Warranty certificate
Congratulations!Thank you for purchasing an Eva Calòr product.
Warranty
The warranty period is two years if the product was purchased by a private customer (must be proven in the
relevant tax document pursuant to the Italian Legislative Decree no. 24, February 2 2002) and one year if it
was purchased by a company or by a professional (subject to VAT - as per relevant invoice).
The tax document referred to the product purchase gives validity to the warranty and the date on it shall be
used to calculate the warranty period.
The warranty provided shall be subject to the following terms and conditions:
You can contact the staff in charge of the
after-sale
procedure by calling
+39 0438 35469
or by
sending an email toevacalor@libero.it.
Our qualified staff will provide you with information concerning technical, installation or maintenance problems.
Should it prove impossible to solve the issue over the phone, our staff will forward it to the
T
echnical
A
ssistance
C
entre closest to you,which will guarantee assistance from a technician within 5 working
days.
Any parts replaced during the warranty period shall be covered for the remaining period of the purchased
product warranty.
The manufacturer shall not pay the customer any indemnities for the inconvenience of not being able to use
the product during the period required for repairing.
Should it be necessary to replace the product, the manufacturer will deliver it to the retailer who will then
deliver it to the end user following the same procedure as for the product purchase.
This warranty is valid within Italy. Should the product be sold or installed abroad the warranty shall be
recognised by the distributor in charge of the relevant territory.
This warranty covers the repair or replacement of faulty parts or components or of the entire product at our sole
discretion.
Whenever you require assistance, you may be asked to provide:
Serial number
Stove model
Purchase date
Purchase location
Warranty activation certificate filled in by an authorised Technical Assistance Centre
