Bedienungsanleitung Eufy RoboVac LR20 - T 2192 (Seite 17 von 57) (Englisch, Französisch, Spanisch)

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Problems Solutions

You cannot schedule

cleanings.

• Make sure RoboVac is turned on.

• Make sure the scheduled time has been set

correctly. Check if the time zone in the eufy Clean

app is consistent with that on your mobile device.

• Check if RoboVac’s power is too low to start

cleaning.

• Cleaning schedules are erased when RoboVac is

powered off. If RoboVac is powered on without

Internet access, cleaning schedules will not

synchronize and must be reset via the app.

Suction power is weak.

• Check if any obstructions are blocking the suction

inlet.

• Empty the dust box.

• Check if the filter is wet due to water or other liquid

on the floor. Air-dry the filter completely before use.

RoboVac cannot be

charged.

• Check if the indicator on the Charging Base lights up.

If not, reconnect the adapter with the Charging Base

and try a new power outlet. If the problem persists,

contact the eufy service center to repair or replace

the Charging Base.

• Dust off the charging contact pins with a dry cloth.

• Check if you can hear a beep when RoboVac is

docked onto the Charging Base. If not, contact the

eufy service center to repair or replace the Charging

Base.

RoboVac cannot return to

the Charging Base.

• Remove objects within 1.6 ft / 0.5 m to the left and

right side and within 4.9 ft / 1.5 m of the front of the

Charging Base.

• Check if RoboVac is stuck on any objects.

• Clean the charging contact pins.

RoboVac’s movements or

travel path are abnormal.

• Clean the sensors carefully with a dry cloth.

• Restart RoboVac by turning it on.

RoboVac's cleaning time

becomes shorter.

• Make sure RoboVac is fully charged (indicated by a

solid blue LED light) before cleaning.

• Check if RoboVac has alerted you with any voice

prompts or LED indicators. Refer to the “Voice Alert”

section in this manual.

• If your cleaning time is much less than the time

mentioned above, contact eufy customer service for

help.

Problems Solutions

RoboVac cannot connect to

a Wi-Fi network.

• Make sure you entered the Wi-Fi password correctly.

• Make sure your RoboVac, router, and mobile phone

are close enough to ensure a strong signal strength.

• Make sure your Wi-Fi router supports a 2.4GHz and

802.11b/g/n band; a 5GHz band is not supported.

You cannot control

RoboVac with Amazon

Alexa.

• Check if there are any Internet connection problems.

• Check whether you have installed the Amazon

Alexa app onto your smart device and enabled “eufy

Clean - RoboVac” Skill in the Amazon Alexa app. For

details, refer to the “Smart Integrations” page in the

eufy Clean App.

• Make sure you have an eufy Clean account and have

connected to RoboVac.

• Make sure you are using correct Alexa voice-

commands.

You cannot control

RoboVac with the Google

Assistant.

• Check if there are any Internet connection problems.

• Check if you have installed the Google Home app

onto your smart device and initiated the “eufy Clean”

action in the Google Home app. For details, refer to

the “Smart Integrations” page in the eufy Clean App.

• Check if you are using the proper commands when

talking to the Google Assistant. When making your

request, first say the wake phrase “Ok Google”.

• Repeat your question. Speak clearly to the Google

Assistant.

Voice Alert

When RoboVac encounters a problem, the red indicator on RoboVac will ﬂash and you

will hear the relevant voice prompts.

The voice prompts below are only for reference and may be changed slightly after

voice pack updates. Please follow the voice prompts you have heard to ﬁnd the cause

and solution below.

Voice Prompt Cause and Solution

Error 1: Front bumper

stuck

Front bumper is stuck. Tap it repeatedly to remove any

dust, or move the device to a new position and try again.

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