Bedienungsanleitung EVBox Smart Charging (Seite 43 von 46) (Englisch)

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12. Warranty

12.1 EVBox warrants to Customer on delivery and for a period of three (3) years thereafter

that the Products are free from material defects in material and workmanship and conform in

all material aspects with the specications as explicitly listed in the Documentation, except

for charging cables, their connectors and software, for which the warranty is limited to three

(3) months from delivery. Except as stated in this clause 12.1, EVBox provides no warranties

of any kind in respect of the Products.

12.2 Subject to clause 12.3, EVBox shall, at its option, repair or replace defective Products,

or refund the price of defective Products if:

(a) Customer gives notice in writing during the warranty period within a period of fourteen

(14) days after the Customer has discovered or should reasonably have discovered that some

or all of the Products do not comply with the warranty as set out in clause 12.1;

(b) Customer returns such Products to EVBox (at the location specied by EVBox) at

Customer’s cost and following the RMA (return merchandise authorization) instructions from

EVBox, if the nature of the Product allows such return; and

Customer with all information it may reasonably require to proceed to such examination.

With respect to repair, EVBox is entitled to apply problem-avoiding restrictions and/or

Workarounds.

12.3 EVBox shall not be liable for the Products’ failure to comply with the warranty in clause

12.1 if:

(a) Customer makes any further use of such Products after giving a notice in accordance with

or failed to provide notication within fourteen (14) days as set out in clause 12.2;

(b) The Error arises because Customer failed to follow EVBox’s oral or written instructions as

to the storage, installation, commissioning, use or maintenance of the Products or (if there

are none) good trade practice (such as but not limited to use of the Products with parts,

accessories or software not provided or approved by EVBox);

supplied by Customer;

(d) Repairs or other interventions on the Products are performed by persons not trained

for this purpose, against EVBox’s oral or written instructions, or with parts not supplied or

approved by EVBox; or

(e) The Error arises as a result of fair wear and tear, wilful damage or negligence by Customer

and/or a third party, or abnormal working conditions (such as but not limited to damages

resulting from vandalism, animals, high-pressure cleaners, or Error in connected vehicles).

12.4 In all cases, the following are excluded from the coverage of the warranty:

(a) Travel costs and labour costs of repair, including time spent on preliminary work or on

disassembly and reassembly, if the repair of the Products is to take place at the installation

site due to the nature of the Products;

(b) Cleaning, routine maintenance and preventative maintenance operations of the Products

as dened in the Documentation, as well as the supply of products necessary for these

operations;

ground fault circuit interrupters (GFCIs), fuses or emergency stops; and

(d) In general, all operations on site, especially if no parts need to be replaced.

12.5 The Agreement shall apply to any repaired or replacement Products supplied by EVBox.

This warranty statement is subject to change.

Please refer to evbox.com/general-terms-conditions for the latest version.

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