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THANK YOU FOR CHOOSING TO BUY A DYSON LIGHT
DYSON CUSTOMER CARE
Your fixture is covered for 5 years from the date of purchase, subject to the terms of the limited guarantee.
Register your guarantee now at: www.dyson.com
If you have any questions about your fixture, call the Dyson Helpline with your serial number and details of where and when
you bought the fixture.
Note your serial number here for future reference.
Your serial number can be found on the registration sheet in the box, and also on the large information sticker which can be
found inside the driver box when the fixture is unpacked.
This illustration is for example purposes only.
A comprehensive installation guide is enclosed with the fixture's packaging. This contains detailed information on the correct
installation of the fixture, which MUST be adhered to completely, including routing of electrical cables. Damage caused by
incorrect installation is not covered by your guarantee.
The instructions in this manual and the installation guide must be followed completely, as failure to do so may result in incorrect
operation, damage to property and/or personal injury. Dyson will not be held liable for any damage to property or personal
injury, or any loss of business or revenue, if you, your staff, your installer or service engineers have not followed the instructions
given in this manual and the installation guide.
YOUR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 5 YEAR GUARANTEE
If you have registered your fixture online, your guarantee will start from the date of purchase. Please retain your proof of
purchase. If you do not have your proof of purchase, your guarantee will start 90 days after the date of manufacture, according
to Dyson’s records.
Where this fixture is sold within the EU, this guarantee will only be valid (i) if the fixture is installed and used in the country in
which it was sold or (ii), if the fixture is installed and used in Austria, Belgium, France, Germany, Ireland, Italy, Netherlands,
Spain or the United Kingdom and the same model as this fixture is sold at the same voltage rating in the relevant country.
Where this fixture is sold outside of the EU, this guarantee will only be valid if the fixture is installed and used in the country in
which it was sold.
WHAT IS COVERED
5 YEAR GUARANTEE
All factory parts of your fixture are guaranteed against original defects, material and workmanship when used in accordance
with the owner’s manual and installation guide for a period of 5 years from the start of your guarantee.
Any parts which are returned and replaced by Dyson will become the property of Dyson.
The replacement of any part of your fixture under guarantee will not extend the period of guarantee.
The guarantee provides benefits which are additional to and do not affect any statutory rights you may have as a consumer.
WHAT IS NOT COVERED
Dyson does not guarantee the repair or replacement of a fixture as a result of:
Accidental damage, faults caused by negligent use or care, unintentional or deliberate misuse, neglect, vandalism,
careless operation or handling of the fixture which is not in accordance with the Dyson Operating Manual.
Use of parts not assembled or installed in accordance with the instructions of Dyson.
Use of parts and accessories which are not genuine Dyson components.
Faulty installation, or installation that does not precisely follow the installation instructions supplied by Dyson (except where
installed by Dyson).
Repairs or alterations carried out other than in accordance with instructions by Dyson.
Damage from external sources such as transit, weather, electrical outages or power surges.
Normal wear and tear (e.g. fuse, etc.).
Damage caused by water ingress due to cleaning or treatment prohibited in this manual.
Any electrical, flooding or structural damage, or any loss of business or revenue as a result of product failure. If you are in
any doubt as to what is covered by your guarantee, please contact Dyson (details on the back cover).
SUMMARY OF COVER
You must provide proof of (both the original and any subsequent) delivery/purchase before any work can be carried
out on your Dyson fixture or before any replacement parts will be supplied. Without this proof, any work carried out or
parts supplied will be chargeable. Keep your receipt or delivery note.
IMPORTANT DATA PROTECTION INFORMATION
When registering your Dyson fixture:
You will need to provide us with basic contact information to register your fixture and enable us to support your guarantee.
When you register, you will have the opportunity to choose whether you would like to receive communications from us. If you
opt-in to communications from Dyson, we will send you details of special offers and news of our latest innovations. We never
sell your information to third parties and only use information that you share with us as defined by our privacy policies which
are available on our website: privacy.dyson.com.
IMPORTANT INFORMATION
The light source of this fixture is not replaceable; when the light source reaches its end of life, the whole fixture shall
be replaced.
If your fixture needs servicing, please call the Dyson Helpline or visit the website at www.dyson.com.
Important note for Cu-Beam Duo product only:
When connecting a DALI control system, only the function of dimming is possible. To adjust the upwards and
downwards light distribution, this must be done by manually adjusting the dial on the luminaire. See Installation guide for
further details.
Alternatively, there is the option when using a DALI system to install an individual DALI to analogue converter
(0-10 / 1-10 / PWM) on both the dimming and light distribution inputs. Please ensure the correct setting is selected on the
driver. See installation guide for further details.
For 0-10/1-10/PWM systems, both dimming and upwards/downwards light distribution are controllable through the
control system.
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