Before contacting your authorised Royal dealer, Royal service partner or appliance market, first follow the procedure in the following table to check if you
can handle the problem yourself
5.2Disposal
Dispose of the appliance in compliance with the environmental protection laws of your country. Electrical waste
may not be disposed of together with domestic waste. Use local old-appliance collection points instead.
The filters used are made from environment-friendly materials. You may dispose of them in your household
waste.
5.3Conditions of warranty
We grant a warranty of 24 months from the date of purchase for the appliance distributed by us. Within this
period we will either repair or replace the appliance or accessory (damages to accessories do not automatically
cause a replacement of the complete appliance) all defects due to manufacturing or materials at no cost.
Damages due to inappropriate use (operation on wrong voltage or type of current, connecting to unsuitable
power supplies, breakage, etc.) are exempt from warranty, as are normal wear and minor defects that only
negligibly influence the appliance's serviceability. Intrusions by unauthorised parties and the use of spare parts
not supplied by Royal
Appliance invalidate the warranty. Consumable parts are not included in the warranty
and must be paid for! The warranty is only valid if the date of purchase has been acknowledged by the dealer's
stamp and signature on the warranty card or if a copy of the invoice or sales slip is included with the sent-in
appliance. Warranty work does not extend the warranty period nor does it constitute a claim for a new warranty!
5.4In case of a warranty
claim
Send us the appliance without dust filter bag and with a short description of the fault in printed letters. Head
your accompanying letter with the notice "warranty claim". Send it to the address on the back page of this
operating manual (Zpage 46, „International Service“), including the warranty card or a copy of the purchase
slip.
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect it from the mains before starting troubleshooting
Zchapter 3.3, „Switching off“.
ProblemPossible causeSolution
The appliance
will not start
The power cord is not plugged in.Insert the plug into a mains socket and switch on the appliance Zchapter 3.2,
„Vacuum cleaning“.
The socket does not carry current.Test the vacuum cleaner at another socket which you are sure carries current.
Power cord is damaged.Have the power cord replaced by Royal Appliance Customer Service, address
Zpage 46, „International Service“.
The vacuum
cleaner stops
suddenly
The overheating protection has tripped (possibly
due to blocked suction channels, filters, or similar).
Switch the appliance off and pull the plug out of the socket.
Eliminate the cause of overheating (e.g. blocked suction channels, filters, etc.).
Wait for about 45 minutes. After the appliance has cooled off, you may switch it on
again.
The dust filter
bag changing
indicator shows
"red"
The dust filter bag is full.Change the dust filter bag Zchapter 3.5, „Changing the dust filter bag“ .
Nozzle, telescopic tube or suction hose are
blocked.
Remove the obstacle. If necessary, use a long wooden stick (e.g. a broomstick)
to do this.
The filter is dirty.Clean the respective filter Zchapter 4.2, „Cleaning the exhaust filter unit“ or
Zchapter 4.3, „Cleaning the motor protection filter“.
The results are
unsatisfactory in
spite of the
appliance
working
correctly.
Bypass vent (Fig. 1/5) is open.Close the bypass vent (Fig. 1/5).
The power setting does not suit the flooring.Set the power to the setting suggested for the flooring, Zchapter 3.2, „Vacuum
cleaning“, step 6.
The "carpet/hard floor" selector (Fig. 1/1) is in the
wrong position for the particular type of floor.
Set the "carpet/hard floor" selector to the correct position for the (Fig. 1/1)
particular type of floor, Zchapter 3.2, „Vacuum cleaning“, step 2.
The attached nozzle does not suit the flooring.Fit the correct nozzle, Zchapter 3.2, „Vacuum cleaning“, step 1.
The dust filter bag is full.Change the dust filter bag Zchapter 3.5, „Changing the dust filter bag“ .
Nozzle, telescopic tube or suction hose are
blocked.
Remove the obstacle. If necessary, use a long wooden stick (e.g. a broomstick)
to do this.
The filter is dirty.Change/clean the respective filter Zchapter 4.2, „Cleaning the exhaust filter unit“
or Zchapter 4.3, „Cleaning the motor protection filter“.
NOTE:
If you cannot solve the problem following these instructions, contact the Royal Appliance customer service.
Libble nimmt den Missbrauch seiner Dienste sehr ernst. Wir setzen uns dafür ein, derartige Missbrauchsfälle gemäß den Gesetzen Ihres Heimatlandes zu behandeln. Wenn Sie eine Meldung übermitteln, überprüfen wir Ihre Informationen und ergreifen entsprechende Maßnahmen. Wir melden uns nur dann wieder bei Ihnen, wenn wir weitere Einzelheiten wissen müssen oder weitere Informationen für Sie haben.
Art des Missbrauchs:
Forenregeln
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Stellen Sie die Frage so deutlich wie nur einigermaßen möglich;
Erwähnen Sie was Sie bereits versucht haben um das Problem zu lösen;
Ist Ihr Problem von einem Besucher gelöst dann lassen Sie ihn / sie wissen in diesem Forum;
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