Bedienungsanleitung Eufy RoboVac 11C Pet edition - T2111 (Seite 13 von 14) (Englisch)

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RoboVac’s movements

or travel path are

abnormal.

•Clean the sensors carefully with a dry cloth.

•Restart RoboVac by turning the power switch o and on.

RoboVac cannot

connect to a Wi-Fi

network.

•Make sure your Wi-Fi router supports the 2.4GHz and

802.11b/g/n bands; the 5GHz band is not supported. For more

details, refer to the “Troubleshooting > Wi-Fi connection”

section in this manual.

You cannot control

RoboVac with Amazon

Alexa.

•Check if there are any Internet connection problems.

•Check whether you have installed the Amazon Alexa app onto

your smart device and enabled “EufyHome - RoboVac” Skill in

the Amazon Alexa app. For details, refer to this section “Use

Your RoboVac with Amazon Alexa / the Google Assistant

(Optional)”.

•Make sure you have an EufyHome account.

•Make sure you are using correct Alexa voice-commands.

•The “EufyHome - RoboVac” Skill for Alexa is currently only

available in English.

You cannot control

RoboVac with the

Google Assistant.

•Check if there are any Internet connection problems.

•Check if you have installed the Google Home app onto your

smart device and initiated the “EufyHome” action in the Google

Home app. For details, refer to this section “Use Your RoboVac

with Amazon Alexa / the Google Assistant (Optional)”.

•Check if you are using the proper commands when talking to

the Google Assistant. When making your request, ﬁrst say the

wake words “Ok Google”.

•Repeat your question. Speak clearly to the Google Assistant.

Error Tone

When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator

on RoboVac will be solid or flashing.

Flashing red indicator light

Error Tone Cause Solution

One beep RoboVac’s drop sensors are dirty. Clean the drop sensors gently with a dry cloth.

Two beeps RoboVac’s power level is too low. Charge RoboVac for at least 5 hours.

Three beeps RoboVac is hanging over a ledge

or is trapped. Turn o RoboVac and restart in a new location.

Four beeps RoboVac’s suction fan is stuck.

•Turn o RoboVac, then remove and empty

the dust collector.

•Make sure the suction inlet is not blocked

by any hair or debris.

Five beeps RoboVac’s infrared sensor on the

bumper is dirty. Clean the infrared sensor gently with a dry cloth.

Solid red indicator light

Error Tone Cause Solution

One beep RoboVac’s left/right wheel is

stuck.

Turn o RoboVac and remove any hair or

debris from the left/right wheel.

Two beeps RoboVac’s side brush is stuck. Turn o RoboVac and remove any hair or

debris from the side brush.

Three beeps RoboVac’s rolling brush is stuck. Turn o RoboVac and remove any hair or

debris from the rolling brush.

Four beeps RoboVac’s bumper is stuck.

Tap RoboVac’s bumper several times to

dislodge any debris that may be trapped

underneath.

Wi-Fi Connection

Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following

requirements.

Wi-Fi Setup Requirements

RoboVac:

• RoboVac is fully charged and the main power switch on the side of RoboVac is turned

on.

• Wi-Fi status light flashes blue slowly.

Wi-Fi network:

• Use the correct password for your network.

• Do not use a VPN (Virtual Private Network) or Proxy Server.

• Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.

• You are using a 2.4GHz router or a dual-band router that is configured to support a

2.4GHz frequency band. RoboVac does not support 5GHz frequency band

- If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz

mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch

back once your setup is complete.

- When connecting to a hidden network, make sure you enter the correct network

name, SSID (case sensitive), and connecting to a 2.4GHz wireless network.

- When using a network extender/repeater, make sure the network name (SSID)

and password are the same as your primary network.

- The firewall and port settings of your Wi-Fi router allow RoboVac to connect

with the Eufy servers.

• Network Security Requirement

- WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.

- WEP EAP (Enterprise Authentication Protocol) is not supported.

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