Bedienungsanleitung Dell Inspiron 8500 (Seite 174 von 186) (Englisch)

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174 Appendix

www.dell.com | support.dell.com

"Total Satisfaction" Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you're satisfied with your

purchases. That's why we offer a "Total Satisfaction" return policy for most products that you—

the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell

products that you purchased directly from Dell for a credit or a refund of the purchase price

paid, less shipping and handling and applicable restocking fees as follows:

• New Hardware Products and Accessories — All new hardware, accessories, parts, and

unopened software still in its sealed package, excluding the products listed below, may

be returned within 30 days from the date on the packing slip or invoice. To return

applications software or an operating system that has been installed by Dell, you must

return the entire computer. A different return policy applies to nondefective products

purchased through Dell's Software and Peripherals division by customers of our Small

and Medium Business divisions. Those products may be returned within 30 days from

the date on the packing slip or invoice, but a fifteen percent (15%) restocking fee will be

deducted from any refund or credit. The "Total Satisfaction" Return Policy and Software

and Peripherals division return policy are not available for Dell | EMC storage products,

EMC-branded products, or enterprise software.

• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All

reconditioned or refurbished Dell-branded server and storage products may be returned

within 30 days from the date on the packing slip or invoice. All other reconditioned or

refurbished Dell-branded hardware products and parts may be returned within 14 days

of the date on the packing slip or invoice.

To return products, e-mail or call Dell customer service to receive a Credit Return

Authorization Number within the return policy period applicable to the product you want to

return. You must obtain a Credit Return Authorization Number in order to return the product.

See "Contacting Dell" or "Getting Help" in your customer documentation (or

www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for

obtaining customer assistance.

You must ship the products to Dell within 5 days of the date that Dell issues the Credit Return

Authorization Number. You must also return the products to Dell in their original packaging, in

as-new condition along with any media, documentation, and all other items that were included

in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of

loss or damage during shipment.

Limited Warranty Terms for Dell-Branded Hardware Products

(Canada Only)

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user

customer's—Dell-branded hardware products, including Dell-branded peripheral products.

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Dell Inspiron 8500 Seite 174

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