LIMITED WARRANTY
Thank you for purchasing EZVIZ products. This limited warranty gives you, the original purchaser of the EZVIZ
product, specific legal rights. You may also have other legal rights that vary by state, province or jurisdiction.
The disclaimers, exclusions, and limitations of liability under this limited warranty will not apply to the extent
prohibited by applicable law. No distributor, reseller, agent, or employee is authorized to make any medication,
extension, or addition to this limited warranty.
Your EZVIZ product is warranted for a period of two (2) years from the date of purchase against defects in
materials and workmanship, or such longer period as may be required by law in the country or state where this
product is sold, when used normally in accordance with user manual.
You can request warranty service by emailing us at support.eu@ezvizlife.com.
For any defective EZVIZ products under warranty, HANGZHOU HIKVISION DIGITAL TECHNOLOGY CO., LTD. (“the
Company”) will, at its option, (i) repair or replace your product free of charge; (ii) exchange your product with
a functional equivalent product; (iii) or refund the original purchase price, provided you provide the original
purchase receipt or copy, brief explanation of the defect, and return the product in its original packaging. At
the sole discretion of the Company, repair or replacement may be made with a new or refurbished product or
components. This warranty does not cover the postal cost, insurance and any other incidental charges incurred
by you in returning the product.
Except where prohibited by applicable law, this is your sole and exclusive remedy for breach of this limited
warranty. Any product that has either been repaired or replaced under this limited warranty will be covered by
the terms of this limited warranty for the longer of ninety (90) days from the date of delivery or the remaining
original warranty period.
This warranty does not apply and is void:
• If the warranty claim is made outside the warranty period or if the proof of purchase is not provided.
• For any malfunction, defect or failure caused by or resulting from the evidence of impact, mishandling
,tampering, use contrary to the applicable instruction manual, incorrect power line voltage, accident, loss,
theft, fire, flood or other Acts of God, shipping damage or damage resulting from repairs performed by
unauthorized personnel.
• For any consumable parts, such as batteries, where the malfunction is due to the normal aging of the
product.
• Cosmetic damage, including but not limited to scratches, dents and broken plastic on ports.
• Any software, even if packaged or sold with EZVIZ hardware.
• For any other damages free from defects in material or workmanship.
• Routine cleaning, normal cosmetic and mechanical wear and tear.
Please do not hesitate to contact your seller, or send e-mails to us support.eu@ezvizlife.com, with any
questions.
COPYRIGHT ©2019 HANGZHOU HIKVISION DIGITAL TECHNOLOGY CO., LTD. ALL RIGHTS RESERVED.
