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Be the first to hear about our latest inventions.
Registering only takes a few minutes and all you need is your
serial number.
Limited 5 year guarantee
Terms and conditions of the Dyson 5 year limited guarantee.
What is covered
The repair or replacement of your Dyson machine (at Dyson’s
discretion) if it is found to be defective due to faulty materials,
workmanship or function within 5 years of purchase or delivery (if
any part is no longer available or out of manufacture Dyson will
replace it with a functional replacement part).
Where this appliance is sold outside of the EU, this guarantee
will only be valid if the appliance is used in the country in which it
was sold.
Where this appliance is sold within the EU, this guarantee will
only be valid (i) if the appliance is used in the country in which
it was sold or (ii) if the appliance is used in Austria, Belgium,
France, Germany, Ireland, Italy, Netherlands, Spain or the United
Kingdom and the same model as this appliance is sold at the
same voltage rating in the relevant country.
What is not covered
Dyson does not guarantee the repair or replacement of a product
where a defect is the result of:
Accidental damage, faults caused by negligent use or care,
misuse, neglect, carelessness or operation or handling of
the appliance which is not in accordance with the Dyson
Operating Manual.
Use of the appliance for anything other than normal domestic
household purposes.
Use of parts not assembled or installed in accordance with the
instructions of Dyson.
Use of parts and accessories which are not genuine
Dyson components.
Faulty installation (except where installed by Dyson).
Damage from external sources such as transit, weather, electrical
outages or power surges.
Repairs or alterations carried out by parties other than Dyson or
its authorised agents.
Blockages – please refer to the Dyson Operating Manual for
details of how to look for and clear blockages.
Normal wear and tear (e.g. fuse, brush bar etc.).
Damage as a result of use not in accordance with the rating plate.
Use of this appliance on rubble, ash, plaster.
Additionally, this limited guarantee does not apply to any
appliance that has had the serial number altered or removed.
If you are in any doubt as to what is covered by your guarantee,
please contact the Dyson Helpline.
Summary of cover
The guarantee becomes effective at the date of purchase (or the
date of delivery if this is later).
You must provide proof of (both the original and any subsequent)
delivery/purchase before any work can be carried out on your
Dyson appliance. Without this proof, any work carried out will be
chargeable. Keep your receipt or delivery note.
All work will be carried out by Dyson or its authorised agents.
Any parts which are replaced by Dyson will become the property
of Dyson.
The repair or replacement of your Dyson appliance under
guarantee will not extend the period of guarantee.
The guarantee provides benefits which are additional to and do
not affect your statutory rights as a consumer.
Important data protection information
Your information will be held by Dyson and its agents for
promotional, marketing and servicing purposes.
If your personal details change, if you change your mind
about any of your marketing preferences or if you have any
queries about how we use your information, please contact the
Dyson Helpline.
For more information on how we protect your privacy, please
see our privacy policy on the Dyson website.
Product information
Please note: Small details may vary from those shown.
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