Updates will be made via OTA (Over-The-Air) by default, so your Energy Phone will automatically connect to our
servers, download the file and install the new software as soon as it is released.
You can also update your Energy Phone using your PC. The process is simple but has to be done carefully and only
when it is really necessary. If you notice that the device crashes, restarts unexpectedly or you have problems
accessing the content of the internal storage memory, you should reinstall or update the operating system to a
newer compatible version if available.
Follow these steps to install:
1. Make sure that the battery of your Energy Phone is fully charged. Otherwise, plug your Energy Phone to the
external power using the provided AC/DC power adapter and wait until the battery is fully charged.
2. Access the www.energysistem.com (http://www.energysistem.com) website from your computer.
3. Enter the "Support" section and choose the type of product "Smartphone".
4. Choose your Energy Phone model from the dropdown list that appears and then download the latest Android™
operating system version available.
Important:Important:
Make sure that the operating system version you are downloading is specific for your model and serial
number, otherwise you could damage the device.
5. Unzip the file on your computer.
6. Open the text file included with the download and follow the instructions to install the new operating system
on your Energy Phone.
TroubleshootingTroubleshooting
1. Why can't I play some MP3 files?
The MP3 file must follow the "layer 3" standard for MPEG1, MPEG2 and MPEG 2.5 formats. Otherwise, it must
be converted using a specific software.
2. My Energy Phone does not turn on, what can I do?
Make sure that the battery is charged enough to power the device. If after leaving the device charging for at
least 30 minutes the problem continues, there may be a problem with the installed operating system. Please,
refer to the "Updating" section of this manual.
3. Why can't I play some WMA files?
Make sure you are not trying to play WMA file with DRM.
4. Why can't I see my video, image or text files when using the music player?
Generally, applications only display the files supported by the program. Therefore, while you browse the
folders using a specific application, you can only see the files associated to that program (songs in the music
player, videos in the movie player, etc). In order to see all the files stored in the internal memory, start the
FileXplorer application from the application menu.
5. Which video formats are compatible with my Energy Phone?
Your Energy Phone can play multiple video formats wihtout recoding.
6. Why can't I display my .jpg images?
Many digital cameras and image editing software add hidden data to .jpg files. This can prevent your Energy
