Bedienungsanleitung Concept VP4201 (Seite 105 von 118) (Deutsch, Englisch, Französisch, Italienisch, Spanisch, Polnisch)

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VP4201 VP4201

Product data

Model:

Production number:

Date of purchase: Seal and signature of vendor:

Complaints processing

As long as the noted defect may be removed, the user

has the right to have the defect duly removed free of

charge on a timely basis.

If the noted defect is not removable, or if the customer

becomes entitled to replacement of the product or a part

thereof, yet the replacement is not possible, for example

due to the product having been sold out, the customer

has the right to return the product (withdrawal from the

contract).

The customer shall have the right to a new product

(replacement) or to replacement of a part of the product

even if the defect can be removed, provided they cannot

properly use the product due to repeated occurrence of

the defect or due to a high number of such defects. In

such a case, the customer also has the right to return the

product (by withdrawing from the contract).

If the product is not returned (the customer does

not withdraw from the contract), or if the customer

does not apply the right to a new defect-free product

(replacement), to replacement of a part thereof or to

repair of the product, they may request a reasonable

discount. The customer also has a right to a reasonable

discount if anew defect-free product cannot be supplied

to them, or if aproduct part cannot be replaced or the

product repaired unless the situation is remedied within

a reasonable time limit, or if remedying the situation

would create major discomfort on the part of the

customer.

The seller, authorised service centre or a staﬀ member

authorised by them must decide about each complaint

immediately or within three business days in complicated

cases. This term does not include a reasonable period

of time, depending on the type of product concerned,

required for the defect to be assessed by an expert.

A complaint, including defect removal, must be dealt

with without any undue delay, yet no later than within

30 calendar days of the complaint ﬁling date, unless the

seller and the customer agree on a later deadline.

On returning the product (withdrawing from the

contract) the customer must return any accessories and

documents supplied along with the product.

The customer does not have the right to keep the

defective parts and components of the product replaced

as part of a repair of the product.

This shall be without prejudice to any other rights the

customer may have in relation to the purchase of the

product.

Remark: Complaints against products damaged in

transport are governed by the carrier’s complaints

procedure.

Manufacturer

Jindřich Valenta - Concept

Vysokomýtská 1800, 565 01 Choceň

Czech Republic

tel.: +420 465 471 400

fax +420 465 473 304

Company ID No. 13216660

email: servis@my-concept.cz

www: www.my-concept.com

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Concept VP4201 Seite 105

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