l Your computer system should be running in high performance mode. You may need to disable any
power saving features.
l The music source may be distorted. Ensure that the music played has no distortion.
l Ensure that the software graphical equalizer or sound processing effects found in third party media
players are disabled.
Some features are disabled when playing certain games.
When playing games that use DirectSound3D or OpenAL sound engines, certain audio features will be
disabled automatically. This is to avoid distorting the environmental audio cues present in the game.
These features will be re-enabled automatically when you exit the game.
Electronic interferences is occurring with other wireless devices.
Do the following:
l Place your Bluetooth device away from other devices (for example, wireless routers) that transmit
wireless signals.
l Place your Bluetooth device away from large metal surfaces.
l Refrain from doing large file transfers via the wireless Internet or Bluetooth connection while
listening to music wirelessly. Alternatively, do not use your headset during intensive file transfers.
l Disconnect existing Bluetooth device.
Music is not being transmitted to my headset.
Check the following:
l Your Bluetooth device and your headset are turned on.
l Your Bluetooth device and your headset are paired with each other.
l For Android phone, launch "Bluetooth setting" and click on the headset device's name. Under
"Profile", make sure both "Call audio" and "Media audio" are checked.
l Ensure that the headset is set as the default Bluetooth output device on mobile phones or tablets.
Additional Support
If you encounter any other issues or have any other enquiries about your Sound Blaster JAMor any
other Creative products, please visit our comprehensive knowledge base at support.creative.com or
www.soundblaster.com for additional information.
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