4
Contents
Dell Dock (Optional). . . . . . . . . . . . . . . . .54
Dell Stage (Optional) . . . . . . . . . . . . . . . . 55
Solving Problems . . . . . . . . . . . . . . . .57
Beep Codes. . . . . . . . . . . . . . . . . . . . . . . . 57
Touch Screen Problems. . . . . . . . . . . . . .58
Network Problems . . . . . . . . . . . . . . . . . .59
Power Problems . . . . . . . . . . . . . . . . . . . .60
Memory Problems . . . . . . . . . . . . . . . . . . 61
Lockups and Software Problems . . . . . .62
Using Support Tools . . . . . . . . . . . . . 64
Dell Support Center . . . . . . . . . . . . . . . . .64
My Dell Downloads . . . . . . . . . . . . . . . . .65
System Messages . . . . . . . . . . . . . . . . . . .65
Hardware Troubleshooter . . . . . . . . . . . . 67
Dell Diagnostics . . . . . . . . . . . . . . . . . . . .67
Restoring Your Operating
System . . . . . . . . . . . . . . . . . . . . . . . . .72
System Restore. . . . . . . . . . . . . . . . . . . . . 73
Dell DataSafe Local Backup. . . . . . . . . . . 74
System Recovery Media . . . . . . . . . . . . . . 76
Dell Factory Image Restore . . . . . . . . . . . 77
Getting Help. . . . . . . . . . . . . . . . . . . . 79
Technical Support and Customer
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . .80
DellConnect . . . . . . . . . . . . . . . . . . . . . . .80
Online Services. . . . . . . . . . . . . . . . . . . . . 81
Automated Order‑Status Service . . . . . .82
Product Information. . . . . . . . . . . . . . . . .82
Returning Items for Repair Under
Warranty or for Credit . . . . . . . . . . . . . . .83
Before You Call. . . . . . . . . . . . . . . . . . . . .85
Contacting Dell. . . . . . . . . . . . . . . . . . . . .87
