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3) I already installed some applications but now I can't find them, why is this?
·
By default some applications are installed on an external TF card, so if you have removed the TF
card from the device you will not see these applications.
4) I can't get the device to turn on.
·
Check the battery and charge the device if there is no power.
·
Connect the device to an AC adapter.
·
Contact the seller if the device still won't turn on after it has been charged.
5) I can't hear any sound through the earphones.
·
Check if the device is in Mute mode.
·
Check the volume setting, in case it is 0.
·
Check the earphone connector.
6) Why can't I install apps?
Please check Settings – Applications, make sure you have selected Unknown sources.
7) There is an Error Code on the screen.
·System error, restart the device.
·The language you are browsing in is not supported by built-in languages; please contact the
original manufacturer for a bug fix.
8) I'm having system problems, I get a lot of error messages.
Restart the device by holding down the POWER button for 10 seconds, the device will
restart
If you have restarted the device and you are still getting error messages please check open
applications to see if there is an unknown application; if so, uninstall.
Your device may have a virus; please install a security application to protect your device.
If you are still experiencing problems after trying the above solutions the firmware on your
device needs to be rebuilt (this operation is named 'flash'). Please note: Before you flash the
device please back it up. The flashing operation will return all the settings and files to the
factory defaults. The flashing operation requires a flashing tool and firmware; please contact
the original manufacturer for assistance.
