Bedienungsanleitung Dell 1710n (Seite 94 von 108) (Englisch)

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94 Appendix

www.dell.com | support.dell.com

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days

of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware

products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product,

we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You

must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the

shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement

products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States

(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.

If we determine that the issue is not covered under this warranty, we will notify you and inform you of service

alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage

device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as

floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost

or corrupted data; or damaged or lost removable media.

During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with

new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card

number at the time you request a replacement part, but we will not charge you for the replacement part as long as you

return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original

part within 30 days, we will charge to your credit card the then-current standard price for that part.

We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.

possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping

container with each replacement part for your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the

product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer

to that contract for details on how to obtain service.

If you purchased through us a service contract with one of our third-party service providers, please refer to that contract

for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building

replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,

some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement

parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all

parts removed from repaired products.

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the

transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by

going to Dell's website:

• If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

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Dell 1710n Seite 94

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