43 CE 3520
EN W
W
The manufacturer (or importer) is responsible for en-
suring the product complies with the requirements of
applicable legal regulations as well as those of the r
evant technical standards
sible for ensuring the product has the properties the
manufacturer described in documents related to the
goods or those reasonably expected by the customer
with regard to the natur
advertising produced by the manufacturer
ther they are responsible f
that aproduct of the same type is normally used for
The quality warranty term is 24 months from product
takeover by the customer
The warranty does not apply to wear and tear caused
by regular use.
any warranty claims if
over
the defect is attributable to the customer
The warranty speci
• if the product installation, operation and service
conditions stipulated in the product operating
manual have not been adhered t
• to malfunctions caused due to mechanical, heat
or chemical damage, short circuit, over voltage or
incorrect installation,
• to malfunctions caused by an inexpert third-par
intervention,
• to malfunctions caused by natural disaster
• to malfunctions caused by insuffi
priate maintenance in violation of the oper
manual, including malfunctions caused by water
and other sediments,
• to changes in colour of the heating surface or to
scratching of the surface caused as aresult of us-
ing the products in an unusual manner
• to appearance and functional changes caused by
exposure to sunlight, thermal radiation of w
and other sediments,
• if the service life of certain product par
e.g. f
The warranty does not apply to any pr
vices provided along with the pr
tional articles, etc.).
Filing ac
Acomplaint against a
soon as identi
the warranty term.
The customer must product complaint with
the dealer from which they have pur
duct, or with any authorised service centre, a
which is included in the product package, or available at
ww
While produc
be duly cleaned and securely packed so as to prev
any damage during its transport to an authorised
service centre, where r
delivered in person.
The customer must submit proof of ha
ed apurchase contract for the product by producing
the receipt.
While
cate the noted defect and identify the pref
plaint application method.
Complain
As long as the noted defect may be remo
has the right to have the def
charge on atimely basis.
Where such a
gard to the nature of the def
to be supplied a new defect-free product (replace-
ment), or
product only
However
thereof is not proportionate with regard t
of the defect, especially if the defect can be removed
without undue delay
have the defect remo
EN W ARR ANT Y TERMS
W arr an t y
T he manufac tur er (or impor t er) is r esponsible f or en-
sur ing the pr oduc t c omplies with the r equir emen ts of
applicable legal r egula tions as w ell as those of the r el-
ev an t t echnical standar ds . M or eo v er , they ar e r espon-
sible f or ensur ing the pr oduc t has the pr oper ties the
manufac tur er descr ibed in documen ts r ela t ed t o the
goods or those r easonably e xpec t ed b y the cust omer
with r egar d t o the na tur e of the goods or based on
adv er tising pr oduc ed b y the manufac tur er , and fur -
ther they ar e r esponsible f or ensur ing the pr oduc t is
t f or the pur pose pr oposed b y the manufac tur er or
tha t apr oduc t of the same t ype is nor mally used f or .
T he qualit y w ar r an t y t er m is 24 mon ths fr om pr oduc t
takeo v er b y the cust omer .
T he w ar r an t y does not apply t o w ear and t ear caused
b y r egular use . T he cust omer shall not be en titled t o
an y w ar r an t y claims if , pr ior t o tak ing the pr oduc t
o v er , they k new the pr oduc t c on tained a def ec t or if
the def ec t is a ttr ibutable t o the cust omer .
T he w ar r an t y speci cally does not apply :
• if the pr oduc t installa tion, oper a tion and ser vic e
c onditions stipula t ed in the pr oduc t oper a ting
manual ha v e not been adher ed t o ,
• t o malfunc tions caused due t o mechanical , hea t
or chemical damage , shor t cir cuit , o v er v oltage or
inc or r ec t installa tion,
• t o malfunc tions caused b y an ine xper t thir d-par t y
in t er v en tion,
• t o malfunc tions caused b y na tur al disast er ,
• t o malfunc tions caused b y insuffi cien t or inappr o -
pr ia t e main t enanc e in viola tion of the oper a ting
manual , including malfunc tions caused b y w a t er
and other sedimen ts ,
• t o changes in c olour of the hea ting sur fac e or t o
scr a t ching of the sur fac e caused as ar esult of us-
ing the pr oduc ts in an unusual manner ,
• t o appear anc e and func tional changes caused b y
e xposur e t o sunligh t , ther mal r adia tion of w a t er
and other sedimen ts ,
• if the ser vic e lif e of c er tain pr oduc t par ts e xpir es ,
e .g . f or ac cumula t ors , bulbs , et c .
T he w ar r an t y does not apply t o an y pr oduc ts and ser -
vic es pr o vided along with the pr oduc t (g if ts , pr omo -
tional ar ticles , et c .).
F iling ac omplain t
A c omplain t against a pr oduc t def ec t must be led as
soon as iden ti ed , y et no la t er than bef or e the end of
the w ar r an t y t er m.
T he cust omer must le a pr oduc t c omplain t with
the dealer fr om which they ha v e pur chased the pr o -
duc t , or with an y author ised ser vic e c en tr e , a list of
which is included in the pr oduc t pack age , or a v ailable a t
w w w .m y - c onc ept .c om.
W hile ling a pr oduc t c omplain t , the pr oduc t must
be duly cleaned and secur ely packed so as t o pr ev en t
an y damage dur ing its tr anspor t t o an author ised
ser vic e c en tr e , wher e r elev an t , unless the pr oduc t is
deliv er ed in person.
T he cust omer must submit pr oof of ha ving c onclud-
ed a pur chase c on tr ac t f or the pr oduc t b y pr oducing
the r ec eipt .
W hile ling their c omplain t , the cust omer must indi-
ca t e the not ed def ec t and iden tify the pr ef er r ed c om-
plain t applica tion method .
C omplain ts pr o c essing
A s long as the not ed def ec t ma y be r emo v ed , the user
has the r igh t t o ha v e the def ec t duly r emo v ed fr ee of
char ge on atimely basis .
W her e such a pr oc edur e is not r easonable with r e -
gar d t o the na tur e of the def ec t , the user ma y r equir e
t o be supplied a new def ec t -fr ee pr oduc t (r eplac e -
men t), or , wher e the def ec t applies t o a par t of the
pr oduc t only , r eplac emen t of the par t c onc er ned .
Ho w ev er , if r eplac emen t of the pr oduc t or an y par t
ther eof is not pr opor tiona t e with r egar d t o the na tur e
of the def ec t , especially if the def ec t can be r emo v ed
without undue dela y , the cust omer has the r igh t t o
ha v e the def ec t r emo v ed fr ee of char ge .
If the noted defect is not removable, or if the cust
er becomes entitled to replac
a part thereof, yet the r
for example due to the pr
out, the customer has the right to return the product
(withdrawal from the c
The customer shall hav
placement) or to replac
even if the defect can be remov
not properly use the product due to repeated oc
rence of the defect or due to a
fects. In such acase, the customer also has the right to
return the product (by withdrawing fr
If the product is not returned (the customer does
not withdraw from the con
does not apply the right to anew def
(replacement), to r
repair of the product, they may request areasonable
discount.
able discount if a new defect-free pr
be supplied to them, or if a
replaced or the product repair
is remedied within areasonable time limit, or if rem-
edying the situation would creat
on the part of the customer
The seller
authorised by them must decide about each complaint
immediately or within three business day
ed cases.
of time, depending on the type of product concerned,
required f
A
with without any undue delay
30 calendar days of the complaint
the seller and the customer agree on alat
On returning the product (withdrawing from the c
tract) the customer must return any accessories and
documents supplied along with the product.
The customer does not have the right t
defective parts and components of the product re-
placed as part of arepair of the product.
This shall be without prejudice to an
customer may hav
product.
Remark: Complaints against products damaged in
transport are governed by the carrier’
procedure
Manufacturer
Jindřich Valen
Vysokomýtská 1800, 56501 Choceň
Czech Republic
tel.: +420 465471433
fax +420 465473304
Company ID No
email: servis@my-concept.cz
www
Product data
Model:
Production number:
Date of purchase: Seal and signature of vendor:
