Bedienungsanleitung Eufy Robovac G20 Hybrid - T2258 (Seite 19 von 161) (Deutsch, Englisch, Holländisch, Französisch, Italienisch, Spanisch, Türkisch)

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Problems Solutions

You cannot control

RoboVac with the

Google Assistant.

• Check if there are any Internet connection problems.

• Check if you have installed the Google Home app onto

your smart device and initiated the “EufyHome” action

in the Google Home app. For details, refer to the “Smart

Integrations” page in the EufyHome App.

• Check if you are using the proper commands when

talking to the Google Assistant. When making your

request, first say the wake words “Ok Google”.

• Repeat your question. Speak clearly to the Google

Assistant.

Voice Alert

When RoboVac encounters a problem, the red indicator on RoboVac will flash and you

will hear the relevant voice prompts.

The voice prompts below are only for reference and may be changed slightly after

voice pack updates. Please follow the voice prompts you have heard to find the cause

and solution below.

Voice Prompt Cause and Solution

Error 1: Front Bumper Stuck

Front bumper is stuck. Tap it repeatedly to remove any

dust;

If not, move the device to a new position and try again.

Error 2: Wheel Stuck

Wheel may be stuck or trapped. Clear any obstacles

in the surrounding area and check the wheel for any

trapped dust. Move the device to a new position and

try again.

Error 3: Side Brush Stuck Side brush may be stuck. Clean it and try again.

Error 4: Rolling brush stuck.

Remove and clean the

rolling brush

Remove the rolling brush, roller joint, roller brush cover,

and suction inlet to clean it. Once cleaned, place the

items back into the device and try again.

Error 5: Device Stuck or

Trapped

Device is trapped. Clear any obstacles in the

surrounding area and try again.

Error 6: Device Stuck or

Trapped

Device may be suspended in air. Move it to a new

position close to the original position and try again. If

the device is still unable to start, clean the edge sensor

and try again.

Voice Prompt Cause and Solution

Error 7: Wheel Stuck

Hanging

Wheels may be suspended in air. Move the device to

a flat surface and a new position close to the original

position then try again.

Error 8: Low Battery,

Shutting Down

Low Battery; system will shut down. Charge the device

and try again.

Error 9: Magnetic Boundary

Strip detected. Move device

to a different area

Device is too close to a strong magnetic field or strip.

Move the device to a different area and try again.

Error S1: Battery Error

- Open the battery compartment and check whether

the battery is connected and restart the device

- Battery Temperature may be too high or low; wait

until the battery falls to normal temperatures before

usage (0 °C ~ 40 °C / 32 °F to 104 °F)

- If the issue persists, contact customer support for

help

Error S2: Wheel Module

Error

- Check whether the wheels are stuck or dust is

trapped inside before restarting the device

- If the issue persists, contact customer support for

help

Error S3: Side Brush Error

- Check whether the side brush is stuck in an unknown

object before restarting the device

- If the issue persists, contact customer support for

help

Error S4: Suction Fan Error

- Check whether the fan blades are stuck in an

unknown object before restarting the device

- Clean the dust bin and filter before restarting the

device

- If the issue persists, contact customer support for

help

Error S5: Rolling Brush Error.

Refer to Owner's Manual or

App for help

Remove and clean the roller brush, roller brush

connection, roller brush cover and suction inletbefore

restarting the device- If the issue persists, contact

customer support for help.

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