
to the phone HTTP client.
Authentication URL URL that the phone uses to validate requests made to
the phone web server.
SW Port Configuration Speed and duplex of the switch port, where:
A—Auto Negotiate
10H—10-BaseT/half duplex
10F—10-BaseT/full duplex
100H—100-BaseT/half duplex
100F—100-BaseT/full duplex
1000H—1000-BaseT/half duplex
1000F—1000-BaseT/full duplex
No Link—No connection to the switch port
Table 8-2 Network Configuration Area Items (continued)
Item Description
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Network Configuration
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PC Port Configuration Speed and duplex of the switch port, where:
A—Auto Negotiate
10H—10-BaseT/half duplex
10F—10-BaseT/full duplex
100H—100-BaseT/half duplex
100F—100-BaseT/full duplex
1000H—1000-BaseT/half duplex
1000F—1000-BaseT/full duplex
No Link—No connection to the PC port
TFTP Server 2 Backup TFTP server that the phone uses if the primary
TFTP server is unavailable.
User Locale User locale associated with the phone user. Identifies a
set of detailed information to support users, including
language, font, date and time formatting, and
alphanumeric keyboard text information.
Network Locale Network locale associated with the phone user.
Identifies a set of detailed information to support the
phone in a specific location, including definitions of
the tones and cadences used by the phone.
Headset enabled Indicates whether the Headset button is enabled on the
phone.
User Locale Version Version of the user locale loaded on the phone.
Network Locale
Ve rs io n
Version of the network locale loaded on the phone.
PC Port Disabled Indicates whether the PC port on the phone is enabled
or disabled.
Speaker Enabled Indicates whether the speakerphone is enabled on the
phone.
GARP Enabled Indicates whether the phone learns MAC addresses
from Gratuitous ARP responses.
Table 8-2 Network Configuration Area Items (continued)
Item Description
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Network Statistics
Network Statistics
These network statistics areas on a phone’s web page provide information about
network traffic on the phone:
Ethernet Information area—Displays information about Ethernet traffic.
Table 8-3 describes the items in this area.
Access area—Displays information about network traffic to and from the PC
port on the phone. Table 8-4 describes the items in this area.
Network area—Displays information about network traffic to and from the
network port on the phone. Table 8-4 describes the items in this area.
Video Capability
Enabled
Indicates whether the phone can participate in video
calls when connected to an appropriately equipped PC.
Voice VLAN Enabled Indicates whether the phone allows a device attached
to the PC port to access the Voice VLAN.
Auto Line Select Indicates whether the phone shifts the call focus to
incoming calls on all lines.
DSCP for Call Control DSCP IP classification for call control signaling.
DSCP for
Configuration
DSCP IP classification for any phone configuration
transfer.
DSCP for Services DSCP IP classification for phone-based services.
Security Mode Displays the security mode that is set for the phone.
Web Access Enabled Indicates whether web access is enabled (Yes) or
disabled (No) for the phone.
Span to PC Port Indicates whether the phone will forward packets
transmitted and received on the network port to the
access port.
PC VLAN VLAN used to identify and remove 802.1P/Q tags
from packets sent to the PC.
Table 8-2 Network Configuration Area Items (continued)
Item Description
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
Network Statistics
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To display a network statistics area, access the web page for the phone as
described in the Accessing the Web Page for a Phone” section on page 8-2, and
then click the Ethernet Information, the Access, and or the Network hyperlink.
Table 8-3 Ethernet Information Area Items
Item Description
Tx Frames Total number of packets transmitted by the phone
Tx broadcast Total number of broadcast packets transmitted by the
phone
Tx multicast Total number of multicast packets transmitted by the
phone
Tx unicast Total number of unicast packets transmitted by the
phone
Rx Frames Total number of packets received by the phone
Rx broadcast Total number of broadcast packets received by the
phone
Rx multicast Total number of multicast packets received by the
phone
Rx unicast Total number of unicast packets received by the phone
RxPacketNoDes Total number of shed packets caused by no DMA
descriptor
Table 8-4 Access Area and Network Area Items
Item Description
Rx totalPkt Total number of packets received by the phone
Rx crcErr Total number of packets received with CRC failed
Rx alignErr Total number of packets received between 64 and 1522
bytes in length that have a bad FCS
Rx multicast Total number of multicast packets received by the
phone
Rx broadcast Total number of broadcast packets received by the
phone
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Network Statistics
Rx unicast Total number of unicast packets received by the phone
Rx shortErr Total number of FCS error packets or Align error
packets received that are less than 64 bytes in size
Rx shortGood Total number of good packets received that are less
than 64 bytes size
Rx longGood Total number of good packets received that are greater
than 1522 bytes in size
Rx longErr Total number of FCS error packets or Align error
packets received that are greater than 1522 bytes in
size
Rx size64 Total number of packets received, including bad
packets, that are between 0 and 64 bytes in size
Rx size65to127 Total number of packets received, including bad
packets, that are between 65 and 127 bytes in size
Rx size128to255 Total number of packets received, including bad
packets, that are between 128 and 255 bytes in size
Rx size256to511 Total number of packets received, including bad
packets, that are between 256 and 511 bytes in size
Rx size512to1023 Total number of packets received, including bad
packets, that are between 512 and 1023 bytes in size
Rx size1024to1518 Total number of packets received, including bad
packets, that are between 1024 and 1518 bytes in size
Rx tokenDrop Total number of packets dropped due to lack of
resources (for example, FIFO overflow)
Tx excessDefer Total number of packets delayed from transmitting due
to medium being busy
Tx lateCollision Number of times that collisions occurred later than 512
bit times after the start of packet transmission
Tx totalGoodPkt Total number of good packets (multicast, broadcast,
and unicast) received by the phone
Table 8-4 Access Area and Network Area Items (continued)
Item Description
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
Device Logs
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Device Logs
The Device Logs area on a phone’s web page provides information you can use to
help monitor and troubleshoot the phone.
Console Logs—Includes hyperlinks to individual log files. The console log
files include debug and error messages received on the phone.
Core Dumps—Includes hyperlinks to individual dump files.
Status Messages area—Displays up to the 10 most recent status messages that
the phone has generated since it was last powered up. You can also see this
information from the Status Messages screen on the phone. Table 7-2
describes the status messages that can appear.
To display the Status Messages, access the web page for the phone as
described in the Accessing the Web Page for a Phone” section on page 8-2,
and then click the Status Messages hyperlink.
Debug Display area—Displays debug messages that might be useful to Cisco
TAC if you require assistance with troubleshooting.
Tx Collisions Total number of collisions that occurred while a packet
was being transmitted
Tx excessLength Total number of packets not transmitted because the
packet experienced 16 transmission attempts
Tx broadcast Total number of broadcast packets transmitted by the
phone
Tx multicast Total number of multicast packets transmitted by the
phone
Neighbor Device ID Identifier of a device connected to this port
Neighbor IP Address IP address of the neighbor device
Neighbor Port Neighbor device port to which the phone is connected
Table 8-4 Access Area and Network Area Items (continued)
Item Description
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
Streaming Statistics
Streaming Statistics
A Cisco Unified IP Phone can stream information to and from up to three devices
simultaneously. A phone streams information when it is on a a call or running a
service that sends or receives audio or data.
The streaming statistics areas on a phone’s web page provide information about
the streams. Most calls use only one stream (Stream 1), but some calls use two or
three stream. For example, a barged call uses Stream 1 and Stream 2.
To display a Streaming Statistics area, access the web page for the phone as
described in the Accessing the Web Page for a Phone” section on page 8-2, and
then click the Stream 1, the Stream 2, or the Stream 3 hyperlink.
Table 8-5 describes the items in the Streaming Statistics areas.
Table 8-5 Streaming Statistics Area Items
Item Description
Remote Address IP address and UDP port of the destination of the
stream.
Local Address IP address and UPD port of the phone.
Start Time Internal time stamp indicating when
Cisco Unified Communications Manager requested
that the phone start transmitting packets.
Stream Status Indication of whether streaming is active or not.
Host Name Unique, fixed name that is automatically assigned to
the phone based on its MAC address.
Sender Packets Total number of RTP data packets transmitted by the
phone since starting this connection. The value is 0 if
the connection is set to receive only mode.
Sender Octets Total number of payload octets transmitted in RTP data
packets by the phone since starting this connection.
The value is 0 if the connection is set to receive only
mode.
Sender Codec Type of audio encoding used for the transmitted
stream.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
Streaming Statistics
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Sender Reports Sent
1
Number of times the RTCP Sender Reports have been
sent.
Sender Report Time
Sent
1
Internal time stamp indicating when a RTCP Sender
Report was sent.
Rcvr Lost Packets Total number of RTP data packets that have been lost
since starting receiving data on this connection.
Defined as the number of expected packets less the
number of packets actually received, where the number
of received packets includes any that are late or
duplicate. The value displays as 0 if the connection
was set to send-only mode.
Avg Jitter Estimate of mean deviation of the RTP data packet
inter-arrival time, measured in milliseconds. The value
displays as 0 if the connection was set to send-only
mode.
Rcvr Codec Type of audio encoding used for the received stream.
Rcvr Reports Sent
1
Number of times the RTCP Receiver Reports have
been sent.
Rcvr Report Time
Sent
1
Internal time stamp indicating when a RTCP Receiver
Report was sent.
Rcvr Packets Total number of RTP data packets received by the
phone since starting receiving data on this connection.
Includes packets received from different sources if this
is a multicast call. The value displays as 0 if the
connection was set to send-only mode.
Rcvr Octets Total number of payload octets received in RTP data
packets by the device since starting reception on the
connection. Includes packets received from different
sources if this is a multicast call. The value displays as
0 if the connection was set to send-only mode.
Table 8-5 Streaming Statistics Area Items (continued)
Item Description
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Streaming Statistics
MOS LQK Score that is an objective estimate of the mean opinion
score (MOS) for listening quality (LQK) that rates
from 5 (excellent) to 1 (bad). This score is based on
audible concealment events due to frame loss in the
preceding 8-second interval of the voice stream. For
more information, see the “Monitoring the Voice
Quality of Calls” section on page 9-24.
Note The MOS LQK score can vary based on the
type of codec that the Cisco Unified IP Phone
uses.
Avg MOS LQK Average MOS LQK score observed for the entire voice
stream.
Min MOS LQK Lowest MOS LQK score observed from start of the
voice stream.
Max MOS LQK Baseline or highest MOS LQK score observed from
start of the voice stream.
These codecs provide the following maximum MOS
LQK score under normal conditions with no frame
loss:
G.711 gives 4.5
G.729 A /AB gives 3.7
MOS LQK Version Version of the Cisco proprietary algorithm used to
calculate MOS LQK scores.
Cumulative Conceal
Ratio
Total number of concealment frames divided by total
number of speech frames received from start of the
voice stream.
Interval Conceal Ratio Ratio of concealment frames to speech frames in
preceding 3-second interval of active speech. If using
voice activity detection (VAD), a longer interval might
be required to accumulate 3 seconds of active speech.
Max Conceal Ratio Highest interval concealment ratio from start of the
voice stream.
Table 8-5 Streaming Statistics Area Items (continued)
Item Description
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
Streaming Statistics
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Conceal Secs Number of seconds that have concealment events (lost
frames) from the start of the voice stream (includes
severely concealed seconds).
Severely Conceal Secs Number of seconds that have more than 5 percent
concealment events (lost frames) from the start of the
voice stream.
Latency
1
Estimate of the network latency, expressed in
milliseconds. Represents a running average of the
round-trip delay, measured when RTCP receiver report
blocks are received.
Max Jitter Maximum value of instantaneous jitter, in
milliseconds.
Sender Size RTP packet size, in milliseconds, for the transmitted
stream.
Sender Reports
Received
1
Number of times RTCP Sender Reports have been
received.
Sender Report Time
Received
1
Last time at which an RTCP Sender Report was
received.
Rcvr Size RTP packet size, in milliseconds, for the received
stream.
Rcvr Discarded RTP packets received from network but discarded from
jitter buffers.
Rcvr Reports
Received
1
Number of times RTCP Receiver Reports have been
received.
Rcvr Report Time
Received
1
Last time at which an RTCP Receiver Report was
received.
Table 8-5 Streaming Statistics Area Items (continued)
Item Description
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Streaming Statistics
Voice Quality Metrics
MOS LQK Score that is an objective estimate of the mean opinion
score (MOS) for listening quality (LQK) that rates
from 5 (excellent) to 1 (bad). This score is based on
audible concealment events due to frame loss in the
preceding 8-second interval of the voice stream. For
more information, see the “Monitoring the Voice
Quality of Calls” section on page 9-24.
Note The MOS LQK score can vary based on the
type of codec that the Cisco Unified IP Phone
uses.
Avg MOS LQK Average MOS LQK score observed for the entire voice
stream.
Min MOS LQK Lowest MOS LQK score observed from start of the
voice stream.
Max MOS LQK Baseline or highest MOS LQK score observed from
start of the voice stream.
These codecs provide the following maximum MOS
LQK score under normal conditions with no frame
loss:
G.711 gives 4.5
G.729 A /AB gives 3.7
MOS LQK Version Version of the Cisco proprietary algorithm used to
calculate MOS LQK scores.
Cmltve Conceal Ratio Total number of concealment frames divided by total
number of speech frames received from start of the
voice stream.
Interval Conceal Ratio Ratio of concealment frames to speech frames in
preceding 3-second interval of active speech. If using
voice activity detection (VAD), a longer interval might
be required to accumulate 3 seconds of active speech.
Table 8-5 Streaming Statistics Area Items (continued)
Item Description
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
Streaming Statistics
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Related Topics
“Configuring Settings on the Cisco Unified IP Phone” chapter
“Configuring Features, Templates, Services, and Users” chapter
“Call Statistics Screen” section on page 7-18
“Monitoring the Voice Quality of Calls” section on page 9-24
Max Conceal Ratio Highest interval concealment ratio from start of the
voice stream.
Conceal Secs Number of seconds that have concealment events (lost
frames) from the start of the voice stream (includes
severely concealed seconds).
Severely Conceal Secs Number of seconds that have more than 5 percent
concealment events (lost frames) from the start of the
voice stream.
1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.
Table 8-5 Streaming Statistics Area Items (continued)
Item Description
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CHAPTER
9
Troubleshooting and Maintenance
This chapter provides information that can assist you in troubleshooting problems
with your Cisco Unified Unified IP Phone 7970 Series or with your IP telephony
network. It also explains how to clean and maintain your phone.
For additional troubleshooting information, refer to the Using the 79xx Status
Information For Troubleshooting tech note. That document is available to
registered Cisco.com users at this URL:
http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html
If you need additional assistance to resolve an issue, see the “Obtaining
Documentation, Obtaining Support, and Security Guidelines” section on
page xvi.
This chapter includes these topics:
Resolving Startup Problems, page 9-2
Cisco Unified IP Phone Resets Unexpectedly, page 9-8
Troubleshooting Cisco Unified IP Phone Security, page 9-12
General Troubleshooting Tips, page 9-16
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion
Module 7914 (SCCP Phones Only), page 9-20
Resetting or Restoring the Cisco Unified IP Phone, page 9-21
Using the Quality Report Tool, page 9-23
Monitoring the Voice Quality of Calls, page 9-24
Chapter 9 Troubleshooting and Maintenance
Resolving Startup Problems
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Where to Go for More Troubleshooting Information, page 9-27
Cleaning the Cisco Unified IP Phone, page 9-28
Resolving Startup Problems
After installing a Cisco Unified IP Phone into your network and adding it to
Cisco Unified Communications Manager, the phone should start up as described
in the “Verifying the Phone Startup Process” section on page 3-15. If the phone
does not start up properly, see the following sections for troubleshooting
information:
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal
Startup Process, page 9-2
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco
Unified Communications Manager, page 9-3
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address, page 9-8
Symptom: The Cisco Unified IP Phone Does Not Go Through its
Normal Startup Process
When you connect a Cisco Unified IP Phone into the network port, the phone
should go through its normal startup process as described in the “Verifying the
Phone Startup Process” section on page 3-15, and the LCD screen should display
information. If the phone does not go through the startup process, the cause may
be faulty cables, bad connections, network outages, lack of power, and so on. Or,
the phone may not be functional.
To determine whether the phone is functional, follow these suggestions to
systematically eliminate these other potential problems:
1. Verify that the network port is functional:
Exchange the Ethernet cables with cables that you know are functional.
Disconnect a functioning Cisco Unified IP Phone from another port and
connect it to this network port to verify the port is active.
Connect the Cisco Unified IP Phone that will not start up to a different
network port that is known to be good.
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Resolving Startup Problems
Connect the Cisco Unified IP Phone that will not start up directly to the
port on the switch, eliminating the patch panel connection in the office.
2. Verify that the phone is receiving power:
If you are using external power, verify that the electrical outlet is
functional.
If you are using in-line power, use the external power supply instead.
If you are using the external power supply, switch with a unit that you
know to be functional.
If you are using a Cisco Unified IP Phone 7971G-GE, make sure that the
phone is connected to a switch that supports IEEE 802.3af Class 3 (15.4
W in-line power at the switch port). For more information, see the
“Providing Power to the Phone” section on page 2-4.
3. If the phone still does not start up properly, power up the phone with the
handset off-hook. When the phone is powered up in this way, it attempts to
launch a backup software image.
4. If the phone still does not start up properly, perform a factory reset of the
phone. For instructions, see the “Performing a Factory Reset” section on
page 9-22.
If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone
does not display any characters after at least five minutes, contact a Cisco
technical support representative for additional assistance.
Symptom: The Cisco Unified IP Phone Does Not Register with
Cisco Unified Communications Manager
If the phone proceeds past the first stage of the startup process (LED buttons
flashing on and off) but continues to cycle through the messages displaying on the
LCD screen, the phone is not starting up properly. The phone cannot successfully
start up unless it is connected to the Ethernet network and it has registered with a
Cisco Unified Communications Manager server.
These sections can assist you in determining the reason the phone is unable to start
up properly:
Identifying Error Messages, page 9-4
Checking Network Connectivity, page 9-4
Chapter 9 Troubleshooting and Maintenance
Resolving Startup Problems
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Verifying TFTP Server Settings, page 9-4
Verifying IP Addressing and Routing, page 9-5
Verifying DNS Settings, page 9-5
Verifying Cisco Unified Communications Manager Settings, page 9-6
Cisco Unified Communications Manager and TFTP Services Are Not
Running, page 9-6
Creating a New Configuration File, page 9-7
Registering the Phone with Cisco Unified Communications Manager,
page 9-8
Identifying Error Messages
As the phone cycles through the startup process, you can access status messages
that might provide you with information about the cause of a problem. See the
“Status Messages Screen” section on page 7-4 for instructions about accessing
status messages and for a list of potential errors, their explanations, and their
solutions.
Checking Network Connectivity
If the network is down between the phone and the TFTP server or
Cisco Unified Communications Manager, the phone cannot start up properly.
Ensure that the network is currently running.
Verifying TFTP Server Settings
You can determine the IP address of the TFTP server used by the phone by
pressing the Settings button on the phone, choosing Network Configuration, and
scrolling to the TFTP Server 1 option.
If you have assigned a static IP address to the phone, you must manually enter a
setting for the TFTP Server 1 option. See the “Network Configuration Menu”
section on page 4-7.
If you are using DHCP, the phone obtains the address for the TFTP server from
the DHCP server. Check the IP address configured in Option 150.
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Chapter 9 Troubleshooting and Maintenance
Resolving Startup Problems
You can also enable the phone to use an alternate TFTP server. Such a setting is
particularly useful if the phone was recently moved from one location to another.
See the “Network Configuration Menu” section on page 4-7 for instructions.
Verifying IP Addressing and Routing
You should verify the IP addressing and routing settings on the phone. If you are
using DHCP, the DHCP server should provide these values. If you have assigned
a static IP address to the phone, you must enter these values manually.
On the Cisco Unified IP Phone, press the Settings button, choose Network
Configuration, and look at the following options:
DHCP Server—If you have assigned a static IP address to the phone, you do
not need to enter a value for the DHCP Server option. However, if you are
using a DHCP server, this option must have a value. If it does not, check your
IP routing and VLAN configuration. Refer to Troubleshooting Switch Port
Problems, available at this URL:
http://www.cisco.com/warp/customer/473/53.shtml
IP Address, Subnet Mask, Default Router—If you have assigned a static IP
address to the phone, you must manually enter settings for these options. See
the “Network Configuration Menu” section on page 4-7 for instructions.
If you are using DHCP, check the IP addresses distributed by your DHCP server.
Refer to Understanding and Troubleshooting DHCP in Catalyst Switch or
Enterprise Networks, available at this URL:
http://www.cisco.com/warp/customer/473/100.html#41
Verifying DNS Settings
If you are using DNS to refer to the TFTP server or to
Cisco Unified Communications Manager, you must ensure that you have
specified a DNS server. Verify this setting by pressing the Settings button on the
phone, choosing Network Configuration, and scrolling to the DNS Server 1
option. You should also verify that there is a CNAME entry in the DNS server for
the TFTP server and for the Cisco Unified Communications Manager system.
You must also ensure that DNS is configured to do reverse look-ups.
Chapter 9 Troubleshooting and Maintenance
Resolving Startup Problems
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Verifying Cisco Unified Communications Manager Settings
On the Cisco Unified IP Phone, press the Settings button, choose Network
Configuration, and look at the Communications Manager 15 options. The
Cisco Unified IP Phone attempts to open a TCP connection to all the
Cisco Unified Communications Manager servers that are part of the assigned
Cisco Unified Communications Manager group. If none of these options contain
IP addresses or show Active or Standby, the phone is not properly registered with
Cisco Unified Communications Manager. See the “Registering the Phone with
Cisco Unified Communications Manager” section on page 9-8 for tips on
resolving this problem.
Cisco Unified Communications Manager and TFTP Services Are Not Running
If the Cisco Unified Communications Manager or TFTP services are not running,
phones may not be able to start up properly. However, in such a situation, it is
likely that you are experiencing a system-wide failure and that other phones and
devices are unable to start up properly.
If the Cisco Unified Communications Manager service is not running, all devices
on the network that rely on it to make phone calls will be affected. If the TFTP
service is not running, many devices will not be able to start up successfully.
To start a service, follow these steps:
Procedure
Step 1 From Cisco Unified Communications Manager Administration, choose
Serviceability from the Navigation drop-down list.
Step 2 Choose Tools > Control Center - Network Services.
Step 3 Choose the primary Cisco Unified Communications Manager server from the
Server drop-down list.
The page displays the service names for the server that you chose, the status of
the services, and a service control panel to stop or start a service.
Step 4 If a service has stopped, click its radio button and then click the Start button.
The Service Status symbol changes from a square to an arrow.
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Resolving Startup Problems
Creating a New Configuration File
If you continue to have problems with a particular phone that other suggestions in
this chapter do not resolve, the configuration file may be corrupted.
To create a new configuration file, follow these steps:
Procedure
Step 1 From Cisco Unified Communications Manager, choose Device > Phone > Find
to locate the phone experiencing problems.
Step 2 Choose Delete to remove the phone from the Cisco Unified Communications
Manager database.
Step 3 Add the phone back to the Cisco Unified Communications Manager database. See
the Adding Phones to the Cisco Unified Communications Manager Database”
section on page 2-13 for details.
Step 4 Power cycle the phone.
Note When you remove a phone from the Cisco Unified Communications Manager
database, its configuration file is deleted from the Cisco Unified
Communications Manager TFTP server. The phone’s directory number or
numbers remain in the Cisco Unified Communications Manager database.
They are called “unassigned DNs” and can be used for other devices. If
unassigned DNs are not used by other devices, delete them from the
Cisco Unified Communications Manager database. You can use the Route
Plan Report to view and delete unassigned reference numbers. Refer to
Cisco Unified Communications Manager Administration Guide for more
information.
Changing the buttons on a phone button template, or assigning a different
phone button template to a phone, may result in directory numbers that are no
longer accessible from the phone. The directory numbers are still assigned to
the phone in the Cisco Unified Communications Manager database, but there
is no button on the phone with which calls can be answered. These directory
numbers should be removed from the phone and deleted if necessary.
Chapter 9 Troubleshooting and Maintenance
Cisco Unified IP Phone Resets Unexpectedly
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Registering the Phone with Cisco Unified Communications Manager
A Cisco Unified IP Phone can register with a Cisco Unified Communications
Manager server only if the phone has been added to the server or if
auto-registration is enabled. Review the information and procedures in the
Adding Phones to the Cisco Unified Communications Manager Database”
section on page 2-13 to ensure that the phone has been added to the
Cisco Unified Communications Manager database.
To verify that the phone is in the Cisco Unified Communications Manager
database, choose Device > Phone > Find from Cisco Unified Communications
Manager Administration to search for the phone based on its MAC Address. For
information about determining a MAC address, see the “Determining the MAC
Address of a Cisco Unified IP Phone” section on page 2-20.
If the phone is already in the Cisco Unified Communications Manager database,
its configuration file may be damaged. See the “Creating a New Configuration
File” section on page 9-7 for assistance.
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
If a phone is unable to obtain an IP address when it starts up, the phone may be
not be on the same network or VLAN as the DHCP server, or the switch port to
which the phone is connected may be disabled.
Make sure that the network or VLAN to which the phone is connected has access
to the DHCP server, and make sure that the switch port is enabled.
Cisco Unified IP Phone Resets Unexpectedly
If users report that their phones are resetting during calls or while idle on their
desk, you should investigate the cause. If the network connection and
Cisco Unified Communications Manager connection are stable, a Cisco Unified
IP Phone should not reset on its own.
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Cisco Unified IP Phone Resets Unexpectedly
Typically, a phone resets if it has problems connecting to the Ethernet network or
to Cisco Unified Communications Manager. These sections can help you identify
the cause of a phone resetting in your network:
Verifying Physical Connection, page 9-9
Identifying Intermittent Network Outages, page 9-9
Verifying DHCP Settings, page 9-10
Checking Static IP Address Settings, page 9-10
Verifying Voice VLAN Configuration, page 9-10
Verifying that the Phones Have Not Been Intentionally Reset, page 9-11
Eliminating DNS or Other Connectivity Errors, page 9-11
Checking Power Connection, page 9-12
Verifying Physical Connection
Verify that the Ethernet connection to which the Cisco Unified IP Phone is
connected is up. For example, check if the particular port or switch to which the
phone is connected is down and that the switch is not rebooting. Also make sure
that there are no cable breaks.
Identifying Intermittent Network Outages
Intermittent network outages affect data and voice traffic differently. Your
network might have been experiencing intermittent outages without detection. If
so, data traffic can resend lost packets and verify that packets are received and
transmitted. However, voice traffic cannot recapture lost packets. Rather than
retransmitting a lost network connection, the phone resets and attempts to
reconnect its network connection.
If you are experiencing problems with the voice network, you should investigate
whether an existing problem is simply being exposed.
Chapter 9 Troubleshooting and Maintenance
Cisco Unified IP Phone Resets Unexpectedly
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Verifying DHCP Settings
Follow this process to help determine if the phone has been properly configured
to use DHCP:
1. Verify that you have properly configured the phone to use DHCP. See the
“Network Configuration Menu” section on page 4-7 for more information.
2. Verify that the DHCP server has been set up properly.
3. Verify the DHCP lease duration. Cisco recommends that you set it to 8 days.
Cisco Unified IP Phones send messages with request type 151 to renew their
DHCP address leases. If the DHCP server expects messages with request type
150, the lease will be denied, forcing the phone to restart and request a new
IP address from the DHCP server.
Checking Static IP Address Settings
If the phone has been assigned a static IP address, verify that you have entered the
correct settings. See the “Network Configuration Menu” section on page 4-7 for
more information.
Verifying Voice VLAN Configuration
If the Cisco Unified IP Phone appears to reset during heavy network usage (for
example, following extensive web surfing on a computer connected to same
switch as phone), it is likely that you do not have a voice VLAN configured.
Isolating the phones on a separate auxiliary VLAN increases the quality of the
voice traffic. See the “Understanding How the Cisco Unified IP Phone Interacts
with the VLAN” section on page 2-3 for details.
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Chapter 9 Troubleshooting and Maintenance
Cisco Unified IP Phone Resets Unexpectedly
Verifying that the Phones Have Not Been Intentionally Reset
If you are not the only administrator with access to
Cisco Unified Communications Manager, you should verify that no one else has
intentionally reset the phones.
You can check whether a Cisco Unified IP Phone received a command from
Cisco Unified Communications Manager to reset by pressing the Settings button
on the phone and choosing Status > Network Statistics. If the phone was recently
reset one of these messages appears:
Reset-Reset—Phone closed due to receiving a Reset/Reset from
Cisco Unified Communications Manager Administration.
Reset-Restart—Phone closed due to receiving a Reset/Restart from
Cisco Unified Communications Manager Administration.
Eliminating DNS or Other Connectivity Errors
If the phone continues to reset, follow these steps to eliminate DNS or other
connectivity errors:
Procedure
Step 1 Use the Erase softkey to reset phone settings to their default values. See the
“Resetting or Restoring the Cisco Unified IP Phone” section on page 9-21 for
details.
Step 2 Modify DHCP and IP settings:
a. Disable DHCP. See the “Network Configuration Menu” section on page 4-7
for instructions.
b. Assign static IP values to the phone. See the “Network Configuration Menu”
section on page 4-7 for instructions. Use the same default router setting used
for other functioning Cisco Unified IP Phones.
c. Assign TFTP server. See the “Network Configuration Menu” section on
page 4-7 for instructions. Use the same TFTP server used for other
functioning Cisco Unified IP Phones.
Chapter 9 Troubleshooting and Maintenance
Troubleshooting Cisco Unified IP Phone Security
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Step 3 On the Cisco Unified Communications Manager server, verify that the local host
files have the correct Cisco Unified Communications Manager server name
mapped to the correct IP address.
Step 4 From Cisco Unified Communications Manager, choose System > Server and
verify that the server is referred to by its IP address and not by its DNS name.
Step 5 From Cisco Unified Communications Manager, choose Device > Phone and
verify that you have assigned the correct MAC address to this Cisco Unified IP
Phone. For information about determining a MAC address, see the “Determining
the MAC Address of a Cisco Unified IP Phone” section on page 2-20.
Step 6 Power cycle the phone.
Checking Power Connection
In most cases, a phone will restart if it powers up using external power but loses
that connection and switches to PoE. Similarly, a phone may restart if it powers
up using PoE and then gets connected to an external power supply.
Troubleshooting Cisco Unified IP Phone Security
Table 9-1 provides troubleshooting information for the security features on the
Cisco Unified IP Phone. For information relating to the solutions for any of these
issues, and for additional troubleshooting information about security, refer to
Cisco Unified Communications Manager Security Guide.
Table 9-1 Cisco Unified IP Phone Security Troubleshooting
Problem Possible Cause
CTL File Problems
Device authentication error. CTL file does not have a
Cisco Unified Communications
Manager certificate or has an incorrect
certificate.
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Chapter 9 Troubleshooting and Maintenance
Troubleshooting Cisco Unified IP Phone Security
Phone cannot authenticate CTL file. The security token that signed the
updated CTL file does not exist in the
CTL file on the phone.
Phone cannot authenticate any of the
configuration files other than the CTL
file.
Bad TFTP record.
Phone reports TFTP authorization
failure.
The TFTP address for the phone
does not exist in the CTL file.
If you created a new CTL file with
a new TFTP record, the existing
CTL file on the phone may not
contain a record for the new TFTP
server.
Phone does not register with
Cisco Unified Communications
Manager.
The CTL file does not contain the
correct information for the
Cisco Unified Communications
Manager server.
Phone does not request signed
configuration files.
The CTL file does not contain any
TFTP entries with certificates.
Table 9-1 Cisco Unified IP Phone Security Troubleshooting (continued)
Problem Possible Cause
Chapter 9 Troubleshooting and Maintenance
Troubleshooting Cisco Unified IP Phone Security
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802.1X Enabled on Phone but Not Authenticating
Phone cannot obtain a DHCP-assigned
IP address.
These errors typically indicate that
802.1X authentication is enabled on
the phone, but the phone is unable to
authenticate.
1. Verify that you have properly
configured the required
components (see the “Supporting
802.1X Authentication on Cisco
Unified IP Phones” section on
page 1-23 for more information).
2. Confirm that the shared secret is
configured on the phone (see
the“802.1X Authentication and
Status” section on page 4-51 for
more information).
If the shared secret is
configured, verify that you
have the same shared secret
entered on the authentication
server.
If the shared secret is not
configured, enter it and ensure
that it matches the one on the
authentication server.
Phone does not register with
Cisco Unified Communications
Manager.
Phone status display as “Configuring
IP” or “Registering”.
802.1X Authentication Status displays
as “Held” (see the “802.1X
Authentication and Status” section on
page 4-51 for more details).
Status menu displays 802.1X status as
“Failed” (see the “Status Menu”
section on page 7-3 for more details).
Table 9-1 Cisco Unified IP Phone Security Troubleshooting (continued)
Problem Possible Cause
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Chapter 9 Troubleshooting and Maintenance
Troubleshooting Cisco Unified IP Phone Security
802.1X Not Enabled
Phone cannot obtain a DHCP-assigned
IP address
These errors typically indicate that
802.1X authentication is not enabled
on the phone. To enable it, see the
“802.1X Authentication and Status”
section on page 4-51.
Phone does not register with
Cisco Unified Communications
Manager
Phone status display as “Configuring
IP” or “Registering”
802.1X Authentication Status displays
as “Disabled”
Status menu displays DHCP status as
timing out
Factory Reset Deleted 802.1X Shared Secret
Phone cannot obtain a DHCP-assigned
IP address
These errors typically indicate that the
phone has completed a factory reset
(see the “Performing a Factory Reset”
section on page 9-22) while 802.1X
was enabled. A factory reset deletes
the shared secret, which is required for
802.1X authentication and network
access. To resolve this, you have two
options:
Temporarily disable 802.1X
authentication on the switch.
Temporarily move the phone to a
network environment that is not
using 802.1X authentication.
Once the phone starts up normally in
one of these conditions, you can access
the 802.1X configuration menus and
re-enter the shared secret (see the
“802.1X Authentication and Status”
section on page 4-51).
Phone does not register with
Cisco Unified Communications
Manager
Phone status display as “Configuring
IP” or “Registering”
Cannot access phone menus to verify
802.1X status
Table 9-1 Cisco Unified IP Phone Security Troubleshooting (continued)
Problem Possible Cause
Chapter 9 Troubleshooting and Maintenance
General Troubleshooting Tips
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General Troubleshooting Tips
Table 9-2 provides general troubleshooting information for the Cisco Unified IP
Phone.
Table 9-2 Cisco Unified IP Phone Troubleshooting
Summary Explanation
Daisy-chaining IP
phones
Daisy chaining (connecting an IP phone to another
IP phone through the access port) is not supported.
Each IP phone should directly connect to a switch
port.
Poor quality when
calling digital cell
phones using the G.729
protocol
In Cisco Unified Communications Manager, you can
configure the network to use the G.729 protocol (the
default is G.711). When using G.729, calls between
an IP phone and a digital cellular phone will have
poor voice quality. Use G.729 only when absolutely
necessary.
Prolonged broadcast
storms cause IP phones
to reset, or be unable to
make or answer a call
A prolonged Layer 2 broadcast storm (lasting several
minutes) on the voice VLAN may cause IP phones to
reset, lose an active call, or be unable to initiate or
answer a call. Phones may not come up until a
broadcast storm ends.
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Chapter 9 Troubleshooting and Maintenance
General Troubleshooting Tips
Moving a network
connection from the
phone to a workstation
If you are powering your phone through the network
connection, you must be careful if you decide to
unplug the phone’s network connection and plug the
cable into a desktop computer.
Caution The computer’s network card cannot
receive power through the network
connection; if power comes through the
connection, the network card can be
destroyed. To protect a network card, wait
10 seconds or longer after unplugging the
cable from the phone before plugging it
into a computer. This delay gives the
switch enough time to recognize that there
is no longer a phone on the line and to stop
providing power to the cable.
Changing the telephone
configuration
By default, the network configuration options are
locked to prevent users from making changes that
could impact their network connectivity. You must
unlock the network configuration options before you
can configure them. See the “Unlocking and Locking
Options” section on page 4-4 for details.
LCD display issues If the display appears to have rolling lines or a wavy
pattern, it might be interacting with certain types of
older fluorescent lights in the building. Moving the
phone away from the lights, or replacing the lights,
should resolve the problem.
Dual-Tone
Multi-Frequency
(DTMF) delay
When you are on a call that requires keypad input, if
you press the keys too quickly, some of them might
not be recognized.
Table 9-2 Cisco Unified IP Phone Troubleshooting (continued)
Summary Explanation
Chapter 9 Troubleshooting and Maintenance
General Troubleshooting Tips
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Codec mismatch between
the phone and another
device
The RxType and the TxType statistics show the
codec that is being used for a conversation between
this Cisco Unified IP phone and the other device.
The values of these statistics should match. If they
do not, verify that the other device can handle the
codec conversation or that a transcoder is in place to
handle the service.
See the “Call Statistics Screen” section on page 7-18
for information about displaying these statistics.
Sound sample mismatch
between the phone and
another device
The RxSize and the TxSize statistics show the size of
the voice packets that are being used in a
conversation between this Cisco Unified IP phone
and the other device. The values of these statistics
should match.
See the “Call Statistics Screen” section on page 7-18
for information about displaying these statistics.
Gaps in voice calls Check the AvgJtr and the MaxJtr statistics. A large
variance between these statistics might indicate a
problem with jitter on the network or periodic high
rates of network activity.
See the “Call Statistics Screen” section on page 7-18
for information about displaying these statistics.
Table 9-2 Cisco Unified IP Phone Troubleshooting (continued)
Summary Explanation
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Chapter 9 Troubleshooting and Maintenance
General Troubleshooting Tips
Loopback condition A loopback condition can occur when the following
conditions are met:
The SW Port Configuration option in the
Network Configuration menu on the phone is set
to 10 Half
(10-BaseT/half duplex)
The phone receives power from an external
power supply
The phone is powered down (the power supply is
disconnected)
In this case, the switch port on the phone can become
disabled and the following message will appear in
the switch console log:
HALF_DUX_COLLISION_EXCEED_THRESHO
LD
To resolve this problem, re-enable the port from the
switch.
One-way audio When at least one person in a call does not receive
audio, IP connectivity between phones is not
established. Check the configurations in routers and
switches to ensure that IP connectivity is properly
configures.
Peer to peer image distri-
bution fails.
If the peer to peer image distribution fails, the phone
will default to using the TFTP server to download
firmware. Access the log messages stored on the
remote logging machine to help debug the peer to
peer image distribution feature.
Note These log messages are different than the log
messages sent to the
phone log.
Cisco VT Advantage/
Unified Video Advantage
(CVTA)
If you are having problems getting CVTA to work,
make sure that the PC Port is enabled and that CDP
is enabled on the PC port.
Table 9-2 Cisco Unified IP Phone Troubleshooting (continued)
Summary Explanation
Chapter 9 Troubleshooting and Maintenance
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)
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General Troubleshooting Tips for the Cisco Unified
IP Phone Expansion Module 7914 (SCCP Phones
Only)
Table 9-3 provides general troubleshooting information for the Cisco Unified IP
Phone Expansion Module 7914. This information applies to SCCP phones only
because SIP phones do not support this device.
Table 9-3 Cisco Unified IP Phone Expansion Module 7914
Troubleshooting
Problem Solution
No display on the Cisco
Unified IP Phone
Expansion Module 7914.
Verify that all of the cable connections are correct.
Verify that you have power to the Cisco
Unified IP Phone Expansion Module 7914.
Lighted buttons on the
first Cisco
Unified IP Phone
Expansion Module 7914
are all red.
Verify that the Cisco Unified IP Phone Expansion
Module 7914 is defined in Cisco
Unified Communications Manager.
Lighted buttons on the
second Cisco
Unified IP Phone
Expansion Module 7914
are all amber.
Verify that the Cisco Unified IP Phone Expansion
Module 7914 is defined in Cisco
Unified Communications Manager.
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Chapter 9 Troubleshooting and Maintenance
Resetting or Restoring the Cisco Unified IP Phone
Resetting or Restoring the Cisco Unified IP Phone
There are two methods for resetting or restoring the Cisco Unified IP Phone:
Performing a Basic Reset, page 9-21
Performing a Factory Reset, page 9-22
Performing a Basic Reset
Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if
the phone experiences an error and provides a way to reset or restore various
configuration and security settings.
Table 9-4 describes the ways to perform a basic reset. You can reset a phone with
any of these operations any time after the phone has started up. Choose the
operation that is appropriate for your situation.
Table 9-4 Basic Reset Methods
Operation Performing Explanation
Restart phone From the Main screen, press Settings to
displays the Settings menu, then press
**#**.
Note This factory reset sequence also
works from any other screen
that does not accept user input.
Resets any user and network
configuration changes that you have
made but that the phone has not written
to its flash memory to previously-saved
settings, then restarts the phone.
Chapter 9 Troubleshooting and Maintenance
Resetting or Restoring the Cisco Unified IP Phone
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Performing a Factory Reset
When you perform a factory reset of the Cisco Unified IP Phone, the following
information is erased or reset to its default value:
CTL file—Erased
LSC—Erased
User configuration settings—Reset to default values
Network configuration settings—Reset to default values
Call histories—Erased
Locale information—Reset to default values
Phone application—Erased (phone recovers by loading the
term70.default.loads file or the term71.default.loads file, depending on the
phone model)
Before you perform a factory reset, ensure that the following conditions are met:
The phone must be on a DHCP-enabled network.
Erase softkey From the Settings menu, unlock phone
options (see the “Unlocking and
Locking Options” section on page 4-4).
Then press the Erase softkey.
Resets user and network configuration
settings to their default values, deletes
the CTL file from the phone, and
restarts the phone.
From the Network Configuration menu,
unlock phone options (see the
“Unlocking and Locking Options”
section on page 4-4). The press the
Erase softkey.
Resets network configuration settings
to their default values and resets the
phone. (This method causes DHCP
reconfigure the IP address of the
phone.)
From the Security Configuration menu,
unlock phone options (see the
“Unlocking and Locking Options”
section on page 4-4). Then press the
Erase softkey.
Deletes the CTL file from the phone
and restarts the phone.
Table 9-4 Basic Reset Methods (continued)
Operation Performing Explanation
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Chapter 9 Troubleshooting and Maintenance
Using the Quality Report Tool
A valid TFTP server must be set in DCHP option 150 or option 66 on the
DHCP server.
The term70.default.loads file or the term71.default.loads file and the files
specified in that file should be available on the TFTP server that is specified
by the DHCP packet.
To perform a factory reset of a phone, perform the following steps:
Procedure
Step 1 Unplug the power cable from the phone and then plug it back in.
The phone begins its power up cycle.
Step 2 While the phone is powering up, and before the Speaker button flashes on and off,
press and hold #.
Continue to hold # until each line button flashes on and off in sequence in orange.
Step 3 Release # and press 123456789*0#.
You can press a key twice in a row, but if you press the keys out of sequence, the
factory reset will not take place.
After you press these keys, the line buttons on the phone flash orange and then
green, and the phone goes through the factory reset process. This process can take
several minutes.
Do not power down the phone until it completes the factory reset process and the
main screen appears.
Using the Quality Report Tool
The Quality Report Tool (QRT) is a voice quality and general problem-reporting
tool for the Cisco Unified IP Phone. The QRT feature is installed as part of the
Cisco Unified Communications Manager installation.
You can configure users’ Cisco Unified IP Phones with QRT. When you do so,
users can report problems with phone calls by pressing the QRT softkey. This
softkey is available only when the Cisco Unified IP Phone is in the Connected,
Connected Conference, Connected Transfer, and/or OnHook states.
Chapter 9 Troubleshooting and Maintenance
Monitoring the Voice Quality of Calls
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When a user presses the QRT softkey, a list of problem categories appears. The
user selects the appropriate problem category and this feedback is logged in an
XML file. Actual information logged depends on the user selection and whether
the destination device is a Cisco Unified IP Phone.
For more information about using QRT, refer to Cisco Unified Communications
Manager Features and Services Guide.
Monitoring the Voice Quality of Calls
To measure the voice quality of calls that are sent and received within the network,
Cisco Unified IP Phones use these statistical metrics that are based on
concealment events. The DSP plays concealment frames to mask frame loss in the
voice packet stream.
Concealment Ratio metrics—Show the ratio of concealment frames over total
speech frames. An interval conceal ratio is calculated every 3 seconds.
Concealed Second metrics—Show the number of seconds in which the DSP
plays concealment frames due to lost frames. A severely “concealed second”
is a second in which the DSP plays more than five percent concealment
frames.
MOS-LQK metrics—Use a numeric score to estimate the relative voice
listening quality. The Cisco Unified IP Phone calculates the mean opinion
score (MOS) for listening quality (LQK) based audible concealment events
due to frame loss in the preceding 8 seconds, and includes perceptual
weighting factors such as codec type and frame size.
MOS LQK scores are produced by a Cisco proprietary algorithm, Cisco Voice
Transmission Quality (CVTQ) index. Depending on the MOS LQK version
number, these scores might be compliant with the International
Telecommunications Union (ITU) standard P.564. This standard defines
evaluation methods and performance accuracy targets that predict listening
quality scores based on observation of actual network impairment.
Note Concealment ratio and concealment seconds are primary measurements based on
frame loss while MOS LQK scores project a “human-weighted” version of the
same information on a scale from 5 (excellent) to 1 (bad) for measuring listening
quality.
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Monitoring the Voice Quality of Calls
Listening quality scores (MOS LQK) relate to the clarity or sound of the received
voice signal. Conversational quality scores (MOS CQ such as G.107) include
impairment factors, such as delay, that degrade the natural flow of conversation.
You can access voice quality metrics from the Cisco Unified IP Phone by using
the Call Statistics screen (see the “Call Statistics Screen” section on page 7-18)
or remotely by using Streaming Statistics (see the “Monitoring the Cisco
Unified IP Phone Remotely” chapter.
Using Voice Quality Metrics
To use the metrics for monitoring voice quality, note the typical scores under
normal conditions of zero packet loss and use the metrics as a baseline for
comparison.
It is important to distinguish significant changes from random changes in metrics.
Significant changes are scores that change about 0.2 MOS or greater and persist
in calls that last longer than 30 seconds. Conceal Ratio changes should indicate
greater than 3 percent frame loss.
MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone
uses. The following codecs provide these maximum MOS LQK scores under
normal conditions with zero frame loss:
G.711 codec gives 4.5 score
G.729A/ AB gives 3.7
Note CVTQ does not support wideband (7 kHz) speech codecs, as ITU has not
defined the extension of the technique to wideband. Therefore, MOS scores
that correspond to G.711 performance are reported for G.722 calls to allow
basic quality monitoring, rather than not reporting an MOS score.
Reporting G.711-scale MOS scores for wideband calls through the use of
CVTQ allows basic quality classifications to be indicated as good/normal or
bad/abnormal. Calls with high scores (approximately 4.5) indicate high
quality/low packet loss, and lower scores (approximately 3.5) indicate low
quality/high packet loss.
Unlike MOS, the Conceal Ratio and Concealed Seconds metrics remain valid
and useful for both wideband and narrowband calls.
Chapter 9 Troubleshooting and Maintenance
Monitoring the Voice Quality of Calls
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A Conceal Ratio of zero indicates that the IP network is delivering frames and
packets on time with no loss.
Troubleshooting Tips
When you observe significant and persistent changes to metrics, use Table 9-5 for
general troubleshooting information:
Table 9-5 Changes to Voice Quality Metrics
Metric Change Condition
MOS LQK scores
decrease significantly
Network impairment from packet loss or high jitter:
Average MOS LQK decreases could indicate
widespread and uniform impairment.
Individual MOS LQK decreases indicate bursty
impairment.
Cross-check with Conceal Ratio and Conceal
Seconds for evidence of packet loss and jitter.
MOS LQK scores
decrease significantly
Check to see if the phone is using a different
codec than expected (RxType and TxType).
Check to see if the MOS LQK version changed
after a firmware upgrade.
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Chapter 9 Troubleshooting and Maintenance
Where to Go for More Troubleshooting Information
Note Voice quality metrics do not account for noise or distortion, only frame loss.
Where to Go for More Troubleshooting Information
If you have additional questions about troubleshooting the Cisco Unified IP
Phones, several Cisco.com web sites can provide you with more tips. Choose from
the sites available for your access level.
Cisco Unified IP Phone Troubleshooting Resources:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_
support_series_home.html
Cisco Products and Services (Technical Support and Documentation):
http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_
category_home.html
Conceal Ratio and
Conceal Seconds
increase significantly
Network impairment from packet loss or high
jitter.
Conceal Ratio is near or
at zero, but the voice
quality is poor.
Noise or distortion in the audio channel such as
echo or audio levels.
Tandem calls that undergo multiple
encode/decode such as calls to a cellular
network or calling card network.
Acoustic problems coming from a
speakerphone, handsfree cellular phone or
wireless headset.
Check packet transmit (TxCnt) and packet receive
(RxCnt) counters to verify that voice packets are
flowing.
Table 9-5 Changes to Voice Quality Metrics
Metric Change Condition
Chapter 9 Troubleshooting and Maintenance
Cleaning the Cisco Unified IP Phone
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Cleaning the Cisco Unified IP Phone
To clean your Cisco Unified IP phone, use a soft, dry cloth to wipe the phone and
the touchscreen. Do not apply liquids or powders directly on the phone. As with
all non-weather-proof electronics, liquids and powders can damage the
components and cause failures.
Disable the touchscreen before cleaning it so that you will not inadvertently
choose a feature from the pressure of the cleaning cloth. To disable the
touchscreen so that it will not respond to touch, press the Display button for more
than one second. The phone displays Touchscreen Disabled and the Display
button flashes green.
After one minute, the touchscreen automatically re-enables itself. To re-enable the
touchscreen before that, press the flashing Display button for more than one
second. The phone displays Touchscreen Enabled.
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APPENDIX
A
Providing Information to Users Via a
Website
If you are a system administrator, you are likely the primary source of information
for Cisco Unified IP Phone users in your network or company. It is important to
provide current and thorough information to end users.
Cisco recommends that you create a web page on your internal support site that
provides end users with important information about their Cisco Unified IP
Phones.
Consider including the following types of information on this site:
How Users Obtain Support for the Cisco Unified IP Phone, page A-2
How Users Access the Online Help System on the Phone, page A-2
How Users Get Copies of Cisco Unified IP Phone Manuals, page A-3
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP
Phones Only), page A-3
How Users Subscribe to Services and Configure Phone Features, page A-4
How Users Access a Voice Messaging System, page A-5
How Users Configure Personal Directory Entries, page A-6
Appendix A Providing Information to Users Via a Website
How Users Obtain Support for the Cisco Unified IP Phone
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How Users Obtain Support for the Cisco Unified IP
Phone
To successfully use some of the features on the Cisco Unified IP Phone (including
speed dial, services, and voice messaging system options), users must receive
information from you or from your network team or be able to contact you for
assistance. Make sure to provide end users with the names of people to contact for
assistance and with instructions for contacting those people.
How Users Access the Online Help System on the
Phone
This Cisco Unified IP Phone 7970 Series provides access to a comprehensive
online help system. To view the main help menu on a phone, press the ? button on
the phone and wait for several seconds for the menu to appear. If you are already
in Help, press Main.
Main menu topics include:
About Your Cisco Unified IP Phone—Descriptive information about the
phone model
How do I...?—Procedures and information about commonly-used phone tasks
Calling Features—Descriptions and procedures for using calling features,
such as conference and transfer
Help—Tips on using and accessing Help
You can also use the ? button to obtain information about softkeys, menu items,
and the help system itself. Refer to Cisco Unified IP Phone 7970 Series Guide for
more information.
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Appendix A Providing Information to Users Via a Website
How Users Get Copies of Cisco Unified IP Phone Manuals
How Users Get Copies of Cisco Unified IP Phone
Manuals
You should provide end users with access to user documentation for the
Cisco Unified IP Phones. Cisco Unified IP Phone 7970 Series Guide includes
detailed user instructions for key phone features.
There are several Cisco Unified IP Phone models available, so to assist users in
finding the appropriate documentation on the Cisco website, Cisco recommends
that you provide links to the current documentation. If you do not want to or
cannot send users to the Cisco website, Cisco suggests that you download the PDF
files and provide them to end users on your website.
Documentation is also available on the CD-ROM titled Cisco Unified
Communications Manager Design, Installation, and Operation Guides, which is
distributed with Cisco Unified Communications Manager releases.
For a list of available documentation, go to the Cisco Unified IP Phone website at
this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support
_series_home.html
For more information about viewing or ordering documentation, see the
“Document Conventions” section on page xvii.
Additionally, you can provide end users with access to self-paced Cisco Unified
IP Phone eLearning tutorials for several phone models. The tutorials can include
a link to a user guide PDF. For more information, see the Accessing Cisco 7900
Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)” section on
page A-3.
Accessing Cisco 7900 Series Unified IP Phone
eLearning Tutorials (SCCP Phones Only)
Cisco 7900 Series Unified IP Phone eLearning tutorials use audio and animation
to demonstrate basic calling features for SCCP phones. The eLearning tutorials
are currently available for the Cisco Unified IP Phone 7970 Series
(7970G/7971G-GE), and the Cisco Unified IP Phone models 7960G, 7940G,
7912G, and 7905G.
Appendix A Providing Information to Users Via a Website
How Users Subscribe to Services and Configure Phone Features
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End-users can access runtime versions of the eLearning tutorials (English only)
from Cisco.com by looking for tutorials under relevant phone models at this site:
http://cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list
.html
Administrators can either download customizable versions of the eLearning
tutorials (English only) from the phone product pages on Cisco.com
http://www.cisco.com/en/US/products/hw/phones/ps379/ps1855/index.html or
obtain tutorials from the Cisco Unified Communications Manager Design,
Installation, and Operation Guides CD that ships with Cisco Unified
Communications Manager version 4.1 or later. (Availability of tutorials by phone
model can vary by CD version.) In either case, refer to the tutorial Read Me file
included with the relevant eLearning tutorial for specific instructions, including
how to link to the most recent user guide PDF.
Note The eLearning tutorials are updated periodically and therefore might not contain
the latest feature information for end-users. For the latest feature information,
end-users should refer to the Cisco Unified IP Phone end-user documentation
specific to their phone model and Cisco Unified Communications Manager
version.
How Users Subscribe to Services and Configure
Phone Features
End users can perform a variety of activities using the Cisco Unified
Communications Manager User Options web pages. These activities include
subscribing to services, setting up speed dial and call forwarding numbers,
configuring ring settings, and creating a personal address book. Keep in mind that
configuring settings on a phone using a website might be new for your end users.
You need to provide as much information as possible to ensure that they can
successfully access and use the User Options web pages.
Make sure to provide end users with the following information about the User
Options web pages:
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Appendix A Providing Information to Users Via a Website
How Users Access a Voice Messaging System
The URL required to access the application. This URL is:
http://server_name/CCMUser/, where server_name is the host on which the
web server is installed.
A user ID, default password, and default PIN are needed to access the
application.
These settings correspond to the values you entered when you added the user
to Cisco Unified Communications Manager (see the Adding Users to Cisco
Unified Communications Manager” section on page 5-32).
A brief description of what a web-based, graphical user interface application
is, and how to access it with a web browser.
An overview the tasks that users can accomplish using the web page.
You can also refer users to Cisco Unified IP Phone 7970 Series Guide, which is
available at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support
_series_home.html
How Users Access a Voice Messaging System
Cisco Unified Communications Manager lets you integrate with many different
voice mail messaging systems, including the Cisco Unity voice messaging
system. Because you can integrate with a variety of systems, you must provide
users with information about how to use your specific system.
You should provide this information to each user:
How to access the voice mail messaging system account.
Make sure that you have used Cisco Unified Communications Manager to
configure the Messages button on the Cisco Unified IP Phone.
Initial password for accessing the voice messaging system.
Make sure that you have configured a default voice messaging system
password for all users.
How the phone indicates that voice messages are waiting.
Make sure that you have used Cisco Unified Communications Manager to set
up a message waiting indicator (MWI) method.
Appendix A Providing Information to Users Via a Website
How Users Configure Personal Directory Entries
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How Users Configure Personal Directory Entries
Users can configure personal directory entries on the Cisco Unified IP Phone. To
configure personal directory, users must have access to the following:
User Options web pages—Make sure that users know how to access their
User Options web pages. See the “How Users Subscribe to Services and
Configure Phone Features” section on page A-4 for details.
Cisco Unified IP Phone Address Book Synchronizer—Make sure to provide
users with the installer for this application. To obtain the installer, choose
Application > Install Plugins from Cisco Unified Communications
Manager and click Cisco Unified IP Phone Address Book Synchronizer.
See the “Installing and Configuring the Cisco Unified IP Phone Address Book
Synchronizer” section on page A-6 for information about installing the
Cisco Unified IP Phone Address Book Synchronizer.
Installing and Configuring the Cisco Unified IP Phone Address
Book Synchronizer
Use this tool to synchronize data stored in your Microsoft Windows,
Microsoft Outlook, or Microsoft Outlook Express address book(s) with the
Cisco Unified Communications Manager directory and Personal Address Book
service.
Installing the Synchronizer
Step 1 Get the Cisco Unified IP Phone Address Book Synchronizer installer file from
your system administrator.
Step 2 Double-click the TabSyncInstall.exe file provided by your system administrator.
The Welcome to Cisco Unified IP Phone Address Book Synchronizer window
appears.
Step 3 Click Next.
The License Agreement window appears.
Step 4 Read the license agreement information, and click Yes to accept.
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Appendix A Providing Information to Users Via a Website
How Users Configure Personal Directory Entries
The Choose Destination Location window appears.
Step 5 Choose the directory in which you want to install the application and click Next.
The Start Copying Files window appears.
Step 6 Verify that you have chosen the correct directory, and click Next.
The installation wizard installs the application to your computer. When the
installation is complete, the InstallShield Wizard Complete window appears.
Step 7 Click Finish.
Step 8 To complete the process, you must next configure the Synchronizer.
Configuring the Synchronizer
Step 1 Open the Cisco Unified IP Phone Address Book Synchronizer.
If you accepted the default installation directory, you can open the application by
choosing Start > Programs > Cisco > IP Phone Address Synchronizer.
Step 2 To configure user information, click the Password button.
The Cisco Unified IP Phone User window appears.
Step 3 Enter the Cisco Unified IP Phone user name and password and click OK.
Step 4 To configure synchronization rules, click the Rules Options button.
Step 5 Choose the synchronization method that you want to use and click OK.
Step 6 To configure Cisco Unified Communications Manager information, click the
CCM Server button.
The Configure Cisco Unified Communications Manager Web Server window
appears.
Step 7 Enter the IP address or host name of the Cisco Unified Communications Manager
and click OK.
If you do not have this information, contact your system administrator.
Step 8 Click the Password button.
The Cisco Unified IP Phone User window appears.
Step 9 Enter your user identification and password for the Cisco Unified IP Phone
User Options application.
Appendix A Providing Information to Users Via a Website
How Users Configure Personal Directory Entries
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Step 10 To start the directory synchronization process, click the Synchronize button.
The Synchronization Status window provides information on the status of the
address book synchronization. If you chose the user intervention for duplicate
entries rule and you have duplicate address book entries, the Duplicate Selection
window appears. Choose the entry that you want to include in your
Personal Address Book and click OK.
When synchronization completes, click Exit to close the Cisco Unified IP Phone
Address Book Synchronizer.
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APPENDIX
B
Feature Support by Protocol for the
Cisco Unified IP Phones 7970 Series
This appendix provides information about feature support for the
Cisco Unified IP Phones 7970 Series using the SCCP or SIP protocol with
Cisco Unified Communications Manager Release 6.0.
Table B-1 provides a high-level overview of calling features and their support by
protocol. This table focuses primarily on end-user calling features and is not
intended to represent a comprehensive listing of all available phone features.
Table B-1 also provides references to appropriate sections in Cisco
Unified IP Phone 7970G/7971G-GE User Guide for Cisco Unified
Communications Manager 6.0, which is available at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support
_series_home.html
Table B-1 Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol
Features
Cisco Unified IP Phone
7970G/7971G-GE
For More InformationSCCP SIP
Calling Features
Abbreviated Dialing Supported Supported “Basic Call Handling—Placing a Call:
Additional Options”
Anonymous Call
Block
Not supported Supported
Appendix B Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series
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Answer Release Supported Supported
Audible Message
Waiting Indicator
Supported Supported Accessing Voice Messages”
Auto Answer Supported Supported “Using a Handset, Headset, and
Speakerphone—Using Auto Answer”
Auto-pickup Supported Supported
Auto Dial Supported Supported “Basic Call Handling—Placing a Call:
Basic Options”
Barge (and cBarge) Supported Supported Advanced Call Handling—Using a Shared
Line”
Block external to
external transfer
Supported Supported
Busy Lamp Field
(BLF) Call Lists
Supported Supported Advanced Call Handling—Determining if
Another Line is Busy or Idle”
Busy Lamp Field
(BLF) Speed Dial
Supported Supported Advanced Call Handling—Determining if
Another Line is Busy or Idle”
Call Back Supported Supported “Basic Call Handling—Placing a Call:
Additional Options”
Call Forward Supported Supported
Call Forward All Supported Supported “Basic Call Handling—Forwarding All
Calls to Another Number”
Call Forward Busy Supported Supported Users do not interact with this feature
directly. It is configured on
Cisco Communications Manager
Call Forward
Configurable Display
Supported Supported
Table B-1 Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued)
Features
Cisco Unified IP Phone
7970G/7971G-GE
For More InformationSCCP SIP
Calling Features
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Appendix B Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series
Call Forward
Destination Override
Supported Supported
Call Forward No
Answer
Supported Supported Users do not interact with this feature
directly. It is configured on
Cisco Communications Manager
Call Park Supported Supported Advanced Call Handling—Storing and
Receiving Parked Calls”
Call Pickup/Group
Call Pickup
Supported Supported Advanced Call Handling—Picking Up a
Redirected Call on Your Phone”
Call Recording Supported Supported
Call Waiting Supported Supported “Basic Call Handling—Answering a Call”
Caller ID Supported Supported An Overview of Your
Phone—Understanding Touch Screen
Features” or “An Overview of Your
Phone—Understanding Phone Screen
Features”
Caller ID Blocking Supported Supported
Cisco Call Back Supported Supported
Cisco Unified
Communications
Manager Assistant
Supported Supported
Client Matter Codes
(CMC)
Supported Not supported “Basic Call Handling—Placing a Call:
Additional Options”
Conference Supported Supported “Basic Call Handling—Making Conference
Calls”
Conference List Supported Supported “Basic Call Handling—Making Conference
Calls”
Table B-1 Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued)
Features
Cisco Unified IP Phone
7970G/7971G-GE
For More InformationSCCP SIP
Calling Features
Appendix B Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series
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Computer Telephony
Integration (CTI)
Applications
Supported Some support
(such as Call
Park, WMI)
Users do not interact with this feature
directly. It is configured on Cisco
Communications Manager
Configurable Call
Forward Display
Supported Supported
Directed Call Park Supported Supported Advanced Call Handling—Storing and
Receiving Parked Calls”
Direct Transfer Supported Not supported
Do Not Disturb
(DND)
Supported Supported “Basic Call Handling—Using Do Not
Disturb”
Distinctive Ring Supported Supported “Using Phone Settings—Customizing
Rings and Message Indicators”
Extension Mobility
Service
Supported Not supported Advanced Call Handling—Using Cisco
Extension Mobility”
Fast Dial Service Supported Supported Advanced Call Handling—Speed Dialing”
Forced Authorization
Codes (FAC)
Supported Not supported “Basic Call Handling—Placing a Call:
Additional Options”
Group Call Pickup Supported Supported
Help System Supported Supported An Overview of Your
Phone—Understanding Feature Buttons
and Menus”
Hold/Resume Supported Supported “Basic Call Handling—Using Hold and
Resume”
Hold Reversion Supported Supported “Basic Call Handling—Using Hold and
Resume”
Immediate Divert Supported Supported “Basic Call Handling—Answering a Call”
Table B-1 Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued)
Features
Cisco Unified IP Phone
7970G/7971G-GE
For More InformationSCCP SIP
Calling Features
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Appendix B Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series
Immediate
Divert—Enhanced
Supported Supported “Basic Call Handling—Sending a Call to a
Voice Messaging System”
Intercom Supported Supported “Basic Call Handling—Placing or
Receiving Intercom Calls”
Join/Select Supported Not supported “Basic Call Handling—Making Conference
Calls”
Log Out of Hunt
Groups
Supported Supported Advanced Call Handling—Logging Out of
Hunt Groups”
Malicious Call ID Supported Not supported Advanced Call Handling—Tracing
Suspicious Calls”
Meet-Me Conference Supported Supported “Basic Call Handling—Making Conference
Calls”
Message Waiting
Indicator
Supported Supported
Mobile Connect Supported Supported
Mobile Voice Access Supported Supported
Multilevel
Precedence and
Preemption (MLPP)
Supported Not supported Advanced Call Handling—Prioritizing
Critical Calls”
Multiple Calls per
Line Appearance
200 50 An Overview of Your
Phone—Understanding Lines vs. Calls”
Music-on-Hold Supported Supported
Mute Supported Supported “Basic Call Handling—Using Mute”
On-hook
Dialing/Pre-Dial
Supported Supported “Basic Call Handling—Placing a Call:
Basic Options”
Onhook Call Transfer Supported Supported
Other Group Pickup Supported Supported
Table B-1 Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued)
Features
Cisco Unified IP Phone
7970G/7971G-GE
For More InformationSCCP SIP
Calling Features
Appendix B Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series
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Presence-Enabled
Directories
Supported Supported
Private Line
Automated Ringdown
(PLAR)
Supported Supported
Privacy Supported Supported Advanced Call Handling—Using a Shared
Line”
Programmable Line
Keys
Supported Not supported Feature descriptions throughout phone
guide
Quality Reporting
Tool (QRT)
Supported Supported “Troubleshooting—Using the Quality
Reporting Tool”
Redial Supported Supported “Basic Call Handling—Placing a Call:
Basic Options”
Ring Setting Supported Supported
Secure Conferencing Supported Supported “Basic Call Handling—Making Conference
Calls”
Services Supported Supported
Services URL button Supported Supported
Shared Line Supported Supported Advanced Call Handling—Using a Shared
Line”
Silent Monitoring Supported Supported
Speed Dialing Supported Supported Advanced Call Handling—Speed Dialing”
Time-of-Day Routing Supported Supported
Touchscreen
Illumination
Disabling
Supported Supported
Transfer Supported Supported “Basic Call Handling—Transferring Calls”
Table B-1 Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued)
Features
Cisco Unified IP Phone
7970G/7971G-GE
For More InformationSCCP SIP
Calling Features
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Appendix B Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series
Transfer - Direct
Transfer
Supported Not supported “Basic Call Handling—Transferring Calls”
URL Dialing Not supported Supported “Using Call Logs and Directories—Using
Call Logs”
Video Mode Supported Not supported
Video Support Supported Not supported “Understanding Additional Configuration
Options”
Voice Mail Supported Supported Accessing Voice Messages” section of the
Phone Guide
WebDialer Supported Supported “Customizing Your Phone on the
Web—Configuring Features and Services
on the Web”
Settings
Call Statistics Supported Supported “Troubleshooting Your Phone—Viewing
Phone Administrative Data”
Voice Quality Metrics Supported Supported “Troubleshooting Your Phone—Viewing
Phone Administrative Data”
Services
SDK Compliance 4.0(1) 4.0(1) Cisco Unified IP Phone Service Application
Development Notes for Release 4.1(3) or
later
Directories
Call Logs Supported Supported “Using Call Logs and
Directories—Directory Dialing”
Corporate Directories Supported Supported “Using Call Logs and
Directories—Directory Dialing”
Personal Directory
Enhancements
Supported Supported “Using Call Logs and
Directories—Directory Dialing”
Table B-1 Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued)
Features
Cisco Unified IP Phone
7970G/7971G-GE
For More InformationSCCP SIP
Calling Features
Appendix B Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series
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Supplemental Features and Applications
Cisco Unified
Communications
Manager Assistant
Supported Supported Cisco Unified Communications Manager
Assistant User Guide
Cisco
Communications
Manager
AutoAttendant
Supported Supported Cisco Unified Communications Manager
Features and Services Guide
Cisco Unified
Communications
Manager Attendant
Console
Supported Supported Cisco Unified Communications Manager
Attendant Console User Guide
Cisco IP Phone
Expansion Module
7914
Supported Not supported Cisco Unified IP Phone Expansion Module
7914 Guide
Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide
Table B-1 Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued)
Features
Cisco Unified IP Phone
7970G/7971G-GE
For More InformationSCCP SIP
Calling Features
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APPENDIX
C
Supporting International Users
Translated and localized versions of the Cisco Unified IP Phones are available in
several languages. If you are supporting Cisco Unified IP Phones in a non-English
environment, refer to the following sections to ensure that the phones are set up
properly for your users:
Adding Language Overlays to Phone Buttons, page C-1
Installing the Cisco Unified Communications Manager Locale Installer,
page C-2
Adding Language Overlays to Phone Buttons
To support the needs of international users, the button labels on the
Cisco Unified IP Phones exhibit icons rather than text to indicate the purposes of
the buttons. You can purchase language-specific text overlays to add to a phone.
To order these language-specific overlays, go to this website:
http://www.overlaypro.com/cisco/
Note Phone overlays are available only for languages in which the Cisco Unified IP
Phone software has been localized. All languages may not be immediately
available, so continue to check the website for updates.
Appendix C Supporting International Users
Installing the Cisco Unified Communications Manager Locale Installer
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Installing the Cisco Unified Communications
Manager Locale Installer
If you are using Cisco Unified IP Phones in a locale other than English, you must
install the locale-specific version of the Cisco Unified Communications Manager
Locale Installer on every Cisco Unified Communications Manager server in the
cluster. Installing the locale installer ensures that you have the latest translated
text, user and network locales, and country-specific phone tones available for the
Cisco Unified IP Phones. You can find locale-specific versions of the Cisco
Unified Communications Manager Locale Installer at
http://www.cisco.com/kobayashi/sw-center/telephony/callmgr/locale-installer.sh
tml.
For more information, refer to the “Locale Installation” section in the Cisco
Unified Communications Platform Administration Guide.
Note All languages may not be immediately available, so continue to check the website
for updates.
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APPENDIX
D
Technical Specifications
The following sections describe the technical specifications for the
Cisco Unified IP Phone 7970 Series.
Physical and Operating Environment Specifications, page D-1
Cable Specifications, page D-2
Network and Access Port Pinouts, page D-3
Physical and Operating Environment Specifications
Table D-1 shows the physical and operating environment specifications for the
Cisco Unified IP Phone.
Table D-1 Physical and Operating Specifications
Specification Value or Range
Operating temperature 32° to 104°F (0° to 40°C)
Operating relative
humidity
10% to 95% (non-condensing)
Storage temperature 14° to 140°F (–10° to 60°C)
Height 9.07 in. (23.03 cm)
Width 10.5 in. (26.67 cm)
Depth
2.54 in. (6.45 cm)—with footstand fully closed
6.0 in. (15.24 cm)—with footstand fully open
Appendix D Technical Specifications
Cable Specifications
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Cable Specifications
RJ-9 jack (4-conductor) for handset and headset connection.
RJ-45 jack for the LAN 10/100/1000BaseT connection (labeled
10/100/1000 SW).
RJ-45 jack for a second 10/100/1000BaseT compliant connection (labeled
10/100/1000 PC).
3.5 mm jack for microphone and speaker connection.
48-volt power connector.
Weight 3.25 lb (1.47 kg)
Power options The phone can receive power from IEEE
802.3af-compliant data switches (Class III)
The phone can be powered locally with a power
adapter (Cisco part number CP-PWR-CUBE-3=)
and the appropriate power cord (power
requirements for the power adapter: 100-240 VAC,
50-60 Hz, 0.5 A)
Cables Category 3/5/5e for 10-Mbps cables with 4 pairs
Category 5/5e for 100-Mbps cables with 4 pairs
Category 5e/6 for 1000-Mbps cables with 4 pairs
Note Cables have 4 pairs of wires for a total of 8
conductors.
Distance requirements As supported by the Ethernet specification, it is
assumed that the maximum cable length between each
Cisco Unified IP Phone and the switch is 100 meters
(330 feet).
Table D-1 Physical and Operating Specifications (continued)
Specification Value or Range
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Appendix D Technical Specifications
Network and Access Port Pinouts
Network and Access Port Pinouts
Although both the network and access ports are used for network connectivity,
they serve different purposes and have different port pinouts.
Network Port Connector
Table D-2 describes the network port connector pinouts.
Access Port Connector
Table D-3 describes the access port connector pinouts.
Table D-2 Network Port Connector Pinouts
Pin Number Function
1BI_DA+
2BI_DA-
3BI_DB+
4BI_DC+
55BI_DC-
66BI_DB-
77BI_DD+
8BI_DD-
Note “BI” stands for bi-directional, while DA, DB, DC and DD stand for
“Data A”, “Data B”, “Data C” and “Data D”, respectively.
Table D-3 Access Port Connector Pinouts
Pin Number Function
1BI_DB+
2BI_DB-
3BI_DA+
4BI_DD+
55BI_DD-
Appendix D Technical Specifications
Network and Access Port Pinouts
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66BI_DA-
77BI_DC+
8BI_DC-
Note “BI” stands for bi-directional, while DA, DB, DC and DD stand for
“Data A”, “Data B”, “Data C” and “Data D”, respectively.
Table D-3 Access Port Connector Pinouts (continued)
Pin Number Function
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Appendix D Technical Specifications
Network and Access Port Pinouts
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INDEX
Symbols
"more" Softkey Timer 4-29
.cnf.xml configuration file 2-9
Numerics
10/100/1000 PC port 3-3
See also access port
10/100/1000 SW port
3-3
See also network port
10/100 PC port
3-3
See also access port
10/100 SW port
3-3
See also network port
802.1X
authentication server
1-24
authenticator 1-24
description 1-6
network components 1-24
supplicant 1-24
Troubleshooting 9-14, 9-15
802.1X Authentication 4-48
802.1X authentication and status 4-51
802.1X Authentication menu
options
4-52
Device Authentication 4-52
EAP-MD5 4-52
802.1X Authentication Status menu
about
4-48
states 4-53
A
abbreviated dialing 5-2
AC adapter, connecting 3-7
access, to phone settings 3-18, 4-3
access port
10/100/1000 PC
3-3
10/100 PC 3-3
configuring 4-15
connecting 3-8
disabled 4-40
forwarding packets to 4-39
access to phone settings 4-2
Access web page 8-3, 8-11
adding
Cisco Unified IP Phones manually
2-16
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Index
Cisco Unified IP Phones using
auto-registration
2-14
Cisco Unified IP Phones using BAT 2-17
users to Cisco Unified Communications
Manager
5-32
adjusting, phone placement of 3-12
adjustment plate 3-15
Admin. VLAN ID 4-13
AdvanceAdhocConference service
parameter
5-11
Alternate TFTP 4-14
anonymous call block 5-2
Audible message waiting indicator 5-3
audience, for this document xiii
authenticated call 1-19
authentication 1-12, 3-17
authentication server, in 802.1X 1-24
Authentication URL 4-24
authenticator, in 802.1X 1-24
auto answer 5-3
Auto Call Select 4-29
Auto Line Select 4-28
auto-pickup 5-3
auto-registration
using
2-14
auxiliary VLAN 2-4
B
background image
configuring
6-7
creating 6-5
custom 6-5
List.xml file 6-5
PNG file 6-5, 6-6
barge 1-25, 5-4
BAT (Bulk Administration Tool) 2-17
BLF for Call Lists 4-28
block external to external transfer 5-4
BootP 1-5
BOOTP Server 4-8
Bootstrap Protocol (BootP) 1-5
Busy Lamp Field (BLF) speed dial 5-4
C
cable lock, connecting to phone 3-13
call
authenticated
1-19
encrypted 1-19
security interactions 1-21
call display restrictions 5-5
caller ID 5-8
Caller ID Blocking 5-8
call forward
all calls
5-5
destination override 5-6
display, configuring 5-6
call forward display, configuring 5-6, 5-11
Index
IN-3
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
CallManager Configuration menu 4-16
call park 5-6
call pickup 5-7
Call Preferences menu 4-23
call recording 5-7
Call Statistics screen 7-18
call waiting 5-7
CAPF (Certificate Authority Proxy
Function)
1-17, 3-18
cell phone interference 1-2
certificate trust list file
See CTL file
Cisco Call Back
5-8
Cisco Discovery Protocol
See CDP
Cisco Peer to Peer Distribution Protocol
(CPPDP)
1-5
Cisco Unified Communications Manager
adding phone to database of
2-13
interactions with 2-2
required for Cisco Unified IP Phones 3-2
verifying settings 9-6
Cisco Unified Communications Manager
Administration
adding telephony features using
5-2
configuring LCD display using 6-11
Cisco Unified Communications Manager
Assistant
5-9
Cisco Unified IP Phone
adding manually to Cisco Unified
Communications Manager
2-16
adding to Cisco Unified Communications
Manager
2-13
cleaning 9-28
configuration checklist 1-27, 1-28
configuration requirements 1-26
configuring user services 5-31
features 1-2
figure 1-2
installation checklist 1-31, 1-32
installation overview 1-26
installation procedure 3-7
installation requirements 1-26
modifying phone button templates 5-29
mounting to wall 3-14
power sources 2-4
registering 2-13
registering with Cisco Unified
Communications Manager
2-14, 2-17
resetting 9-21
supported networking protocols 1-4
technical specifications D-1
troubleshooting 9-1
using LDAP directories 5-28
web page 8-1
Cisco Unified IP Phone Expansion Module
7914
statistics
7-3, 7-17
troubleshooting 9-20
cleaning the Cisco Unified IP Phone 9-28
Clear softkey 7-4, 7-14
IN-4
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
Index
client matter codes 5-10
conference 5-11
secure 1-20
conference joining 5-11
configurable call forward display 5-11
configuration file
.cnf.xml
2-9
creating 9-7
encrypted 1-17
modifying 6-1
overview 2-8
secure 2-9
XmlDefault.cnf.xml 2-9
configuring
from a Cisco Unified IP Phone
4-4
LDAP directories 5-28
overview 1-26
personal directories 5-29
phone button templates 5-29
softkey templates 5-30
startup network settings 3-17
user features 5-32
connecting
handset
3-7
headset 3-7
to AC adapter 3-7
to a computer 3-8
to the network 3-8
Console Logs web page 8-3
Core Dumps web page 8-3
CTL file
deleting from phone
9-22
requesting 2-11
unlocking 4-49
CTL File menu 4-48
CTL File screen 4-48
custom phone rings
about
6-2
creating 6-2, 6-4, 6-7
PCM file requirements 6-4
D
daisy chaining 9-16
data VLAN 2-4
Days Display Not Active 4-38, 6-12
Debug Display web page 8-3, 8-14
Default Router 1-5 4-11
Device Authentication 4-52
device authentication 1-16
Device Configuration menu
displaying
4-3
editing values 4-5
overview 4-2
sub-menus 4-16
Device Information web page 8-2, 8-4
DHCP
description
1-5
Index
IN-5
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
troubleshooting 9-10
DHCP Address Released 4-13
DHCP Enabled 4-13
DHCP Server 4-8
directed call park 5-12
directories button 1-3
Directories URL 4-24
directory numbers, assigning manually 2-16
direct transfer 5-12
display, turning on and off automatically 6-11
Display button 6-11, 9-28
display button 1-3
Display Idle Timeout 4-38, 6-13
Display On Duration 4-38, 6-12
Display On Time 4-38, 6-12
Display On When Incoming Call 6-13
Display On When Incoming call 4-38
DND 5-13
DNS server
troubleshooting
9-11
verifying settings 9-5
DNS Server 1-5 4-12
documentation
additional
xv
for users A-3
Domain Name 4-8
Domain Name System (DNS) 4-8
Domain Name System (DNS) server 4-12
do not disturb 5-13
DSCP For Call Control 4-42
DSCP For Configuration 4-42
DSCP For Services 4-42
Dynamic Host Configuration Protocol
See DHCP
E
EAP-MD5 4-52
Device ID 4-52
Realm 4-52
Shared Secret 4-52
editing, configuration values 4-5
encrypted call 1-19
encrypted configuration file 1-17
encryption
media
1-12, 1-17
signaling 1-12, 1-17
Erase softkey 9-22
error messages, used for troubleshooting 9-4
Ethernet Configuration menu
about
4-39
Span to PC Port option 4-39
Ethernet Information web page 8-3, 8-11
Expansion Module
See Cisco Unified IP Phone Expansion
Module 7914
Expansion Module(s) screen
7-3, 7-17
extension mobility 5-14
IN-6
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
Index
F
fast dial service 5-14
feature buttons
directories
1-3
help 1-3
messages 1-3
services 1-3
settings 1-3
features
configuring on phone, overview
1-11
configuring with Cisco Unified
Communications Manager, overview
1-10
informing users about 1-11
figure
Cisco Unified IP Phone features
1-2
Cisco Unified IP Phone rear cable
connections
3-9
Cisco Unified IP Phone wall mount 3-15
file authentication 1-16
file format
List.xml
6-5
RingList.xml 6-3
firmware, verifying version 7-16
Firmware Versions screen 7-16
footstand
adjusting
3-12
adjustment button 1-3, 3-15
adjustment plate 3-15
identifying 1-3
forced authorization codes 5-15
G
G.722 codec 4-37
G.729 1-1
G.729a 1-1
G.729ab 1-1
G.729b 1-1
GARP Enabled 4-40
group call pickup 5-15
H
handset 1-4
handset, connecting 3-7
headset
audio quality
3-5
connecting 3-5
disabling 3-6
quality 3-6
sound quality 3-6
using 3-4
Headset button 1-4
Headset Enabled 4-32
headset port 3-7
height, adjusting 3-12
help button 1-3
hold 5-15
Index
IN-7
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
hold reversion 5-16
Host Name 4-8
HTTP, description 1-6
HTTP Configuration menu
about
4-24
options
Authentication URL
4-24
Directories URL 4-24
Idle URL 4-25
Idle URL Time 4-25
Information URL 4-24
Messages URL 4-24
Proxy Server URL 4-25
Services URL 4-24
hunt group 5-16
log out of hunt groups 5-18
Hypertext Transfer Protocol
See HTTP
I
icon
lock
1-20
padlock 1-20
shield 1-19
idle display
configuring
6-10
timeout 4-25
viewing settings 6-11
XML service 4-25, 6-10
Idle URL 4-25
Idle URL Time 4-25
image authentication 1-16
immediate divert 5-16
Immediate Divert enhanced feature 5-17
Information URL 4-24
installing
Cisco Unified Communications Manager
configuration
3-2
network requirements 3-2
preparing 2-13
procedure 3-7
requirements, overview 1-26
intercom 5-17
interference, cell phone 1-2
Internet Protocol (IP) 1-6
IP Address 4-9
IP address, troubleshooting 9-5
J
join 5-17
K
keypad 1-4
IN-8
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
Index
L
language overlays C-1
LCD screen
disabling
9-28
turning on and off automatically 6-11
LDAP directories, using with Cisco Unified IP
Phone
5-28
light strip, on handset 1-4
line buttons 1-3
Line Settings menu 4-22
List.xml file 6-5
Locale Configuration menu
about
4-26, 4-27
options
Network Locale
4-26
Network Locale Version 4-26
User Locale 4-26
User Locale Char Set 4-26
User Locale Version 4-26
Locale Installer C-2
localization
Installing the Cisco Unified
Communications Manager Locale
Installer
C-2
phone button overlays for C-1
Locally Significant Certificate (LSC) 3-17
lock icon 1-20
Logging Display 4-41
Log server 4-45
M
MAC address 4-8
malicious caller identification (MCID) 5-18
manufacturing installed certificate (MIC) 1-16
Media Configuration menu
about
4-32
options
Headset Enabled
4-32
Recording Tone 4-33
Recording Tone Duration 4-35
Recording Tone Local Volume 4-34
Recording Tone Remote Volume 4-34
Speaker Enabled 4-32
Video Capability Enabled 4-32
media encryption 1-17
meet-me conference 5-18
messages button 1-3
Messages URL 4-24
message waiting 5-19
metrics, voice quality 8-17
MIC 1-16
mobile connect 5-19
mobile voice access 5-19
Model Information screen 7-1
multilevel precedence and preemption
(MLPP)
5-19
music-on-hold 5-20
mute button 1-4
Index
IN-9
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
N
native VLAN 2-4
navigation button 1-4
Network Configuration menu 4-42
about 4-7
displaying 4-3
editing values 4-4, 4-5
locking options 4-4
options
Admin. VLAN ID
4-13
Alternate TFTP 4-14
BOOTP Server 4-8
CDP on PC port 4-45
CDP on switch port 4-46
Default Router 1-5 4-11
DHCP Address Released 4-13
DHCP Enabled 4-13
DHCP Server 4-8
DNS Server 1-5 4-12
Domain Name 4-8
Host Name 4-8
IP Address 4-9
MAC Address 4-8
Operational VLAN ID 4-12
PC Port Configuration 4-15
PC VLAN 4-15
Subnet Mask 4-9
SW Port Configuration 4-14
TFTP Server 1 4-10
TFTP Server 2 4-11
overview 4-1
unlocking options 4-4
Network Configuration web page 8-2, 8-6
network connectivity, verifying 9-4
networking protocol
802.1X
1-6
BootP 1-5
CDP 1-5
CPPDP 1-5
DHCP 1-5
HTTP 1-6
IP 1-6
RTCP 1-7
RTP 1-7
SCCP 1-7
SIP 1-7
TCP 1-8
TFTP 1-8
TLS 1-8
UDP 1-8
networking protocols, supported 1-4
Network Locale 4-26
Network Locale Version 4-26
network outages, identifying 9-9
network port
10/100/1000 SW
3-3
10/100 SW 3-3
IN-10
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
Index
configuring 4-14
connecting to 3-8
network requirements, for installing 3-2
network settings, startup configuration 3-17
network statistics 7-14, 8-11
Network Statistics screen 7-14
Network web page 8-3, 8-11
O
on hook call transfer 5-20
Operational VLAN ID 4-12
other group pickup 5-20
P
padlock icon 1-20, 4-4
PC, connecting to the phone 3-4
PCM file requirements, for custom ring
types
6-4
PC Port Configuration 4-15
PC Port Disabled 4-40
PC VLAN 4-15
Peer firmware sharing 4-44
personal directories 5-29
phone button templates, modifying 5-29
phone lines, buttons for 1-3
phone screen 2-6
phone settings access 4-2
physical connection, verifying 9-9
plugging in Cisco Unified IP Phone 3-7
PNG file 6-5, 6-6
power
maximum required from a switch
2-6
providing to the Cisco Unified IP
Phone
2-4
power consumption 2-6
Power over Ethernet (PoE) 2-4
Power Save Configuration menu
about
4-38
options
Days Display Not Active
4-38
Display Idle Timeout 4-38
Display On Duration 4-38
Display On Time 4-38
Display On When Incoming call 4-38
power source
causing phone to reset
9-12
description 2-4
effect on phone screen brightness 2-6
external power 2-4, 2-5
PoE 2-4, 2-5
power consumption 2-6
power injector 2-5
presence-enabled directories 5-21
privacy 5-21
Private Line Automated Ringdown
(PLAR)
5-21
programmable buttons, description 1-3
Index
IN-11
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
Proxy Server URL 4-25
Q
QoS Configuration menu
about
4-42
options
DSCP For Call Control
4-42
DSCP For Configuration 4-42
DSCP For Services 4-42
QRT softkey 5-22, 9-23
Quality Reporting Tool (QRT) 5-22, 9-23
R
Real-Time Control Protocol
See RTCP
Real-Time Transport Protocol
See RTP
Recording Tone
4-33
Recording Tone Duration 4-35
Recording Tone Local Volume 4-34
Recording Tone Remote Volume 4-34
redial 5-22
reset
basic
9-21
factory 9-22
resetting
basic
9-21
Cisco Unified IP phone 9-21
continuously 9-8
intentionally 9-11
methods 9-21
ring activity 5-22
ringer, indicator for 1-4
RingList.xml file format 6-3
S
SCCP, description 1-7
screen
See LCD screen
secure conference
description
1-20, 5-23
establishing 1-20
identifying 1-20
restrictions 1-21
secure SRST reference 1-17
securing the phone with a cable lock 3-13
security
CAPF (Certificate Authority Proxy
Function)
1-17, 3-18
configuring on phone 3-17
device authentication 1-16
encrypted configuration file 1-17
file authentication 1-16
image authentication 1-16
Locally Significant Certificate (LSC) 3-17
IN-12
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
Index
manufacturing installed certificate
(MIC)
1-16
media encryption 1-17
secure configuration file 2-9
secure SRST reference 1-17
security profiles 1-17, 1-19
signaling authentication 1-16
signaling encryption 1-17
Security Configuration menu (on Device
Configuration menu)
about
4-40
options
GARP Enabled
4-40
Logging Display 4-41
PC Port Disabled 4-40
Security Mode 4-41
Voice VLAN Enabled 4-41
Web Access Enabled 4-41
Security Configuration menu (on Settings
menu)
about
4-46
options
802.1X Authentication
4-48
802.1X Authentication Status 4-48
CAPF Server 4-48
CTL File 4-47
LSC 4-47
MIC 4-47
Security Mode 4-47
Trust List 4-47
Web Access Enabled 4-47
Security Mode 4-41
security profiles 1-17, 1-19
services
configuring for users
5-31
description 5-23
subscribing to 5-31
services button 1-3
Services URL 4-24
Services URL button 5-24
settings button 1-3
Settings menu access 3-18, 4-3
shared line 5-24
shield icon 1-19
signaling authentication 1-16
signaling encryption 1-17
silent monitoring 5-24
SIP, description 1-7
SIP Configuration menu 4-19
SIP General Configuration menu 4-19
softkey buttons, description 1-4
softkey templates, configuring 5-30
Span to PC Port 4-39
Speaker button
description
1-4
disabling 3-4
Speaker Enabled 4-32
speakerphone, button for 1-4
speed dial
Index
IN-13
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
buttons for 1-3
template for 5-30
speed dialing 5-2, 5-3, 5-24
SRST
description
4-18
secure reference 1-17
standard (ad hoc) conference 5-11
startup problems 9-2
startup process
accessing TFTP server
2-11
configuring VLAN 2-10
contacting Cisco Unified Communications
Manager
2-12
loading stored phone image 2-10
obtaining IP address 2-10
obtaining power 2-10
requesting configuration file 2-12
requesting CTL file 2-11
understanding 2-10
verifying 3-15
statistics
call
7-18
network 7-14, 8-11
streaming 8-15
Status menu
description
7-1
submenus on 7-3
status messages 7-4
Status Messages screen 7-4
Status Messages web page 8-3, 8-14
Stream 0 web page 8-15
Stream 1 web page 8-3, 8-15
Stream 2 web page 8-3, 8-15
Stream 3 web page 8-3, 8-15
streaming statistics 8-15
Subnet Mask 4-9
supplicant, in 802.1X 1-24
Survivable Remote Site Telephony
See SRST
SW Port Configuration
4-14
T
TCP 1-8
technical specifications, for Cisco Unified IP
Phone
D-1
telephony features
abbreviated dialing
5-2
anonymous call block 5-2
Audible message waiting indicator 5-3
auto answer 5-3
auto-pickup 5-3
barge 1-25, 5-4
block external to external transfer 5-4
Busy Lamp Field (BLF) speed dial 5-4
call display restrictions 5-5
caller ID 5-8
caller ID blocking 5-8
call forward 5-5
call forward configurable display 5-6
IN-14
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
Index
call park 5-6
call pickup 5-7
call recording 5-7
call waiting 5-7
Cisco Call Back 5-8
Cisco Unified Communications Manager
Assistant
5-9
client matter codes 5-10
conference 5-11
configurable call forward display 5-11
directed call park 5-12
direct transfer 5-12
extension mobility 5-14
fast dial service 5-14
forced authorization codes 5-15
group call pickup 5-15
hold 5-15
hold reversion 5-16
hunt group 5-16
immediate divert 5-16
join 5-17
log out of hunt groups 5-18
Log server 4-45
malicious caller identification
(MCID)
5-18
meet-me conference 5-18
mobile connect 5-19
mobile voice access 5-19
multilevel precedence and preemption
(MLPP)
5-19
music-on-hold 5-20
no not disturb (DND) 5-13
on hook call transfer 5-20
other group pickup 5-20
Peer firmware sharing 4-44
presence-enabled directories 5-21
privacy 5-21
redial 5-22
ring activity 5-22
services 5-23
Services URL button 5-24
shared line 5-24
silent monitoring 5-24
speed dialing 5-24
Time-of-Day Routing 5-25
touchscreen illumination disabling 5-25
transfer 5-25
video mode 5-26
video support 5-27
voice messaging system 5-27
TFTP
description
1-8
troubleshooting 9-4
TFTP Server 1 4-10
TFTP Server 2 4-11
time, displayed on phone 3-2
Time-of-Day Routing 5-25
TLS 2-8
touchscreen
Index
IN-15
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
cleaning 9-28
disabling 9-28
enabling 9-28
See also LCD screen
touchscreen illumination disabling
5-25
transfer 5-25
Transmission Control Protocol
See TCP
Transport Layer Security
See TLS
Trivial File Transfer Protocol
See TFTP
troubleshooting
Cisco Unified Communications Manager
settings
9-6
Cisco Unified IP Phone 9-1
Cisco Unified IP Phone Expansion Module
7914
9-20
DHCP 9-10
DNS 9-11
DNS settings 9-5
IP addressing and routing 9-5
network connectivity 9-4
network outages 9-9
phones resetting 9-11
physical connection 9-9
services on Cisco Unified Communications
Manager
9-6
TFTP settings 9-4
VLAN configuration 9-10
Trust List menu 4-50
U
UI Configuration menu 4-28
options
Auto Call Select
4-29
Auto Line Select 4-28
BLF for Call Lists 4-28
uncompressed wideband 1-1
Unlock softkey 4-50
User Datagram Protocol
See UDP
User Locale
4-26
User Locale Char Set 4-26
User Locale Version 4-26
User Options web page
description
5-33
giving users access to 5-33
specifying options that appear 5-33
users
adding to Cisco Unified Communications
Manager
5-32
configuring personal directories A-6
documentation for A-3
providing required information to A-1
providing support to A-2
subscribing to services A-4
IN-16
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
Index
V
verifying
firmware version
7-16
startup process 3-15
Video Capability Enabled 4-32
video mode 5-26
video support 5-27
VLAN
auxiliary, for voice traffic
2-4
configuring 4-12
configuring for voice networks 2-3
native, for data traffic 2-4
verifying 9-10
voice messaging system 5-27
voice messaging system, accessing A-5
voice quality metrics 8-17
voice VLAN 2-4
Voice VLAN Enabled 4-41
volume button 1-4
W
wall mounting 3-14
Web Access Enabled 4-41
web page
about
8-1
Access 8-3, 8-11
accessing 8-2
Console Logs 8-3
Core Dumps 8-3
Debug Display 8-3, 8-14
Device Information 8-2, 8-4
disabling access to 8-3
Ethernet Information 8-3, 8-11
Network 8-3, 8-11
Network Configuration 8-6
Network Configuration web page 8-2
preventing access to 8-3
Status Messages 8-3, 8-14
Stream 0 8-15
Stream 1 8-3, 8-15
Stream 2 8-3, 8-15
Stream 3 8-3, 8-15
wideband handset 4-36
option 4-31
user controllable 4-31
wideband headset 4-35
option 4-30
user controllable 4-30
X
XmlDefault.cnf.xml 2-9
302

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