Bedienungsanleitung Eizo FlexScan EV3285 (Seite 34 von 48) (Englisch)

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Chapter 5 Troubleshooting

5-1. No Picture

Problem Possible cause and remedy

1. No picture

• Power indicator does not light up.

• Check whether the power cord is connected properly.

• Turn on the main power switch on the rear side of the monitor.

• Touch

• Turn off the main power switch on the rear side of the monitor, and

then turn it on again a few minutes later.

• Power indicator is lighting white. • Increase “Brightness”, “Contrast”, or “Gain” in the Setting menu (see

“Color Adjustment” (page 23)).

• Power indicator is lighting orange. • Switch the input signal.

• Turn the setting “On” for “Compatibility Mode” on the “Administrator

Settings” menu (see “Compatibility Mode” (page 32)).

• Move the mouse or press any key on the keyboard.

• Check whether the PC is turned on.

• Turn off the main power switch on the rear side of the monitor, and

then turn it on again.

• Power indicator is ashing orange

and white.

• This symptom may occur during DisplayPort input.

- Use a signal cable recommended by us for the connection. Turn

the monitor off and on.

• This symptom may occur during USB-C input.

- Disconnect and connect the USB cable that is plugged in to the

upstream port (USB-C).

- Turn off the main power switch on the rear side of the monitor, and

then turn it on again.

2. The message below appears. This message appears when the signal is not input correctly even

though the monitor is functioning properly.

• This message appears when no

signal is input.

Example:

• The message shown left may appear, because some PCs do not

output the signal immediately after power-on.

• Check whether the PC is turned on.

• Check whether the signal cable is connected properly.

• Switch the input signal.

• Turn off the main power switch on the rear side of the monitor, and

then turn it on again.

• The message shows that the

input signal is out of the specied

frequency range.

Example:

• Check whether the PC is congured to meet the resolution and

vertical scan frequency requirements of the monitor (see “1-3.

Supported Resolutions” (page 10)).

• Reboot the PC.

• Select an appropriate setting using the graphics board’s utility. Refer

to the User’s Manual of the graphics board for details.

• This message shows that a device

that is not compatible with DP Alt

Mode is connected to the USB-C

connector.

Example:

• Check whether a signal cable recommended by us is used.

• Check whether the connected device is compatible with DP Alt

Mode. Contact the device manufacturer for information about

compatibility with DP Alt Mode.

• Please connect it via a DisplayPort cable or HDMI cable.

Chapter 5 Troubleshooting

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