Bedienungsanleitung Focusrite Rednet-MP8R (Seite 19 von 19) (Englisch)

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Focusrite RedNet Warranty and Service

All Focusrite products are built to the highest standards and should provide reliable performance

for many years, subject to reasonable care, use, transportation and storage.

Very many of the products returned under warranty are found not to exhibit any fault at all. To

avoid unnecessary inconvenience to you in terms of returning the product please contact Focusrite

support.

In the event of a Manufacturing Defect becoming evident in a product within 12 months from the date

of the original purchase Focusrite will ensure that the product is repaired or replaced free of charge.

A Manufacturing Defect is deﬁned as a defect in the performance of the product as described and

published by Focusrite. A Manufacturing Defect does not include damage caused by post-purchase

transportation, storage or careless handling, nor damage caused by misuse.

Whilst this warranty is provided by Focusrite the warranty obligations are fulﬁlled by the distributor

responsible for the country in which you purchased the product.

In the event that you need to contact the distributor regarding a warranty issue, or an out-of-warranty

chargeable repair, please visit: www.focusrite.com/distributors

The distributor will then advise you of the appropriate procedure for resolving the warranty issue.

In every case it will be necessary to provide a copy of the original invoice or store receipt to the

distributor. In the event that you are unable to provide proof of purchase directly then you should

contact the reseller from whom you purchased the product and attempt to obtain proof of purchase

from them.

Please do note that if you purchase a Focusrite product outside your country of residence or business

you will not be entitled to ask your local Focusrite distributor to honour this limited warranty,

although you may request an out-of-warranty chargeable repair.

This limited warranty is offered solely to products purchased from an Authorised Focusrite Reseller

(deﬁned as a reseller which has purchased the product directly from Focusrite Audio Engineering

Limited in the UK, or one of its Authorised Distributors outside the UK). This Warranty is in addition

to your statutory rights in the country of purchase.

Registering Your Product

For access to Dante Virtual Soundcard, please register your product at: www.focusrite.com/register

Customer Support and Unit Servicing

You can contact our dedicated RedNet Customer Support team free of charge:

Email: rednetsupport@focusrite.com

Phone (UK): +44 (0)1494 462246

Phone (USA): +1 (310) 322-5500

Troubleshooting

If you are experiencing problems with your RedNet MP8R, we recommend that in the ﬁrst instance,

you visit our Support Answerbase at: www.focusrite.com/answerbase

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