• Chromatic variations, cracks and small differences in size are not grounds for complaint, as they are intrinsic
characteristics of this type of material.
• The masonry and/or plumbing works that had to be carried out for the installation of the stove or boiler.
• For equipment that allows the production of domestic hot water (thermos or accumulators): parts
belonging to the hot water installation not supplied by ECOFOREST. Likewise, the calibrations or
adjustments of the product that must be carried out due to the type of fuel or the characteristics of the
installation, are excluded from the warranty.
• This warranty is valid only for the purchaser and cannot be transferred.
• Replacing parts does not extend the warranty.
• No Compensation will be accepted, based on the inefficiency of the equipment due to an incorrect heating
prerformance calculation of the product during a given period .
• This is the only valid warranty and no one is authorized to provide others in the name or on behalf of
ECOFOREST during the warranty period.
INTERVENTION DURING THEWARRANTY PERIOD.
• ECOFOREST will not assume any compensation for direct or indirect damages caused by the product or
derived from it.
• Modifications not authorized by ECOFOREST in the electrical connections, in the components or in the
structure of the stove.
• Malfunctions or problems caused by the use of non-original components or components not supplied by
ECOFOREST or its dealer network.
The request for intervention must be made to the company that sells the product.
ECOFOREST reserves the right to include changes in its manuals, guarantees and rates without the need to
notify them.
Any type of suggestion and/or claim must be sent in writing to:
ECOFORESTAL BIOMASS OF VILLACAÑAS, S.L.U.
Porto do Molle Industrial Estate - Rúa das Pontes Nº25.
36350 – Nigran – Spain.
Fax: + 34 986 262 186
Telephone: + 34 986 262 184 / 34 986 262 185
http://www.ecoforest.es
Information that must be included in the suggestion and/or claim:
Name and address of your supplier.
Name, address and telephone number of the installer.
Name, address and phone number of the buyer.
Invoice and/or purchase receipt.
Date of installation and first start-up.
Serial number and model of the stove.
Control, revisions and annual maintenance sealed by your distributor.
Be sure to clearly explain the reason for your query, providing all the information you consider necessary to
avoid misinterpretations.
Interventions during the warranty period provide for the repair of the equipment at no cost, as provided by
current legislation.
JURISDICTION:
Both parties, by the simple fact of placing and accepting orders, submit to the jurisdiction of the courts and
tribunals of Vigo, expressly waiving any other jurisdiction that may correspond to them, even in the case of effects of
payments domiciled in another Spanish location or different country.
