LIMITED WARRANTY
Thank you for purchasing Hangzhou EZVIZ Software Co., Ltd. (“EZVIZ”) products. This
limited warranty (“warranty”) gives you, the original purchaser of the EZVIZ product,
specific legal rights. You may also have other legal rights that vary by state, province
or jurisdiction. This warranty applies only to the original purchaser of the product.
“Original purchaser” means any consumer having purchased the EZVIZ product from
an authorized seller. The disclaimers, exclusions, and limitations of liability under this
warranty will not apply to the extent prohibited by applicable law. No distributor,
reseller, agent, or employee is authorized to make any modification, extension, or
addition to this warranty.
Your EZVIZ product is warranted for a period of two (2) years from the date of
purchase against defects in materials and workmanship, or such longer period as
may be required by law in the country or state where this product is sold, when used
normally in accordance with user manual.
You can request warranty service by contacting our Customer Service.
For any defective EZVIZ products under warranty, EZVIZ will, at its option, (i) repair
or replace your product free of charge; (ii) exchange your product with a functional
equivalent product; or (iii) refund the original purchase price, provided you provide
the original purchase receipt or copy, a brief explanation of the defect, and return
the product in its original packaging. At EZVIZ’s sole discretion, repair or replacement
may be made with a new or refurbished product or components. This warranty does
not cover the shipping cost, insurance, or any other incidental charges incurred by
you in returning the product.
Except where prohibited by applicable law, this is your sole and exclusive remedy for
breach of this warranty. Any product that has either been repaired or replaced under
this warranty will be covered by the terms of this warranty for the longer of ninety (90)
days from the date of delivery or the remaining original warranty period.
This warranty does not apply and is void:
• If the warranty claim is made outside the warranty period or if the proof of
purchase is not provided;
• For any malfunction, defect, or failure caused by or resulting from the evidence of
impact; mishandling; tampering; use contrary to the applicable instruction manual;
incorrect power line voltage; accident; loss; theft; fire; flood; or other Acts of God;
shipping damage; or damage resulting from repairs performed by unauthorized
personnel;
• For any consumable parts, such as batteries, where the malfunction is due to the
normal aging of the product;
• Cosmetic damage, including but not limited to scratches, dents, and broken plastic
on ports;
• Any software, even if packaged or sold with EZVIZ hardware;
• For any other damages free from defects in material or workmanship;
• Routine cleaning, normal cosmetic and mechanical wear and tear.
Please do not hesitate to contact your seller or our Customer Service, with any
questions.
