Bedienungsanleitung Eufy RoboVac L70 Hybrid - T2190 (Seite 20 von 128) (Englisch)

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Troubleshooting

Problems Solutions

RoboVac cannot be

activated.

• Make sure RoboVac is connected to a power source.

• Make sure the battery is fully charged.

• If you still have trouble, reset the RoboVac (refer to the

“Using Your RoboVac > Reset the System” section in this

manual).

RoboVac suddenly stops

working.

• Check if RoboVac is trapped or stuck on an obstacle.

• Check if the battery level is too low.

• If you still have trouble, turn off RoboVac, wait for 3

seconds, and then turn it back on.

You cannot schedule

cleanings.

• Make sure RoboVac is turned on.

• You can set the time of day and scheduled cleaning time via

the EufyHome app.

• Make sure the scheduled time has been set correctly.

• Check if RoboVac’s power is too low to start cleaning.

• RoboVac will not start a scheduled cleaning while already

performing a task.

Suction power is weak.

• Check if any obstructions are blocking the suction inlet.

• Empty the dust collector.

• Clean the filter with water.

• Check if the filter is wet due to water or other liquid on the

floor. Air-dry the filter completely before use.

RoboVac cannot be

charged.

• Check if the indicator on the Charging Base lights up (when

RoboVac is not on the Charging Base). If not, contact the

eufy service center to repair or replace the Charging Base.

• Check if the indicator on the Charging Base is off and the

light on the main unit is breathing during charging.

• Dust off the charging contact pins with a dry cloth.

RoboVac cannot return to

the Charging Base.

• Remove objects within 1.6 ft/0.5 m to the left and right side

and within 4.9 ft/1.5 m of the front of the Charging Base.

• Make sure RoboVac started cleaning from the Charging

Base and has not been moved during cleaning.

• When RoboVac is in the vicinity of the Charging Base, it

will return more quickly. However, if the Charging Base is

located far away, RoboVac will need more time to return.

Please be patient as it works its way back.

• Clean the charging contact pins.

Problems Solutions

The rolling brush does

not rotate.

• Clean the rolling brush.

• Check if the rolling brush and brush guard have been

installed properly.

RoboVac’s movements or

travel path are abnormal.

• Clean the sensors carefully with a dry cloth.

• Restart RoboVac by turning RoboVac off and on.

Water is not released

during mopping.

• Make sure there is enough water in the water tank.

• Check if the mopping module is correctly installed. Once

correctly installed, you will hear the corresponding voice

prompt.

• Check if the water outlets are blocked.

RoboVac cannot connect

to a Wi-Fi network.

• Make sure your Wi-Fi router supports the 2.4GHz and

802.11b/g/n bands; the 5GHz band is not supported. For

details, refer to the “Troubleshooting > Wi-Fi connection”

section in this manual.

You cannot control

RoboVac with Amazon

Alexa.

• Check if there are any Internet connection problems.

• Check whether you have installed the Amazon Alexa app

onto your smart device and enabled “EufyHome - RoboVac”

Skill in the Amazon Alexa app. For details, refer to the

“Smart Integrations” page in the EufyHome App.

• Make sure you have a EufyHome account and that it is

connected to RoboVac.

• Make sure you are using correct Alexa voice-commands.

You cannot control

RoboVac with the Google

Assistant.

• Check if there are any Internet connection problems.

• Check if you have installed the Google Home app onto

your smart device and initiated the “EufyHome” action

in the Google Home app. For details, refer to the “Smart

Integrations” page in the EufyHome App.

• Check if you are using the proper commands when talking

to the Google Assistant. When making your request, first

say the wake words “Ok Google”.

• Repeat your question. Speak clearly to the Google

Assistant.

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