57
GETTING HELP
En
GETTING HELP
GETTING HELP
You can get help from our troubleshooting section, FAQ on our website or by contacting a customer support
representative.
Troubleshooting Section
If you need help with your camera, refer to the Troubleshooting section of this manual on page 53.
Website Customer Support/FAQ
Please visit our customer support website at www.concord-camera.com to view the Frequently Asked
Questions (FAQ) by clicking the appropriate camera model picture in the “Camera Support “ Section. Most
support issues are answered in the FAQ section. You can also E-mail us by clicking the E-mail address link to
the customer support center in the “Camera Support” Section.
Customer Support
Before You E-mail or Call us
If you have questions concerning the operation of the camera or software installation, you can speak to or e-
mail a customer service representative. Please have the following information available:
Camera Information: Computer Information:
Name of camera model Operating System
Camera Serial Number Processor Speed (MHz)
Computer Make and Model
Amount of memory
Exact Error message received
CD-ROM Part Number
For Camera Support please contact:
Toll Free in the US and Canada: Toll Free in Europe:
• (866) 522-6372 • UK: 0800-1696482
Monday – Friday 8:00am – 8:00pm • Spain: 900-973195
Saturday: 9am – 5pm • Germany: 0800-1800563
Sunday: 12pm – 4pm • Italy: 800-781883
Web: www.concord-camera.com • France: 0800-917599
For Camera Support via E-mail, please
contact us at www.concord-camera.com.
Toll:
• +31-53-4829779
Monday – Friday 09:00 – 18:00
Saturday & Sunday: closed
(Central European Time)
• For Software Technical Support, please contact:
In the USA and Canada: In Europe:
Roxio Roxio
Web: www.roxio.com Web: www.roxio.com
Tel: 1(866) 279-7694 Tel: +49 2405-4508-9501
Fax: 1(408) 367-5200
Note: Working hours are subject to change without prior notice
