Bedienungsanleitung Cyrus CS22XA (Seite 19 von 19) (Englisch)

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15. Common Problems & Solutions

If malfunctions occur during operation of your mobile phone, please

consult the following troubleshooting table:

Problem: Weak signal

Possible causes Solutions

If the mobile phone is used in

areas with a weak signal, such

as buildings or basements, the

radio waves cannot penetrate

properly and communication may

be disturbed.

Try to avoid this.

If the weak mobile phone is used

during peak hours with increased

call volumes, it may not be

possible to make calls due to

network congestion.

Try to avoid this.

Base stations may be too close

or too far away, which can cause

network disturbances.

Ask your mobile phone provider

for a map of the area.

Problem: Echo or noise

Possible causes Solutions

Caused by bad main line, regional

problem.

Hang up and call again.

Regional bad line. Maybe this time you‘ll get a

good main line.

Problem: Cannot boot up

Possible causes Solutions

Caused by bad main line,

regional problem.

Hang up and call again.

Problem: Shorter Standby Time

Possible causes Solutions

The standby time is related to the

network system settings.

Turn off the phone in an area

with poor reception.

The battery must be replaced. Please replace the battery.

Because the phone is constantly

searching for a base station, it

consumes a lot of battery power,

which reduces the standby time.

Please go to a place with a

strong signal or turn off the

phone.

Problem: SIM card error

Possible causes Solutions

SIM card is damaged. Contact the network provider.

SIM card not installed. Make sure the SIM card is

inserted.

Dirt on the SIM card metal

surface.

Brush the metal contacts of the

SIM card with a clean brush.

Problem: No calls possible

Possible causes Solutions

Call barring has been activated. Deactivate the call barring.

Call number restriction is

activated.

Deactivate the call number

restriction.

Problem: Cannot create a new phonebook entry

Possible causes Solutions

Phonebook memory is full. Delete part of the phonebook

memory.

Problem: Cannot charge

Possible causes Solutions

Damaged battery or charger. Battery or charger must be

replaced with a new one.

Charging in environments below

-10 °C or above 55 °C.

Provide a more moderate

temperature environment.

Bad contact. Check the plug connection for

correct contact.

Problem: PIN error

Possible causes Solutions

Incorrect PIN code entered three

times in succession.

Contact your network provider.

Problem: No connection to the network possible

Possible causes Solutions

SIM card is invalid. Contact your network provider.

Outside the GSM or 3G network

range.

Contact your network provider

for this area.

The signal is weak. Please go to a place with a

strong signal and try again.

Problem: Cannot perform a particular function

Possible causes Solutions

The network provider does not

support this feature or you have

not applied for it.

Contact your network provider.

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