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Obtaining Assistance
Dell™XPS™M2010Owner'sManual
Online Services
AutoTech Service
Automated Order-Status Service
Support Service
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
1. Complete the procedures in Troubleshooting.
2. Run the Dell Diagnostics (see Dell Diagnostics).
3. Make a copy of the Diagnostics Checklist (see Diagnostics Checklist) and fill it out. Note that your Service Tag is located in the battery compartment of
your computer (see Removing the Battery).
4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures.
5. If the preceding steps have not resolved the problem, contact Dell.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do
not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the support service, see Support Service.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access
help tools and information.
You can contact Dell electronically using the following addresses:
l World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la/ (Latin American countries)
www.dell.ca (Canada only)
l Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user anonymous, and use your e-mail address as your password.
l Electronic Support Service
mobile_support@us.dell.com
support@us.dell.com
apsupport@dell.com (Asian/Pacific countries only)
