Appendix C: Technical Support
If you encounter a problem that cannot be solved by following the steps in the troubleshooting
section, call your networking equipment supplier for help. Have the following information ready
before you make the call:
• Full product name and, if possible, firmware version number
• Version numbers of all software products included in the package
• Operating system name and version
• Network type and configuration, and any recent configuration changes
• Actions that led to the situation that prompted the call
• LED status and any on-screen messages seen in connection with the problem
If it appears that a return or exchange will be required, you may be asked to provide the serial
number of the product.
Support personnel may ask you to try to reproduce the problem. They may also ask you to run
some simple tests using diagnostic tools included with the system. Proper preparation on your
part can greatly reduce the amount of time needed to solve the problem.
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