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General Troubleshooting
Device Does Not Start
• Check the Power LED.
• IftheLEDisred,thebatteryiseithermissingorfailed.Connectthecharger.ThePowerLEDshouldash
green while the battery is charging. If it remains red, make sure the battery is properly installed.
• To replace a failed battery, visit www. entourageedge.com.
Not Responding to Input
• Is the touchscreen locked? To unlock it, press the menu button, then press it again.
• If the device is not responding to input and you have checked the battery level, turn the power off using the
power switch, then turn the power back on.
Tablet or Reader Screen Input Problems
Screen calibration may be off. See Calibrating the Reader Screen or Calibrating the
Tablet for details.
Check which tool is selected. If you have highlighter selected, for example, you cannot
open links in a book.
Battery Loses Power Quickly
• You should power off the device when you are not using it.
• Certain functions such as watching videos will consume more battery power.
• Youshouldchargethebatteryovernightbeforerstuse.
• You can adjust the touchscreen timeout to save battery power. See Screen Timeout for more details.
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