Bedienungsanleitung Dell 1710n (Seite 99 von 108) (Englisch)

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Appendix 99

All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and

conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at

www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the

accuracy of the listings of products you purchase from a third party.

Total Satisfaction Return Policy (Canada Only)

If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days

after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought

reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date on the

packing slip or invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not

include any shipping and handling charges shown on your packing slip or invoice and will be subject to a fifteen percent

(15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a

written agreement with Dell, the agreement may contain different terms for the return of products than specified by this

policy.

To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization

Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their

original packaging within 5 days of the date that Dell issues the Credit Return Authorization Number. You must also

prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return

software for a refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened. Returned

products must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items

included with a product must be returned with it. For customers who want to return, for refund or credit only, either

application or operating system software that has been installed by Dell, the whole system must be returned, along with

any media and documentation that may have been included in the original shipment.

The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products

purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software

and Peripheral's then-current return policy (see the following section, "Dell Software and Peripherals [Canada Only]").

Dell™ Software and Peripherals (Canada Only)

Third-Party Software and Peripherals Products

Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software

and peripheral products are covered by the warranties provided by the original manufacturer or publisher only.

Third-party manufacturer warranties vary from product to product. Consult your product documentation for specific

warranty information. More information may also be available from the manufacturer or publisher.

While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of

the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the

products we sell on the hundreds of different brands of computers available today. If you have questions about

compatibility, we recommend and encourage you to contact the third-party software and peripheral product

manufacturer or publisher directly.

Dell-Branded Peripheral Products

Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the

manufacturer) such as monitors, batteries, memory, docking stations, and projectors. To determine which limited

warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product documentation

that accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections.

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Dell 1710n Seite 99

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