WARRANTY
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We provide a warranty for the appliance subject to the following conditions:
1. The Customer’s main place of residence is in the EU and the appliance was bought
from a dealer located in Germany.
2. We undertake to repair the appliance free of charge, including free shipping,
if it becomes defective due to a material or assembly error within 24 months (within 12
months if used commercially or used for self-employed professional purposes) and if
notification of the defect is given within the warranty period.
A pre-condition of our warranty is that the appliance always treated properly. The war-
ranty terms start on the date of purchase.
3. Parts subject to natural wear (e.g. drive belts, chargeable batteries, brushes, filters),
do not fall under the terms of the warranty.
4.The warranty will lapse if the appliance is modified or repaired by persons we have
not authorised. Also, no third party spare parts or accessories may be used.
5. The main focus of the warranty is on performing repairs or exchanging defective
parts. Repairs on site can only be demanded for large stationary appliances.
When making a warranty claim, the invoice or purchase receipt from the dealer stating
the date of purchase must be presented.
6. If a repair fails and the damage or defect cannot be rectified even after a second
attempt, the appliance will be replaced with one of the same value. If neither repair nor
replacement is possible, the customer is entitled to return the device and demand reim-
bursement of the purchase price. In the event that the appliance is exchanged or the
purchase price reimbursed, a usage fee may be raised for the period that the appliance
was in use.
7. Warranty work does not extend the warranty period or mark the start of a new war-
ranty period. The warranty term for installed spare parts ends at the same time as the
warranty period for the whole appliance.
8. The contractual and/or statutory regulations relating to the correction of faults is not
affected by the provisions of the warranty.
Valid from 1st June 2014
en
