the battery and pedelec to direct sunshine above 40 degrees. The
charger heat generated during the charge process represents a risk
of re. When the temperature is higher than 85˚C, or there is smoke
or an unusual smell, immediately unplug the mains connector of the
charger from the socket and disconnect the battery from the charger.
An overheated battery is damaged and may not be used again. Always
stay with the charger when it is in use.
Keepbatterychargersawayfromsparksandres. It can explode
causing severe burns and res. Further consequences can include
malfunctions and a reduced service life. Ensure there is adequate
ventilation for charging.
Original User Guide | Pedelec Shimano Steps E8000 Version 1 EN-51
IMPORTANT
The mains voltage must match the supply voltage of the battery
charger, otherwise there is a risk of damage to the device. The supply
voltage for the charger is specied on the label on the back of the
device.
Do not charge batteries for a long period if they are already fully
charged or are not being used. Electrical storms, voltage uctuations
and short circuits can damage the battery.
Keep the battery charger clean. If the contacts are dirty, the dirt can
burn during charging, leaving burn marks. The charger may need to be
replaced in such cases 8.3.1 Cleaning Page EN-52.
8.2 Technical details
Battery charger
Battery voltage36 V
AC input voltage230 - 240 V
Frequency50 - 60 Hz
Max. DC output voltage42 V
Max. charge current4 A
Dimensions ( L | W | H )206 mm | 94 mm | 61 mm
Permissible ambient
temperature when charging
0 to +40 °C
Storage temperature -10 to +50 °C
Recommended storage
temperature
18 to 23 °C
Weight753 g
Protection classThe charger is only intended to be used
indoors. Keep the charger away from rain
and moisture. Water penetrating into the
charger poses a risk of electric shock.
LEDs
Mains connector
Charging cable
Power cable
EN-52 Original User Guide | Pedelec Shimano Steps E8000 Version 1
The charging display symbols can vary. If you are not sure
what the symbols mean, contact your cycle dealer.
8.2.1 LED display on the charger
The LEDs on the battery charger display the state of the charger.
SymbolDescriptionMeaning
!
The green LED ashes.The battery charger is
connected to the mains
network.
!
The green LED ashes
rapidly.
The battery is charging.
!
The green LED is lit
continuously.
The battery is fully charged.
!
The red LED ashes rapidly.Charging fault
8.3 Tips
8.3.1 Cleaning
DANGER
Always unplug the charger from the mains before cleaning and
especially before wiping it, otherwise you could get an electric shock
if you touch the contacts.
IMPORTANT
Do not immerse the charger in water. Damage may still result even
though the components are sealed.
Do not use any cleaners which contain alcohol or solvent, or which
scour. No coarse sponges or brushes may be used either. They leave
scratches and cause the surface to become matt. Clean the charger
with a soft damp cloth.
1. Remove the charging cable from the battery charging socket.
2. Unplug the charger from the mains socket.
3. Clean the casing with a slightly damp, soft cloth.
4. If the contacts are dirty, clean them with a soft dry cloth.
8.3.2 Storage
1. Store the battery charger in a dry, not excessively warm room. The
charger should not be exposed to direct sunshine. The recommended
storage temperature range is 18 to 23 °C.
Original User Guide | Pedelec Shimano Steps E8000 Version 1 EN-53
9. Fault
9.1 Codes
9.1.1 Warning codes
Display of a warning code
Warning codes appear in the top centre of the display. They disappear when the problem has been resolved. Follow the
solution listed in the table in order to resolve the problem.
Warning codeDescriptionCauseRemedy
W010Pedal assistance may be lower
than normal.
Motor is too hot.Ride without assistance until the motor cools o. If the warning code reappears, contact your
dealer.
W011No riding speed is displayed.The switch-o speed is maybe
lower than normal.
Check whether the speed sensor is installed correctly. If the warning code reappears, contact your
dealer.
W013Pedal assistance may be lower
than normal.
The torque sensor is possibly
not fully initialised.
Replace the support switch in the gear shift or only switch on one support switch and then switch
the system on again. If the warning code reappears, contact your dealer.
W032The pedal assistance provided
in [GO] mode is maybe lower
than normal.
An electrical gear shift is
maybe installed instead of a
mechanical gear shift.
Reinstall the derailleur for which the system was designed. If the warning message reappears,
contact your dealer.
EN-54 Original User Guide | Pedelec Shimano Steps E8000 Version 1
9.1.2 Error codes
Display of an error code
If resetting the battery power does not resolve the problem, or the same problem occurs frequently, contact
your dealer.
Error codeDescriptionCauseRemedy
E010No pedal assistance when
riding.
System faultPress the button to restart the system. If the error code reappears, contact your dealer.
E011No pedal assistance when
riding.
System faultPress the button to restart the system. If the error code reappears, contact your dealer.
E013No pedal assistance when
riding.
An anomaly has been detected
in the drive unit rmware.
Please contact your cycle dealer.
E014No pedal assistance when
riding.
The speed sensor may be
incorrectly installed.
Please contact your cycle dealer.
E020No pedal assistance when
riding.
A communication error between
the battery and drive unit has
been detected.
Check that the cable linking the battery and drive unit is correctly connected. If the error code
reappears, contact your dealer.
E021No pedal assistance when
riding.
The battery connected to the
drive unit complies with system
standards, but is not supported.
Press the button to restart the system. If the error code reappears, contact your dealer.
E022Switch o of all system
functions.
The battery connected to the
drive unit does not comply with
system standards.
Press the button to restart the system. If the error code reappears, contact your dealer.
E043No pedal assistance when
riding.
The display rmware may be
corrupted.
Please contact your cycle dealer.
Original User Guide | Pedelec Shimano Steps E8000 Version 1 EN-55
9.2 Drive unit, display and support switch
DescriptionCauseRemedy
No support is provided.a) The battery is not suciently charged.a) Check the battery charge. If the battery is almost empty, recharge it.
b) Do you take long slopes or ride for extended periods with
heavy loads in summer weather? The battery may be too hot.
b) Switch o the system, wait a while, and then try again.
c) The motor (DU-E8000), display (SC-E8000) or support switch
(SC-E8000-L) may be incorrectly connected, or there may be a
problem with one or more of them.
c) Contact your dealer.
d) Speed too high.d) Check the display. There is no assistance at speeds in excess of 25 km/h.
e) Are you pedalling?e) The bicycle is not a motorcycle. You must also use the pedals.
f) Is the assistance mode switched OFF?f) Set the assistance mode to any mode other than OFF. If you continue to feel that no
assistance is provided, contact your dealer.
g) Is the system switched on?g) Press the ON/OFF button to switch on the system again. If you continue to feel that no
assistance is provided, contact your dealer.
The pedals are dicult to use.a) Tyre pressure too low.a) Pump up the tyres.
b) Assistance mode set to OFF.b) Set the assistance mode to BOOST. If you continue to feel that no assistance is
provided, contact your dealer.
c) The battery is not suciently charged.c) Check the degree of assistance again after charging the battery. If you continue to feel
that no assistance is provided, contact your dealer.
d) Did you switch the system on with your foot on the pedal?d) Switch the system on again, without applying any pressure to the pedal. If you
continue to feel that no assistance is provided, contact your dealer.
EN-56 Original User Guide | Pedelec Shimano Steps E8000 Version 1
DescriptionCauseRemedy
No displaya) No powera) Press the button.
b) The battery is not suciently charged.b) Charge the battery and try again.
c) The battery is charging.c) The system cannot be switched on when the battery is charging. Wait until the battery
is completely charged, or interrupt the charging process.
d) The display is not properly mounted on the bracket.d) Install the bicycle computer correctly.
e) The power cable connector is not properly connected.e) Check whether the power cable connector which connects the motor unit to the drive
unit is disconnected. If you are unsure, contact your dealer.
f) A component which the system does not recognise has been
connected.
f) Contact your dealer.
Three acoustic signals are
heard.
This indicates an error or a warning.Follow the instructions relating to the relevant code.
There is signal interference.This is not a fault. Turn o the signal.
Two audible signals are heard
when the assistance button is
pressed. In addition, it is not
possible to press the button.
The operation of the pressed button has been deactivated.This is not an error.
9.3 Battery
DescriptionCauseRemedy
The battery does not charge.a) The battery charger plug is not rmly inserted into the socket.a) Unplug the battery charger power plug from the socket. Reinsert the plug. Repeat the
charging process. If it is still not possible to charge the battery, contact your dealer.
a) The battery charger charging connector is not rmly inserted
into the battery.
b) Unplug the battery charger charging connector from the battery charging socket, and
reinsert. Repeat the charging process. If it is still not possible to charge the battery,
contact your dealer.
c) Damaged battery.c) Damaged batteries must not be charged or used for any other purpose. Contact
your cycle dealer. The battery may have to be replaced.
d) Battery charger is faulty.d) Have your charger checked out by your cycle dealer; it may have to be replaced.
Original User Guide | Pedelec Shimano Steps E8000 Version 1 EN-57
DescriptionCauseRemedy
The battery is hot.The battery temperature may exceed the operating temperature
range.
Interrupt the charging process, wait a while, and try charging again. If the battery is too
hot to touch, there may be a problem with the battery. Please contact your cycle dealer.
An unusual smell is noticeable.The battery may be faulty.Stop using the battery immediately, and contact your dealer.
Smoke is coming from the
battery.
The battery may be faulty.Stop using the battery immediately, and contact your dealer.
The battery seems to discharge
more rapidly than it used to.
The battery may have reached the end of its usable life.Replace it with a new battery.
The travel range appears too
short.
The travel range depends on:
»Ride prole
»Assistance mode
»Tyre pressure
»Riding style
»Physical condition
»Overall weight
»Outside temperatures
»Battery capacity. A much shorter service life after the
charging process indicates that the battery has lost
considerable capacity. The battery may have to be replaced.
Discuss how to proceed with your cycle dealer.
»The route selected
There are many reasons why the travel range may appear too short.
9.4 Charger
DescriptionCauseRemedy
The battery charger is hot.The battery charger temperature may exceed the operating
temperature range.
Interrupt the charging process, wait a while, and try charging again. If the problem re-
occurs, contact your dealer.
The charging process will not
start.
The battery may have reached the end of its usable life.Replace it with a new battery.
The battery charger is warm.If the battery charger is used to charge batteries continuously, it
can become warm.
Wait awhile before using the battery charger again.
EN-58 Original User Guide | Pedelec Shimano Steps E8000 Version 1
9.5 Gear changes
DescriptionCauseRemedy
No gear is displayed.The gear is only displayed when the electronic gear shift is in use.Check whether the power supply cable is disconnected. If you are unsure, contact your
dealer.
When using an electronic gear
shift, pedal assistance seems to
be weaker when changing gears.
The pedal assistance is set to an optimum level by the computer.This is not an error.
A noise can be heard after
changing gear.
Please contact your cycle dealer.
A noise can be heard from the
rear wheel during normal riding.
Gear changing is not set correctly.a) Mechanical gear shift: Adjust the tensioning of the gear shift cable.
b) Gear shifting: Please contact your cycle dealer.
When you bring the bicycle to a
stop, the gear does not move to
the Start mode position.
Excessive pressure is being applied on the pedals.Only apply gentle pressure to the pedals when changing gear.
The front or rear lights do not
light, even when the button is
pressed.
E-TUBE PROJECT may be set incorrectly.Please contact your cycle dealer.
Original User Guide | Pedelec Shimano Steps E8000 Version 1 EN-59
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