Bedienungsanleitung Climastar PRO 3in1 comfort (Seite 17 von 84) (Englisch)

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6- FAQs

PROBLEM PROBABLE CAUSE SOLUTION

The device does not heat up The device is in energy-saving mode

Due to the thermal inertia, the device transfers

heat to the room; should you need more

temperature, increase the device temperature

The room does not reach the

desired temperature

Incorrect setting of the set temperature

Check

the set temperature on the display to

verify it is the desired temperature.

Improper sizing The power is not the adequate for the place in

which it has been installed

Excessive height Make sure the system is installed at the

recommended height

Input and output grids are obstructed Do not place anything on top of the radiator

and do not install it inside a cavity wall.

The radiator does not

operate

Set temperature below room temperature Rise the radiator’s set temperature until it is 1

degree above the room temperature

Check that the automatic control is not down. If it is down

put it up.

Check that the automatic control is not down.

If it is down put it up

Make sure the installation is correct and that

there are independent lines for the heating

system with a 2.5 mm2 cable gauge and a

maximum power of 3500 w

Switch it off Set the switch in position I

Program is OFF Check that the set program is the chosen one

or set the one you desire.

The radiator stains the walls

Radiator located at a very low height The minimum height from the floor to the

radiator’s lower part must be at least 25 cm

Dust accumulation on the wall Vacuum it at the beginning of each heating

system

Type of painting on the wall Paints with a high content in rutile are likely

to darken

Blocked buttons No response from operating buttons Press buttons MODE and  for 3 seconds.

7- GUARANTEE

CLIMASTAR guarantees that in the moment of its purchase the product is free of any defect in the materials and in the work force (limited

guarantee). CLIMASTAR offers a commercial and voluntary guarantee; conditions included are similar to those of the legal guarantee, being

CLIMASTAR responsible for the non-conformities arisen in the terms and conditions mentioned below. Moreover, CLIMASTAR offers a total

warranty of 2 years in the spare parts.

- CLIMASTAR is responsible for the non-conformities arisen within the 6 months following the date of sale. If the non-conformity arises after

those 6 months, the user shall prove that the non-conformity already existed when delivered. The user must inform CLIMASTAR of said

non-conformity in a period inferior to two months.

- To obtain the service under the terms of this warranty it is important to detail the device’s purchasing date because the warranty period starts

with the purchase invoice of the system customer. However, in no case this warranty will be liable for defects that may arise after thirty-six

months from the manufacture date.

- This warranty is strictly limited to the repairing in the factory of the manufacturing defect part or parts of the device, or to the complete

replacement of the system when, in the opinion of the manufacturer, it is not possible or is uneconomical. This does not include any other

type of expenditure as an installation, assembly, disassembly or transport.

- This warranty does not cover defects and / or malfunction caused by accidents, misuse, negligence, wears, breakage, an incorrect installation

and poor electricity supply to the system. This warranty is also excluded if it is used with another purpose other than heating, for an alteration,

modification, tampering or unauthorized repairing of the product, and by other different causes beyond the manufacturer’s reach after the

delivery of the product.

- The warranty does not cover the costs and expenses incurred to access the device or installation, such as in hidden locations, heights, non-

practicable ceilings. Neither does it include the costs derived from removing or replacing any structural element to access the device or the

installation.

- No heating system will be returned to CLIMASTAR without a previous codified and official MERCHANDISE RETURN AUTHORIZATION.

CLIMASTAR assumes no liability for any equipment that is returned without the previously mentioned MERCHANDISE RETURN

AUTHORIZATION.

- CLIMASTAR and/or its agents have the right to decide whether to replace the system or to repair the damaged components. None of these

options will extend the original warranty period.

- Any reparation must be done by the Technical Service and authorized by the manufacturer and/or any of its agents; any manipulation done

by unauthorized personal will void this warranty. In case of substitution of the device the buyer must go to the selling centre which will be

in charge of receiving the system.

- RESPONSIBILITY LIMITATION: CLIMASTAR as a manufacturer is not responsible for any personal or material damage that directly or

indirectly might result of a non-proper installation, from an improper handling or neither for the lack of technical qualified staff, nor for the

installation costs which are expressly excluded from this warranty.

- None of the present conditions may be extended or modified without the express consent of CLIMASTAR.

Climastar PRO 3in1 comfort Seite 17

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