Bedienungsanleitung Engenius DuraFon PRO (Seite 25 von 38) (Englisch)

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AA will ask for another handset ID if the first entry is invalid (no

registered handset with that ID) with the announcement (OGM2): “The

extension you entered is invalid, please try another extension or press

for the operator”

If there is no entry time out, AA will announce (OGM3): “Please hold,

your call is being transferred to the operator”. And automatically ring the

operator handset.

If the destination handset does not answer (busy, power off, or out of

range) after handset paging time out, the AA prompts the caller for

another extension number by announcing (OGM5): “The extension

you’ve entered is busy or not available. Please enter another extension

number or press for the operator”

If the 2 nd try is still not successful, AA will announce (OGM4): “Sorry,

nobody can answer your call right now. Please try again later, goodby”.

Then drops the call.

When the DURAFON PRO base station is connected to wired PBX

extension lines, calls addressed/routed to the AA operator can be sent

back to the operator of the wired PBX system. From an administrator

handset, up to 10 keys/digits are allowed to program a specific code in

order to transfer the calls back to the wired PBX. This feature can only be

enabled and pre-programmed by an administrator handset (Handset ID

10 or 11). Consult with the wired PBX manual for operation instructions

and correct key sequence for transfer calls to the operator from an

extension

Notes:

1. Intercom calls are not routed by Auto-Attendant.

2. Routing messages OGM2,3,4 and 5 are not user programmable.

3. The timeout is 5 seconds for entering extension number.

4. The calls can be routed to either a Handset ID or an extension number of the

wired PBX system, There can be only one operator for the AA, which is either

an DURAFON PRO handset or the wired PBX operator.

5. Call routing is at most 2 hops. That is, if both the 1st and the 2

handsets do

not answer, the call will be terminated if the operator does not answer.

nced Operations

AA Configuration by Administrator

Administrator can change the following AA settings:

Record/playback new main greeting message.

Set number of rings before AA picks up a call.

Turn on/off the AA line

line.

Set Designated Handset ID for AA disabled line(s). Either the

Designated Handset ID or the Group ID can use that particular line

for incoming and outgoing calls. Which means this specific line(s)

will be dedicated to a particular handset (Handset ID 10-99) or a

calling group (Group ID 01

07)

e. Designate an operator, the handset which would answer un-

routable calls or when the caller chooses “Operator” when

prompted

Change AA Parameters

From an administrator handset (Handset 10 or 11), press MENU

(Right

soft key

Press number

, this will enter adminis

tration menu

Press

, handset enters AA setting menu.

i. Press 1 and follow instruction to record new greeting message.

ii. Press 2 to playback the current greeting message.

iii. Press 3 to set number of rings before the AA picks up a call. Use

Up/Down arrow to choose between 2 and 9 rings.

iv.Press 4 to turn AA On/Off. This can be done separately for each

phone line by using or to scroll through Line 1 to

Line 4, and press On or Off soft key to turn AA On/Off.If turning

off the AA may be useful when:

- The line is not used by a group of people.

- External answering machine is to be attacked to the line.

v. Press 5 and select from the following two options to set Operator

for AA:

- “Handset” : assign a specific handset as operator by entering a

two-digit handset ID (default=Handset 10) as operator for all

calls addressed to the operator when AA is on, or “PBX” :

transfer calls to be answered by the operator back to the

designated wired PBX operator. System administrators must

know the proper programming and “call transfer” feature code

(available from the user manual of the wired PBX system) in

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