Bedienungsanleitung Concept VS5021 (Seite 23 von 27) (Deutsch, Englisch, Französisch, Italienisch, Spanisch, Polnisch)

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EN WARRANTY TERMS

Warranty

The manufacturer (or importer) is responsible for en-

suring the product complies with the requirements of

applicable legal regulations as well as those of the rel-

evant technical standards. Moreover, they are respon-

sible for ensuring the product has the properties the

manufacturer described in documents related to the

goods or those reasonably expected by the customer

with regard to the nature of the goods or based on

advertising produced by the manufacturer, and fur-

ther they are responsible for ensuring the product is

 t for the purpose proposed by the manufacturer or

that aproduct of the same type is normally used for.

The quality warranty term is 24 months from product

takeover by the customer.

The warranty does not apply to wear and tear caused

by regular use. The customer shall not be entitled to

any warranty claims if, prior to taking the product

over, they knew the product contained adefect or if

the defect is attributable to the customer.

The warranty speci cally does not apply:

• if the product installation, operation and service

conditions stipulated in the product operating

manual have not been adhered to,

• to malfunctions caused due to mechanical, heat

or chemical damage, short circuit, over voltage or

incorrect installation,

• to malfunctions caused by an inexpert third-party

intervention,

• to malfunctions caused by natural disaster,

• to malfunctions caused by insu cient or inappro-

priate maintenance in violation of the operating

manual, including malfunctions caused by water

and other sediments,

• to changes in colour of the heating surface or to

scratching of the surface caused as aresult of us-

ing the products in an unusual manner,

• to appearance and functional changes caused by

exposure to sunlight, thermal radiation of water

and other sediments,

• if the service life of certain product parts expires,

e.g. for accumulators, bulbs, etc.

The warranty does not apply to any products and ser-

vices provided along with the product (gifts, promo-

tional articles, etc.).

Filing acomplaint

Acomplaint against aproduct defect must be  led as

soon as identi ed, yet no later than before the end of

the warranty term.

The customer must  le a product complaint with

the dealer from which they have purchased the pro-

duct, or with any authorised service centre, alist of

which is included in the product package, or available at

www.my-concept.com.

While  ling a product complaint, the product must

be duly cleaned and securely packed so as to prevent

any damage during its transport to an authorised

service centre, where relevant, unless the product is

delivered in person.

The customer must submit proof of having conclud-

ed apurchase contract for the product by producing

the receipt.

While  ling their complaint, the customer must indi-

cate the noted defect and identify the preferred com-

plaint application method.

Complaints processing

As long as the noted defect may be removed, the user

has the right to have the defect duly removed free of

charge on atimely basis.

Where such aprocedure is not reasonable with re-

gard to the nature of the defect, the user may require

to be supplied a new defect-free product (replace-

ment), or, where the defect applies to apart of the

product only, replacement of the part concerned.

However, if replacement of the product or any part

thereof is not proportionate with regard to the nature

of the defect, especially if the defect can be removed

without undue delay, the customer has the right to

have the defect removed free of charge.

If the noted defect is not removable, or if the custom-

er becomes entitled to replacement of the product or

a part thereof, yet the replacement is not possible,

for example due to the product having been sold

out, the customer has the right to return the product

(withdrawal from the contract).

The customer shall have the right to anew product (re-

placement) or to replacement of apart of the product

even if the defect can be removed, provided they can-

not properly use the product due to repeated occur-

rence of the defect or due to ahigh number of such de-

fects. In such acase, the customer also has the right to

return the product (by withdrawing from the contract).

If the product is not returned (the customer does

not withdraw from the contract), or if the customer

does not apply the right to anew defect-free product

(replacement), to replacement of apart thereof or to

repair of the product, they may request areasonable

discount. The customer also has aright to areason-

able discount if a new defect-free product cannot

be supplied to them, or if aproduct part cannot be

replaced or the product repaired unless the situation

is remedied within areasonable time limit, or if rem-

edying the situation would create major discomfort

on the part of the customer.

The seller, authorised service centre or asta member

authorised by them must decide about each complaint

immediately or within three business days in complicat-

ed cases. This term does not include areasonable period

of time, depending on the type of product concerned,

required for the defect to be assessed by an expert.

Acomplaint, including defect removal, must be dealt

with without any undue delay, yet no later than within

30 calendar days of the complaint  ling date, unless

the seller and the customer agree on alater deadline.

On returning the product (withdrawing from the con-

tract) the customer must return any accessories and

documents supplied along with the product.

The customer does not have the right to keep the

defective parts and components of the product re-

placed as part of arepair of the product.

This shall be without prejudice to any other rights the

customer may have in relation to the purchase of the

product.

Remark: Complaints against products damaged in

transport are governed by the carrier’s complaints

procedure.

Manufacturer

Jindřich Valenta – Concept

Vysokomýtská 1800, 56501 Choceň

Czech Republic

tel.: +420 465471433

fax +420 465473304

Company ID No. 13216660

email: servis@my-concept.cz

www: www.my-concept.com

Product data

Model:

Production number:

Date of purchase: Seal and signature of vendor:

4342 VS 5020 | 5021VS 5020 | 5021

Concept VS5021 Seite 23

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