21
15 PROBLEMS THAT CAN BE RESOLVED BEFORE CALLING THE SERVICE CENTER
If the appliance is not working, the causes of the malfunction can be identified and resolved by referring to
chapter 14. If, on the other hand, no message is displayed, run the following checks before calling the ser-
vice center.
PROBLEM CAUSE SOLUTION
The coffee is not hot
• The cups have not been preheated.
• The infuser is too cold
• Heat the cups by rinsing them in hot water or leaving them
for at least 20 minutes on the cup warmer tray on the lid
(see note 3, chapter 5).
• Heat the infuser by pressing the button before
making the coffee (fig. 12, see note 3, chapter 5).
The coffee is not creamy
enough
• The coffee is ground too coarsely
•Wrong type of coffee is being used.
•Turn the grinding regulator one click counterclockwise (see
chapter 7).
• Use a type of coffee for espresso coffee makers.
The coffee runs out too
slowly.
• The coffee is ground too finely. • Turn the grinding regulator one click counterclockwise (see
chapter 7).
The coffee runs out too
quickly.
• The coffee is ground too coarsely. • Turn the grinding regulator one click counterclockwise (see
chapter 7).
The coffee does not come
out of one of the spouts.
•The spout holes are blocked. • Scrape off the dry coffee residues with a needle (fig. 24).
When the steam knob is
turned, no steam comes out
of the cappuccino frother
• The holes in the cappuccino frother and
steam nozzle are clogged.
• Clean the holes in the cappuccino frother and the steam
nozzle (see paragraph 10 - fig. 23).
When the , or
, button is pressed, the
appliance does not deli-
ver coffee, but only water.
• The ground coffee may be blocked in
the funnel.
• Remove the ground coffee inside the funnel using a knife
(see chapter 8 - note 5). Then clean the infuser and the
inside of the appliance (see description in chapter 11.2).
When the button
is pressed, the appliance
does not turn on.
• The appliance is not plugged in. • Check that the power cable is plugged into the outlet.
The infuser cannot be
removed for cleaning.
• The appliance is on. The infuser can
only be removed if the appliance is off.
•Turn the appliance off and remove the infuser (see chapter
11.2). IMPORTANT: the infuser can only be removed if
the appliance is off. Attempting to remove the infuser
when the appliance is on may cause serious damage.
