Bedienungsanleitung Denon DBP-2012UD (Seite 61 von 74) (Holländisch, Französisch, Italienisch, Spanisch, Schwedisch)

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GAudioH

Symptom Cause/Solution Page

HD audio is not

output.

• Set “BD Audio Mode” to “HD Audio Output”. 7, 27

No sound or the

sound is hard to

hear.

• Check the audio connections of connected devices and speakers.

• Is the power connected audio devices turned on?

Is the input selection set to the input to which the unit is connected?

• Is the audio output properly selected?

11 – 14

–

7, 22, 52

No sound. • The unit is in reverse play, fast forward, fast reverse, slow forward,

slow reverse or pause mode. Return to the normal playback.

• The HDMI OUT connector is probably connected to a DVI IN

connector of equipment. DVI connection does not support HDCP

and the audio is not output correctly.

• Is the Pure Direct function set to “Pure Direct 1” or “Pure direct

2”? Set it to “Off”.

13, 53

Interactive audio is

not output.

• Set “BD Audio Mode” to “Mix Audio Output” using the Mode

setting menu.

7, 27

Multi-channel audio is

not output.

• Is the multi-channel audio selected? Press

AUDIO of the remote

control to switch from audio supported by a disc to multi-channel

audio.

• Is the unit connected to the multi-channel audio input terminal of

the AV receiver?

• If it is connected, perform settings that match with the connected

speakers using the “Speaker Setting” – “Conﬁguration” on the

GUI menu.

The 192 kHz digital

audio is not output

from the DIGITAL

OUT COAXIAL

connector.

• “Audio Output” – “Down Sampling” on the GUI menu is not set

to 192 kHz. Set “Down Sampling” to 192 kHz.

• The content stored in a disc to be played back is copyright

protected. Even if “Down Sampling” is set to 192 kHz, the audio

signal is output using 48 kHz.

GHDMIH

Symptom Cause/Solution Page

Video and audio are

not output via the

HDMI connection.

• Check the connection of the HDMI cable.

• Is the “HDMI” indicator on the display of the unit lit?

• Is the Pure Direct function set to “Pure Direct 1” or “Pure Direct

2”? Set it to “Off”.

• Check whether the connected display device or other device

supports HDCP. This unit will not output a video signal unless the

other device supports HDCP. See the owner’s manual of your TV,

AV receiver, etc.

• Check that the setting of the HDMI video resolution supports the

resolution of the connected device. When set to “Auto”, this unit

makes the setting automatically.

Video and audio are

not output via the

HDMI connection.

• Turn off power of the unit and then turn it back on.

• Turn off power of the connected device and then turn it back on.

• Unplug the HDMI cable and then plug it in again.

• When you connect the unit to an AV receiver, ﬁrst connect the

unit directly to a television and check the video and audio output. If

output is performed properly, connect the unit to the AV receiver

again and check the AV receiver setting.

6, 7

–

GUSB memory deviceH

Symptom Cause/Solution Page

My USB memory

device cannot be

read.

• The format of the USB memoy device does not match this unit or

the USB memory device is not compatible.

• Is the playback media mode set to “USB MODE”?

Select “USB” with

SOURCE.

31, 32

Data stored in a

USB memory device

cannot be displayed

(read).

• Has the unit initialized the USB memory device with applicable

formats? (FAT16/FAT32)

• Are you using a USB hub? If so, directly connect the USB memory

device to a USB port on the front panel of the unit.

• Are you using a USB extension cable? If so, directly connect the

USB memory device to the USB port on the front panel of the unit.

• Are the USB memory device contents applicable to this unit? Use

the “Files” menu to conﬁrm whether the contents are applicable

to the unit.

• When a USB memory device of 192 MB or less is formatted with

FAT32, this unit may not be able to read it. If that is the case,

format it with FAT16.

• This unit does not support a USB memory device containing

encrypted data.

29, 37

29, 48

–

The USB memory

device is not

recognized.

• Some USB memory devices cannot be operated by the power

supplied from this unit. The unit supplies 5 V/1 A to a USB memory

device. Use a USB memory device that is compatible with the

speciﬁcations of this unit.

• Check if the USB memory device is ﬁrmly connected to the USB

port.

–

Files that begin with

“.” cannot be played.

• When content created by Mac OS X is copied into a USB memory

device, all contents as well as hidden ﬁles are copied. Although

the extension of this ﬁle is the same as the extension of the

content, it is actually not the content. Delete this ﬁle using another

OS such as Windows.

–

Unable to play back

BD-LIVE / bonus

view.

• Does the USB memory device have more than 1 GB of available

space?

• Has the USB memory device been initialized by the unit?

• Was the USB memory device inserted while the power of the unit

was on? (Insert the USB memory device while the unit is in the

standby status.)

1.DBP2012E2_ENG_10A.indd 57 2011/07/22 17:25:27

Denon DBP-2012UD Seite 61

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