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LINE THERMAL PRINTER
MODEL
CT-P290/CT-P291
CT-P292/CT-P293
User’s Manual
WEEE MARK
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IMPORTANT: This equipment generates, uses, and can radiate radio frequency energy
and if not installed and used in accordance with the instruction manual, may cause
interference to radio communications. It has been tested and found to comply with
the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC
Rules, which are designed to provide reasonable protection against such interference
when operated in a commercial environment. Operation of this equipment in a
residential area is likely to cause interference, in which case the user at his own
expense will be required to take whatever measures may be necessary to correct
the interference.
CAUTION: Use shielded cable for this equipment.
Sicherheitshinweis
Die Steckdose zum Anschluß dieses Druckers muß nahe dem Gerät angebracht und
leicht zugänglich sein.
For Uses in Canada
This Class A digital apparatus complies with Canadian ICES-003.
This digital apparatus does not exceed the class A limits for radio noise emissions
from digital apparatus, as set out in the radio interference regulations of the Canadian
department of communications.
Pour L’utilisateurs Canadiens
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
Cet appareil numérique ne dépasse pas les limites de carégorie a pour les émissions
de bruit radio émanant d’appareils numériques, tel que prévu dans les réglements
sur l’interférence radio du départment Canadien des communications.
This printer conforms to the following Standards:
The Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EC, the RoHS
Directive 2002/95/EC, and the WEEE Directive 2002/96/EC.
LVD:EN60950-1
EMC : EN55022 Class A
EN61000-3-2
EN61000-3-3
EN55024
This declaration is applied only for 230V model.
Declaration of Conformity
— 1 —
GENERAL PRECAUTIONS
Before using this product, be sure to read through this manual. After having read
this manual, keep it in a safe, readily accessible place for future reference.
The information contained herein is subject to change without prior notice.
Reproduction or transfer of part or all of this document in any means is prohibited
without permission from Citizen Systems.
Note that Citizen Systems is not responsible for any operation results regardless
of missing, error, or misprinting in this manual.
Note that Citizen Systems is not responsible for any trouble caused as a result of
using options or consumables that are not specified in this manual.
Except explained elsewhere in this manual, do not attempt to service, disassemble,
or repair this product.
Note that Citizen Systems is not responsible for any damage attributable to
incorrect operation/handling or improper operating environments that are not
specified in this manual.
Data is basically for temporary use and not stored for an extended period of time
or permanently. Please note that Citizen Systems is not responsible for damage
or lost profit resulting from the loss of data caused by accidents, repairs, tests or
other occurrence.
If you find loss of information, error, or uncertain matter, please contact your
Citizen Systems dealer.
CITIZEN is a registered trade mark of Citizen Holdings Co., Japan
CITIZEN es una marca registrada de Citizen Holdings Co., Japón
Company names and product names in this manual are trademarks or
registered trademarks of relevant companies.
Copyright c 2010 by CITIZEN SYSTEMS JAPAN CO., LTD.
— 2 —
SAFETY PRECAUTIONS ... WHICH SHOULD BE STRICTLY OBSERVED
Before using this product for the first time, carefully read these SAFETY PRECAUTIONS.
Improper handling may result in accidents (fire, electric shock or injury).
In order to prevent injury to operators, third parties, or damage to property, special
warning symbols are used in the User’s Manual to indicate important items to be strictly
observed.
After having read this Manual, keep it in a safe, readily accessible place for future
reference.
Some of the descriptions contained in this manual may not be relevant to some printer
models.
The following describes the degree of hazard and damage that could occur if the printer
is improperly operated by ignoring the instructions indicated by the warning symbols.
This symbol is used to alert your attention to important items.
WARNING
Neglecting precautions indicated by this symbol may result in injury or damage to
properties.
CAUTION
This symbol is used to alert you to the danger of electric shock or electrostatic
damage.
This symbol denotes a request to unplug the printer from the wall outlet.
This symbol is used to indicate useful information, such as procedures, instructions
or the like.
This symbol is used to indicate prohibited actions.
Neglecting precautions indicated by this symbol may result in fatal or serious injury.
— 4 —
Do not use the printer under the following conditions.
A state subject to vibration or unstable state.
A state with this product slanted.
• Otherwise dropping may cause injury.
• Poor print quality may occur.
A state where the printer ventilation holes are obstructed by a nearby
wall or other equipment.
A state where any object is placed on the printer
A state where the printer is covered or wrapped by a cloth or bed
clothing
Be careful about internal heat buildup, which could cause fire and
deform the case.
Avoid using the printer near a radio or TV set or from supplying it
from the same outlet as these appliances.
Avoid using the printer interconnected with a cable or cord that has
no protection against noise. (For interconnections, use shielded or a
twisted pair of cables and ferrite cores, or other anti-noise devices.)
Avoid using the printer with a device that is a strong source of noise.
The printer may have an adverse effect on nearby radio or TV
transmissions. There may also be cases when nearby electrical
appliances adversely influence the printer, causing data errors or
malfunction.
A state where this product is installed vertically or sidelong.
Malfunction, failure, or electric shock may result.
CAUTION
Use the printer with its grounding post connected to a convenient
grounding facility.
•If leakage occurs electric shock may result.
Do not connect the printer’s grounding post onto any of the following
facilities:
* Utility gas piping
A gas explosion could result.
* Telephone line ground
* Lightning rod
• If lightning strikes a large surge of current may cause fire or
shock.
* Utility water pipes
• Plastic water pipes should not be used for grounding. (Those
approved by a Waterworks Department may be used.)
Before connecting or disconnecting the grounding lead to or from
the printer, always unplug it from supply outlet.
— 6 —
Caution label is attached on the position shown in the following figure. Carefully
read the precautions in handling before using the printer.
THIS LABEL INDICATES THE
RISK OF ANY INJURY DUE TO
“HIGH TEMPERATURE” OF THE
PRINT HEAD.
To prevent possible failure of this product, never use the equipment
under the following condition.
During printing, do not open the front cover.
Avoid operating the printer without paper properly loaded.
Avoid the use of paper not complying with specifications.
•May result in poor print quality.
Avoid using torn pieces of paper or spliced with plastic adhesive
tapes.
Avoid forcibly pulling already loaded paper by hand.
Avoid wedging the paper into the printer.
•May jam paper.
Avoid using a sharp pointed device to operate panel keys.
Be sure to firmly insert the cable plug into its mating socket.
•A cross connection may damage the printer’s internal electronics or
the host system’s hardware.
CAUTION
Do not transport this printer with the paper roll inside.
•Printer failure or breakage may occur.
— 7 —
Observe the following precautions for daily maintenance.
When cleaning the printer, always turn it off and unplug it from the
supply outlet.
Use a soft, dry cloth for cleaning the surface of the printer case.
For severe stains, use a soft cloth slightly dampened with water.
Never use organic cleaning solvent such as alcohol, paint thinner,
trichloroethylene, benzene, or ketone. Never use a chemically
processed cleaning cloth.
To remove paper dust, use a soft brush.
CAUTION
The thermal head is at a dangerously high temperature immediately
after printing. Allow it to cool off before launching maintenance work.
DAILY MAINTENANCE
To prevent injury and printer failures from worsening, observe the
following:
Do not touch the printing surface of the thermal head.
Do not touch any of the moving parts (e.g., paper cutter, gears, active
electrical parts) while the printer is working.
In case of trouble do not attempt to repair the printer. Ask Citizen
Systems service for repair.
Be careful that the printer cover does not entrap your hands or fingers.
Be careful with sharp edges on the printer. Do not allow them to
injure you or damage property.
•May result in electric shock, burn, or injury.
CAUTION
If the printer emits smoke, an odd smell, or unusual noise while printing,
immediately abort the current print session and unplug the printer from
the supply outlet.
— 8 —
THE TABLE OF CONTENTS
1. GENERAL OUTLINE ....................................................................9
1.1 Features ..........................................................................................9
1.2 Unpacking .....................................................................................10
1.3 Model Classification.....................................................................11
1.4 Basic Specifications .....................................................................12
1.5 Power Supply Used .....................................................................13
2. EXPLANATION OF PRINTER PARTS........................................ 13
2.1 Printer Appearance ......................................................................13
2.2 Front Cover Inside ........................................................................14
2.3 Operation Panel ............................................................................15
2.4 Other Built-in Functions ...............................................................15
3. PREPARATION ...........................................................................16
3.1 Mounting on Rack ........................................................................16
3.2 Connecting Power Cord and Data Cable ....................................17
3.3 Opening and Closing Front Cover ..............................................19
3.4 Setting Paper ................................................................................19
3.5 Adjusting Paper Adjust Guide .....................................................20
3.6 Setting DIP Switch .......................................................................21
4. MAINTENANCE AND TROUBLESHOOTING ........................... 23
4.1 Releasing Cutter Lock ..................................................................23
4.2 Cleaning the Print Head and Platen ............................................24
4.3 Self-printing ..................................................................................24
4.4 Hexadecimal Dump Printing .......................................................25
4.5 Resetting the Printer ....................................................................25
4.6 Error Indication .............................................................................26
5. OTHER .......................................................................................27
5.1 External Views and Dimensions .................................................27
5.2 Printing Paper ...............................................................................28
5.3 Manual Setting of Memory Switches .........................................29
5.4 Specifications of Power Supply and Interface Connectors ......32
5.5 Specifications of Connector for USB Interface ..........................33
— 9 —
1. GENERAL OUTLINE
This product is a thermal panel printer to be built in a rack or the like that can
be used for a variety of applications including data communication terminals,
POS terminals, and various kinds of terminals for measuring instruments.
With extensive built-in features, it can be used in a wide range of applications.
Before using this product, be sure to read through this manual.
1.1 Features
Clamshell structure facilitating paper handling and head cleaning
Drip-proof design of panel (against vertical drips) (Protection class: JIS Class 1)
High speed (150 mm/s) printing.
Low noise printing by line thermal system.
Durable to low temperature operation up to -20°C*.
Equipped with auto cutter (full and partial cutting) (CT-P291/CT-P293)
Factory-set optional USB interface.
Built-in input buffer.
A variety of multiple choices of functions by memory switch.
Registration of user-defined characters and logos into flash memory.
Page mode. Now you can arrange pages freely.
Barcode & 2D Barcode printing is supported.
*This feature is supported only with the printer. The user is requested to prepare the power
supply and other peripheral devices.
— 10 —
1.2 Unpacking
When unpacking the printer, confirm that the following are provided:
Printer: 1
Sample paper roll: 1 roll
Quick start guide: 1
Wiring cable: 1
Ferrite core: 1
Mounting attachment: 1
Screws for fixing mounting attachment: 2
Wire clamp: 1
CD-ROM: 1
Power connector board (DC type only): 1
Power connector board cover (DC type only): 1
Screws for mounting power connector board (DC type only): 2
Printer
Sample paper roll Quick start guide Wiring cable
(NN type) (DC type)
Mounting
attachment
Screws for fixing
mounting
attachment
Wire clamp CD-ROM
Power connector
board
Power connector
board cover
Screws for
mounting power
connector board
DC type only
Ferrite core
— 11 —
1.3 Model Classification
The printer models are classified by the following designation method:
CT - P290
AL U - WH - NN
Wiring cable
NN: Standard harness
DC: HOSHIDEN connector use
Body case color
WH: White
Interface
PR: Serial+Parallel
UB: USB only (Option)
AL:Serial+Parallel+USB
Model
0: 2 inch (Without auto cutter)
1: 2 inch (With auto cutter)
2: 3 inch (Without auto cutter)
3: 3 inch (With auto cutter)
Destination
J: Japan
U: North America
— 12 —
Item Specifications
Model CT-P290 CT-P291 CT-P292 CT-P293
Print method Line thermal dot print method
Print width 54 mm (default 51 mm)/432 dots, 72 mm/576 dots
Dot density 8 dots/mm
Print speed*1 MAX 150 mm/s (1200 dot lines/s)
Number of print
Font A: 34 columns (default) Max 36columns Font A: 48 columns
columns
Font B: 45 columns (default) Max 48columns Font B: 64 columns
Font C: 51 columns (default) Max 54columns Font A: 72 columns
Character size Font A: 12 × 24 dots, 1.50 × 3.00 mm
Font B: 9 × 17 dots, 1.13 × 2.13 mm
Font C: 8 × 16 dots, 1.00 × 2.00 mm
As space for internal space of character font is included, actual character
is smaller than those in the above table.
Character type Alphanumeric, International (12 characters × 16 countries), PC437
PC850(858)/852/857/858/860/863/864/865/866/WPC1252/Katakana/
Thai code 18
User memory 256 KB (Capable of registering user-defined characters and logos)
Types of bar code UPC-A/E, JAN (EAN) 13/8 columns, ITF, CODE 39, CODE 128,
CODABAR, CODE 93, PDF417, QR Code
Line spacing 4.25 mm (1/6 inch) Settable by a command
Paper roll Paper width 48-58 mm Paper width 80-58 mm
Paper thickness: 65-75 µm
Interfacing *2 Serial (RS-232C compliant)
Parallel (Centronics or IEEE1284 nibble mode compliant)
USB (Option)
Input buffer 4k bytes/45 bytes (Parallel is only for 4K setting.)
Input voltage Input voltage DC24 V ±10%, Current consumption: 1.9A (9A at peak)
Weight 650g 700g 750g 800g
Outside dimensions 2 inch model:107(W) × 120.5(D) × 109 (H) mm
3 inch model:127(W) × 120.5(D) × 109 (H) mm
Operating temperature
20 to 50°C(* 0 to 45°C in the use of 36AD2), 35 to 85% RH (No condensation)
and humidity *3
Storage temperature 20 to 60°C, 10 to 90% RH (No condensation)
and humidity
Reliability Print head life: 100 km, 1 × 10
8
pulses (At normal temperature/
humidity with recommended paper used)
Auto cutter life:1 million cuts (At normal temperature, normal humidity,
with 65 mm paper with full cutting)
Safety standard *4 UL, C-UL, FCC Class A, TÜV-Bauart, CE Marking
1.4 Basic Specifications
Notes:
*1: The above print speed is available under the condition of 24.0 V, 25 C and print duty of 12.5%.
Print speed may be delayed by the setting of print conditions or by the combination of
commands.
*2: Interface installed varies by model category.
*3: However, print quality may partly be out of warranty.
*4: Standard acquired by the use of CITIZEN AC adapter 36AD2.
— 13 —
2.
EXPLANATION OF PRINTER PARTS
2.1 Printer Appearance
Operation panel cover
Manual cutter
(CT-P290/CT-P292 only)
Case
(Front view) (Rear view)
Front cover
Opened or closed in the case of paper handling, paper jam, etc.
Manual cutter(CT-P290/CT-P292 only)
Used when cutting paper. (If the paper length is short, cutting remainder
may present.)
Case
Internal mechanism is covered with the case. Do not apply excessive force.
Operation panel cover
Opened or closed when changing the DIP switch setting.
Operation panel
Provides LED indication of the printer status. The FEED button allows paper
feeding.
USB interface (Optional)
Use a mini-B type connector.
1.5 Power Supply Used
Power supply that can meet these specifications shall be prepared.
The power supply shall be capable of supplying DC 24 V ±10%, 1.2 to 1.5A
(9A or more at peak).
CAUTION!
Avoid using power supply having excessively high current capacity.
Operation
panel
Front cover
USB interface
(Optional)
Interface
FG terminal
Power connector board (AT type)
Mounting
attachment
— 14 —
Interface
Attached power cord and wiring cable are connected.
FG terminal
The printer frame is connected to ground. Be sure to keep this wiring.
Mounting attachment
A metal attachment for mounting the printer in a rack or the like.
Power connector board
Used for connecting the AC adapter.
2.2 Front Cover Inside
See 5.4 Specifications of Power Supply and Interface Connectors
Paper holder
A place where thermal paper roll is set.
Paper adjust guide
Adjusts this guide to meet the paper width to be set.
Paper guide
Thermal paper roll is set and held.
Auto cutter fixed blade
Used for cutting paper.
DIP switch
Allows various kinds of setting.
Thermal head
Prints characters and/or graphic data on thermal paper.
Platen
Feeds paper while pressing the thermal paper onto thermal head.
Auto cutter (CT-P292/CT-P293)
Cuts the paper with a command at the end of printing. Cutting method is
selectable between partial cut and full cut with a command.
Paper holder
Paper guide
Auto cutter
(CT-P291/CT-P293)
Platen
Thermal head
DIP switch
Auto cutter fixed blade
See 3.4 Setting Paper
See 3.6 Setting DIP Switch
Paper adjust guide
— 15 —
2.3 Operation Panel
FEED switch
Pressing this button once causes the paper to feed one line. The longer the
button is pressed, the more paper is fed.
In case of auto cutter error, press the FEED button after removing the cause
of the error.
POWER LED (Green)
Illuminated when the printer power is on and off when the printer power is
off. May blink or light in a special mode or in case of failure.
ERROR LED (Red)
Lights or blinks in case of an error, etc.
The interval length of blinking represents the type of error.
PAPER LED (Orange)
Lights or blinks when paper is empty.
2.4 Other Built-in Functions
User memory
Allows downloading of user-defined characters and logo data in the
nonvolatile memory. The stored data remains even after the printer power is
turned off. For the registration method, refer to Command Reference Manual
in separate document. For the registration method, refer to Command
Reference Manual contained in the CD-ROM supplied with the printer.
Memory switch (Memory SW)
Setting of various kinds of functions can be stored in nonvolatile memory.
The functions are valid even if the printer power is turned off.
See 4.6 Error Indication
POWER LED
FEED switch
ERROR LED PAPER LED
— 16 —
3. PREPARATION
3.1 Mounting on Rack
1. Insert the printer into the specified rack, etc. as shown in the following figure.
2. Attach the supplied mounting attachment to the printer from the rear and fix
the printer with the supplied screws.
3. After mounting, make sure the front cover can be opened and closed normally.
4. Apply appropriate force when tightening the screws while paying attention
to prevent deformed mounting attachment and printer case. Excessive
tightening may cause not only stress on the printer but also printer failure,
etc.
5. The mounting rack shall be about 1 to 3 mm thick.
CAUTION!
Screws for fixing mounting attachment must not be longer than 15 mm.
Install the printer with its front cover set vertical.
Mounting attachment
Rack
Printer
Front cover
— 20 —
3.5 Adjusting Paper Adjust Guide
By changing the position of the paper adjust guide, narrower paper can be set.
The paper adjust guide is set to the factory to the position shown below.
For CT-P290/CT-P291: 58-mm wide paper roll
For CT-P292/CT-P293: 80-mm wide paper roll
1. Open the front cover and loosen the screw that fixes
the paper adjust guide. The amount of loosening the
screw is a half turn of a screwdriver. Excessive loosening
the screw may result in detachment of screw.
2. In order to secure the clearance between the paper roll
used and paper adjust guide, set a spacer (coin or the
like) with a diameter of 1 to 2 mm to the paper holder
located at the FEED switch side.
3. With the paper adjust guide pressed to the edge of the
paper roll, position the paper adjust guide.
4. Tighten the screw with a Phillips screwdriver to fix the
adjust guide while pressing and holding the paper adjust
guide not to get slanted. Excessive tightening may result
in breakage of the paper adjust guide.
5. Remove the spacer and verify that there is a clearance
by moving the paper roll toward right and left.
CAUTION!
If you change the paper width, degradation of print quality, faulty paper feeding, shorter
life, or other phenomenon may occur in rare case. In this case, verify that there is no
fault in the use conditions of printing. Even if no improvement is achieved, return the
paper width to the value specified at the time of factory shipment.
If you change the paper width, paper-loading feature may be degraded.
spacer
— 21 —
3.6 Setting DIP Switch
To set the DIP switch, the operation panel cover must be removed.
Remove the operation panel cover by using the following procedure.
1. Tu rn the printer power off.
2. Pressing the hooks at both sides remove the operation panel cover.
3. Set the DIP switch.
4. Return the operation panel to the former position.
(The printer does not operate if the operation panel is detached.)
Operation panel cover
Switch No. Function OFF ON
Switch No. Function OFF ON
CT-P290
Initial
Settings
1
Auto cutter
Available - OFF
2 OFF
3 OFF
4 Destination Japan North America ON
5 Spare Fixed - OFF
6 Print head installed - 2 inch ON
7 Character Normal Low current consumption OFF
8 Reserved Fixed - OFF
CT-P291
Initial
Settings
1
Auto cutter
- Unavailable ON
2 OFF
3 OFF
4 Destination Japan North America ON
5 Spare Fixed - OFF
6 Print head installed - 2 inch ON
7 Character Normal Low current consumption OFF
8 Reserved Fixed - OFF
Interface See Table below.
Interface See Table below.
— 22 —
Baud Rate (bps)
Switch No. Function OFF ON
Switch No. Function OFF ON
CT-P292
Initial
Settings
1
Auto cutter
Available - OFF
2 OFF
3 OFF
4 Destination Japan North America ON
5 Spare Fixed - OFF
6 Print head installed 3 inch - OFF
7 Character Normal Low current consumption OFF
8 Reserved Fixed - OFF
CT-P293
Initial
Settings
1
Auto cutter
- Unavailable ON
2 OFF
3 OFF
4 Destination Japan North America ON
5 Spare Fixed - OFF
6 Print head installed 3 inch - OFF
7 Character Normal Low current consumption OFF
8 Reserved Fixed - OFF
Selecting Interface
Switch No.
23
Parallel + USB (VCOM) OFF OFF
Parallel + USB (Printer class) OFF ON
Serial MSW setting + USB (VCOM) ON OFF
Serial 19200*+ USB (Printer class) ON ON
* With initial setting, 19200 bps, stop bit 2, 8 bits, no parity
Interface See Table below.
Interface See Table below.
2

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