9. Troubleshooting
If the device is operated properly you should experience no problems with malfunctions or faults. In the event of
any malfunctions or faults, please check the following before you contact your customer services.
16
GB
Problem Rectification measures
Device does not work Is the mains plug properly connected?
Is there a voltage supply at the mains socket outlet?
Was the ON/OFF button pressed?
Is the condensation water tank full or not properly inserted?
Device does not have a cooling effect or
cooling performance is not satisfactory If the room temperature is below 18°C, the cooling mode
will not work.
If the room temperature is above 18°C, the cooling
compressor will automatically activate after a potential
defrosting phase.
Is the room exposed to direct sunlight?
Are any doors and windows open?
Are there a lot of people in the room?
Is a device in the room generating a lot of heat?
Weak ventilation performance Is the air hose blocked?
Is the filter soiled?
Is the air inlet or air outlet blocked?
The device is too loud Has the device been set up on an uneven surface/at an
angle?
The compressor does not work Is the condensation water tank full?
If the compressor has overheated and the overheating
cutout has switched off the compressor, wait until the
compressor cools down.
Have the device inspected by a specialist firm when you have used it for some time.
