CyberLink
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Before Contacting Technical
Support
Please take advantage of one of CyberLink’s free technical support
options:
• consult the User Guide or the online help installed with your
program.
• refer to the Frequently Asked Questions (FAQs) in the Support
section of the CyberLink Web site.
http://www.cyberlink.com/multi/support/product_faq_home.jsp
The FAQs may have information and helpful hints that are more current
than the User Guide and online help.
When contacting technical support by email or phone, please have the
following information ready:
•registered Activation Key (Your Activation Key can be found
on the CD cover, the Box cover, or in the email received after
you purchased CyberLink products on the Cyberlink store.)
• the product name, version and build number, which generally
can be found by clicking on the product name image on the
user interface
• the version of Windows installed on your system
• hardware devices on your system (capture card, sound card,
VGA card) and their specifications
• the wording of any warning messages that were displayed (You
may want to write this down or take a screen capture)
• a detailed description of the problem and under what
circumstances it occurred
